Sonesta Select Houston IAH Greenspoint

It’s was in a great spot but there service and elevator didn’t work It was few reason why but it was just all unorganized

Disappointing

No bathroom supplies. Bad smell. AC did not work. It was too hot to sleep.

Very decent place. No bathroom supplies. Bad smell. AC did not work. It was too hot to sleep.

Very good

Exceptional

It's conveniently located Roaches No basic amenities Reservation management system didn't work correctly

It's conveniently located Roaches No basic amenities Reservation management system didn't work correctly

no water or drinks accessible to purchase at lobby. Staff is nice...Couldnt even get a fork or a spoon. Rooms weren't that great.

no water or drinks accessible to purchase at lobby. Staff is nice...Couldnt even get a fork or a spoon. Rooms weren't that great.

Only good part was the staff. Hotel has no pool, no free continental breakfast, and is under construction. Had to take a shuttle to another hotel to receive free breakfast. I killed a roach on the bed on the first day. Hotel looks hidden. The power even went out for one night. Again great front desk but the rest was terrible. I will not be staying here again for my next visit.

This was by far the worst experience ever. They would not give us refunds .We got moved to three different rooms It smell like mildew and then finally they sent us to another motel that was through them Andy then it was three cockroaches

Bad

The smell. It had a dingy, almost moldy type smell to it. The bed didn’t seem to have had the sheets changed because there were dirt smudges on them. I travel with sheets. It was not a pleasant stay. Check out before 11 but at 8:30 knocking ensued. Sad?

Booked the room in error 3 weeks in advance, called 30 minutes after booking and they wouldn’t allow me to cancel.

We found roaches in the room, which was extremely concerning. The restroom was in poor condition, with rust throughout and a dirty toilet. The refrigerator was falling apart, and several of the cabinets were damaged as well. There was also not enough storage space to put our clothes away, making our stay very uncomfortable. Overall, the room was not clean or properly maintained and did not meet reasonable expectations.

Horrible, breakfast options cold, and limited. They have the waffles premade sitting all morning hard and old, watery oatmeal and watery eggs. Horrible! Rooms need renovating, tub not draining, shower leaking, ac malfunction and they double charged my card. If you book through Expedia, pay before you go to avoid this.

Everything else. It’s a shabby place. One step above a nice motel

Nice

The hotel itself was very nice but they had given our room away to someone else. When we went to check in, it showed that we had checked in earlier and when we got to our room, someone was in it. The front staff at the time was very nice and helpful, but it was inconvenience to us at 12:15 in the morning.

Paid for two nights and my initial flight got canceled and ended up staying only one night. Not only was I charged for two nights, I was also charged a $30 early check-in fee!! Staff was rude and terrible. A place to definitely avoid.

room wasnt clean . especially the curtains .

I made an error in my booking and booked for the night after I was going to stay. I tried to call them and tell them that I just wanted to switch days but no manager was on site and the person I talked to didn’t have the authority to move my stay. That seemed a little harsh. So I lost money because they don’t empower their employees to make those kinds of customer, friendly decisions.

Nomas faltó la alberca

Rooms have mold. Hotel does not recognize the issue. Even though the rooms smell moldy and humid. They won't refund you for a reason related to health concerns/mold.

Other than that the property needs work and TLC, the room was decent for the price but would definitely have house keeping do a better job with rooms as old stains in bedding pillow cases and restroom showers had hair and other debris left behind.

Ac didn't work and no water pressure

I had a wonderful experience here. Room was clean. Staff were all kind and helpful. Good location. Definitely recommend.

My stay was not good . The staff are not helpful. The soap dish came off in the shower on the first use. There was trash that met us at the lobby doors. Staff gave is the wrong breakfast hours and had us wake up an hour early for nothing. The pool was not working inspite of me calling ahead to ask. I was assured it worked. The breakfast was sub par at best. The powdered eggs were terrible. Im wondering why expedia have them down for a good choice. Do not stay here.

It was pretty clean and maintained

Great accommodations

Excellent service, clean and comfortable

Location

Great stay.

