Sleep Inn & Suites Bush Intercontinental - IAH East

Clean and good location

Their WiFi was poor, apart from that everything was okay

The building smell smooshy and the breakfast has nothing to eat and tiny cup for coffee, but the front desk staff are friendly. I would not come to stay there again.

Location The roach infested room, no elevator working for my 70yr old friend & the a/c not cooling.

Everything was good The only thing I didn't like was the poo and elevatorl was not working

Hotel was quiet. Clean. Give it an 8/10

Airport shuttle took an hour to pick us up. Once we reach, they tell us the elevators are not working. Our room was on the third floor and we had a lot of baggage. The toilet was clogged for our whole stay. We had to use the toilet in another room. The included breakfast was substandard. Overall, the stay was very underwhelming.

Buena opción calidad y precio

The continental breakfast was pathetic. Only toast or corn flakes. Poorest Sleep Inn experience we've had.

Good

location and room size. Elevator and wifi was not working throughout the stay. We find it really difficult to stay at 3 floor due to Elevator issue.

Carpet and rooms smell like mold carpet not clean elevator broke over two days staff stated unsure when it will get fixed place need a remodel deep clean not normal cleaning just to sell rooms awful and pathetic to keep selling to people traveling in a unclean conditions without investing in cleaning this hotel is old and dated needs improvement capitalism at it worst

Elevators were not working 90% of the time. This is an issue for a person who has difficulty with stairs. We were not provided bedding for our pull out couch and they said they didn't have any. Ended up giving us 2 sheets, a pillow case and a stained pillow. Breakfast was terrible. Only cereal and toast. No fruit. No yogurt.

Airport shuttle driver drop me off at the wrong terminal. Even though I told him I was going to American Airlines he drop me off at terminal C where United Airlines and I had to use the train to Terminal A, train broke down for couple of minutes before we continued. Got to terminal A and I had missed my original flight. It was not a pleasure experience. The shuttle drivers should not mess up people like that.

Perfect spot and we were able to leave car there for our trip! Shuttle picked us up after at airport too

The clerk was absent at checkout

There was some breakfast left over. The clerk was absent at checkout

1. Started when I tried to request linen for the pull out sofa. The phone in the room to call the front desk did not work. Went downstairs and the front desk agent initially said they didnt even have pull out sofas and then said he would need to ask his manager. Hours go by so I went back and was given a blanket, sheet and one pillow and was told they didnt have another pillow in the whole hotel they could offer. 2. Later we discovered a dead bug on the wall that was never cleaned and then we noticed a lot of live bugs/roaches everywhere. 3. The A/C in the hall wasnt working. 4. Finally we went to request our shuttle to the airport and was told they can only request shuttles within a certain time frame. That information was not given at check-in. I DO NOT RECOMMEND!!!!

We reserved 5 rooms as a group each with a sofa bed. None of the rooms had bedding for the sofa bed. One room had cockroaches. We were not able to use the shuttle in the morning because it had to be reserved the night before.

It’s easier to stay there, leave your vehicle and then be picked by the shuttle

Very pleasant stay and pleasing scent inside

Close to the airport with limited 24 hour shuttle. AC worked well. Carpet in the room was in poor condition. Breakfast was very limited-nothing that worked well for grab-n-go if you had an early flight. Shuttle to airport only accommodates 6 people every 30 minutes so be aware of this if you need a ride to the airport. Staff was friendly.

Customer service

location to airport with a free shuttle to the airport. Having a pool to cool off in. walking distance to a fast food restaurant. Nice to have some basic breakfast supplies as part of the stay. There were some times when the front desk was unattended and no bell or phone number to call them.

It was easy to check in With good room for my family Maybe the registration system was hanging

It was easy to check in With good room for my family Maybe the registration system was hanging

El lugar estaba sucio, tenia un olor raro

I dint know but I really like it it's clean the stuff are very nice

I dint know but I really like it it's clean the stuff are very nice

Cercanía del aeropuerto y shuttle gratis El lugar estaba sucio, tenia un olor raro

Air conditioner wasn't working

We ended up getting another hotel the same day. We walked in and my son with asthma could not handle the smell, stuffiness . They used very strong odor masking agents that triggered respiratory issues on my son.

We ended up getting another hotel the same day. We walked in and my son with asthma could not handle the smell, stuffiness . They used very strong odor masking agents that triggered respiratory issues on my son.

Exceptional

Roaches!!!!! Don’t stay here!!

