SpringHill Suites Houston Medical Center/NRG Park

Front desk a little unprofessional and be ready to pay for breakfast other than that it was cool

Na

Very good

Close to Reliant Stadium and good breakfast! Could be a little cleaner and smell more fresh

Hotel and staff were good. We had to change rooms due to unfinished housekeeping. We had an issue with adjoining rooms due to the occupant had the TV on super loud. We called down to the front desk and they corrected the issue immediately! We really appreciate that and would definitely stay recommend the place. Breakfast was very good as well! Again thank you all for your attentiveness. God bless!

Bedding had makeup stains on it, not sure it was cleaned between uses. Walls were not sound insulated very well. We could hear the tv in the next room.

shower hardware was broken, the rug was filthy as was the furniture. It was a very difficult night and if i had a vehicle i would’ve left. I booked this hotel only for the close proximity to reliant stadium. I will never do that again and i do not recommend this hotel.

Great property close to stadium with secure parking, ample breakfast and a nice on site bar, however the TV in the bedroom did not work and there was virtually no water pressure. Apparently staff was already aware of both issues so it would have been nice if they had told me up front.

The first room that was booked the tv in the bed area didn’t work and the couch had stains, had to switch rooms, the second room had stains on the side of be d sheets next to vanity. Their was a $15 dollar parking fee separate from Expedia

Exceptional

Bad

•Property was close to the stadium where we were attending an event. •There was a bar downstairs! • Shower pressure was amazing for a hotel that size! • Two separate areas in room was really nice. •Parts of the hotel were a little run down looking. •Our door was wonky so you had to open it a certain way to get into the room. •Drapes did not close all the way so lights from outside shined into room.

Location Had a smell in the room. The bathroom door would not close. It was a problem that someone should have easily notice but just ignored.

•Property was close to the stadium where we were attending an event. •There was a bar downstairs! • Shower pressure was amazing for a hotel that size! • Two separate areas in room was really nice. •Parts of the hotel were a little run down looking. •Our door was wonky so you had to open it a certain way to get into the room. •Drapes did not close all the way so lights from outside shined into room.

Exceptional

Hotel is in walking distance to Reliant Stadium which is good. And having a suite was nice. Free breakfast was good and very clean. We enjoyed the pool and hot tub since it was in the 80s. However, the property is a little tired. There are stains on the carpet near the elevator, the grout is a little stained, and the water pressure was horrible. We asked other guests and they said theirs was the same. Another strange thing was I called the front desk and said I was expecting a food delivery. She said if I gave my room number they could deliver it to the room. I then asked if they left it at the front desk, would you call me? And she answered “ no, ma’am” which I thought was a little weird. Seems like something a hotel would do for their guests. I guess I expected more from a Marriott property.

Room had no water in the shower the first night. Sewer issues at the hotel smelled terrible. Filled the whole hotel with the strong smell of sewer so bad that we had to leave until bedtime. We did notify the front desk and was told that they were aware of the issues. We stayed 2 nights and no room service. Would not stay at this hotel again.

Room had no water in the shower the first night. Sewer issues at the hotel smelled terrible. Filled the whole hotel with the strong smell of sewer so bad that we had to leave until bedtime. We did notify the front desk and was told that they were aware of the issues. We stayed 2 nights and no room service. Would not stay at this hotel again.

Very poor

Plumbing problems. Breakfast good. Friendly staff.

Very good

Close proximity. Decent price. My vehicle was stolen from the property!

Close proximity. Decent price. My vehicle was stolen from the property!

I was not happy due to I had to call for three different things wrong and then I had to ask was there another room that I could be transferred to due to no running water in the bathroom

Passable

Please don’t leave anything in the room of value,my rings were stolen.

There is a water pressure problem that affects both the toilet and the shower. My friend has stayed here before and had the same problem. The shower was just a trickle the first night. we asked for maintenance and it didn’t make any difference the second night.

Nice location

Great staff. Good location Needs a refresh. Plumbing issues.

Needs a refresh. Plumbing issues.

The day I was going to check out they didn’t have no running water !!

