Studio 6 Houston, TX - Westchase

good

The man at the front desk picked a fight with me on day one —and then threatened me later when they overcharged me. They double charged me for two nights refused to give me money back and then told me it was for a pet fee. I don’t know when a pet fee is the same amount as the hotel fee every night. This was a rip off. I tried seven times to get my money back and I’m still working on it. I would not stay here at alll it is trouble The guy needs anger management.. oh by the way when I asked for my money back, he threatened to call the police. Who I waited for. He was just threatening me. The police never came. I would’ve loved to talk to the police! In fact, I still might press charges. I’ve never been treated that awfully at any establishment and I’m old and stay at hotels all the time I’m a Hilton diamond member. I would rather stay there than to deal with this mess.

Booking was canceled and money taken from my bank already..need refund

Expedia is working to get my Refund!! I think this place is into Scamming !! I need my Refund ASAP. I WILL NOT RECOMMEND THIS PLACE EVER!@

Room could have been cleaner.

Clean comfy room.

To start off staff was very rude. Morning and evening shift. I don't know about anyone else but I shower at least 2 to 3 times a day. I was told that I wasn't allowed to exchange dirty towels for clean ones till the next morning at or after 7:30 am. The towel experience alone was not acceptable. There's junkies all around the place. It was juat an awful experience. Ģf

Superb

The couches in all of my rooms were very dirty, heavily used, and had a bad odor. They had multiple stains and appeared to be in poor condition. I wanted to bring this to your attention because the furniture did not seem properly cleaned or maintained.

free shampoo and liquid soap for showering would be good

Good

The manager was friendly accepted cash as deposit

The manager was friendly accepted cash as deposit

Everything was good as expected for a a place like this, for the price. A bit of a rougher crowd, arguing in the hallways going on late at night. Nothing the hotel did wrong it’s just the others staying there.

I know the property was having some renovations but this was not a problem or interference for the guests.

Stayed here 2 years ago and it was great. But our recent trip was awful. No amenities. The first time we stayed there was breakfast and general hotel amenities like shampoos and soap. This trip no breakfast, no toiletries, and had to ask for toilet paper. The first night of our stay we didn't sleep much due to excessively noisy air conditioner unit and refrigerator and an unidentified source of other noise. Very noisy. Impossible to sleep. They moved us to a different room thankfully. Our second room had the smoke alarm go off at 4:30 - 5 AM Saturday while we slept. We thought the hotel was on fire. But no, it was only going off in our room and there was no smoke or anything. The person at the service desk was oblivious though the sound carried all the way up front and had to have woken up everyone in rooms near us. The clerk didn't care, so I had to pull and deactivate the alarm in our room. Not hard but it seems like something staff should be concerned about and would want to investigate in their own interest. There was no offer to accommodate our inconvenience at being woken up for more poorly maintained equipment in the hotel. Both rooms were infested with little flies, possibly fleas. It was gross. We only needed somewhere to sleep a few hours for 3 nights and we couldn't get that 2 of the 3 nights. No customer service. No toiletries. No way to sleep through the night. No reason to stay here ever again.

Clean rooms but not very many amenities

So so motel ,but the area is rough

It's not bad for the area

Good rooms and nice beds

Super clean and nice room

Very good

Passable

Great location. Pet friendly. …

Great location. Pet friendly. …

Very good

Superb

We had 2 rooms and one room the TV didn't work very well. Only got 5 channels. Washer was broken. The rooms were clean and the beds were comfortable.

The place was clean and tidy, the AC was effective, and staff was friendly and helpful. However, the shower was lukewarm or even cold and the mattress wasn't very comfortable.

Staff english not first language Staff seating outside smoking Old travel trailer be worked on in parking lot Weed smell as soon as you walk into building Not a nice place to stay

Had issues with hot water but staff was responsive. Undergoing renovations

Nothing A no hot water sign posted at front desk to let customers know of the inconvenience. But Is booked online while driving and mistakenly did for a day later than me arriving. Nobody could help and barely spoke English at the front desk to help so I paid for a room for that night in another hotel. Couldn’t get my money returned. Came back the next day to stay the night and had to leave and lose money for the day I was leaving and could not stay in the hotel. Roaches crawling in the room especially in the bathroom in the open

Nothing A no hot water sign posted at front desk to let customers know of the inconvenience. But Is booked online while driving and mistakenly did for a day later than me arriving. Nobody could help and barely spoke English at the front desk to help so I paid for a room for that night in another hotel. Couldn’t get my money returned. Came back the next day to stay the night and had to leave and lose money for the day I was leaving and could not stay in the hotel. Roaches crawling in the room especially in the bathroom in the open

No hot water for a day, card kept not working and had to keep getting a new one. Tried upgrading us for no reason even though the couches have pull out beds. but a clean space to sleep for the price

The room had no hot water, and no hand soap or shampoo.