Not many options, no eggs, bacon or sausage.. Waffles did not cook well, they looked fine but raw in the middle. Remote did not work, had to change TV channels manually. Asked for batteries and a variety of brands were handed to me( appeared to be used cuz none worked) Shower had used soap in shower from previous guest, shower possibly not cleaned. Room with strong musky odor. No wash towels, full size towels were very limited , only 2.

Not many options, no eggs, bacon or sausage.. Waffles did not cook well, they looked fine but raw in the middle. Remote did not work, had to change TV channels manually. Asked for batteries and a variety of brands were handed to me( appeared to be used cuz none worked) Shower had used soap in shower from previous guest, shower possibly not cleaned. Room with strong musky odor. No wash towels, full size towels were very limited , only 2.

I did not like that it was next to the dog center they woke you up earlier that expected.

We, a family group of 9, had an overnight layover in Houston. I specifically selected this hotel because side it offered a free shuttle service to the airport. I spoke with them months in advance to be sure that the shuttle could accommodate us all, and to confirm the way we would need to schedule this. I also called hour before our arrival to confirm again. When we checked in, the front desk person confirmed that we would all be on the 7am shuttle to the airport for our flight. I woke to a letter under my door at 6am stating that the shuttle could only take 6 people and that the others would need to wait for the 7:30 shuttle. Six family members got on a shuttle with 4 empty seats that remained empty the entire ride. It was the same shuttle we took the night before from the airport that accommodated all of us, plus 2 more. Three of us ended up in a Lyft. Not the end of the world. Just frustrating to get conflicting information. The rooms were clean, but the carpet was in bad shape. I appreciated the updated bathroom. The breakfast was less than most other airports of this category.

Good over night stay.

Good

I never leave reviews but this one is necessary. The hotel has bed bug. ALOT OF BED BUGS. I was not able to complete my stay. Upon leaving I left a note for the manager that i would not be staying due to the beg bugs and would like a full refund. The manager refused to call me back and denied my refund.

Our room was infested with roaches and other bugs. The condition of the room was absolutely disgusting and unacceptable. In the middle of the night, my daughter woke up because a bug had landed on her hand, which frightened her so much that she was afraid to go back to sleep. It made for a very uncomfortable and stressful stay. Thankfully, we only had to stay one night. I would not recommend this hotel and would not stay here again.

Alex at front desk is most helpful

The man at checkin did not speak English well. Front desk should speak English!

Our first room smelled of mildew and had cockroaches in the bathroom and tub and then on the carpet when we walk in. The second room they put us in smelled of mildew. First time ever we had a bad experience with a hotel good thing we only had it one night.

Broken ac no hot water in shower. Other guests complaining about service stay elsewhere

Upon arrival at 12:15 to the inn, the desk person spent a long time on the phone before beginning our check-in. We were able to reserve spots on the 6:00 shuttle for a 7:30 departure and had the right amount of time to get to the gate. It's very close to the airport. The pillows were not good, crunchy loft. I slept poorly. The bed was fine. The halls smell like pot but the room didn't. Again, we got what we paid for, but were grateful for the convenience of the hotel and the shuttle.

Super old, nothing was working, all of the mattresses was stained , dirty bathroom, black gunk coming out sink faucet… list just go on!

The hotel had roaches, the hotel smelled really bad. The air wasn’t working in the room. Breakfast was horrible

Mi puerta se bloqueó y se tardaron 45 minutos para abrirla y perdi una hora de trabajo

Their exercise room needs much improvement! The three machines are all out dated and two of the three did not work, just didn’t power on, the treadmill and exercise bike. It was apparent that the rust on them had overtaken them. A very nicely kept 2 star hotel.

This place was ridiculous. When I arrived I went to room 219, the room television didn’t work. They moved my room to room 321 that toilet was clogged. I ordered pizza for my kids and they put me in a different room due to the toilet being clogged. They put us in room 217 I put the pizza on dresser and went to the restroom it was a roach on pizza box and on the wall. I was over it. The room did not have a phone to call down to the front desk. When I called off my cell phone and explained to her my situation , this lady had an attitude the manager was no where to be found. I asked her for corporate number and she gave me the wrong number. I took my kids to a different hotel 2am in the morning I felt very uncomfortable.