The day I was going to check out they didn’t have no running water !!

Thank you

the room was beutiful like a suite with a little living room, fridge, micowave, the bathroom looked pretty new, the beds very comfortalbe. na

Overall I had an enjoyable experience because it was close to Reliant Stadium so it was easily accessible. The room had a smell but okce the air conditioner was turned on it cleared out. I didn't like that there were portable air conditioners all over the Lobby and dining area because they didn't help cooling off the high traffic areas. One of my biggest complaints is that even as a guest they still charge $15 for parking. If someone is staying on the property they should not have to pay for parking after the already ridiculous hotel price hike because there is a special event at Reliant. The price gouging is insane.

Everything was great!

Given the high room rate, I expected a much better experience. I was also surprised by the additional parking fees. The hotel appeared poorly maintained from the outside, and during a Texans home game weekend, one of the two elevators was out of service. The interior needs significant updating. The hallway to my room had a noticeable odor that appeared to have been masked with another scent. The hallway carpet was old and dingy, the room doors needed cosmetic repairs, and the room itself had dingy carpet and was clearly dated and in need of renovation. The shower was clogged and flooded the bathroom floor. I appreciated the prompt and courteous response from maintenance employee Ricardo, who quickly resolved the issue. The cleaning staff member who provided replacement towels was also prompt and courteous. The hotel also compensated me for one night due to the shower issue. Unfortunately, the property is in serious need of maintenance, cosmetic repairs, and modernization. In my opinion, the rates are far too high for the condition of the hotel and seem largely driven by its proximity to the Texans’ stadium. Convenient location does not justify the price. I would not recommend this hotel and will not be staying here again.

Convenient location. Place is nice for the price! Recommended.

My stay was just overnight, so I can't say anything more.

Staff were mostly friendly and helpful, a couple of them didn’t even greet, or have eye cont try to

Clean and renovated rooms at a perfect location within walking distance from Reliant Stadium, would definitely stay here again!

Nice stay and well

The room was nice and very big. All supplies were fully stocked. The breakfast was very good, the staff was busy keeping the area clean and everything stocked. Overall it was a pleasant stay.

Very cheap. Great for football games. And the breakfast was amazing!!

Air conditioning in lobby, elevators and breakfast area wasn't working in August in Houston! Terrible

Honestly the room wasn’t dirty it was the part they didn’t clean it and refilling the water for us to make our own tea in the room. They charged us for the waters when I have stayed at a springhill hotel before. For the extra sofa bed they didn’t have extra sheet available or pillows as it should’ve.

Very nice and friendly employees. Very clean property. Breakfast is amazing has different varieties to choose from

La habitacion limpia, limpieza diaria de habitacion y buen servicio en general.

El hotel muy viejo, descuidado, las alfombras muy sucias, sillas manchadas. El sofá del cuarto sucio con manchas. El desayuno muy feo

No complaints. Good breakfast. Walking distance to stadium

The rooms were clean. However, the tub looked nasty with the orange around the drain and at the back of the tub, I couldnt tell if that too was rust or just unclean. The elevators were so small you feel claustrophobic. There seemed to be no air circulating as well as in the lobby area. The staff was very friendly and helpful, overall.

Air conditioning in the main/ common area needs to be fixed.

The morning started out with no hot water! As I was in a rush to catch the morning shuttle, I quickly showered and went downstairs for breakfast. Well, the lobby was even hotter than the night before! The gentleman at the front desk was literally dripping in sweat! Everyone was hot and uncomfortable. I ate quickly and waited for the shuttle outside (which was hot and humid). One of the guests told me that the AC had been down since they got there the day before and they also did not have hot water! If the AC wasn't working and the hot water had an issue, then why did Springhill continue to offer rooms? This is false advertising and misleading to guests! Shut the hotel down for the day, fix the problem and then open it to guests. I did not pay all this money to be deceived! I will be contacting the corporate office with a complaint.

A/C was broke

Hotel is in need of full renovation. No AC in hallway. Furniture old and in disrepair and my room wasn’t clean. Trash can left in middle of floor, used paper plates on kitchenette and hair all over the bathroom. Staff couldn’t be less interested in people checking in. Will never stay here again.

