Staybridge Suites Houston IAH - Beltway 8 by IHG

This motel was clean and the staff were very nice. The breakfast was also good.

Great location the staff is very friendly the breakfast was great.

The hotel and room were clean, and the bed was comfortable. Hotel location wasn't the best. The field infrastructure of the hotel grass was really tall and unmaintain. The hotel room was smaller than usual as well, I guess, because it's an older hotel. The variety of food for breakfast was limited this time, only eggs, biscuits, sausage, and gravy. This location did not meet the normal standard for the variety of food for breakfast.

Everything was very good great as a matter of fact

Room was clean, staff was courteous and helpful. Breakfast was ok.

Compared to hotels that are 50% more expensive and the poor level of service found in America, I would call this a good value-for-money hotel.

The property was excellent, and it was very quiet and clean. We had an early start, so we didn't get to have breakfast, but everything else was great.

The staff is friendly and helpful, which is great. The breakfast options are good, and I like that they have happy hour. It’s also nice that they’re pet-friendly. First and foremost, our room had a strong, unpleasant smell. The room itself appeared outdated, and it seemed like it hadn’t been cleaned in a while, even if it had been. While the mini kitchen was a plus, it lacked essential items like pots and pans. Fortunately, we didn’t need to use them. However, the dishwasher was leaking, and the sink was draining poorly. In my opinion, a pet fee of $75 is excessive.

First and foremost, our room had a strong, unpleasant smell. The room itself appeared outdated, and it seemed like it hadn’t been cleaned in a while, even if it had been. While the mini kitchen was a plus, it lacked essential items like pots and pans. Fortunately, we didn’t need to use them. However, the dishwasher was leaking, and the sink was draining poorly. In my opinion, a pet fee of $75 is excessive.

They had wrong for the discriminated me to the fact that I had to show my baggage, even asked me if I had a possession of a handgun just because of the Mike tattoos, and then that’s so far is caught. People are trying to sneak in my room, and he put me by the exit door where they put my life in Jeopardy. I’ve already been shot one time. I’ve been crying Victim, and just just by the way that he denied another room availability. I was in so much wanted to see them further remain on the property as I felt that you know he was not in my the right intentions to greet me in the property. And this is a general manager, so I advise you guys if you’re gonna book to stay there then just go. Don’t go there. Not not not a fear when I have a good day because I did Cash people trying to look trying to swap through my walls. When I was supposed to get ready to check out and ask for my refund, he did. He enforce not to give me my Money back until I started getting in Contact with corporate site.

We loved the hotel and the room…the first night I took my little one swimming and we had a blast. There is a fire pit and grill outside the pool good to help warm up and get dry. Everything was good until we realized we weren’t the only ones in the room with us. We were accompanied by roaches. I woke up in the middle of the night and they were all over the place. I’m in there Stomping like Kirk Franklin…and praying I don’t wake up the little one. My other issue is the room I purchased sleeps 4 and they give you towels for 2 people. In order to get new towels you have to turn in the old towels. That was a real irritant because I was in her face at the time and she wanted me to go back upstairs and walk the dirty towels back down….is that not what room service is for. Other than the towels and roaches I would have given them more stars because the hotel was nice!

The breakfast was wonderful. The staff was wonderful. Everything was just wonderful. I will recommend this hotel to everyone. I mean, everything was wonderful. I couldn’t find nothing that I disliked about the hotel.

Bad

The breakfast was wonderful. The staff was wonderful. Everything was just wonderful. I will recommend this hotel to everyone. I mean, everything was wonderful. I couldn’t find nothing that I disliked about the hotel.

The AC was loud as heck and there were cockroaches in the room. The front desk receptionist when I checked out was less than helpful.

Nothing Everything

Nothing Everything

We found 3 cockroaches in the first 5 minutes in the hotel. We left the property and found elsewhere to stay. The manager was helpful when I told him the reason for leaving.

I like the suite because the room was separate from. The living room area I did like that the hotel was very out dated very nasty you can tell the house keeping is not keeping up the property properly. There were roaches all over the kitchen in the room I was in not to mention in the dining area where they serve breakfast there were roaches as well. I had to be moved from the original room i was in because of the horrible mildew smell. Just to be moved into a room where the curtains were filthy the restroom floors were nasty, nothing about this property was worth the drive or money I spent

I like the suite because the room was separate from. The living room area I did like that the hotel was very out dated very nasty you can tell the house keeping is not keeping up the property properly. There were roaches all over the kitchen in the room I was in not to mention in the dining area where they serve breakfast there were roaches as well. I had to be moved from the original room i was in because of the horrible mildew smell. Just to be moved into a room where the curtains were filthy the restroom floors were nasty, nothing about this property was worth the drive or money I spent

Very clean and quiet. Staff was friendly and courtious. Breakfast was very good. Also, a great price for the room.