Room . Only one pillow on the bed, 2 occupant will check-in Bathroom,,. no complimentary shampoo/ conditioner Coffee Machine - 24/7 available ok but no creamer powder or liquid creamer available Juice Dispenser it’s says Apple Juice and Straeberry Juice … not in service

Pretty good for the price

The Hair Dryer was broken, Shampoo very little.and very low quality. Room has a strong mildew smell. Breakfast was okay very limited choices only yougurt drinks, grape jelly. would be easy to add mor echoice and too to costly.

Everything was good because there was no staff around beside I didn't need nothing

It was priced right. I slept well. The shuttle to the airport was prompt. I would have liked to have used the pool, but my arrival coincided with cleaning chemicals. Boo.

Did the job for a night stay before we flew out the next day, but the a/c went out in the middle of the night and water leaked all over the floor. Other than that, not complaints.

AirPort shuttle good

Excelente

Breakfast started early which was great because I had a very early flight. There was 1 random roach and random strands of hair around the room but other than that the room was very tidy. I would stay there again if I had another long layover.

Alex at the front desk is excellent as always. H makes my stay so much better. all the staff help me get the little things that I want. this is Home away from home

Rooms fairly clean. Worn.

Clean room like it . Shuttle transportation was very good and well coordinated. Price just right so close to the airport.

I like that we can leave the car there during our trips

No vending machines. Ran out of breakfast after 40 minutes, only had waffles and cereal left. The dogs next to the dog park definitely wake you up every time.

Hotel is showing her age a little, needs updating

Overall, the stay was OK. The room wasn’t that great I had to kill a roach. There was a smell to the room. The gym wasn’t a gym. It was one inoperable treadmill, and a cycle machine in a room the size of a closet. But the staff was very professional and nice. It was affordable. And close to restaurants.

The overall price was a little bit high for what you get, but at the end of the day, all I needed was a place to sleep for one night during a long layover that also had free breakfast and a complimentary airport shuttle. This place checked those boxes and was on the cheaper side comparatively to other properties nearby. However, the water never got warm in the shower, the walls are super thin so I could hear everything next door, the breakfast was very processed foods (typical but just not my preference), and the carpet in my room was very stained. Again, I'm still glad I stayed there because my layover was a smooth experience with the airport shuttle and staying so close to the airport. I would give my stay a 3/5.

The room smells like mildew. The whole first floor smells like marijuana, it was terrible. I needed the computer in the business room but their printer didn’t work. The microwave in the unit didn’t work. The attendant told me that he would call me and wake me up for the morning shuttle to the airport and when I missed it, he told me that oh sorry I had other stuff to do, sorry I didn’t call you. And then the next shuttle would be available only in two hours so I had to take an Uber. Also in the bathrooms on the walls, there were a bunch of long black hair. It was disgusting.

Very friendly people

Amenities were fairly basic: only shampoo, conditioner, and a bar of soap were provided, with no liquid hand soap available. I also found it unusual that the coffee-making setup was located in the bathroom, which made it less appealing to use. Additionally, the shelf bottom had damaged wood, which felt poorly maintained. The complimentary breakfast was good, though the selection was limited. One inconvenience was the airport shuttle service. It dropped me off at Terminal C and then instructed me to take a separate airport shuttle to reach Terminal D, which added an extra step to the process.

The pictures in the website are much nicer than the actual thing. The hallways reeked of pot. You could smell it from the elevator all the way to the rooms. The breakfast was old cheap donuts, stale cereal, the waffle maker didn’t cook the batter al latte way through so they were gooey in the middle. The front desk staff was off hiding and the front desk looked empty most of the time. My keys stopped working the day after we checked in. The room wasn’t bad but everything else could use some work.

Breakfast only cereal, one waffle maker and everything running low.

The room price is a bargain with breakfast and shuttle included. With that said, the airport shuttle is ok. Prepare to wait a little bit longer than other hotels. Again, with that price, the breakfast is good you can make your own fresh warm waffle with the waffle maker. Also, there are boiled eggs, cereals, bread/bagels with cream cheese or butter. Milk, coffee, and tea. The room is clean and spacious. TIPS: ***ask for a room facing the front of the hotel and on the 2nd floor. It seems dated rooms are on the 1st floor and facing the back of the building which is directly opposite to the dog daycare ctr. Overall, I will say it is a value buy and the location is convenient for a quick overnight stay near the airport.

We didnt need the internet.

Muy bonito lugar

Nice place to stay. Room always clean and staff is very friendly.

Counter service was very quick for check-in process. It took several tries to reach anyone on phone from the airport to arrange the shuttle service. Room was very clean but it was not stock with any toiletries which I had to request from the front desk but then was given more than enough for the night.