Rooms were very clean.

The rooms are very big and clean

Clean room friendly staff breakfast was superb and parking was in a gated area.

People were nice. The a/c did not keep the room cold.

The room was reasonably clean. Bathroom looked a little old. The fan in the bathroom made a very loud noise. The staff was friendly and helpful.. The breakfast was okay. I do not agree that I had to pay for parking.

It was humid, they had fans blowing, it was obvious they had air conditioning problems

Have to pay for parking there and wasn’t told

The place is great! Clean, staff helpful, breakfast great& beds comfortable. I was surprised to have to pay $15 daily for parking. You pay for room parking should be included.

The staff were very kind, the room was large and very nice, but the bathroom was dirty I can’t lie. Other than the bathroom it was a great stay! They also have shuttles frequenting the hotel as well as great breakfast! Something to be mindful is that you do have to pay your park at the hotel! I didn’t see that in many reviews but just a heads up.

Property overall was ok. Was clean staff was good property just looked a bit old and dirty. Needs a uplift. Was properly located near medical area

Staff was not very helpful. On there phones at lest the guy was and didnt look like he wanted to be bothered when you would ask for something. The gym didnt have any water or water cups. one of the sliding doors upon entry was broken so it was allowing hot air to come in. Elevators looked like they were falling apart on the floor. This hotel looks very tired......

Great hotel clean and staff courteous

Need to Check the AC and Other Amenity once Checked In. Some are not Working.

Great place to stay business or pleasure. Close to the hospitals but not in the center of them. Great staff.

Be advised, parking is $15 per day.

Good place to stay but it’s a little old, It's an old building. It's good to stay one night if you don't have any other option. I saw some ants in my room. The room had an old smell or it may be the carpet that has that smell.

The shuttle to and from the medical facilities was extremely helpful. The breakfast had the usual options and took into consideration some guests might need a grab and go breakfast sandwich.

The room was a little warm. The front room needs an extra a/c so that it can cool down faster. Otherwise, it was a great hotel. Good breakfast. Clean.

The only shining light was the on evening the bar was open the Gigi the bar tender was amazing. No offer of any kind of reimbursement was made and the other staff were all very apathetic and could not have cared less.

Roaches in the room.

Room was very clean, smelled clean! Our A/C was working very well. Bathroom was clean, shower body soap smelled so good! Staff was very warm & friendly. He answered all our questions with kindness & patience. Told us about the free breakfast that was offered until 9am. Came down to take up that offer and was shocked at what ya’ll offered! Never seen such a variety. The staff keep it super clean and keep everything filled. I am so impressed! I will be looking for this chain from now on! Thank you for the special why we were treated.

Everything was good

AC in hallways were not working, Ice machine on my floor was broken and charged $20 for “secured” parking and exit arm remained open allowing anyone easy access to parked vehicles.

Overall the hotel is outdated. The lobby is promising. Rooms are simply okay. Small shower, slow flushing toilet, falling headboards, dull paint on the walls. Not like the other Springhill Suites I’ve been to. I felt somewhat tricked. Just okay to be there for a night. Air off in the hallways making your walk to the room, elevator ride a bit unpleasant. Staff was great though. Just too many issues going on.

The staff were amazing and the amenities were great! The only complaint I have is that the AC in the lobby and in the elevator and gym were malfunctioning all 4 days.

Very nice property close to everything, especially MD Anderson.

The bath tube was backed up and not draining properly, other that that it was a nice stay

Welcoming and helpful staff. Room had all we needed to be comfortable. Breakfast was very good.

Very nice hotel in a nice city.

Good clean rom

Staff working the front desk were delighted to help. Their friendliness was genuine and showed. I will definitely recommend this hotel to friends if they are looking to stay close to NRG Stadium. Thank you for the great stay!

It's a good hotel for the price

K

Loved the staff’s

The room was cleaned. Staff very friendly and helpful. Breakfast was very good.