People hanging outside, air broke, phone not working an Tv. Dogs barking in rooms this was literally a circus I got my money back an found another room that was clean an peaceful.

Second time staying her and its never any hot water

Good

Very good

Nice place to stay..

Needs an elevator for senior citizens…

Exceptional

Superb

Room was clean. We were two people for 2 days and we had two small bars of soap. Two coffees that weren’t the same kind. Overall, the stay was ok for the price paid.

Clean room and quiet

Passable

Good cheap overnight stay Construction in progress, no breakfast, some homeless people sleeping outside

N/a

Stayed from Sunday June 8 until Thursday June 12 and never had maid service a single time. Strikes me that you folks should have closed the facility while all the upgrades are being done. Green pool is pretty much a metaphor for the entire presentation. Maid service, amenities, noise level -- -- I felt as though this facility was a 21st century ghetto. Note: The people I dealt with were fine but I'm not sure if workers were really engaged.

Mirror was dirty in the bathroom and the water was just a trickle out of the faucet. Full size frig was great.

Stayed on December 31 I was told had to pay 50 dollars deposit it is today and they have not return my deposit is always the same they want you to forget about your deposit. I feel them do this on purpose.

The fixing the place …so everything outside the room look bad …

They were under renovation but everything was good I wondered why the rooms were so cheap.

Bad

Very clean room and staff always treated me very kindly and sweet.

Cleaner than expected

Miss Denise, Mr Koran, and another gentleman whose name I did not get were great

Room was good. Staff was courteous. But Expedia said breakfast was included. No breakfast was available. Restroom did not have shampoos.

Clean and quiet the way I like it !

Great job

When I walked in it smelled so bad of cat or dog pee I through up and had a hard time breathing and they only other room didn't have a tv and was a single bed so I would like a refund for my very very unpleasant stay.

Clean

No vending machines on the property, had to go next door to another hotel for a $3.10 drink

Felt secure at this hotel

Good hotel at good price

I had to pay with a card not cash, I had cash but the staff refuse to colet it and ask for a card.

The property is dirty.

We had a peaceful stay for a night. Beds was nice. Needed bed sheets for sofa bed. Requested front desk and revived quickly. Peaceful night sleep and breakfast was nice and satisfying. Only suggestion is there was no chair in the room that goes with the work table.

Good hotel and good price

Was a good decent hotel, friendly staff

I stay here a weekends about every two to three months and I’ve had some good and not so good experiences here but this time they were accommodating when our first room A/C was leaking and flooded the carpet. They acted quickly and made the transition to the other room Easy. Will see them again in a few months and hopefully their renovations will be completed.

The place is under construction, the reserved rooms were unavailable, the air conditioning was always hot, there was no soap in the bathrooms, and the carpet in my parents' room was all wet. We requested a room change, but nothing was available. I think they should state in their description that the place is unavailable to visitors until the renovations are complete. I give them a 0 out of 10.

The bad: The clerk originally gave me the room across from 209 (I think it was 211, but my key card didn't work and the door knob came loose when I tried turning it.) The desk was missing a chair. Elevator was not working when I stayed, and I had to walk up two flights of stairs to get to my room. Someone had dumped french fries on the stairs, and they were still there when I checked out the next morning. The toilet drained verrrry slowly whenever I flushed it. Gave me anxiety every time, making me think it was about to clog up and overflow. The water in the bathroom sink and tub came out rust colored when I first opened the tap. I had to let it run for a bit before it finally became clear. The safety bar in the shower came loose in the wall with rusted screws. I discovered this as I tried to grab it for balance while showering. Very dangerous.

Their card machine wasn’t even working well. The receptionist made me go to the ATM twice only to come back and still had to swipe my card and it also walked. The room was dirty and o had to ask for stuff. There was too much noise because they’re renovating.

Quality, yet low price Amazing place - very very nice place to stay

Always like home

Great place, excellent price You can walk to Kroger that is next door

Great

Great service, all staff is always friendly, inviting and helpful. Quality rooms at a great price. I stay here often because you always feel like you are at home. Breakfast in the morning is also good.

Jus had to much foot traffic around this hotel

The hotel is dirty. Swimming pool is so horrible

No issues, everything was fine

Quiet place to stay while I await my race car, 5/5 stars

First of all, the pictures made this place look better than it is. When we drove up to the property is not pleasing to the eye. Grass was not cut, wood was sitting outside for whatever reason. The room was not decorated well. The furniture looked like they found it on the street. The bathroom was not clean. There were cracks on the wall and dingy looking. House keeping didn’t come to retrieve used towels. We had to bring them to the front desk and asked for more. We had some random girl this morning knocking on our door and trying to get in our room. She was drunk and didn’t know where she was. I expected better for the price we paid. Overall it was poor and I would not recommend this place to anybody.

