Springhill Suites by Marriott Houston Dwntn/Convention Cntr

Good location and amenities

You get what you pay for or in some instances not..would have loved to have a working refrigerator so we did t have to throw away $100+ dinner leftovers..called front desks was asked “ what you want another room “..needless to say no other room was ever offered.

Everything!!

Lovely room design. Spacious rooms. Nothing

Downtown

Rooms were clean and comfortable with good facilities. Location was good. Arriving early meant that all the initial interactions with staff were very poor. Once we declined the $50 charge for an early room we had to ask to leave bags in a secure area, which the staff did do for use but it seemed like it was putting them out. We weren’t offered to use the pool area to chill in or given helpful information about where to go for a few hours. We asked for a couple of maps, as we had two rooms booked and once they found something for us both print outs were unreadable and blurred. Service in the bar/meal area was very poor in terms of interaction but the food quality was good. The breakfast was good food quality except for the presentation, no staff for introduction, very flimsy plastic knives and forks and paper plates.

Super nice hotel in downtown.. lots of things close by and super clean rooms

Passable

Location and pool NA

Exceptional

They have refused to send me back my deposit for damages

They have refused to send me back my deposit for damages

Very good

The room was comfortable and very good WiFi access. The breakfast was average. Needs to improve a lot more (like Holiday Inn Express standards).

Exceptional

The hot, fresh breakfast was fantastic and convenient. The front desk staff were always present and attentive. The valet parking attendants were always helpful even when there were alot of other clients waiting in line. N/A

The hot, fresh breakfast was fantastic and convenient. The front desk staff were always present and attentive. The valet parking attendants were always helpful even when there were alot of other clients waiting in line. N/A

Everything N/A

Everything N/A

Loved staying here, super clean hotel, friendly staff and overall good experience. Everything is close by and easy to get to. Only thing I'll take away is no public parking. Other than that, I'm definitely staying here again.

Exceptional

This is a very nice hotel. Rooms are great and the staff is great. I had a small problem with the billing and they worked to resolve it which I am grateful store. I plan on staying at this hotel again the next time I am in downtown Houston.

Super friendly staff all the way around. Everyone was helpful. Great stay. Will definitely visit again when in the area!

Good

Exceptional

Perfect for our 4 night stay. Located close to public transport. Check was easy, breakfast had great range cooked and cold. Room we had was large and a/c was awesome.

I loved the location, its ideal if you’re attending an event at the toyota centr (like I did!). Its walking distance to the venue I didnt like that the thermostat in the room didnt work, I wanted to sleep in but once the sun came out and it hit my window it was hot asf in that room

What really stood out was the staff—everyone was incredibly generous, welcoming, and always eager to help with any request. The hotel is located in a fantastic, vibrant neighborhood that felt safe and was convenient for exploring. Additionally, they serve a decent breakfast each morning with a good variety of options to start the day right. I highly recommend this property to anyone looking for a comfortable and stress-free stay!

Awesome stay!!

Room was nice, but the pillows were half size(weird). Good location parking was off site, unless valet was used(expensive). Close to what we wanted to do. Overall ok.

Staff was excellent. My only complaint is I was put in a room that had water damage to the restroom ceiling. When I woke up there was a mess all over the counter, the floor and my belongings.

The layout to the hotel was a bit unusual. The AC in our room was on, but could barely feel the air. The shower door was glass, but the set-up did not keep the water from getting all over the floor. We had to use a few towels to dry up the excess water. Bed wasn't great, maybe a bit too firm, but the pillows were nice and fluffy. Finding the shared pool was a little interesting. View from the area was beautiful. Location great. Staff and front desk employee was super great. I didn't get his name but he wore glasses.

The hotel is an older style place but is reasonably well maintained. The staff were always helpful. The only thing that annoyed me was that the background music in the dining room at breakfast was far too loud.

This was the perfect stay

Great time would book again

I had a wonderful stay at this hotel! The room was extremely clean, fresh, and comfortable, and the entire property was well-maintained. The bed was comfortable, the bathroom was spotless, and everything felt welcoming from the moment I walked in. The staff was friendly and professional, which made the stay even better. I truly enjoyed my experience and would definitely stay here again. Highly recommend!

No wake call was done even though I asked the front desk in the night before.

Clean room

I had an amazing sleep and the hotel was in a convenient area of transportation around downtown Houston.

