SpringHill Suites by Marriott Houston Intercontinental Arprt

What I like is that the hotel had a nice aroma smell throughout the hotel not only on the first floor but every floor.

The staff at the desk was helpful. The room was clean. My day was fine.

Will definitely stay here again, staff was super helpful , our room was clean and hotel is close to the airport with shuttle service !

Location to airport

We only stayed briefly but was nice. Staff were all friendly and helpful.

Very good

Friendly staff Noise from pool and hallway. Toilet was broken and continue to run throughout the night. Airport shuttle is not 24 hours. We have used this hotel in the past for IAH flights. This will be the last time though. It is far too expensive for the noise and the inconvenience of no 24 hour shuttle.

Room was fresh, clean, and contemporary. Front desk got our 3 rooms checked in quickly and were friendly.

Nice, clean hotel close to the airport. Parking was alittle expensive at $20 per day but very secure location.

Didn’t eat breakfast Children making noise all night next door…..

Staff is extremely helpful! Airports shuttle is so convenient Airport noise, but its proximity to the airport is what made it so convenient for us to stay there

Roaches on the first floor.

Clean spacious room, pleasant staff, better than average hotel breakfast, great airport location and great airport shuttle service.

Very clean and good customer service

It was easy access for my family and I . Staff was very friendly and helpful when he asked for extra clean towels.

Overall, the hotel whisk gadge, but we did not like the bathroom set up in the room. Tiolet was too low and the sliding doors on the slipt bathroom was clunky. The shower however was a blast. The water pressure and jets was most enjoyable. That $20 a day packing was not cool. The breakfast was okay. It was a decent stay

Room was clean and easy to get in and out for a stay before flying out of town.

Everything excellent Not y’all’s fault but the plans going over head most of the night, not much sleep

Superb

Great location to airport and clean. Little higher price than a few others but much cleaner than near by hotels

Bad

Great location! Charged me $25 to park my car for the night but didn’t charge the other couple with us

It was a nice hotel for a night. The staff were great and super friendly.

Exceptional

Exceptional

The hotel was very convenient and comfortable. . One little issue was garbage from a fast food was left outside a guest room for 2 days.

.

Clean Room

Fast easy process. Clean. Excellent customer service provided.

Rooms are spacious and very clean; I like that there are separate rooms for the toilet and the shower I would have liked the option of plain yogurt (no added sugar); option of soy or almond milk in the mini-fridge in the breakfast area; also having a larger water dispenser to fill water bottles would be ideal.

shuttle driver was very nice Front desk staff was extremely friendly and happy to help Room was clean and bed was very comfortable Breakfast was delicious The breakfast had no tea but everything else was terrific

Superb

Clean, good location and the shuttle service was very convenient.

Good nice hotel, breakfast was great

Everything was great for our layover, was a nice option to rest a bit with breakfast and shuttle service

Great customer service. NA

NA

Great property we came back for another night. Big room, comfy bed Nothing

The only reason why I have it an overall four stars is because the TV didn’t work and they couldn’t send someone to fix it, so it was a bit of an inconvenience. Other than that, it was great.

Very clean , close to airport , good parking .

Very clean , close to airport , good parking .

The room is clean and the breakfast is okay. The staff is kind and helpful. But the noise control is not good that we can hear others talk and open/close their doors all night.

This hotel was so clean, super comfortable, and the hot breakfast was great.

Súper clean, helpful staff, breakfast and shuttle to the airport

Knowledgeable staff , courteous and helpful.

The hotel itself was absolutely amazing! 😻 It was clean, comfortable, modern, and conveniently located near the airport, which made traveling for business incredibly easy. The bartender deserves a special shoutout—he was friendly, welcoming, and truly made our stay so much more enjoyable. He was definitely the highlight of our trip! Unfortunately, the customer service from the front desk staff left a lot to be desired. During our 3-day stay, we were unable to get fresh towels, room service, or even a consistently working room key. Our key only worked the first day, and after that we had to visit the front desk repeatedly just to get back into our room. Not to mention being locked out for over an hour when we returned late night. I reported these issues more than four times, yet it seemed like no one documented the complaints. Each time I had to explain the entire situation all over again, and the response was usually just, “Okay,” with no real follow-up or resolution. It was frustrating because these were basic issues that should have been addressed promptly. I truly wanted to give this hotel five stars because the property itself is beautiful, the location is excellent, and the bartender provided outstanding hospitality. If management can improve communication, documentation, and follow-through from the front desk staff, this hotel would be an easier recommendation.

