SpringHill Suites Houston Hobby Airport

Overall, it's a solid hotel.

Clean hotel with friendly staff. Comfortable accommodations. N/A

N/A

When we arrived, the room was dirty so we had to be put in another room. The night front desk lady did not communicate at all. I had to tell her there was what appeared to be bodily fluids dried on the couch in the room to be moved. Upon check in, I provided my information she handed me the keys, no hello, directions, explanation of the location. The second room was still was not the cleanest. The shower rod was broken. The back of the toilet was not sturdy it rocked back-and-forth. We are there five days and we’re only offered housekeeping services/towels one time had to call just to get towels multiple times the front office. Had to dump our own trash. Staff was extremely rude and acted put out every time we called for towels. Definitely not the level of typical Marriott war down unkempt, unwelcome location.

Because was not where its at.

It was ok. I would not stay there again

The room was a nice size. The bed was comfortable. The staff during check in and check out was friendly. More light or brighter lights for the sitting area in the room.

It was ok. I would...

The room was a nice size. The bed was comfortable. The staff during check in and check out was friendly. More light or brighter lights for the sitting area in the room.

Room was clean and well maintained had a wet smell to it but it was taken away easily with air freshner.

I like that checking in was really easy. The rooms were nice and big. The pool was clean and not overcrowded, and the free breakfast was amazing they keep it coming out hot and fresh. I wouldn’t mind booking here again. My family and I had a great time. No one came to clean our room or bring fresh towels. I had to keep asking the front desk person for extra towels, and the bathroom is really small. Other than that, everything was good.

I like that checking in was really easy. The rooms were nice and big. The pool was clean and not overcrowded, and the free breakfast was amazing they keep it coming out hot and fresh. I wouldn’t mind booking here again. My family and I had a great time. No one came to clean our room or bring fresh towels. I had to keep asking the front desk person for extra towels, and the bathroom is really small. Other than that, everything was good.

This hotel needs an update. We stayed here as a family of 6 and were under whelmed. We requested extra pillows and blankets for kids, an were only given 1 each and told that was all they had.

Staff is top tier. They treat everyone of me seeing like we were in a 5 star luxury hotel. The amenities and rooms were nice . The location is good and I felt safe exploring the area. I will book again no complaints at all.

Excelente

Exceptional

Excellent experience and good breakfast.

Other than that, everything was pretty good.

The breakfast was superb!!!

Nothing Everything

Exceptional

Exceptional

Nothing Everything

Not a typical SpringHill hotel a lil outdated and ghetto but only had to stay for a layover flight

I don't know how this hotel is allowed to use the name Marriott because it is the worst Marriott I have ever stayed at. Horrible smell and very dirty hotel. We asked for more than 3 towels since we had 6 people in our group. We were told they didn't have anymore towels. They literally are in the business of towels and they don't have enough. We would never stay here again.

Conveniently located by the hobby airport

Confused to how to get to it as it’s behind a Mexican Restaurant. The parking lot was very broken and had potholes. Multiple doors around the perimeter did not work with keycard. So if you parked on the side or back you would have to walk all the way to the front to get in.

Superb

a few of my towels had stains on them, the bathroom was way too small, and the bathroom flush handle broke off 2 days into the stay.

Service was so amazing I had to come back another night!

Bed was comfortable and the breakfast was just what was needed.

Llegué para hacer check in a las 3 y me dijeron de manera grosera que no tenían habitaciones para mi y que no podían hacer nada porque yo había reservado desde una aplicación de viajes , reservé 4 habitaciones, me senté a esperar sin tener nada claro , me dieron 3 habitaciones hasta las 3:40 y la de dobles camas queen que reservé no me la dieron hasta las 6 y no eran camas queen eran más pequeñas y la cama pequeña del sofá no tenía sábanas . No creo que volvería a hospedarme ahí con mi familia y amigos .

The fact that the pool had mold and closed next day the whole day for maintenance.

Superb

Clean great breakfast fast shuttles

The fact that the pool had mold and closed next day the whole day for maintenance.

We stayed one night at Springhill Suites by Hobby Airport since we had a morning flight the next day. Free parking and breakfast was included. Bed was comfortable and was good for our short stay.

The smelled bad. Like wet dog. The employee gave us fabreez to help with it. And when we asked for extra blankets for the pull out couch the lady said I could only have one there were 6 of us with 2 of us needing extra blankets and sheets. She was rude.