Great stay

The only thing I disliked about my experience with this hotel was the expensive valet parking but it seems like most of the hotels down town have the same expensive policy. Other than that had an excellent stay. Staff were courtesy and friendly. Location is great. Would definitely stay here again. They have a decent gym, pool is nice with tall buildings surrounding as you swim. I had a good time

Friendly staff. Great maid. She worked on floor 6 during our stay. She deserves a shout out!

Everyone was friendly and welcoming

Clean room, nice staff

The staff from check-in, valet and house cleaning was very helpful and nice.

Very close to many restaurants. Good breakfast and very clean. Safe area at night.

The room was very small, and the curtains did little to block the morning sun, so it became extremely bright as soon as the sun came up. On the positive side, the bed was comfortable, the A/C worked great, and every employee I encountered was friendly and helpful. I didn’t use the pool, but others in my group did and said it was nice. My biggest surprise was the valet fee—$74 per night—which is more than I’ve ever paid, even at luxury hotels in Houston. The only reason I chose this hotel was its convenient walking distance to the event I was attending. If you’re traveling solo or just need a place to sleep for one night, it may be sufficient. However, I wouldn’t recommend it for an extended weekend stay.

The staff when we checked in was so helpful.

For the past two years, this is the hotel I’ve stayed at with 2 other friends for the convention we were in town for. The staff has always been extremely helpful and welcoming. The room hasn’t been a thing other than clean and spacious. We are three grown men who have enjoyed the breakfast every morning during our stay.

The room was clean and the staff was super good at all times. Very kind. Breakfast was good, it was complete. Parking it is a little bit difficult in the area but they have valet parking.

The front desk is very friendly and helpful

Cleanliness

Stayed here for a concert at The House of Blues. It was about a 10 minute walk which was great so we didn’t have to uber. I loved that the room was very clean and spacious. The woman at the front desk was so sweet and helpful during our stay. Breakfast was great also. No complaints.

Everything was great!

My family loved our stay here. we felt so at home.

The room was clean and tidy. The check-in process was quick. The only confusing thing is that there are 3 hotels in one building and it was difficult finding the correct hotel. Overall, I would recommend staying here.

Waze had difficulty with location from address, street level marking are challenging. you can enter through any of the entrances and move through various Marriott hotel lobbies to reach this one.

The elevator keeps getting stuck and won’t go up or down

Very nice and clean. Love that it was walking distance from our venue.

I really like that every day they have different kinds of breakfast food not the same ones.

Taylor was very friendly and helpful.

very convenient location and comfortable stay.

Good location, clean facility, excellent breakfast.

AC was not working in the first room, but they happily moved us to the next AC worked well however parking with valet needs work

The mattresses were very filthy and gross. My son didn’t even want to sleep on it.

Hotel was very clean and staff very friendly and helpful. Only warning is valet may take a while checking in and leaving. For us upon check out it was about an hour wait to get our vehicle.

It wasn’t great, but not terrible.

Location is amazing, room was clean and well kept,

Overall it was a good stay. Breakfast was good. Conditions of the property were okay but not great. Staff was friendly and attentive.

Great staff, clean rooms. Decent breakfast. Pool was nice but chilly (understandable, we stayed in March). EXCELLENT location.

Our room was clean and the breakfast was great. Fully enjoyed the hotel.

Clean, quiet room. Nice offerings and variety at the breakfast buffet. Good location. Couldn’t justify their parking cost, but several garages nearby had in&out multi-day parking at a much better rate. We reserved one on SpotHero.

Helpful staff

The building is old. The pool is nice though.

Clean room

The room was fine, very clean, the only thing that's inconvenient is the elevator which makes a terrible noise and doesn't let you sleep peacefully, obviously if your room is close to it. The valet parking service takes too long to deliver your car and that's not good either.

Great place to stay especially in the downtown Houston area!

The hotel description does not clearly state that parking is valet-only. It lists: Parking Height restrictions apply for onsite parking Secured, covered valet parking on site. At check-in, I was told by one staff member that valet parking would be $35 plus tax. At checkout, a different employee said it was $55 plus tax. When I explained what I had been told at check-in, the response was simply, “Sorry, but it will be $55 plus tax.” No attempt to honor the original price or resolve the inconsistency. To make matters worse, they lost my car keys. I had to wait 35 minutes before they finally allowed me to look myself to see if my keys were in their storage area. The room itself was just okay, but it was right next to the elevator, and I could hear the elevator shaft going up and down all night, which made it very difficult to sleep. Would I stay here again? Absolutely not. For the price and the level of service, this experience was not worth it.

Everything excellent! From helpful staff to accommodation

Breakfast variety and quality average/above average (also wonderful staff) Location excellent Room was spacious and clean

We made use of the breakfast every morning. It was kept very clean and orderly. The room was very clean and comfortable.

