SpringHill Suites Houston Hobby Airport

This place is nothing like it is advertised. The Room had an odor, carpets were dirty, pool was filthy with algae on the pool floor and sides. The staff was not helpful at all. The said they would place us in another room and that never happened. I would NEVER Recommend this hotel/motel.

Recommend evaluating working hours, seems personnel is overwhelmed causing them stress and not providing a warm service specially in front desk.

Room was clean

It was the perfect hotel for the night before our flight. It was a suite which worked out great for our family. It was nice that we were able to leave our car there for our trip and then we were able to come back and grab the car. The free shuttle to the airport was nice too.

Poor

Breakfast was free.

Superb

Property was older than expected but overall ok for what we needed.

Un muy buen lugar para hospedarse con la familia

I stayed with my four kids and the trundle bed was just perfect! I was so happy when I saw it in the pictures. My teens are too old to want to share a bed. I wish more hotels had them. The room was very clean and the beds were nice. The carpet and elevator are getting old, but the lobby was very nice and there was as lots of seating at breakfast. BREAKFAST WAS AMAZING, if you are hoping for healthy options like me. There was spinach, ham and salsa to add to the eggs, sorts of healthy add ins to the oatmeal, and the regular stuff my kids like.

excellent clean room every day

The breakfast had a pretty wide variety and the room was pretty clean, it just smells like an old property covered in bleach floor cleaner. The cloth couch in our room was so dirty and gross. We refused to sit on it. It was 7 minutes from our car rental for the airport. I wouldn't stay again.

The breakfast was easy.

Would book again highly recommend

You can tell that this hotel is in need of a major upgrade as things are very old and worn appearing however, they were clean. Our check-in did get delayed by a few hours due to them changing to a new computer system. The beds were full instead of queen however they were comfortable.

Nice hotel , but location..

Room was nice however the shower curtain was cut short in one area which got the floor wet. And the bathroom was very small it was hard to turn around without hitting something

Location

Someone stole my earrings during my stay

Expedia also failed to mention the required extra $20 a day deposit that I was charged when I checked in. I will not be going back.

Very good

Pool was not open

Pre-paid for a king suite but was given a suite with two double beds. The person checking me in said she didn't know how to properly use their new check-in system and when she called someone for help, they told her to just give me a different type of room. The room itself was fine, but the toilet didn't flush at all.

Stay was fine

The hallway has an offensive odor

They had the pool closed since it was raining on and off. So our next visit will be to a place with an indoor pool. Their gym was good. Missing some weights but decent.

Pillows can be more bigger and fluffier overall wonderful stay

Had bed bugs

The staff were very excellent. I appreciate all the help that they gave us. Especially after we got into a car wreck needed to stay a little longer cause of my daughter being in the hospital. Rooms were very taken care of.

Decent hotel for the cost

Everything was nice besides the bathroom being small but that is it .

I wish it was closer to downtown Houston.

Air conditioner pool and great atmosphere. Plenty of stores and restaurants

No complaints here. Property and room were in good condition

Courtesy staff

Hotel workers were very friendly and helpful. The property could use some renovation though.

Pool was green and the carpet was a bit dirty. Gym was nice and the beds and shower were good!

Overall a pleasant stay. The beds are very comfortable. The hotel is a little run down. The 24hr coffee they have available was warm not hot as it should be. When breakfast ends they literally turn off the lights once they’re done picking up the leftover food. I thought that was a little rude. I understand the area is closed but turning off the lights is not necessary. On a good note conveniently close to the Hobby Airport. A nice restaurant next to the hotel with good Tex Mex food and live music the days we were there Thursday-Saturday night.

The kids liked the pool and we used the gym No utensils or kitchen supplies in kitchenette

Not much The room very dark

Not much The room very dark

No utensils or kitchen supplies in kitchenette

Everything was great!

Everything was great!

Our stay was great! Only bad part about our stay is the pool was closed due to needing repairs.

Superb

the pool area was not bad, but could use some upkeep to make it more enjoyable.

Exceptional

The hotel property inside was very unclean and appeared run down. Surprisingly, the room itself was ok and was better maintained, but with that being said, we had a cracked sink and the AC was loud and never stopped running.

