Sonesta ES Suites Houston Galleria

We stayed at the hotel years ago and were very surprised that it was not updated at all

Continental breakfast could’ve been much better, with options for vegans/vegetarians but from a location standpoint and affordability I will say this place is definitely doable. There were no bugs in my unit and I appreciated the daily housekeeping during my 3 night stay. The bed was comfortable, pillows were comfortable. No luggage rack and TV doesn’t have option to stream Netflix or Hulu.

Room was older, needed painting, but the accommodations were great for the price. Staff are very friendly. Breakfast was great. I really enjoyed our stay there.

Excellent location, easy to get to and access different points of Houston. The room was clean and very comfortable. The breakfast was ok. Area was kept clean and organized. I have to travel to Houston every 6 months and I will definitely stay here again.

Very good breakfast but rooms a little outdated

This is not the newest hotel but the staff keeps the property and rooms very clean. The location is amazing and I highly recommend if you need an extended stay.

Good but some things looked aged and my room had obvious pet damage on the sofa chair.

Good location in Galerias

Location, clean The hotel staff is poorly trained in proper conduct. During breakfast, a hotel employee was vacuuming right next to the breakfast area. This went on for the entire thirty minutes of breakfast.

location nothing

location nothing

Some walls had obvious water damage in multiple areas, but overall upkeep was well-maintained.

Great location, friendly staff, the hotel is old but well looked after, very clean, complimentary breakfast (good one!). I would stay again for sure Really everything was good.

Clean the room

I've stayed @ thus location previously. From the location to the staff 10/10, to clean rooms and facility all on .. I recommend thus location hands down. Only thing, not really didn't like, but more of an FYI, hot water needs to be hotter. With the hot water all the way up, it was very luke warm more on cooler side. Just mote hot water .

Close to shopping mall Not very clean

Not very clean

I've stayed @ thus location previously. From the location to the staff 10/10, to clean rooms and facility all on ?.. I recommend thus location hands down. Only thing, not really didn't like, but more of an FYI, hot water needs to be hotter. With the hot water all the way up, it was very luke warm more on cooler side. Just mote hot water ?.

Perfect room , great service

was terrible Made a lot of noise

Everything was great Halloween decor was a bit over the top and almost in the way. Location is close to the center of Houston but a bit sketchy.

Everything was great Halloween decor was a bit over the top and almost in the way. Location is close to the center of Houston but a bit sketchy.

Great location! Great service!

Convenience, proximity, and value were the reasons for choosing Sonesta. Room was clean and outfitted with a working kitchenette for long stays, along with easy access to the Houston Galleria shopping and entertainment. No additional cost for parking and free Breakfast.

Staff was not nice

The only place I stay now when in Town. Marisol & Roy are my favorite hospitality hosts. Tom, the manager, runs a great place; so far, I have not been disappointed.

Exceptional

Very good

Location was great. Staff nice. The room wasn't clean. Found items from previous people who stayed there. We sneezed a lot. Something in the vents or possible mold. Saw a roach in the lobby.

Clean, comfortable and close to my doctor.

Location was great. Staff nice. The room wasn't clean. Found items from previous people who stayed there. We sneezed a lot. Something in the vents or possible mold. Saw a roach in the lobby.

Clean, comfortable and close to my doctor.

Wonderful location in the galleria area of Houston, I had to get to areas in downtown and Memorial Park so this is equidistant and safe and trendy area. It really feels like you are living in a one-bedroom apartment so feels like home after a long day. Great customer service too, everyone was so friendly. I just deducted a point since the furniture is noticeably a bit worn (especially in the lobby area) and some areas could use a fresh coat of paint for a four-star hotel. For what you pay for to be in this nice location of town though perhaps that is the trade off.

Not a bad location, free parking and plenty of it, breakfast included Staff had no enthusiasm and struggled to be welcoming.

The hotel is outdated. The bathroom door didn’t close. The wall had large areas with the paint missing. Very budget. Not at all what I was expecting from Royal Sonesta.

Breakfast and room was clean

Overall good place to stay. It looked like it was renovated little so looks clean. Location is somewhat convenient. The only small complaint I have is the staff you checked me in was not that friendly enough, in a tone way. Sounded like bad mood? But other thant that good.

Location Ants in my room

Location Ants in my room

Exceptional

I had a great stay

Great i love staying here!!!

Organized, clean, nice breakfast, nice service.

Thought we was booked at Royal Sonesta instead this hotel was where we made reservation-it was a very pleasant surprise -go to hotel now when traveling to Houston!!

