The Laura Hotel, Houston Downtown, Autograph Collection

What upset me most was not simply the cancellation, but the treatment I received from the front desk supervisor, Mr. Parker. He was dismissive and offered no meaningful assistance, alternatives, or effort to resolve the situation. I felt unwelcome and as though my concerns did not matter. I understand that hotels have policies, but I also believe hospitality requires empathy, professionalism, and a willingness to help guests when something goes wrong. Thankfully, Expedia stepped in and issued a refund. I appreciate Expedia’s assistance, but I cannot say the same about the hotel. I also contacted the property directly to share my concerns. For an upscale hotel associated with Marriott, I expected much better communication and customer care. A guest should never leave feeling ignored or dismissed, especially after paying in advance for a stay. This experience left me deeply disappointed, and I would not recommend The Laura Hotel based on how this situation was handled.

The breakfast was great The service was horrible. Guest services was never available. We never got our room clean. People were rude. It was horrible.

Only bad thing was parking. But to be expected in a downtown/midtown Houston. Staff was nice and the view was amazing.

Clean room Clean bathrooms Staff was helpful with any questions we had Breakfast was great Parking was easy, you do have to pay for parking garage Room did have 2 waters, you have to pay for them if you drink. Fyi :)

Staff went above and beyond to make our stay in Houston memorable

Exceptional

The location is amazing! The hotel is very upscale and beautifully appointed. Therevis a bar and restroom on site! I did a whole video on it on tt @desireebrzy It was a fantastic stay! No ice bucket in room, as for it upon check in!

The room was nice and the bed was comfy 😊. Good location. Close to entertainment and restaurants within waling distance

Superb

Everything was wonderful!

Hotel is beautiful and well laid out. Valet parking is a little expensive but worth it Rooms are very comfortable and the bathrooms are very nice. Bed is nice and comfortable

Exceptional

Conveniently located. Nice bar. Cool vibe. Loved the rooftop pool- spent all afternoon there on the day we arrived.

Everything was in order as expected

Passable

Exceptional

Excellent in every way!

Clean spacious rooms great location excellent breakfast

Great

The view was beautiful from our window and the location was perfect. We went to Pete’s piano bar and walks right out to the sky bridge and made it all the way to Pete’s never stepping foot on the street! The price could be lower.

The view was beautiful from our window and the location was perfect. We went to Pete’s piano bar and walks right out to the sky bridge and made it all the way to Pete’s never stepping foot on the street! The price could be lower.

It was an okay stay. Not worth the price in my opinion

Very good

Exceptional

Love the area, it's clean, the people are very nice. My wife and I then stayed a couple of times here and we love. Would recommend!

Very helpful and clean place

Best Downtown hotel ever

Very good

Property convenience to everything was great , but I do have some concerns when it comes to the actually hotel in itself .. the hotel doesn’t off breakfast unless your paying , water was in room but you couldn’t drink it unless you wanted to pay 8 dollars for a Fiji water. Also when it came to convenience of having a microwave or fridge in your room so you wouldn’t have to go to bar and buy a drink of water it wasn’t ideal for me . I’m use to having a fridge and microwave in room . House keeping didn’t give us towels we had to go down stairs to actually get them . Also it wasn’t ideal to have me in a room where they had no more then one tissue roll readily available. I get trying to make money but for the price and the suite I paid for you would think I would have everything I needed . It could’ve been better but wasn’t too bad .

Really enjoyed our stay! Clean rooms. Excellent room service

Enjoyed our stay here! We look forward to booking again

Greta stay at the hotel. Everybody was very helpful, rooms were clean and comfortable. Staff very helpful and polite. Will be back

Exceptionally quiet for being in downtown.

Our stay was great. Bar staff was very nice. The only inconvenience is I requested a early check-in and I’m assuming it was not communicated to staff and there is also additional fee

Great hospitality

Exceptional experience.

Overall, a nice property.

Hotel has nice sized rooms. Love the showers, bathroom and seating area. Also, the view rooms are amazing!

I left my mouth guard in the hotel room and tried to call and locate it, but no one called me back or followed up, and I lost it.

Yes the property was nice and perfect location for all downtown events The bed and pillows wasn’t comfortable. The housekeeper did not do a good job cleaning. When I requested for refrigerator, it smells like spoil milk. When I requested towels the housekeeper used her key to enter my room without permission. Staff at the restaurant and check-in wasn’t friendly.