Computer systems was down. Waited over 1 hour to get checked in. Room was very clean and spacious. Breakfast was very very very lack luster. Needs way better improvement.

The room was big and clean!

Clean room , good location and comfort

Excelente servicio,muy limpio …. Pensando seriamente regresar pronto

Outdated rooms, no clear communication wih guests regarding amenities like shuttle bus.

Breakfast was plain not what you would expect from a hotel. There was only hard boiled eggs, biscuit with sausage and egg, cereal, and toast.

The hotel used to be Hyatt. It's a little hard to find since it's a little hidden but it was worthwhile staying there. Price was very reasonable. Room is spacious. It had two full size beds and a sofa sleeper. It was decorated nicely. Plenty of security cameras throughout the building so we felt safe. Not sure what happened with WiFi; it was not offered or not available. The air conditioner kept the room cold but our AC unit made a little noise like the "artificial rain" instrument. Beds were a little soft but the linens were clean. Water pressure was really good on second floor, a little too strong. Breakfast was simple. Eggs, sausage, cereals, oatmeal, apples, mixed fruit, biscuits or waffles. Pets are not allowed. Expedia listing is wrong saying they are allowed. Had to make other arrangements back home for our dog. We enjoyed the time we spent there since it wasn't crazy busy. It was nice and quiet. I would stay here again if I was in the area.

Using GPS to get to the property parking lot will take you to a dead end street that has been blocked off. Use the FedEx Store address of 315 N Sam Houston Pkwy E, Houston, TX 77060. Slow down and turn right at the very next right turn. At night, you can read Hyatt Place under the sign covering for The IAH Houston Hotel. The hotel is behind the FedEx Store. Continue driving through the gate. It's normal for there to be very few vehicles in the parking lot.

Rusty bathrooms fixtures , extremely dusty

Clean rooms, great service.

I was shocked at how nice the setup was for the rooms & for the price. I enjoyed my stay. The breakfast was good especially the fruit. The only thing is I wish there was a microwave in the room & ice machines on each level. I had to keep going down to the 1st level

Property was alright The location. Pictures online look better

the rooms were clean overall. there was a few disappointments. room 214 on the second floor, the mattress was overused. where the body lays, you slept in what felt like a hole and the metal bottom frame made lots of screeching noise when getting comfortable in bed. the air conditioner was rowdy and loud. the shower did not have a door or curtain. just a glass that covered just enough where the water stream splashed on the shower floor. no hair dryer in room. also expedia says “pet friendly,” but it is in fact not. they have a sign at the front desk that reads “no pets allowed.”

Appearance makes all the difference..

Great front desk representative Stephanie. She was incredibly accommodating and helpful. Easy check in. I am a business traveler and it works for our quick business trips.

No microwaves in the rooms. Fitness room is average at best. A lot of the weights are missing. Pool had not been cleaned in a while and had a cockroach floating in it. Cleaning staff were attentive but they don’t throughly clean the rooms. Dog hair on the couch and under it. Definately a dated hotel. Nothing within walking distance. Everything has to be driven to. Not the greatest area. Just an alright place to stay

Only parking is good

No microwave

My hot water was not working and they did not want to move me yo another room til the next day .

Service never came no wash cloths or towels on property

Very good for price

Horrible

Clean room very nice breakfast was fresh and different selection everyday easy parking nice area to be in wasn’t far from much

The free breakfast assortment was nice and convenient.

Had a great stay overall! We have stayed at this location several times and thought management continues to change, the quality has remained the same!

Staff was nice and accommodating. Room was clean. Parking was available and not an issue. Breakfast was not what was expe

I know hotel is being updated but breakfast could’ve been better was only cereal eggs sausage biscuits. Rooms were really dark. Shower rods and fixtures were very very rusty.

It was dirty

There wasn't anything extraordinary about the hotel. However, I did appreciate the cleanliness of the hotel and the friendly staff. It's always nice to have decent (free) breakfast as well. Overall, I would stay here again.

It was worth the money

terrible place.. broken toilet broken toilet tissue holder terrible costumer service. Would not recommend

The hotel was very clean. However, when I booked there was a shuttle to take you from the airport to the hotel. The shuttle is now not in service. I asked the hotel to pay for some of my uber cost since this was the reason I booked this hotel for the free shuttle. They said no.