Excellent property. Would stay again

We stay every time we come to Houston!

El hotel esta súper cerca del aeropuerto y shuttle al aeropuerto fue excelente, sale cada 30 minutos del hotel. La habitación estaba limpia, y el desayuno por la mañana estaba rico.

Conveniently located to airport & parking

Nice place to stay at. Enjoyed the hospitality.

Although the Hotel had few guests I was given room 311 that sits next to the elevator shaft and had a terrible night hearing metal banging noises so my rest was interrupted; also I had an early flight and needed to take the 6 am shuttle but the breakfast service doesn’t start until 6 am so I left with an empty stomach. There are a lot of Hotel options in the vicinity so if you can go elsewhere.

Very nice, clean hotel near IAH and The Parking Spot JFK. Staff are friendly and helpful. Only negatives were that the conditioner was empty (fortunately I had leave in conditioner in my luggage) and the room temperature at 73 (too warm for me but wouldn’t let me set it at 70, which I find helpful for my asthma).

Everything we needed for a comfortable 1 night stay. Complimentary breakfast was a bonus. Super friendly and helpful front desk and house keeping.

Very clean and nice bedroom.

The room was one of the most spacious I have ever been, very clean and upon entering there was such a nice clean aroma!! It also helps that the shuttle drives every 30 mins to the airport very convenient!!

Our go to hotel if we fly to and from IAH ☺️

Great place to stayed, good location, good breakfast and excellent service.

Clean room, great staff. Free breakfast is really good. Nice bar and bartender!

We stayed here for the night because of a flight delay. Super spacious room very clean hotel. Definitely recommend

I appreciate the living room/ bedroom separate areas frig bar area was convenient. Weird that the toilet was it's own room, Shower in another. But ok I guess. Great breakfast choices too!

Very clean , quiet , comfortable. Do recommend

Good place by airport

Staff Breakfast

Another great stay. Always stay here in transit. Clean and includes breakfast

Lovely hotel. Even on the ground floor I felt safe

Everything was excellent including the rate. You have to remember you are staying by the airport and will hear airplanes.

Good breakfast, very clean room

I will have to say that the bed in my room was simply amazing.

The hotel was great, even with lots of kids because a competition it was quiet. One suggestion is that they put a soap bar holder in the WC sink. I will definitely will be back if I have to stay again near HIA.

Clean and spacious

We were told there would be breakfast starting at 6 am. Got up early before our flight and they told us it is not until 7 am. Front desk was very rude when we told them about it. Room did not have enough soap. Loud with thin walls.

I had a great stay

Everything was perfect! Easy check in and checkout.

The staff were super helpful when needed something and the breakfast was a different buffet everyday made the stay even better

Nice room for four people.

Good

Room was clean, staff came and fixed my TV, breakfast was awesome..

Great hotel. Great location. Great service. Great breakfast. A little too loud.

Outstanding front of house service. Pool was clean and great for the kids. Room was clean and spacious and well maintained. Highly recommend if a nights stay is needed near the airport.

Great room- big clean and great separate work space. easy check in. Super nice shuttle driver-JOSE! Thanks

The staff was fantastic! Very helpful. The breakfast was okay. The room was clean at first sight but I realized that the countertops and bathroom weren’t wiped down well. The coffee maker was challenging. I did like the room set up and was able to get a lot of work done.

All Was Good With The Hotel

Spacious and clean rooms. Excellent location and great price, if you want to be close to the airport. Great breakfast selection.

Customer service

Breakfast was very subpar , rooms were clean but elevator and hallway were dirty with a low odor

Stayed overnight for a long layover, perfect location, free shuttle and free breakfast. Exactly what we needed!

Everything was absolutely wonderful!! Staff was great, cleanliness of location was amazing!!

Staff was great the place was clean and smelled amazing and the breakfast was so good

The woman who helped us check in around 8pm was rude and didn’t provide any information on the hotel. She also asked us what we were doing in Houston, I thought the manner that she asked it in was weird and rude. Once we got to the room the tv did not work, which we did let the front desk know but it was already late and we didn’t want to wait on someone to come up and fix it. The shower handle was a struggle as a part of it kept breaking off and switching to extremely hot water, and overall the bathroom was the cleanest. We would not recommend this location.

Had a great stay at this hotel! The free breakfast was really good, the rooms were clean and comfortable, and the staff was very nice and welcoming. Everything was well kept and made for a relaxing experience. Would definitely stay here again!