El cuarto estaba muy limpio, elmpersonal se porto siempre amable y servicial, desayuno completo para mi gusto.

To leave hotel by 3am, no hot water.

Very clean rooms, easy access to washer and dryer. No coffee or tea at odd hours of the day. Overall really nice and close to restaurants and bars.

Great location, nice rooms, and free parking. It has been one of my go-to hotels in Houston for over a decade!

Very clean staff so nice I will always will stay at that hotel

Great location

This hotel does not appear to be well maintained at all there was a ceiling tile missing and the frame that was designed to hold it in place was bent. Pipes and insulation were exposed. The door to my room did not fully close and lock. It made the usual noise but it was cracked open and unlocked so it had to be pulled manually. The whole place had an odd and musty odor. Clearly they used some sort of automatic air scent system but it just made it worse. The desk clerk was not at all friendly or engaging. Gave me all the basic info in a detached, robotic manner. I believe he was listening to something via ear piece, though I could not see it. On day two I asked for a bottle opener. Again, he seemed to be listening to something as he did not utter a single word as he rummaged around looking for the opener. There was, however, a man working the night shift was very friendly and helpful. All in all it was one of the worst experiences I’ve had at a hotel ( I’m a seasoned traveler and not that hard to please).

Good location

The walls are kind of thin but the room was great!

This was a great hotel for what needed. I only had a one night stay. The room was nice a supplied well.

Great staff and location !

Delicious hot breakfast! Free parking! The only thing that we didn’t like, was the noise from the AC unit; it needs to be updated! Don’t forget your earplugs!!!

A very nice place with free parking and few steps from Galleria.

Good location to food and bars

Cleanliness My check in guy was very nice

Excellent hotel

Staff was very helpful, we had i problem with the room and they took care of us immediately.

Needs to be remodeled

Staff members were polite and professional. Our room was clean and comfortable. The amenities were very well maintained.

Definitely worn- pictures look nicer than actual property. Staff was so-so

It was kinda dirty and the first room they gave me the shower didn’t work and the door wouldn’t even fully close. The staff was nice and changed my room.

Excellent service, helped receiving my packages, and helped checking if I had left a pair of shoes in the room after checking out.

Clean room, helpful staff, and excellent breakfast.

We always enjoy going there when we come to town easy parking is a plus great people and clean rooms

Staff no friendly, the room was clean however many things need mantenimence.

This is ur third time staying here. We have to come to Houston for my child to go to the doctor. The staff has always been great EXCEPT the man that was working last night. He was rude to everyone. The UPS man even asked him something and he was rude to him. I’m in the city because my child is sick. He acted as if he was having a horrible day. He has no people skills. He wears a pink tie and pink belt. I’m not sure of his name. He needs to learn how to treat people

The only negative thing i can say is the vibe of the receptionist that greeted us seems to sound and feel like he just doesnt want to be there. But everything else is great. The location is perfect, the room is clean, the bed was very comfortable.

Wouldn’t go back. Nice helpful staff though.

Great front staff, one of my favorite hotels in Houston, great value for the location of the hotel. Walkable to plenty of restaurants and the galleria!

Very good options of breakfast, clean room and overall building. Very good location next to Galleria.

During my last stay the staff was great I needed a late check out in order to visit a sick relative who was just requested. Alexandrian I believe that is correct was most understanding and gracious in giving my leeway to make the visit. Thanks!!!

The rooms are all large and come with a kitchen. Some of the decor is tired and the air con noisy. Breakfast is good and the property has parking.

Everything was great. Thank you for your hospitality

Service was great but the place was not cleaned neither well-maintained.

Great location. Great value.

A+

Awesome stay, clean rooms and a great location!

Was nice

Skjp free breakfast. Not worth it. Very poor quality. I would rather pay for breakfast. Free parking is great. Clean hallway. Kitchen had all amenities. Some TLC needed in bathroom.

Great service, good location

It smelled a bit musty when i arrived but it was fairly humid so i cant complain. Everything else went smooth.

Great Room and location, Galleria and many other stores a few steps away…

They give you a parking pass to display on your dashboard so your car won't get towed. The staff was helpful. The walls were scratched in the room but that was probably from the furniture. My room had a bathtub in it instead of just a shower.

The hotel is well located and very comfortable

Cons: Room furniture is outdated and not very comfortable. Noticeable wear in different areas of the space and flooring. Was hard to relax or unwind in the living area. Room felt humid and smelled musty. Television didn't have apps only cable amd internet was spotty so hard to work of off. Overall: We would stay again for convenience, and affordability.