Yes the property was nice and perfect location for all downtown events The bed and pillows wasn’t comfortable. The housekeeper did not do a good job cleaning. When I requested for refrigerator, it smells like spoil milk. When I requested towels the housekeeper used her key to enter my room without permission. Staff at the restaurant and check-in wasn’t friendly.

The bed was uncomfortable and the pillows were flat

It was clean, nice and the staff was amazing. The bed was uncomfortable and the pillows were flat

Staff was incredibly helpful prior to and during our stay. The hotel itself was lovely and clean

We enjoyed our corner room!

Passable

Always great. Repeat customer!

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I had a really nice stay at this hotel! The property was clean, comfortable, and I felt safe throughout my stay. The staff was friendly and accommodating, and overall, I had a great experience. I would definitely consider staying here again!

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Great hotel

The Hull and oak restaurant, and the pool

This is a great hotel centrally located. Excellent restaurant with great staff, good gym. Nice rooms. Within walking distance to many restaurants and bars and the Astros game!

absolute love the room and it's setup. Will recommend to family and friends for a romantic weekend

Very nice stay every thing was clean, extraordinary

Beautiful place to stay.

Great expirience, didnt like that the rooms didnt have a mini fridge.

Forgot something in the car after it had already been valeted, a staff member went and retrieved the item for me no questions asked. 10/10 would recommend.

pretty nice team and good hotel

pretty nice team and good hotel

Beautiful hotel in a great location

Clean rooms only thing it lacks is the refrigerator. We didn’t have one in our room. The pool is very small not much seating available.

Clean room. Staff was very accommodating after a minor hiccup with our room once checked in. The issue was quickly resolved and our room was changed. Nice pool area as well. We will definitely be back

Very nice hotel the room was spacious and clean. I would recommend for couples doing a romantic weekend getaway.

Incredible experience. Only booked for one night but next time I’m in Houston I will be staying here .

4

I attempted to cut my stay short by one day. Expedia wouldn’t respond. The hotel said it was out of their hands and solely up to Expedia. I’m totally disappointed.

.

Great stay. loved the view

Everything was Excellent

Amazing hotel and the gym and access to lifetime was amazing.

DO NOT trust the valet, make sure you get a receipt from the before you leave, the guy scammed me outta $20

Beautiful hotel and rooms. Very clean and bright. Staff were very friendly.

Location is everything here! Close to Toyota Center, House of Blues, and soooo many restaurants. We walked everywhere! Wonderful beds and awesome rooftop pool that was family friendly but also an adult good time.

Great experience and great customer service.

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The hotel itself was very nice and in a convenient spot downtown. However, the guest that were staying there this weekend were the unattractive party. It was just full of a bunch of rowdy, loud, disrespectful people, unfortunately. A physical altercation almost breaking out at the front desk between two guests. People playing their own music very loud in common places. I would suggest this hotel just create more structure so that not so much chaos is able to live in the space.

excellent hotel

Everything was great

The gentleman who checked me in went beyond the usual. Besides answering all of the usual questions, he provided me with both breakfast credits for both days and cocktail discount coupons. Excellent location but entry to hotel is strange since there is no lobby on ground floor.

Excellent stay clean room- great location.

Breakfast was better but not to the standards of what this hotel should demand. Time for new leadership in the kitchen!! The bar staff was great!!

We absolutely loved how well they

The rooms need mini refrigerators inside.

Hannah from the bar was lovely, attentive, and friendly. She made our stay memorable. This hotel is cute, along with the pool. Just the two drinks and truffle fries were tasty so I can only imagine the rest. Can’t wait to be back!

Love the location of the hotel and the convenience it brings.

Clean

Great hotel.

Love

Needs a refrigerator and microwave in room

The good: - Location - Great bed - Clean room The bad: - Lamp above bed wouldn’t turn off so we had to call in staff but they couldn’t fix it nor did they the next day - Expensive restaurant for the food quality - Corridors and pool felt a little mid. Could use some renovation. - Mixed staff friendliness

The staff was very friendly and helpful. I enjoyed my stay.

The hotel was very nice , but they kept taking charges out of my account after the deposit was already paid and couldn’t give me an explanation.