The staff was very helpful when checking in and out. The breakfast was quite good with fresh fruit each day of my stay. The shower was had mold on the floor near the shower door which i cleaned myself. Tv channel selection was quite good.

Clean room. Good breakfast. Spacious room, decent gym, will book again.

The room was clean and breakfast was decent. The on;y thing I would add are more vegan choices.

Excellent

Very clean

Everything was wonderful. Room clean, good options for the free breakfast, inexpensive parking. The only thing to keep in mind is that is right next to the airport, so you will hear airplanes, but we weren't bothered.

I booked this hotel specifically for shuttle pickup to and from airport and hotel. My flight was delayed 5 hours, but that still left 45 min until they closed (11:30 pm). I called at 10:41pm, they said call when we had our bags. I called at 10:58 and told them we were outside in the pick up area with our bags. They said they were sending someone. The hotel is 8 minutes away. I thought it was a little weird that they didn't ask my name, but no big deal. After 15 minutes, I call again because I know the shuttle hours, 11:30pm close. It was a different lady, she just started her shift, she did apologize, and said she is sending someone. This time i made sure to tell her my name just incase. After another 15 minutes, I walked over checked to see prices for a taxi, while my husband stayed at the pick up area. We paid $40+ $10 tip. Taxi driver asked what hotel, then he said they do shuttles free just call. I told him we had 2 times. We get to the hotel, our driver chuckled and said, "I don't think anyone was coming to get you." I Agreed. We went in, i asked how many shuttles they had, "3, why?" I told her what happened and she said ,he had just got back, that he couldn't find us. I told her, "No ma'am, not possible, those shuttles never came through,. We watched other drivers actually try and never left without their pick up. Hotel was clean with big rooms. If you offer shuttle then do our.

Good

Breakfast staff was friendly, food was marginal. No restaurants, front desk staff was disengaged for the most part. Room was clean and housekeeping staff was friendly and very much wanting to do a good job. The hotel is VERY loud. Can hear every plane departing and arriving at the airport, so needs some sound proofing upgrades.

Friendly staff

Gorgeous, perfect location, super comfy beds

Excellent property, with a great breakfast.

Good

Every aspect of this hotel was in order & thought out. Clean, orderly, & imviting. The staff were beautifully amenable, always visible, & a wealth of information during my stay. This will be my hotel whenever I fly into & out of Houston. I love this city!!

It’s not clean. Hair and bricks in the bathroom, in the sheets. Also, I request help to make up bed but they refused to provide service. Overnight parking they charged me 20 and later I found spot hero only 7 overnight.

Decent rooms, great staff. Shuttle service was on time. Good breakfast.

The towels did not seem fresh/clean. And having the tissue box with what l presume was to be a nice touch looked as if someone pulled out a number of tissue and wadded them back in 🤔

Please & safe place to stay with family.

I liked the clean peppery and rooms, helpful staff, and good breakfast.

good

A large room with a separated seating area/tv. Very clean and well maintained.

Clean, updated, and spacious rooms. This one is a winner. I’ll be back next time I’m in Houston.

Very well maintained super clean very nice staff any issues they were taken care of immediately! I would definitely recommend that you stay in the his hotel! Complementary breakfast was great Area was super clean and sanitized no issues. Staff was very helpful accommodating us where we could cross the streets in a safely manner too go get food. The hotel was quiet at night even with children staying there and the pool was super clean. The drivers for the shuttles were super polite and helpful with our large group of 9 super hard working drivers we appreciated you all. Will definitely come again. Thank you !!!!

Soft comfy bed

On the breakfast the bread is old and the spinach was rotten, and there was not a waffle maker

Also, the layout of the room was very weird. There is a sink with the toilet in one part of the room and then a separate area for the shower and another sink in the room.The doors on both areas are sliding and do nothing to help muffle sounds when you go to the bathroom. So if you are sharing the room, be aware that everyone in the room can hear everything. The TV is in an awkward spot to watch because of the bathroom area layout. We also noticed that the usb plugs on the alarm clock and the lamps stopped working when the light switch in the room was flipped off. So, we couldn’t charge our electronics unless the lights were on. The breakfast layout was not as abundant as it usually is at other hotels. Also, did not have waffles which was super disappointing to my son.

Beautiful property!

Awesome stay

The hotel is very nice. Comfy beds and pillows. The breakfast is not included and costs $13 even if you just want some fruit.