Excellent property near galleria

We stayed one night for a world cup game and location was perfect. Close drive to stadium. Breakfast was great, your essentials for one night. Room was clean, a little noisy at night since our room had the AC unit in the main room. Overall great!

Upon arriving at the hotel, the staff was okay; however, as I entered the room, I was greeted by strong odors of moisture and mold. I noticed water stains on the ceiling, which had been covered with plaster. When I checked the sofa bed, I found stains inside and dust accumulating on the windows. After staying for just a couple of hours, I had to check out immediately due to the room's condition and respiratory issues with my kids. I paid $160 for this unpleasant experience, which felt like a complete waste of money.

I've stayed at this cheap, outdated hotel because it's about the only property near the Galleria that doesn't charge for parking. I can also overlook the outdated, scratched furniture & walls, along with nicks, stains, and weird air freshener scents in the lobby, plus cigarette burn holes in the sheets, but I have to draw the line on what I saw this morning while getting ready to leave: a German cockroach comfortable enough to be crawling out of the bathroom sink while I was brushing my teeth! Nope, can not and will not stay at a "three-star" hotel that has roaches! I don't know who owns this property, but do they not realize professional exterminatos can fix this issue? It's appalling and disgusting!

Great location: 3 minute walk to the Norstrom Store of the Galleria, and walking distances to restaurants, bars and stores. The property is well maintained, plenty of parking. Hot breakfast and good quality coffee (so you don't have to go look for Starbucks). Staff are friendly and very attentive. Facility is well maintained. The laundry room (The Soap) is very clean, better than some of the homes. Plus the reasonable price, this is a great hotel to stay for a short shopping trip.

Great location for the hotel and very clean as well! I will go back on my next trip

Day staff were exceptional

Me gustó la ubicación y atención del personal. El cuarto muy completo.

Awesome stay close to everything downtown Houston

Mejorar desayuno

Location

The staff is super helpful Marisol and the Manager

Great stay and price

Clean, safe location, comfortable room. Pleasant staff. Good value compared to other places we’ve stayed. Hotel is not a newer one, but it is well kept, nonetheless.

Clean, quiet room. Friendly staff and I slept so well I missed breakfast!

Never good to greet your guests with furniture in the hallways from a room being remodeled.

The room was spacious with kitchen and dining area. Free hot breakfast was provided with plenty of food. The road of the covered parking lot was broken during my stay.

Great location, you can literally walk from the hotel to Nordstrom to go into the Houston Galleria Mall, however the room had many drawbacks. The restroom door would not fully close, the heater did not work so the A/C kept blowing cold air despite being in the 30s/40s outside so we spent a terribly cold night, and the whole building stinks like cheap air fresheners trying to mask a funky smell. Would not recommend, the location is the only good part unfortunately.

The hotel was newly renovated. Lova how clean and comfortable everything is! Even the breakfast was simple but a lot of choices for american breakfast and would definitely stay there again! Oh and also walkable to the Galleria which is very convenient!

Clean room, quiet, efficient good location

Super clean and staff is really nice!

Great location and nice simple breakfast.

Very good

Very convenient, clean rooms and the staff was great

Great breakfast. Very good location, very close to the Galleria. Helpful staff. Very good family hotel.

The desk person was dismissive with a monotone voice. He was willing to change the room to accommodate a disability. The room smelled of stale smoke and was musty. The room was very outdated, and the beds were NOT queen size but full size. I hope there were larger rooms in the hotel, however, our room was NOT. We canceled the days we could and checked into another hotel. Such a loss of money. The ad did not match the reality!

Great stay. Well kept and provided a peaceful night’s sleep

Very accommodating, great job. To all.

The hotel was good overall and served its purpose for the trip. The room was clean, the staff was polite, and the location was convenient. Check-in was smooth and the amenities were decent, although nothing really stood out as exceptional. There were a few small issues, like little chipped off pieces of the tub and slower service at times, but nothing that ruined the stay. Overall, it was a comfortable experience and I’d consider staying again if I needed a simple, reliable place to stay.

Clean room, recently refurbished, efficient front desk .. unexpectedly offered to store luggage after checkout, so we could explore the area on foot, but leave car in parking lot for an hour or so .. breakfast .. a good variety of offerings, plentiful, well cooked, and refreshed regularly.

Rooms are worn out, tired and dirty. Hallways smell of old food and marijuana. And the hotel manager was loud, verbally abusive and threatening to me for no reason.