They never came to clean the room ( stay was 3 nights) hot water didn’t work. Had to change rooms due to the bed being extremely hard. The rooms stink really bad. So disappointing and dissatisfying

It was awesome

Exceptional

That place has roaches and it smells horrible

Very nice staff. Room was very comfortable.

no additional comments

Very dated and dirty. The whole hotel had cockroaches

Excellent breakfast, and the staff are very helpful.

Comfortable to stay

Room was clean and It was a big one with cooking place. Shuttle for airport and breakfast were really cool and helpfull.

Exceptional

I don’t have any complaints at all. I just know that the next time that I visit Houston I will definitely be staying here again.

Going into the hotel it has a really bad odor like something was dead. Got into the room and the couch in the sitting area was dirty and stained. The small chair in the room was stained and dirty, it had only two wash cloths and two big towel’s, TVs are very outdated!!! I will NEVER book this hotel again and think someone should really investigate on that smell on why the rooms aren’t updated and the furniture and floors aren’t cleaned properly. Rooms are big and could have the potential to be great and make more money, if these things get taken care of. $85 a night for staybridge should’ve told me something was wrong right then and there, but going against my better judgement and booked anyway. Never stayed at a staybridge hotel that was this bad.

Nice area quiet property.

The property was fine if you had no transportation you had problems no lunch or dinner at the property so there were no places to eat in walking distance.

Staff was very friendly and kind!

Loved the separate rooms and 2 bathrooms 10/10 recommend when traveling with multiple people

Really great staff! Be sure to schedule the airport shuttle for extra convenience.

I wish I could leave a decent review, but for the sake of just bringing awareness to corporate and guests I wanted to point out a few things. The lawn coming in is full of really tall grass. The halls have an odd smell and the elevators caught whiffs of weed. We had to flush the toilets multiple times for it to flush. On Wednesday they came to do the full service cleaning and didn’t come back till at least 3 hours with fresh sheets. Housekeeping wasn’t in the halls and it almost seemed like they forgot to finish cleaning. They took the sheets and pillowcases so I couldn’t take a nap after having to wake up at 4am for work. On some days they didn’t take out the trash. We are not messy people and kept things in suitcases contained. A different evening I told staff that my coworker would be arriving late at night and if they could give her a key as to not wake me up. The front desk asked if the name on the sheet (that I filled out upon arrival) was “Kim”. I said yes. He said he would make her one when she got in. Unfortunately, my coworker received pushback and attitude of which the front desk failed to look at paperwork as well. My friend ended up having to call me and still waking me up even after I tried to confirm that this was alright. My coworker felt this was due to lack of training. The most concerning was the door not shutting all the way. I had to pull it with force. Obviously housekeeping came and didn’t pull the door…who knows how long it was open for.

Staff was polite and helpful, breakfast was good and we liked that it was different each morning. The hotel was clean but the rooms are very worn. Tears/wear in carpets, curtains. Lamp shades stained and crooked. Bad spot painting on bathroom door in attempt to cover kid drawings. The beds were very comfortable and the room was the perfect temperature. We loved the free laundry machines too. The airport was very close by and very convenient. Overall the pros outweighed the cons.

Very old property. Room was comfortable but needed upkeep.

Booked a room for one night in July 2026, but only stayed for less than 8 hours. I found roaches in the bathroom. We didn’t feel comfortable staying in the hotel room. My family decided it was cleaner to sleep at the airport.

The second room was cleaner, but it was still just okay. The air conditioning didn't cool the room very well, so it stayed uncomfortably warm throughout our stay. Overall, the property could definitely use some updates. Our biggest disappointment came at checkout. We had to leave a bit early and was running behind, so I called the front desk to check out since we were already on the road. The agent I spoke with (different from the one who checked us in) was not very professional. Instead of simply assisting me, her initial response made it seem like I was inconveniencing her. Once I explained that we had already left and just needed to check out over the phone, she processed it without issue, but the interaction left a bad impression. Overall, the only real positive was the first front desk associate who helped us switch rooms. Between the cleanliness issues, the warm room, and the unprofessional checkout experience, this stay did not meet my expectations. I would not choose to stay here again.

