Sonesta Simply Suites Houston CityCentre I-10 West

Clean room and good location

The people that run the hotel are very nice. The property is a bit dated. Appliances are noisy and walls are thin. Thanks

Showing its age. Room smelled like old smoke.

Exactly what I needed.

Staff very friendly and willing to help! AC unit would leak at times.

The rooms smell really foul.

Old, worn rooms. Musty smell.

There was no availability for the basic things like toothpaste , handwash in washrooms, and also no dishcleaning detergents

I loved how modern the room looked with the little kitchen and how it was real close to all the good stuff in town staff was very friendly and helpful Tv bugged out for a little bit might’ve just had to do with the weather

Don't want to come back!!

Needs upgrades

Seems a tad run down or maybe it’s a slow remodel but staff are very nice and location is top notch. Little store is expensive but convenient lol, I like that they it. bed was small but I loved everywhere else the room had to offer. Even extended our stay two more days

wonderful hotel

Good suiit

Update all rooms.

Very friendly staff. Room was clean but the facilities were not in the best shape; for example, cracked and peeling paint all over the place. Great value for the price, though!

This was the grossest establishment I’ve ever been to It was old and run down hallway reaked of sewer along with the bedroom everything was worn down in the room stained and ragedy. Never again. All the pictures are fake trash all in the hallway.

The location right off i10 near City Centre is amazing. There were plenty of towels. The bed was comfortable for me. I really appreciated the kitchen in the suite! Shampoo, conditioner, and body wash were provided. The staff were very friendly. My husband complained that the AC unit was too loud and made it difficult to sleep. The elevator was a little sketchy in my opinion. The toilet also sat a bit too low and didn’t flush very well.

The bed

Everything good.

Nothing

Stayed for one night. Room was clean. Check in/out process was effortless. The coffee in the morning was suprising great.

Clean room and staff.

Found small pieces of trash on the floor in my room - crumbs, straw wrapper, styrofoam pieces.

Second room the toilet wouldn't flush. Third room no ac working. Finally good with fourth room.

This is a very dirty hotel. Mold on the walls, paint coming off, and the toilet didn’t flush. Do not stay here

Clean fresh and comfortable

Location Needs maintenance

Very dirty room

There was a mini kitchen and Ms. PATEL was very kind and friendly.

When we got in the floor was very slippery.. like someone tried to mop up oil with dirty mop water.. it was gross. 0/10.

Good area

my partner and i were amazed at how the room is literally a mini apartment! amazing amazing staff and flexible accommodations! we made note that they’re pet friendly as well, we could’ve brought our cats as well! we joked about if there was an air fryer included, we’d rent! the elevator is a bit scary and a mini sauna, we preferred the stairs over the elevator. in a way, we got more steps in because of it!

Location I’ve Checked in April 21, and checked out May 12. They haven’t Refunded my Money yet.

The property is in need of significant upgrades. The shower was particularly disappointing—most of the water flowed down from the faucet instead of the showerhead, making it difficult to use properly. The refrigerator was functional but clearly outdated and in need of replacement. Another downside was the TV service, which relies on satellite, so it stopped working entirely during rainy weather. Overall, the stay was let down by these maintenance and amenity issues.

Not so great. Room smelled like mold and hotel was generally very dirty.

Accessibility, easy to get in and out away from freeway traffic, clean room and facilty, and lastly friendly staff all contributed to a comfortable short stay. Oh did I mentioned the weekend rate was nearly 50% that of nearby competitors, Incredible! ☆☆☆☆☆

The room was clean and looked like the picture but there was a very unpleasant smell of mold or something coming from the air conditioner. The location is convenient and the price was great. It appears that they may be in the midst of renovating so that may have had something to do with the smell but it was really bad. I ended up checking out early and lost money but I just couldn't take it.

Consistent, reliable, good for the money apart-hotel. The don't keep the supplies on the gym and other places: towels, water, others.

Very clean and comfortable. A little dated but expected for price. Would stay again!

Staff wasn’t around at checkin stood at desk ringing bell 10 minutes no show. Called property phone young lady appeared. At checkout Rang bell 5 minutes clerk finally showed wanted printed bill he seemed confused how and why I wanted receipt

there is no room service for guests that staying less than 7 days Loooooooooool

Room was large. Coffee offered in the lobby is horrible. Vary basic hotel, room is only cleaned after checkout. Trash stacks up outside the door to the covered patio daily. Ok for a very short stay but not for a week.

Dirty underwear in the room and used soap in the shower. No room change. No housekeeping over 4 days despite multiple requests. Stay elsewhere.

Comfortable and great location

Room was clean and kitchen was clean and everything was there to cook with. The only thing I had a problem with was the toilet, it was very short. Everything else was fine and the staff was nice and friendly.

Perfect spot in Houston

I arrived/check in almost at 12 and when I received the room the walls were so thin that I had to sleep listening to the couple next room argue all night. And top of that I the only thing that was separating the rooms was a door! The mattress was the worst and even the bedsheets smelled so bad. I didn’t talk to anyone because I arrived late almost 12am I was exhausted

Decent price for the area.

Clean room.

Overall the room was good for the price however my particular room was slightly outdated in my opinion. Some of the furniture was peeled and the smell in the room was odd. There is a heavy presence of animals and people definitely live here so not sure if this is a shelter of some sort also doubling as a hotel. Staff was great.