My truck was broken into while it was parked right at the front door! No security at all, homeless people all over the property. I sent an email to customer service and didn't even get a response. Spend a few extra dollars to stay somewhere else, it's well worth it!!!!!!!

Close to work

Overall okay experience, the room seemed dark

I had a great time!!! no major complaints at all.

The toilet flooded and they wouldn’t help fix it. Carpets were disgusting.

In general avarege for the price

The property has been let go off, the room we stayed in was horrible, not well cleaned either. They roof was coming apart, the couch in the room was super stained, shower had hair and filth, floors had dust , hair and stains. Walls stained as well could of been blood idk wasn’t really trying to figure it out. Furniture was Danky not sturdy, could go on and on

carpet was dirty with stains, noisy with people up til 1 or 2 in the morning screaming at each other and slamming doors, our room door would not lock from the inside and bathtub was dirty, someone had made a trail of drop food on the hallway floor and one of the staff taught it was us, but it actually came from another room, overall, not a good stay.

I paid for my fiance to stay there one night and she was not allowed to stay there, person at front desk said they needed her ID and the card used even though the room was already paid online by myself and i was in Washington at time so she did not have my debit card in her possession

The front desk staff were really great & helpful. Specifically Emmanuel, always kind & made us feel welcome. The room left a lot to be desired. The bathroom wasn't cleaned at all prior to our arrival. & even though we had a long stay, the cleaning staff never once came to our room to even ask if we needed anything. There were also days we went without hot water. Wifi was hit or miss for most of the stay. The smoke detector also needed replacing halfway through the stay & they never replaced it. Definitely not worth the money spent but toughed it out. Wouldn't recommend unless there are literally no other options in the area.

Do not book there.

Friendly staff, clean room and comfortable bed. Buffet breakfast was good.

I liked that the rooms were a little larger with a Sofa bed couch. We had to ask to get any extra blankets or anything for the sofa bed. Even though the reservation was for my family of 5, there were 4 towels in the room. There wasn't any sugar, creamer, or tea in the room. The refrigerator smelled a bit. It was just okay and not a great experience.

Staff was really helpful and really nice, the rooms weren’t the cleanest but overall the stay wasn’t bad.

Front desk service was friendly and welcoming The room was clean but the sofa & desk were old Overall the stay was cool and they had breakfast

My stay was great. Front desk agents went above and beyond to assist me. Will definitely stay there again.Breakfast was good. Easy checkin and checkout.Denise, Curtis, Therman much love. Thanks for a great stay. Wished I had booked all my nights at your hotel.

The hotel staff was really friendly. Condition of room was not the best. Stains on some sheets, a bathroom towel, tub had black stuff that was cleaned off from last person, the ada handle in shower was broken which could be a fall hazard. Ac didn’t work the greatest. Breakfast was good.

The carpets are old and stink bad. The sofa bed was old and in bad shape. You get what you pay for I guess. The breakfast was okay.

My stay was pleasant and comfortable!

Check-in is good. But every time, I wish to my stay, I couldn't use same deposit. I will be charge my for new deposit and wait for a refund. I feel since it's pre-paid, there is no need refunding my deposit because that is a separate charge

Coffee was EXCELLENT and best part of the morning.

Good place for the right price

The only improvement area is a suggestion from my husband is that the breakfast food was not consistent: somedays hot somedays cold pastries.

People was hanging outside

Breakfast was pretty bad and most machines in fitness center were out of order

Decent responsive service but coffe filter should not be missing snd room needs hair dryer in each unit

My room had mold inside

Our room had a weird odor upon arrival and their was stains on couch, staff upon check in was very nice and friendly, offered us cookies and was very kind

I liked the old bones with modernized feel of the building. No elevator but the staircase was not an inconvenience for me personally. The staff were friendly enough I enjoyed my quiet one night get away

Stay was comfortable but property in desperate need of facelift as very worn down sofas, rugs with stuffy smell in whole hotel. AC works but no circulation in room. Staff is very friendly. Laundry works. Didnt go to breakfast.

They did not give us a room next to an emergency door and all the noise was loud with the doors slamming every time they came and went. And the door at the entrance to the room had light passing around the door and the sound. And the interior of the room looked like an abandoned room. I will not recommend this hotel.

Service!,very clean room!

Everything was ok with the exception of trying to cancel/ close a day earlier. Talked to front desk manager about leaving a day earlier and seeing if I could get the difference. Was told I couldn’t as I got a week deal. Which it’s odd as I got this through Expedia and Expedia gave me the price per day, did not give me any discount for a week and did not say anywhere that the price shown was for a week, it was showing per day. It is what it is, I took my loss but this was just weird.

Very low water stream in washroom faucet. No soaps so i had to request. There was no waffle maker in the first morning, it was there second morning though. Housekeeping was good, I asked for extra pillow and sheet to use over sofa bed.

Moldy smell, with wet carpet

The TV didn’t work the room was dirty with a smell water pressure was low, I didn’t like my stay here