The property is beautiful and well kept. However, don’t let the hotel fool you. There are additional charges that they will charge you on top of what you book through the third-party booking company. The office did not tell me that I was going to get charged an additional $58 as a “ resort fee” for just staying at the hotel while I had already paid all of my room fees in advance. Also take a note that they’re going to take a $200 deposit upfront. It was a little confusing at first when I arrived because I was unaware that the Front Desk is located on the second floor. There are no signs and you just have to figure it out. Also, you will need your key card to use the elevators otherwise you won’t be able to go to your room. The parking is a parking garage and it is $20 a day and/or there is a charge every single time you leave the parking garage and return later (I.e., go out to dinner). It may be better to stay at a hotel on the outskirts if you are looking to save money. However, it is a beautiful view from the window at night. I probably won’t stay here again though.

After waiting ~30 min for a bartender to show up i was informed he was too busy and to ask the front desk. Went to the front desk where he too was busy and said he could not help. The Restaurant was closed, but a nice lady did help me there even though she was obviously on break. Staffing at the hotel is definitely lacking.

Only cons: One morning we decided to eat breakfast at the restaurant inside of the hotel— Hull & Oak. We ordered very basic biscuits & gravy w/ a side of roasted potatoes. It took almost an hour for our food to arrive to our table. The food was just okay. Definitely don’t go if you’re starving, if you want to check it out for yourself. And the other con is we did not have a fridge in our room.. huge bummer for us. We like to keep our drinks cold, leftovers in there, etc. So that was a let down. Anyways, thanks for a great place for us to stay while visiting!

Beautiful view

The hotel was clean and nice. The staff was extremely helpful. Would absolutely stay there again.

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rooms are great. the front desk staff was very helpful, polite and welcoming

Love a quiet environment with lovely people from the valet parking, check in people, room service even room service. Highly recommend this hotel

Hotel is in a great location, centrally near restaurants & activities around the Houston surrounding areas.

Great Stay

Great Staff with very clean rooms and the amenities and location was perfect

This was my first stay in Houston. I was visiting from Ft. Lauderdale, Florida. The stay was outstanding! The staff from the front desk, to housekeeping, to my restaurant server, to the staff at the bar who took my order after the restaurant closed offered exceptional service, especially Akeem (not sure of the spelling). The view of my room was amazing, and the location of the hotel was in walking distance from local eateries. It is a very nice and well maintained Marriott property in downtown Houston. I would definitely recommend a stay at the Laurel Hotel!

Loved everything about the room & hotel! Such a pretty hotel & in walking distance from so many things.

Lovely property and in a great location.

My stay at The Laura Hotel was absolutely amazing. From valet to check-in and throughout my entire stay, the service was professional, welcoming, and efficient. The staff went above and beyond to make what started as a stressful weekend feel relaxing and enjoyable. The hotel atmosphere, bar experience, and overall hospitality left a lasting impression. As someone who travels periodically, I can honestly say this was one of the best hotel stays I’ve had, and I will definitely be returning whenever I visit Houston.

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Our weekend stay at The Laura was perfect. It was centrally located to everywhere we wanted to go, staff was pleasant and check-in process was very smooth. They even had a DJ playing Friday evening at the hotel bar, he was great! Will definitely be back again.

Great all round!!

It was beautiful and right on the middle of downtown

No refrigerator, no hairdryer, no ice machine! There was a wrapper on the floor. If housekeeping didn’t notice or pickup the wrapper what else didn’t they do? The A/C never went below 70. We like it COLD! One of the cards for our room didn’t work. If one of these was the only issue I wouldn’t be leaving a negative review!

Did not eat breakfast at hotel. Room had no mini fridge so we could not keep water cool. Staff at check-in and checkout was not friendly at all. Staff in the hotel bar was the only positive experience: allowed us to have a glass of wine although they had just closed the bar. Will not return to this hotel and this is the first time I ever had to say this.

Great friendly staff. Good location. Excellent property.

The room they gave us was very clean, but the room we booked was not the room we were given. My husband had checked in and surprised me with decorations, so we had no choice but to stay in the room they gave us.

Hotel is very clean. Staff is very nice.

Good

Bar was fantastic. Had an issue with the food but the manager handled it promptly. Room was clean and property is in a great location

The room was average, the carpet had stains, the bed was "EXTREMELY" uncomfortable. It was hard as a rock and my back ached the entire stay. Very disappointing. Someone banged on our door our last night stay at 3 or 4 in the morning. Don't know what that was about, we did not answer because we didn't think it was safe to do. For the price, I would not stay at your property again.