The Royal Sonesta Houston Galleria

great time

Would definitely come back

Room carpet was loose , and bathroom trim and walls really scuffed up , pillows uncomfortable

Breakfast was excellent as was the serving staff.

Great experience

The staff was very nice and I was upgraded to a bigger room

Very clean and great customer service!

Housekeeper almost came in (opened door) before check out time…when there was a clear “do not disturb sign” on door handle. Room was not as clean. Kind check-in lady.

The breakfast was pretty good. It had a nice variety to choose from. The staff members were kind and attentive. We had a loud knocking noise coming from the air vents, they moved us immediately. I’ve stayed there before and will continue to do so.

Amazing stay

Dated. Noisy. Only tip if water, not hot.

Cici was a 10/10 give that woman a raise !

All service are excellent

I booked a king deluxe room for me and my girlfriend. We were told it wasn’t even available despite me booking the room a couple days in advance. We were given a room with two beds instead, which ruined our entire experience. Terrible.

Many amenities and the staff was great and helpful!

Excellent service great room once area

The room and breakfast was great but I’m early riser need coffee to wake up so I had some issues with the coffee machine broken we called few times to fix only by the last day before checking out they took care of the issue bit upsetting and we called few times the hotel shuttle that it was offered never ever answer the phone same for the front desk and

I am especially thankful to Cici at the front desk for her assistance. Additionally, all of the front desk staff were terrific to me. The room was comfortable and immaculate.

The place could use modernization. It is nice and clean but has that 80s feel to the room

I need a receipt of hotel I was overcharged 270 dollars from deposit where is my hotel receipt

Good hotel and amazing staff.

Learned a valuable lesson and also to never book with a Sonesta ever again!

First off the advertised picture of the winding staircase is misleading, it’s not at the Houston Galleria location. When I first got there I was given a room on the 7th floor. The rust around the light fixture let me know that the sprinkler in that room was likely activated at some point..Another dead give away was the smell of mildew so strong that it was choking me every time I inhaled. I was given another room on the 14th floor after complaining. There was brown buildup on the bathroom floor in that room around the leg of the vanity and dirt on the base board behind the bathroom door at least an inch thick. I booked a 3 night stay and checked out early morning after the first night. The walls were also dirty. I left in such a hurry I forgot a book I received the night before at a book signing. I called the hotel about an hour after I checked out to see if someone could go get it to hold for me at the front desk as I was at a conference, and was told security handles lost and found. Security didn’t call me until 6pm, well of course housekeeping probably tossed it by that time. He was rude and hung up on me. If you like a more clean and luxury experience along with professionalism do not stay here. I ended up staying at the Thompson downtown for the remainder of my stay. Now that hotel was PHENOMENAL!!

Hotel was clean, the room was nice. The access to the highway and mall is close and just a nice hotel overall

Great

no complaints

I enjoyed the hotel, conveniently located, friendly & helpful staff, pretty hotel but not new.

I initially had an issue with my room and they got it taken care of very expeditiously

The room and hotel generally were excellent but gym poor considering the rest of the hotel, two cross trainers broken, and no spin bike at all.

Nothing less than amazing, I’ll definitely be back!

Excelente

Breakfast on Sunday morning was fantastic. We ate some of everything! We love this location. And the view from our room!

Terrible service; the receptionist, in particular, was completely unprofessional and looked angry. I booked a room with a deluxe king-size bed, but she gave me one with two queen-size beds. Instead of a pleasant stay, it was a terrible experience.

Great hotel

Food/Beverages very good.staff were excellent,housekeeping, reception and waiting staff. Coffee shop in hotel staff great also and nice having it on site lifts were good no waiting around.rooms clean Coffee maker too.gym 24 hrs swimming pool also.

Clean room

The hotel was very beautiful the rooms were nice and had a nice full body mirror in the closet

Would stay here again.

Lastly, my toilet didn't work for two days. It stopped working late the first night, and when I told them about it the second day instead a professional apology, their response was “Why didnt you tell us on the first night?” Valid response, poor delivery. There are better hotels in galleria to stay at

The faucet sprayed water everywhere, including on sleeves and the front of clothing. The hair dryer didn't blow hot air, just slightly warm air.

This property is very clean & nice. I would recommend it.

It’s between $129 & $149 for a reason.

The staff was very friendly and helpful.

Hotel does not live up to what you would expect in thr Galleria area AKA Uptown. This hotel is dated, and needs to be renovated. Easy to say that I realize it cost a significant amount of money to upgrade a facility. This one needs it, the photos you see online does not match up to the what you will see on site. Very disappointing. However, the front desk clerk, did her very best to address my concerns. She was Amazing!!!!

I like the close vicinity to the galleria area. The lobby was nice. It was a very packed weekend with a sports team staying at the hotel so the service was a bit slow, and the elevators took for ever. At one point I waited 35 minutes for an elevator each time one would open on my floor it would be full to capacity and I couldn’t enter with my bag. I had to utilize the stairs twice during my trip. So disappointing. The room was clean but could use some updating. The showers bracket was disconnected from the wall so you could see the hole cut in the tile for placement.