Can’t go wrong with Staybridge especially if your traveling with your family. Hotel & service was excellent. The only complaint was the AC in the King bedroom… front desk was notified.

Staff went above and beyond

Can’t say anything bad. Just a pleasant stay in a clean room.

Everything Water wasn’t that hot in shower

Everything Water wasn’t that hot in shower

Amazing stay, good staff, delicious breakfast

The staff was very helpful and the rooms were clean

It was close to the airport They could not find my reservation initially. They're shuttle service hours are inconvenient if you have a flight at a certain time which is one of the reasons why I booked the hotel. The fire alarm kept going off then the power went out for over 2 hrs.

It was close to the airport They could not find my reservation initially. They're shuttle service hours are inconvenient if you have a flight at a certain time which is one of the reasons why I booked the hotel. The fire alarm kept going off then the power went out for over 2 hrs.

Some staff were helpful and hardworking, some were not. The furniture and fixtures were worn and dingy.

Very clean place my bed was very comfy I enjoy my free breakfast they have exactly what I needed personal very kind and helpful. Nice place I will return .

Good place to stay for our family of 4 before our flight. Breakfast was pretty good and plentiful. Room was spacious with full sized refrigerator, microwave, and a kitchen. I liked our room but it was a little dated and warm. We would, however, stay here again.

Room was not the cleanest, but staff and breakfast were good.

Clean room. Helpful staff. Relaxing night.

It’s updated

Shuttle service not available for unshared reasons. Would not refund money spent getting to the hotel because I booked through Expedia not through the hotel directly. Which makes not sense as the shuttle was for anyone staying at the property no matter how they booked their stay. Shuttle hours posted the next day at the front desk. Which doesn’t reflect their online or what front desk manager shared the hours were. Hotel was clearly going through renovations and should have closed until renovations were complete. Wet paint on the walls no wet paint signs electrical repairs left open. Room with roaches dead and alive. Wet carpet in the room with some gross color. Would not recommend, at least not until they are done remodeling. However, staff weren’t the best so I wont be returning.

Only the amount of room, and breakfast was ok. The first room we checked, smelled like dog piss, the next room all of the drawers to the dressers would just hang out the whole entire time. It wouldn’t go back in. Wires just live hanging out of the walls. The pictures were completely off-balance in the rooms and the AC unit was absolutely nasty. If you look at it it almost looks like black mold. NO hot water in master shower. only in the shower hot water did not get hot.

Only the amount of room, and breakfast was ok. The first room we checked, smelled like dog piss, the next room all of the drawers to the dressers would just hang out the whole entire time. It wouldn’t go back in. Wires just live hanging out of the walls. The pictures were completely off-balance in the rooms and the AC unit was absolutely nasty. If you look at it it almost looks like black mold. NO hot water in master shower. only in the shower hot water did not get hot.

Delicious breakfast

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The rooms were nice and clean.

Clean and friendly

The property is tired and in need of renovation. Which is exactly what they are doing now. It served our purposes well. We needed a place to spend a night near the airport, and it worked. The room was clean enough, the breakfast adequate (hot and cold items), shuttle service was okay both directions)

Good

Breakfast was Always great with variety. The staff was friendly and efficient except for the front desk manager. I have yet to get a callback from the actual hotel manager when a complaint was issued. The rest of the stay was great

Noisy , slight moldy smell , dark dingy

My stay was good the staff were friendly and the rooms were nice and big my only problem was my room had a Oder and smelled. It’s was clean just has smell. The pantry was overpriced. The breakfast was good it had a few options to choose from. My overall experience was very good I would go back in the future

I give it five stars.

Awesome!

The room had roaches, and they were in my bed. I had to change my room with the same issue 3 times. I need a full refund.

The facility was Spotless and beautiful the frod.

This property was clean and comfortable. I would stay again. Breakfast was good. I was in the area for work, so wasn't there but one night.

Not much to write my flight came into Houston at 11.45pm but the shuttle to the hotel wasn’t available after midnight. I spent only Saturday morning at the hotel. Didn’t really spent Saturday and Sunday night at the hotel .

Everything was great the staff everything i was there because of the airport non staffing i had a missed flight for a day and half and they made my extra day1/2 in Houston better

While the rooms are clean, there are roaches. The front desk manager Anakaren is patronizing and rude. However, the maintenance staff (Mike specifically) was very nice and helpful. The continental breakfast is actually impressive for continental breakfast. The gym is just okay and not as pictured on the website.