If it walking distance to the NRG Stadium. The metro to Downtown Houston is a few blocks away. Uber to sites that you want to visit like Meow Wolf, Space Center tours pickup point is also an option. We did not use the shuttle offered by the hotel, we will try that next time. Great breakfast and we were on the second floor and had the best night sleep. The staff is wonderful and caring.

Perfectly located for a walk to NRG Stadium. The room was fine but the bathroom was very dated. The sofa bed could use a newer mattress.

Bathroom was clean but dated. Overall we had a great stay--nice staff, good breakfast, and clean.

Nice hotel. It was clean and well maintained. Staff eas nice.

Great location for going to the NGR stadium. The staff is friendly. The rooms are a little dated, but fine otherwise. Lots of room.

Short stay. Overall the room was nice, clean and spacious. No offerings or acknowledgment of being a Bonvoy member.

The bed sheets were dirty, and the mattress was disgusting and very uncomfortable. The bathroom shower had leaks, and there was constant noise that made it impossible to get a good night’s sleep The air conditioning did not work properly, leaving the room hot, humid, and uncomfortable. Overall, the room felt poorly maintained and far below acceptable standards. This was a very disappointing experience, and I would not stay here again or recommend it to anyone.

The location was perfect for attending the World Cup at NRG Stadium. The staff was very engaging and friendly especially Tabitha. She was very happy to point out several places to visit while in Houston. She deserves a gold star!

The room was clean and met our needs. The water pressure in the shower was poor and it was kind of hot. They were having AC problems. The staff was nice.

Breakfast

Nothing

great location for Reliant stadium

Awesome staff.

Great Staff. Breakfast area and breakfast options were great. Liked the layout of the room with the sitting area right as one entered the room. However, The desk in the room was not wiped down properly there was slight coffee cup stain that I wiped off myself with a wet paper towel. The bathtub didn’t drain properly when using the shower. And the key card twice did not properly unlock the door even though it lit up green. The door handle would not open and we needed someone from inside the room to let us in. This was inconvenient since we were coming in late and had to wake up family member to let us in. But for a one night stay it was fine.

Clean quiet

We came to watch an Astros came and online it was hard to tell how close this was as it used to be close to the field. Now the field is downtown. We took the train, and even though cops were often present, it didn’t feel safe. We wound ubering back to the hotel to avoid the train. Hotel was dated, but they are working on it. Would probably still stay again, but not for going downtown.

Staff was very helpful and could help direct me through any of my questions regarding hospitals and shuttles.

La locacion buena, pero solo un elevador estaba funcionando.

Good location if you’re going to the NRG and there’s a free shuttle. Very large room with separate areas. Perfect for people with kids. The biggest complaint is it advertises a restaurant and they don’t even serve food outside of the free breakfast and the walls are very thin so you get distributed a lot at night.

I think it was a good spot. Close to NRG, shuttle service, a bar with entertainment

Convenient and quiet

First room they gave me the toilet seat was dirty with brown stains. Only one elevator working and the hotel was full. Carpet old and bad condition. AC not working properly, bad smell, hallway in poor condition and under construction. Paint in the rooms and hallway it was just patch up nobody working. Nobody cleaning the rooms no fresh towels. Breakfast trashcans full of trash with flies. Charge me 12 dollars to park and took me 15 minutes to get out because nobody would open the gate. It is really and old hotel pictures do not match the hotel. Could not even move to another hotel because it is to late to cancel

Close to shopping, restaurants, NRG center, and Toyota Center.

The breakfast was good. One elevator was broken down.

Awesome stay!! Bed extremely comfortable. Staff was top tier professional!!

Breakfast was good. Staff was great. Had a free shuttle to the rodeo which was amazing. Hot tub wasn't working and place is a bit dated.

Clean, comfortable room. Good breakfast. We went for the Rodeo so shuttle service to and from was great too! Will stay there again.

It was great location for what we went for

I was traveling alone and i felt safe and comfortable. Breakfast was Great! Room was very spacious and very comfortable. Will definitely stay again!!!

Shuttle buses nicely built and convenient