The water for shower was very low pressured, the ice machine on my level did not work

loved it all

Very nice place, great breakfast

Location and proximity to shops Not informed about parking validation at check in

Expected fancier rooms for the price.

Excellent all the way around definitely will be back

Best hotel

The 2nd we had a strong stench, likewwrw qqqq we

Wonderful stay will stay again!

Definitely not 4 star which is what I’m accustomed to. Firstly , the ironing board and iron did not work and it took them far too long to get me a replacement. The elevators took too long as well - had to walk down stairs. Curtains were dirty as well. And lighting was poor. Needs serious upgrade.

Broken elevators with only 2 working for a hotel with 17 floors. Waited over 20 mins for an elevator on the 9th floor that never came. End up having to use the stairs along with many other guest. This weekend was a pretty busy weekend in the area with a concert near as well as the hotel hosting a Galla.

Everything was perfect for me and my husband. We loved our city view especially at night! The whole weekend was perfect.

Nice and busy property. Good location. Helpful and friendly staff.

My reservation for my room was not honored. What I paid for I didn’t receive it!

I didn’t catch the name of the manager who checked me out on 10/11 at 8:00 AM, but I want to recognize him for his outstanding customer service. He was friendly, professional, and truly customer-focused. I was in town for a concert, and during checkout, I learned that the hotel had also hosted three weddings, two other events, and a university football team during our stay. Despite everything going on, we had absolutely no issues! It’s clear that the team does a great job managing a busy hotel while still providing excellent service to its guests. I would definitely recommend this hotel and would happily stay here again! Also valet was fast & friendly!

Good overall experience. Stayed for a night and enjoyed the city view. Definitely will book here again.

This was a very nice hotel with fairly cheap prices! The staff was nice enough to give me a room with a view of the city as well.

Coming from a cold climate. The,air was still on in the room. When I asked a front desk attendant why when I turned the thermostat to 80 it won't get warm. She stayed that they do not cut the heat on yet. I hate getting out of the shower to a cold room.

Despite having approximately five elevators, it often seemed like only one or two were operating. Throughout my stay, getting an elevator was frustrating and chaotic. On checkout day, I waited nearly 20 minutes and eventually had to ride an elevator UP just to get DOWN, stopping at nearly every floor along the way. There were also multiple occasions when we had to exit an elevator, press the button again, and wait for another one just to reach our destination. For a four-star hotel, this is unacceptable. If the property accommodates a high volume of guests, particularly on higher floors, the elevators should be properly maintained and capable of handling that demand. Guests shouldn't have to struggle just to get to and from their rooms. I genuinely hope management addresses this issue because the hotel has so much potential. While I enjoyed the amenities, cleanliness, and overall atmosphere, the ongoing elevator problems took away from an otherwise lovely stay. A beautiful hotel should also be functional, especially at a four-star standard.

The stay in this Hotel is good. The only thing I didn’t like about it was we had to pay for parking everyday $34 which was insane. The staff and the hotel were amazing!

Elevator really ruined the experience

The elevator wait was so long. Had to wait over 30 minutes to get on

It was nice. It is an older property. There was a microwave and tea kettle outside in the hallway for every room which was odd. The elevators are very slow and make a lot of noise. It was hard to get one on the lower floors going down.

It was beautiful place to stay only bad was elevator stopping l on every floor no Blakes on the bed its to cold in there just for the sheets the front desk kept get the rooms mixed up other then that beautiful place to stay good area

Unfortunately, my hotel experience was disappointing. Despite calling ahead to inform the hotel that my flight was delayed, I arrived to find that my assigned room had no actual bed, only a pull-out couch. Even worse, the mattress had bloodstains. At approximately 2 a.m., I returned to the front desk and requested to cancel my entire reservation. I was fully prepared to travel to another hotel in the middle of the night. Miraculously, another room was found. Unfortunately, the television and air conditioning in the new room did not work. Since my stay was short and I spent little time in the room, I chose not to pursue those issues further. On a positive note, the staff seemed genuinely concerned about my experience and made an effort to accommodate me. I received a $120 credit, which covered breakfast both mornings. The food at the hotel was actually really good, and I thoroughly enjoyed both meals. While I sincerely appreciated the staff’s kindness, the credit, and the excellent food, the overall experience fell short of basic expectations. Guests should not have to deal with unsanitary sleeping arrangements and malfunctioning amenities. Unfortunately, despite the positives, I will not be returning.

I liked the location it was very beautiful food at the restaurant was good .. I didn’t like the fact that we paid for a night the 12th-13th but we got there the night of the 12th around 12 o’clock that night and we paid but when the next day came the 12th still but the morning and day of the 12th we ran to the store and came back and the room key wasn’t working on the elevator we went to the front desk to see about it they had done checked us out and made us pay again for that same night that we had just paid for . So we had to pay double when we didn’t have to do that the last time we stayed that was our 2nd time and we most definitely won’t be staying again cause of that !!!!