There will small bugs flying around the room. Staff only provided us with 2 towels and we had 3 people in our room. Also didn’t provide wash clothes daily. The hot tub was colder than the pool and filthy. No way to make it warmer. The breakfast was not great. No yogurt, fresh fruit and not many choices. The room itself was very spacious. The rooms weren’t cleaned other than replacing towels and emptying trash.

Check in wasn’t too friendly

I arrived early with the expectation to wait for my check-in. So, when I arrived the staff was eager to help and inform it would be $10.00/hr if I wanted early check. I told the staff I was in no rush and that I could wait. I patiently waited in the impeccably clean lobby area for about 2 hours. The staff called me up for check-in and I received my key and proceed to my room only to find my room had not been turned over. The room was dirty, sheets had not been changed, dirty towels in the bathroom, so needless to say I could have waited my entire time in the lobby because the was super clean. The decor and the bathroom was outdated and the lighting was poor and also the TV selections were not good. The positive in this stay was the continental breakfast was good and the staff were nice. Oh, I almost forgot, my room was located on the 1st floor right behind a dog kennel, I am glad I had my ear plugs.

Older mediocre hotel. Waited an hour and a half for the shuttle to pick us up.

Airport Shuttle is non existent in real time. Never saw any in more than an hour we waited at the airport or in half an hour we waited at the hotel.

Shuttle to airport was great. AC WAS a little noisy

Wasn't much of a breakfast! Shuttle was a joke.

Rooms were unlcean and bedding stained. Asked for extra vedding for the pullout couch and they were moldy and ripped and there was a suspisous redish coloured stain among many others on the mattress.

Hotel Staff on duty not answering phone calls! Really Bad!

Clean

Alex at the front desk is excellent and takes care of all my needs

.

Roaches in the room, was relocated to another. Tv remote didn't work and tv was very outdated. Bed was uncomfortable and barking dogs outside all night (not the hotels problem). Shuttle drivers were rude and unprofessional. Should have spent a little more for a way better stay. Overall, would not stay again.

Great for what we needed, a place to sleep before we got on the plane. Staff was very helpful.

Internet was slow

No vending machines in the building as advertised.

Had unexpected overnight layover, and they were a relief for a few hours. Clean, comfortable, convenient, the space smelled good, and had friendly staff.

Airport shuttle was on time Not a big breakfast selection

Was an easy check in, our flight landed early so we had to pay $40 for an early check in, which was fine. It’s very rare someone is available to help you, the front desk often doesn’t have staff there and they don’t answer the phone if you call from your room with questions. There is a dog boarding facility along the backside of the building and the room windows are single pane.. so unless you like dogs barking early and late (which I don’t mind, because I love dogs) then you should request the front side of the building. For the price the hotel is what you would expect. Beds were comfy and it’s close to the airport. Also comes with airport shuttle included. Internet was fast and worked fine. All in all it was ok.

Great place close to airport. Have stayed multiple times. Room was a little musty.

Room was clean. Breakfast was fine. Staff was clueless about a lot of things, not very helpful at all for people not from the area.

The shuttle was difficult to locate at the airport and the driver was rude. There were hairs in the bathtub and the bed was poorly made

The website should indicate that the airport shuttle is the "24 Hour Shuttle" and the hotels served by the shuttle are displayed on the window of the shuttle/van.

Good price, Room was clean, staff was friendly, the only issue was the ac kept making a loud noise everytime it cut off and the dogs barking from the place next door at 7am waking us up.

The power outlets didn’t work leaving my devices dead the next morning for my flight. I tried several and the one that worked cut out through the night.

Everything was great except the shared shuttle. We ended up waiting 60 minutes due to crowds to all the linked hotels

Breakfast closes at 9:30 by 9:15 they had already had everything put away!

Friendly staff

yes

Perfect

We walked into the dining room area to get hot water for tea & there were roaches everywhere. All over the counters, the waffle machine, the coffee maker. Wouldn’t eat here. The rooms seemed clean & smelled nice.

The staff is very courteous and they have a decent breakfast

Staff is excellent, Alex goes out of his way too provide help and assistance

Very good hotel

Room and stay were perfect for the short vacation trip!

Everything was great

Clean room. Close to airport.

Everything was excellent

Staff great! Clean room! Great sleep! Good shuttle!

Clean room was a plus and location the second one.