Clean large room & friendly staff. Restaurant nearby does have music so if you're not interested ask for a room on the other side. Free shuttle to & from airport. We were able to leave our car parked at hotel for $5 day! Overall we'd definitely stay again.

Our room stunk aweful. Had to change rooms because of the smell. The room smelled aweful.

Our room stunk aweful. Had to change rooms because of the smell. The room smelled aweful.

The staff was exceptionally kind and helpful. The lobby was very welcoming and comfortable to sit and play board games in. The rooms are huge for not being suite.

Because of weather our flight was canceled until next day. Was able to secure 2 rooms last minute and they provided a shuttle to and from the airport. They were great.

Nothing Hotel was not clean and the room was very congested. I stayed for 2nights and my room was not serviced for my whole stay.

Nothing Hotel was not clean and the room was very congested. I stayed for 2nights and my room was not serviced for my whole stay.

Clean room

I asked the front desk lady at night time for extra blankets and she said “I can’t do that “ I asked her “why not ?” She said “because I do t have enough” I told her I was willing to pay for some extra blankets because my kids get cold at night. With an attitude she stands up from watching something on her phone (like she was interrupted) and walks to get me more blankets. What a joke pay a little extra and stay somewhere else. The elevators are filthy dirty and dark and the rooms are dingy. This doesn’t represent “Marriott” from the staff to the rooms to the lobby and exterior. Good luck

Bueno

Was a great hotel stay. Will be making this place recurring place of stay 2s

Very nice stay

Breakfast had everything you need, free shuttle was good add on, nice pool for the heat, room was very big and comfy, staff were friendly. Staff were not contactable via booking.com or email at all which was a problem if you don't have a Sim card, not very close to public transport for non-able walkers. Bus stop 25 minutes walk away and did not have a path most of way.

Las habitaciones estan limpias pero son pequeñas, el desayuno solamente hay wafles los fines de semana, la alberca está en la parte de afuera del hotel, en general el hotel está bien para un viaje express.

Only Con was that we got a room that slept 6 but they did not provide extra pillows so one of our kids had to sleep without one. They told us they had no extra pillows at all…

Room was very clean

Nah

Nice lobby, the room is old but clean

The room was overall clean, our main issue was the room was very stuffy sorta like a wet moldy smell, area was close to airport but still didnt feel safe. The shuttle bus to the airport was not "running" at the time we needed to check out so we had to book a uber. also the water was scheduled to be off from 12 am to 3am which was the time we needed to check out to catch our flight.

Very pleased with this hotel, especially with traveling with the family. The staff friendliness and willing to help with little things, really said a lot especially with weary parents traveling with children. I'm a picky about clean, comfortable and friendly, they got every one of them and I was impressed.

Friendly staff, clean, accommodating, large rooms, allergy friendly breakfast, trying to get someone to help understand the allergies was a little tricky though.

Breakfast was good we had 4 kids and bathroom wasn’t really private but good sleep

Good breakfast, very friendly helpful staff and easy access to airport.

Yes this worked well

Staff was lazy room was dirty keys were assigned to wrong room

Decent hotel for the price. Airport pickup after hours is slow. Breakfast is nice and on point. Good coffee.

Good breakfast

Clean room, but cockroach in bathroom alive A/c ran good kept room nice and cool Room to much light coming in through curtain hard to sleep. Curtain needs to be longer to keep outside light out.

Staff good rooms clean

As an avid traveler and former Flight Attendant, I’ve stayed in hundreds of hotels and this by far was one of the worst experiences. I booked this hotel due to a last-minute decision to fly into Houston to surprise my college student daughter for her birthday. As soon as I pulled up in the driveway, I knew something was wrong. It looked old and ran down from the outside. And once I walked inside, it looked even worse. It looked nothing like the pictures online so the pictures are either very old or they were AI. The hotel attendant at the front desk needs a new job. Customer service is not her forte. She didn’t speak. I actually spoke to her and said hi. How are you doing? While she just gave me this dry hello barely looking at me through the Braids covering her eyes. I wasn’t trying to carry on a conversation, but if you’re at the front desk of a hotel, regular politeness is expected. Unfortunately, this generation lacks a lot of social skills and cues. The lobby is very dark and dreary, and maybe that affected her, but I doubt it. She proceeds to tell me after I swipe my card that she did not have the room I reserved. So I asked her what what kind of room did you put me in? Without ever looking up at me, she says a double. I said OK is that a double queen? At which point she got frustrated, shrugged her shoulders, and said, “I don’t know a double”. I then politely cancelled the room and went to the Holiday Inn Express where the attendant was polite and the stay was great.