The breakfast was hot and fresh, with a wide variety of options to chose from. The room was clean, and had everything you needed. Staff was professional and accommodating.

The staff were so welcoming and fixed concerns almost immediately. Our shower had no pressure we told them and had a new one before we were back from our days adventures. They listened attentively and were super amazing. The rooms were clean and comfortable and spacious

Fantastic hotel! Impeccably clean, with friendly and attentive staff throughout. The breakfast offered an excellent variety of delicious options. We truly enjoyed our stay and would highly recommend it!

I like how the property was adjacent to the other two hotels. The amenities I requested were there as well

First room had candy paper coffe cup bags of trash and dirty wash clothes. Second room was good. And parking is way to expensive

It was very business friendly, with clean rooms and great staff members

Room was nice, elevator is slow (typically). Was disappointed I received a miscellaneous charge for valet (did not drive) and had to call twice to fix it.

Had a girls’ trip in Houston. The hotel was great! The staff was great! Great location! I will definitely stay here again!

We were very disappointed with housekeeping as our room was only cleaned once over our 4 day stay and it seemed only at our request. Otherwise we were pleased with the hotel.

All was good

Yes

This hotel is conveniently located. The staff was super friendly and helpful. Room was simple but clean.

dated and bathroom had cracked toilet and cabinets in disrepair.

Staff was very good ,

I wish the breakfast was better

The hotel seems old and not updated. There were stains on the sofa. Breakfast was horrible

Just need parking

very well located, below average breakfast, bathroom in disrepair with cracked toiled and chipped sink cabinet

Rooms need a little update kinda stuck in 90s but were clean.

Property is very old and needs updates ASAP. Rooms are very large, that helps, but they do need to be remodeled. There are 3 hotelss on the same building and can be very confusing. PARKING ONSITE IS FOR $60 per day, or else, you need to go 3 blocks away. The are is not necesarily unsafe, but it feels unsafe. There are lots of homeless people laying on the florr, lots of tourists driving scooters, there is athe metro that runs a block away, there is a stop roght there. Suggestion, do not rent a car. Use uber or the metro, much cheaper and less hassle. The staff at the hotel were very friendly and helpful. But the cleaning is not good. Floors were dirty, my bed one time was undone on the corners or using the imcorrect sheet size, and the first day even had a huge stain of coffee, or something like that. Had to ask them to bring new sheets, snd though they offered to send somebody to do the bed and I said no, they didnt insist either or offer apologies for the mix up. I was tired and wanted to sleep, we had arrived from the airport late and found my bed being like that. There are restarurants in the area, and is a walkable area, but I suggest only during the day. The one convenient thing is is very close to the convention center, concert hall and Baseball field, AND STARBUCKS is right ln the corner, lifesaver. Breakfast was good, varied and plentiful. I’ll give you that. But the hotel was not pretty. I would not stay here again.

I stayed at the Springhill Suites and I didn’t mind the stay however they put us on the 14th floor right next to the laundry chute and the whole floor smelled like a dead body was up there. That is horrible.

Excelente. Pero debe haber más opciones para estacionamiento.

So nice. Quite, but beautiful downtown spot.

Clean Room, spacious and perfect location

The staff was extremely unprofessional and rude. The hotel does not even provide one bottle of complimentary water. Other than that if you agree to pay they ask you to come get it from the reception, saying no staff to deliver. Embarrassing

Grreat

Great stay!

Great breakfast! Our room had everything we need. The only negative thing that I can say is that the beds are to hard but overall everything was good.

Comfortable even for 5 adults sharing a room. Parking and getting around was a nightmare. The courtyard grill and fryer was broken so we were not able to eat on site for dinner. We rode the streets for an hour looking for some place open to eat. Breakfast was good in the mornings and held us up all day for our excursions. Would definitely stay again! Thanks for a good vacation.

The three hotels being together was confusing

Great customwr service, onlybthing i didnt like was you ha e to find public parking or pay extra for the valet no regular parking dor guest without a fee.

Breakfast was above average, room was good, had to ask for coffee replenishment and trolley out window was disturbing.

Excellent location

The breakgast was delicious, room was clean, bed was comfy, staff was nice and professional.

Very clean

Great area and safe and clean

I like that it is the old Humble Oil Bldg. Great use of an iconic bldg.

Staff was nice and helpful. Room was clean.

It was good. No happy hour or welcome gift . Staff was friendly. They over charged for parking called down and they fixed it right away.