Quiet & clean

I don't normally do poor ratings but...I could have overlooked the cash only policy for purchases at the lobby or even the torn furniture and day old breakfasts. You absolutely lost me with no hot water for the shower. I see why this place lost the Hyatt name

The room was clean and staff was great. The signage out front needs to be replaced. It is clearly a temporary sign. As it is not illuminated, it is difficult to find the driveway at night. The shower was not renovated well. The metal shelf with the towels is very rusty and rust stains run down the wall. The entrance to the stall is not sealed well.

No phones to call front desk. There was no hand soap or hair dryer in the room so that meant I had to go to front desk. It was a time waster considering the price of the room. The taxi driver said be careful walking in the neighbourhood.

The hotel initially advertised shuttle service, which was later discontinued during my stay. There was no ice available, but there was a bucket, and the breakfast was just average. Communication with the staff was difficult due to limited English proficiency. I will never stay at the hotel again.

Amazing staff

When i booked this hotel you guys said these hotel was Hyatt hotel, no were i saw Hyatt name at the hotel. Breakfast was terrible. Only fruit was very very green apple. No toaster available in the breakfast area. The room AC was too smelly. The bed was terrible making all kind of noise and springs were so jumpy. The flooring was so sticky. I will never recommend this hotel to anybody. Most of the time you don't find anyone on the reception. There was severe Gas smell coming near my room and near lobby area. Maybe there was some gas leakage somewhere but nobody cared. Only good about this hotel was Parking availability (may be because nobody stays here).

This was not an acceptable stay. Both rooms we stayed in had blood on the sheets, which is completely unacceptable. On top of that, there was no hot water at night. The only positive was the location, but that doesn’t make up for the issues.

I reserved the Hyatt hotel, and somehow Hyatt didnt owj the property by the time my reservation happened. I was not notified, and the hotel was subpar at best. I checked out after one night because there was no hot water, the phones didnt work (buttons were literally missing), there was mold in the shower. I feel like I got completely bait and switched by being told it was a Hyatt and not told when it was under a conpletely different companys management.

Great

When we booked the hotel in February it was the Hyatt place Houston north, and by the time of our stay it was called the IAH hotel and we were never notified about the change. Room was clean, the mini fridge kept making weird noises all day and night, some staff were amazing others seem disinterested and underprepared. Breakfast was decent no toaster oven for bagels was a disappointment. When we booked this hotel they offered a shuttle to and from the airport however we weren’t allowed to get one cause they didn’t offer it anymore which was weird and honestly frustrating, because Friday when we checked in they said we could get a shuttle on Sunday then by Saturday another staff told us that they didn’t offer it anymore. All in all I’d give it a 3 out 5 and that’s me being generous great place to stay if you’re not looking to spend $300 a night but I wouldn’t recommend over others in similar price range

Breakfast is ok, parking is good, but room conditioning bathroom door can’t close, Shower faucet not work water only came to shower 50% need repair.

Convenient parking, clean rooms, and friendly staff with excellent customer service.

The room was small with black mold. There was no hot water in the room, toilet overflow and would not flush. The mini fridge did not work. The bed was broken it made both of us roll into the middle. The breakfast was like eating rubber. We left for a better hotel less than 12 hours. We want our money refunded for this horrendous experience. We will never use your services again.

Driver to and from airport was great though.

We stayed almost whole week but no house keeping i wonder why........

Later in the evening you can get any food.

It was really bad experience overall.

I would definitely stay here again. The hotel was very nice and the staff was stellar. I checked in after midnight and Tempress was upbeat and treated me like I was important and she was glad to see me. Even more impressive, when I checked out at 6:30am Tempress was still there; upbeat, happy to help, and treating each guest interaction with equal importance.

Breakfast was awesome

Staff was arguing wjile i was trying to check in

No limpian a diario . No tienden camas . Huele raro todo el tiempo y la comida es terrible

It’s in an alleyway, middle of nowhere. Not a good area

The property did not have the room we had reserved It was dirty