Room was clean. House keeping staff were friendly. Overnight front desk staff has horrible service with unacceptable ugly attitude. Not helpful at all. We had a one month old baby with us and needed an extra blanket. She refused to give us one. Internet connection was very poor. Other than that our stay was ok.

Cleaning

Now, I have to leave this hotel in the morning to go park at my original hotel (because I also paid for Long term parking) Very disappointed

Will be staying here again!!

Needs upgrading. Very tight for 4 adults.

Room was great. Interior great. Funny smell in the room but clean. The pool area could use a good cleaning along with some patio furniture that is not ripped.

Staff was super friendly! Only issue I had was having cockroaches in the room.

Dirty and smelly

The best

Need to upgrade the tv. When you put the tv in CC mode there is a black thing in the middle.of the screen and it won't go away.

First of all, the room I had reserved was supposed to have a room with a King Bed but when I got there the room was no longer available. We had a hard time opening the door with the key card provided and struggled with the door going in and trying to get out. The place was appeared run down and the bathroom door barely missed the toilet seat. Staff was friendly but the overall stay was disappointing

It wad good breakfast was really good diferent choices every day bed comfy and clean rooms

Staff was ok.

Staffing and bed sizes!! My family and I stayed there from Wednesday to Monday and had our room cleaned once maybe twice. We would see the cleaning crew in the halls leave the room so they could clean and we would return with the room still dirty. No new clean towels or no beds made. Also when I book the description of the room said 2 queen bed suite. The beds were actually full size.

Everything

Our room was adequate. It was clean and well appointed, so there were no issues with that. However, it's clear that the hotel needs some work as some areas seem a little weary and worn. For example, only one of the two elevators was working. And another example, was that two of the three ice machines were not working. Everything appeared to be clean in the restaurant, and the food was good, and the variety was excellent. I think the service at the front desk was quick and polite, and we were taken care of with a friendly staff. The outside of the hotel, especially around the entrance looked a little worn and could use some new paint, a little spic and span cleaning, it may be a little landscaping to make it look more visually appealing. And all it was a convenient stay that was close to the airport, but it wasn't very memorable.

Everything was good.

Our Air Conditioner wouldn't turn off and it was very cold outside, so we had place towels over the unit to try and keep the room warm as possible. The frt desk wasn't helpful and only offered hotel points...smh

I would have given it zero starsbut the one star was for the good shuttle service & the nice check out lady in the morning. The place is filthy. If we hadnt been traveling for 24 hours straight- and i wouldnt have lost money on the prepay hotel we would have went someone else. We slept with our hoods tied, of our hoodies and in out. Lotges and tried not to touch anything. Wd stayed for 3 hoursa d went to our next hitel. Huge white stains all i er couch, many hairs all in the bed- extra seats for pull out couch stains on those. Fioltgy carpet- very very very gross. Hope we didnt catch anything. Left checked in ealry to next hotel and took long showers. Hirrific for a marriot and if i could get a refund ir didnt prepay based in the pics they oosted i would have left.

..

Yes

Yes the room was very clean and staff showed great respect and kindness.

The hotel looks old

Okay

Awesome

Just Okay. Nothing exciting.

Breakfast was fresh and delicious!

Very clean and nice room

The room was clean and the staff was friendly.

The airport shuttle was fantastic and efficient. The staff was so accommodating to any need that I had

Great front desk and room was clean and perfect.

After my flight was canceled I came across this Hotel. It was very clean and the staff was truly amazing. They made a bad time into a very amazing experience. I would recommend this place 100%

Friendly staff and decent location

I expect much more out of a Marriott. The whole floor smelled like mildew and the room had a different dirty maybe moldy odor. The only positive was Verdine? I think that was her name was wonderful at check in. Otherwise I would’ve given one star. Won’t be returning

Yes

I liked the oatmeal topping choices. Check in lady was friendly and helpful. Shuttle lady was also very friendly.

Hotel looks old and snells bad

Yes

Reception with black and brown dreads was rude and not communicative. But overall great stay and comfortable

Nice hotel

Room smelled at the fridge.