Everything was good

na

The room smelled horrible, very musky smell, room felt dirty Smell was so bad

Room smelled horrible, very musky smell made it super uncomfortable and it felt dirty

Everything was good

Housekeeping service was excellent. Property surrounding was okay. Breakfast was not good due to lack of bread.

Room was clean smell clean, staff was super nice and friendly. Room was quiet.

Room was clean, the staff was very helpful and friendly. Will definitely stay again.

No issues for one night stay. Clean room, great AC, helpfull staff. Cannot say about amenities as we didnt stay long to use them.

Everything good will come back

Staff was as friendly as it gets and the rooms were a great size and were clean.

The staff was nice and very helpful

We liked the value and cleanliness of the room, black out curtains for sleeping and breakfast.

This place is nothing like it is advertised. The Room had an odor, carpets were dirty, pool was filthy with algae on the pool floor and sides. The staff was not helpful at all. The said they would place us in another room and that never happened. I would NEVER Recommend this hotel/motel.

Recommend evaluating working hours, seems personnel is overwhelmed causing them stress and not providing a warm service specially in front desk.

Room was clean

It was the perfect hotel for the night before our flight. It was a suite which worked out great for our family. It was nice that we were able to leave our car there for our trip and then we were able to come back and grab the car. The free shuttle to the airport was nice too.

Breakfast was free.

Property was older than expected but overall ok for what we needed.

Un muy buen lugar para hospedarse con la familia

I stayed with my four kids and the trundle bed was just perfect! I was so happy when I saw it in the pictures. My teens are too old to want to share a bed. I wish more hotels had them. The room was very clean and the beds were nice. The carpet and elevator are getting old, but the lobby was very nice and there was as lots of seating at breakfast. BREAKFAST WAS AMAZING, if you are hoping for healthy options like me. There was spinach, ham and salsa to add to the eggs, sorts of healthy add ins to the oatmeal, and the regular stuff my kids like.

excellent clean room every day

The breakfast had a pretty wide variety and the room was pretty clean, it just smells like an old property covered in bleach floor cleaner. The cloth couch in our room was so dirty and gross. We refused to sit on it. It was 7 minutes from our car rental for the airport. I wouldn't stay again.

The breakfast was easy.

Would book again highly recommend

You can tell that this hotel is in need of a major upgrade as things are very old and worn appearing however, they were clean. Our check-in did get delayed by a few hours due to them changing to a new computer system. The beds were full instead of queen however they were comfortable.

Nice hotel , but location..

Room was nice however the shower curtain was cut short in one area which got the floor wet. And the bathroom was very small it was hard to turn around without hitting something

Expedia also failed to mention the required extra $20 a day deposit that I was charged when I checked in. I will not be going back.

Pre-paid for a king suite but was given a suite with two double beds. The person checking me in said she didn't know how to properly use their new check-in system and when she called someone for help, they told her to just give me a different type of room. The room itself was fine, but the toilet didn't flush at all.

Stay was fine

They had the pool closed since it was raining on and off. So our next visit will be to a place with an indoor pool. Their gym was good. Missing some weights but decent.

Pillows can be more bigger and fluffier overall wonderful stay

The staff were very excellent. I appreciate all the help that they gave us. Especially after we got into a car wreck needed to stay a little longer cause of my daughter being in the hospital. Rooms were very taken care of.

Decent hotel for the cost

Everything was nice besides the bathroom being small but that is it .

I wish it was closer to downtown Houston.

Air conditioner pool and great atmosphere. Plenty of stores and restaurants

No complaints here. Property and room were in good condition

Courtesy staff

Hotel workers were very friendly and helpful. The property could use some renovation though.

Pool was green and the carpet was a bit dirty. Gym was nice and the beds and shower were good!

Overall a pleasant stay. The beds are very comfortable. The hotel is a little run down. The 24hr coffee they have available was warm not hot as it should be. When breakfast ends they literally turn off the lights once they’re done picking up the leftover food. I thought that was a little rude. I understand the area is closed but turning off the lights is not necessary. On a good note conveniently close to the Hobby Airport. A nice restaurant next to the hotel with good Tex Mex food and live music the days we were there Thursday-Saturday night.

Everything was great!

Everything was great!

Our stay was great! Only bad part about our stay is the pool was closed due to needing repairs.

The hotel property inside was very unclean and appeared run down. Surprisingly, the room itself was ok and was better maintained, but with that being said, we had a cracked sink and the AC was loud and never stopped running.

Clean large room & friendly staff. Restaurant nearby does have music so if you're not interested ask for a room on the other side. Free shuttle to & from airport. We were able to leave our car parked at hotel for $5 day! Overall we'd definitely stay again.