Loved the room and staff was amazing

I am a member of Royal Sonestas Perk system, but Expedia had the better rate, so I chose to book through Expedia. Not sure if that is the reason why they gave us a terrible room. It was dirty. Like the maid service did a terrible job. Very old and not updated. I have stayed several times through this year at this same location and had a better experience but after this, I will not go back!

Check-In took a while however room was nice and spacious. Bathroom a bit dated and no full length mirror. Did have an issue with elevator and almost was stuck. Did the breakfast option and it was nice. No microwave but did have hidden fridge. Wifi was a bit spotty. Bed was comfy.

Excellent property, the room was very comfortable and it’s very convenient to have free parking on the property.

No

It’s always a great experience!!

Enjoyed our stay

I used self parking and was charged 34.00 a night. I wasn’t told that I had to pay are nothing about a fee. If I’m parking for my stay at your hotel I should be able to park there for freez I will never stay here again

Staff was very friendly and helpful

As a former Houstonian, I stayed here while in town to visit family and friends. This is the best place I've stayed in Houston so far- super convenient location, easy self parking, nice room, nice gym. Staff was very helpful when I had questions or issue. Thank you, I will be back!

It was an amazing experience ALL the way around! The hotel is gorgeous, the staff is friendly and very helpful and the food/drinks were all delicious! Our only disappointment is that we weren't able to use the pool (weather and time) or the main restaurant so we are already looking at booking our next stay to fully enjoy the amenities!

Assiduously helpful front desk staff. The restaurant/bar staff were superlative, if not kinder than necessary.

The location is great. The room was very nice with a great bed. The AC is really strong. You won’t have to worry about being too hot.

Nothing Everything

First time visit, 10 out of 10 all around. Loved the quirky animal mascot art :)

perfect

Excellent

The room is comfortable, but there is no clock in the room. I have to look for my phone in the middle of the night to see the time. Also the TV is fixed, no rotation towards the bed. The vehicle gate did not work when leaving, had to call the valet to have the gate opened. The valet mentioned to us the gate has been operating under this condition for several days.

The staff was great and very helpful

They truly treat you like royalty here at the Royal Sonesta!! I had problems with my room, and they immediately took care of it and made sure that my honeymoon was very special. The food at the hotel is fantastic. The drinks at the bar are stiff! The coffee shop is awesome. I love PJ's coffee!!

Will stay there every time I am in Houston.

Had a couple drinks at the bar which was great, took was nice and clean. 0 issues checking in.

Fantastic place. Great for a business stay. Easy access to everything.

Loved my stay

I had a wonderful stay! Everything was great from start to finish. The hotel was beautiful, clean, and very comfortable. The staff was friendly, welcoming, and helpful throughout my stay. I also really appreciated the convenient location and complimentary shuttle service around the area. My room was clean and comfortable, and I had everything I needed. I truly enjoyed my experience and would definitely stay here again the next time I’m in Houston. Highly recommend!

.

It was very safe, clean, and the staff were very friendly. Just the parking, but even that wasn’t too bad.

The lady that checked me in was amazing. The bell man had to take another guest somewhere and so when I checked in she went and got my bag herself. She also had my car retreived from Valet when I said no one had told me about the credit I would received if I self parked and she made that right by crediting the valet back to my account and changed it to self park.

The event going on in the hotel, made it loud and a bit annoying in the bar. But, overall is was fine.

Elevators sound and feel like you are going to fall at any moment. Also only one elevator works, there are 4.

S

Nothing nice to say

Staff was great! Everyone was pleasant and friendly with us during our stay and we’d recommend this hotel to everyone. We will definitely stay there again when we’re in Houston.

We came from the Bahamas to Houston for my friend's 50th birthday and we were blown away from we enter the door. Greetings, fast check in, the room was fully stocked, complimentary 2 bottle waters, and the 8th floor view was kind of OK. For my friend birthday amenities were sent up champaign and chocolate cake. Listennn we didn't expect the hospitality to be this GREAT. Hats off.

Great service

Everything was amazing

Clean room and staff was very accommodating.

Definitely will be going back

Great hotel. Staff and food were great

Consistently stay here for work travel at least once a month. It’s convenient and I feel safe. There are some signs of wear in the hotel but it is still far above other places I’ve stayed nearby. Had a hiccup with housekeeping taking my personal doorstop alarm but was able to get it back by the next morning before checking out.

Great stay!

Very clean

The receptionist, CiCi went above and beyond to welcome us upon check-in. We had a lovely room on the 22nd floor, which was older but very clean and comfortable. The elevators were mechanically noisy, and we were nervous to utilize them.

Conference was held in this hotel

Paying for self parking

n/a

the lobby was clean and smelled nice. the staff were nice the shower had no water pressure, the amount you pay they should upgrade the furniture

n/a

The bathroom was a little dated