The breakfast was fantastic. The pool was also nice. The downside was their hot water was not hot. They tried telling us that was as hot as it was going to get. There is no way it was over 78 degrees. It was cold. They moved us after night one due to the water issue. Had a luke warm shower. Last morning had another luke warm shower. The elevator was also out of order the majority of our second day. I get that things happen, but it was a bit ridiculous. The carpet was worn and had a hole in our room. The tiles in the shower were coming apart. Housekeeping staff was great. The shower issue is what made it a bad stay.

Yes everything was good except sausage had nasty taste

Very good breakfast

Room was clean and had many amenities. Staff was welcoming, kind and helpful. The airport shuttle was easy to navigate all you do is call from the airport and to leave the hotel you can sign up for a certain time at the front desk.

No plugs at all at the bed side.

Airport shuttle driver, Dean was wonderful and so kind. 4am staff wasn’t overly friendly and didn’t offer a receipt for my stay. My room was clean and bug free. Shower was a bit dated, but it was only one night.

Cozy room

Hotel was a little dated but staff was very nice. Breakfast area was kept very clean not many options but no complaints

We seen 3 roaches in our room

I liked the breakfast there.

I woke up with bed bug bites on my neck. My husband doctor confirmed that it’s not an allergic reaction. They should pay attention to the room and bedding cleanliness.

The room was run down. Carpet in terrible condition, definitely needs to be replaced. Staff was walking around spraying fabuloso to cover the funny smell in hallways. Staff at the front desk were not welcoming.

The rooms were nice and big and could be better breakfast

Very easy check in, room was clean, breakfast was good!

Yes

Roaches in the shower, key was deactivated every day, and the overnight young staff had terrible communication and attitude.

Just a very average location. We only stayed out towards the airport due to the high cost of RODEO downtown. This isn't a bad place, but others are better for the money.

I didn’t even stay there I would like a refund

Clean room with lots of space, comfortable bed, the staff were very accomodating and friendly. My flight was canceled on a layover and they didn't hesitate to help me change my reservation, as I wouldn't be arriving until the following day. Not far from the IAH airport and quiet. Would recommend

Clean, friendly staff, good breakfast amd easy hourly shuttle to airport.

Pull out beds are very uncomfortable. Sinks through the bars and you feel the springs.

Shuttle restarted before arrival but did use it upon leaving.

Staff was so helpful and accommodating! We had issues with the odor in our room and they quickly tried to rectify the problem.

Yes

This property was clean-ish, but very dated. There was old grout around the floor and toilets, stained walls, and torn, missing and stained curtains. It did look like it was cleaned well, and that what looked like dirt was age that couldn’t be erased. The pool was down the whole long weekends which is one of the main reasons we chose this hotel for our cheer comp stay since we were traveling with a team of kids.

My room 305 had roaches.

Breakfast could be better.

The front desk agent was very friendly and accommodating when we arrived. Even found me some ketchup for my fries! Room was large, clean and comfortable and the free airport shuttle makes it super convenient for a quick overnight stay while on a layover. Would stay here again.

The other disappointment was the water and the pressure, after a long day of traveling, thw water was not very hot and barely came out. We didn’t let staff know. Would stay again, and this time if I had any issues I would let staff know.

Comfortable!

Worst customer service ever! No hot water in the showers and the hotel was booked. They provided another room for me to JUST shower as they say and got upset when my toiletries where in the room when I came from church! This was my birthday weekend! Worst manager and front desk ever! Don’t ever stay here rooms are terrible! How would you get mad at a paying guest when you inconvenience me and my kids without having hot water in the room! I would never stay here again and I recommend you don’t either

Great stay, very accommodating and friendly.

Everything was great

Rooms are very nice and clean!

Every morning breakfast was nice and different options, The Staybridge Suite nice and clean front in back. I will go there again with my Family.

The room was great, the staff was great. My only complaint is the hot water. I took a cold shower, the water started warming up some, after my shower was complete. So when you pay over $100, you dont expect to have to let the water run for 30mins before you can take a comfortable shower

Clean room breakfast was good.

All carpet needs to be removed in rooms and hallways. The whole bldg smells damp.

The room was great and the bed was fantastic. The breakfast was limited and you’re pretty close to the freeway so you can hear the cars go by. Other than that, it was a great stay.

Everything was great excellent breakfast