The staff was exceptionally kind and helpful. The lobby was very welcoming and comfortable to sit and play board games in. The rooms are huge for not being suite.

Because of weather our flight was canceled until next day. Was able to secure 2 rooms last minute and they provided a shuttle to and from the airport. They were great.

Clean room

I asked the front desk lady at night time for extra blankets and she said “I can’t do that “ I asked her “why not ?” She said “because I do t have enough” I told her I was willing to pay for some extra blankets because my kids get cold at night. With an attitude she stands up from watching something on her phone (like she was interrupted) and walks to get me more blankets. What a joke pay a little extra and stay somewhere else. The elevators are filthy dirty and dark and the rooms are dingy. This doesn’t represent “Marriott” from the staff to the rooms to the lobby and exterior. Good luck

Bueno

Was a great hotel stay. Will be making this place recurring place of stay 2s

Very nice stay

Las habitaciones estan limpias pero son pequeñas, el desayuno solamente hay wafles los fines de semana, la alberca está en la parte de afuera del hotel, en general el hotel está bien para un viaje express.

Only Con was that we got a room that slept 6 but they did not provide extra pillows so one of our kids had to sleep without one. They told us they had no extra pillows at all…

Room was very clean

Nah

Nice lobby, the room is old but clean

The room was overall clean, our main issue was the room was very stuffy sorta like a wet moldy smell, area was close to airport but still didnt feel safe. The shuttle bus to the airport was not "running" at the time we needed to check out so we had to book a uber. also the water was scheduled to be off from 12 am to 3am which was the time we needed to check out to catch our flight.

Very pleased with this hotel, especially with traveling with the family. The staff friendliness and willing to help with little things, really said a lot especially with weary parents traveling with children. I'm a picky about clean, comfortable and friendly, they got every one of them and I was impressed.

Friendly staff, clean, accommodating, large rooms, allergy friendly breakfast, trying to get someone to help understand the allergies was a little tricky though.

Breakfast was good we had 4 kids and bathroom wasn’t really private but good sleep

Good breakfast, very friendly helpful staff and easy access to airport.

Yes this worked well

Staff was lazy room was dirty keys were assigned to wrong room

Decent hotel for the price. Airport pickup after hours is slow. Breakfast is nice and on point. Good coffee.

Good breakfast

Clean room, but cockroach in bathroom alive A/c ran good kept room nice and cool Room to much light coming in through curtain hard to sleep. Curtain needs to be longer to keep outside light out.

Staff good rooms clean

As an avid traveler and former Flight Attendant, I’ve stayed in hundreds of hotels and this by far was one of the worst experiences. I booked this hotel due to a last-minute decision to fly into Houston to surprise my college student daughter for her birthday. As soon as I pulled up in the driveway, I knew something was wrong. It looked old and ran down from the outside. And once I walked inside, it looked even worse. It looked nothing like the pictures online so the pictures are either very old or they were AI. The hotel attendant at the front desk needs a new job. Customer service is not her forte. She didn’t speak. I actually spoke to her and said hi. How are you doing? While she just gave me this dry hello barely looking at me through the Braids covering her eyes. I wasn’t trying to carry on a conversation, but if you’re at the front desk of a hotel, regular politeness is expected. Unfortunately, this generation lacks a lot of social skills and cues. The lobby is very dark and dreary, and maybe that affected her, but I doubt it. She proceeds to tell me after I swipe my card that she did not have the room I reserved. So I asked her what what kind of room did you put me in? Without ever looking up at me, she says a double. I said OK is that a double queen? At which point she got frustrated, shrugged her shoulders, and said, “I don’t know a double”. I then politely cancelled the room and went to the Holiday Inn Express where the attendant was polite and the stay was great.

Room was clean. House keeping staff were friendly. Overnight front desk staff has horrible service with unacceptable ugly attitude. Not helpful at all. We had a one month old baby with us and needed an extra blanket. She refused to give us one. Internet connection was very poor. Other than that our stay was ok.

Cleaning

Now, I have to leave this hotel in the morning to go park at my original hotel (because I also paid for Long term parking) Very disappointed

Will be staying here again!!

Needs upgrading. Very tight for 4 adults.

Room was great. Interior great. Funny smell in the room but clean. The pool area could use a good cleaning along with some patio furniture that is not ripped.

Staff was super friendly! Only issue I had was having cockroaches in the room.

Dirty and smelly

The best

Need to upgrade the tv. When you put the tv in CC mode there is a black thing in the middle.of the screen and it won't go away.