It was affordable

The location was great and the staff lovely. However the rooms were only cleaned once a week and the kitchen area was falling apart.

Location Location Location Building renovation not complete … elevator old … bedroom smells

Very good

The location and the price was just right There was hair on our towels and a little on the floor in the bathroom.

Was woken up at 11:30 from yelling in the hallway. Then 12:30 from more yelling followed by over 2 hours of police activity right outside my room. Did not fall back to sleep after 3. Dog poop on the hallway walls in the morning. Room phone not working so couldn’t call the front desk.

The property appears to be a little older and in need of some maintenance. However, the staff was very friendly.

Clean

Clean room and nice staff

Loved it was a quick walk to city centre.

All staff interactions were pleasant, above and beyond in fact. Very large and tidy suite. Non-smoking as advertised. Neighborhood is very well maintained and feels safe.Great shower pressure and tub drains well. Nice reclining chair. Great room darkening curtains. Very good wi-fi. Laundry room major bonus with many machines. My fridge was older and loud when running. Would definitely seek this place out again. Plus, The Pit BBQ is walking distance.

The location it was close to local spots. The smell in the room, also the phone didn’t work a lot of things were outdated and not as clean as advertised on booking.com

Great room and ideal location.

Very clean room nice night life in the area great ramen place little walk away highly recommended

Staff was great. Nice shopping within walking distance.

Good place to stay cheap in Houston

Noise

The staff was courteous but the hotel is a little older. Everything was clean but just not quite what I expected.

Everything

The staff was absolutely amazing! My room was super clean and comfortable. I will stay again.

Amazing staff and closes to great activities.

Friendly and happy staff, room in satisfactory condition.

Clean room, nice staff, and absolutely loved the snack bar

Room was clean, nice size and had everything you may need available.

I had a good stay and the room was quiet.

Staff

Room was very clean and all the amenities we needed. We loved the laundry room and how close it was to all the great restaurants without being on the freeway. We will be staying there again for a week while in Houston. Plenty of room, great price.

The front desk lady when beyond helping me ❤️

Clean room, polite staff, effective and efficient maintenance

The only issue was the loud noise of the fridge at night and also the fact that the fan, even if off, was at times just switching on and making extra noise. This would happen also at night. I am lucky I am deep sleeper, but for people with light sleep, this could be an issue

amenities

The room was clean, but I found hair in the sink. The hotel carpet was dirty, the walls needed to be painted, and the overall appearance was that it looked like a very cheap old hotel.

Good staff this like a good getaway for anybody from every baccGround .

Quick and easy

Free coffee in every room & the lobby. The are remodeling but it was not a problem. No noise very quiet.

nice and clean

The best spot

Cool staff. Amenities were clean. Location was great

Room stinked really bad. Mold all on the walls. I asked for a different room and the new room had hair all in the tub. I originally was supposed to stay two nights and didn’t even make it through my first night. I just went to a different hotel. Still waiting on my deposit to come back to my account.

It just wasn’t what I had in mind

It’s cool

The room was clean and well stocked.

The biggest thing was air con was only in living srea not in bedroom Other than that it was A ok

The room was clean and spacious.

The entire facility seems tired. Carpets stained, baseboards missing strong smells. My shoes stuck to the bathroom floor

Decent breakfast

Just really good experience.

AC was okay but noisy. The halls are missing the baseboards and it just didn't feel very clean.

Fast friendly clean

Room was good. They are repainting the common areas so you may have to avoid some areas.

Very nice hotel and area for the price

Clean and the whole place seems to in the middle of renovations. Some parts are dated. But otherwise clean and safe.

The room was very clean and the staff was very friendly.

It was very roomy

Fast

My stay here was good and calm

Property was better than expected considering the property is in renovation. Overall, safe and convenient.

Pull out bed was sagging. A/c was leaking all over the floor. The front desk staff was courteous but they were constrained for everything

Yes it was nice

Frustrating.

They were doing remodeling so it was kinda awkward walking into that space. BUT once i got to my room, it was so clean and it was comfortable. Front desk was super friendly and helpful.

The place was terrible all kinds of renovations going on and it doesn’t tell you that on site so not a good nights rest at all.

remodel processing and smell really bad , bed feels itch and smell mold , dirty carpet

Great Stay

Under renovation

Excellent customer service. Friendly staff. Rooms are spacious and clean. And most important is the location close to shopping and dining..

Took 10+ minutes before anyone came to the front desk - there was 2 hotel guests including myself that could not get anyone's attention.

They were painting so walls were wet and the paint smell was not great. Paint carts and drop clothes were here and there. If you are looking for a modern experience it is not this place, the overall feel was it was run down a bit. Staff was nice. The room was clean so that was a positive. Location was good, two long blocks to a nice open mall. Note that there is an early check in fee of $25 was new to me. No breakfast, I thought there was so that is on me for not confirming that. Look at other choices is my recommendation, you can probably do better for a few extra bucks.

Our overall experience at the hotel was positive. The accommodations were comfortable, the staff was courteous and professional, and the property was well-maintained. However, we were not informed prior to booking that the hotel was undergoing remodeling. While the work did not significantly impact our stay, it did create some minor inconveniences and noise during certain times of the day. Transparency about ongoing renovations would have been appreciated. Despite this, we still found the hotel to be a pleasant place to stay and would consider returning once the updates are complete.