Sheraton Houston Brookhollow Hotel

Breakfast was ordinary cereals didnt have any bowls next to them. Surprise even though I paid for an extra 2 breakfast since we were 4, it wasn't updated & asked me that I pay an extra for 2 unbelievable never that happened to me I knew I paid for 4 bkfst but they insisted me to show which unfortunately did not say specifically that just said breakfast included but not number just to make sure that it doesn't create any problem.

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The hotel was perfectly located for the places I needed to go and everything was fine with the amenities, the cleanliness of the room and the service staff. I was under the impression that my breakfast was included, but it wasn’t so that’s my only negative comment. Breakfast was mentioned when I checked in as if it was included, but they didn’t specifically say that.

Great location for yearly event we go to in the loop. Rooms are clean staff friendly. Parking garage safe.

One of our two go-to’s while in Houston. Excellent Customer Service always!

When you get in can smell mold and moisture, no mini fridge, the bathtub has a crack and rust at the drain, the water pressure is awful, and you can't take a good shower. Totally not recommended

No tengo queja alguna. El lugar, la limpieza y organización impecable

Spacey rooms A little out of the way

Very good

Only stayed one night but it made our anniversary trip perfect!

The bed was comfy Is was confusing to find the front door.

The bed was comfy Is was confusing to find the front door.

The staff at this Sheraton were very friendly and helpful. The pool was well maintained. Unfortunately the hot hub wasn't open and the bike in the workout room wasn't ridable. Hopefully they'll fix both because we are hoping to come back.

Las instalaciones como recámaras y amenidades están muy viejas, el hotel necesita una remodelación lo antes posible

Electricity was turned off at 8:30am this morning! Had plans to sleep in and could not do that because we needed to get ready for the day! We should get a refund!!

Pleasant

This place is OK. Not bad for a single guy visiting family. It’s comfortable for a one or two night stay. But I would never bring my family here.

I initially was pleased with the good deal we got on the rooms. But, definitely paid for what we got. The rooms were very old, no refrigerator in my room, 2-star quality towels and bathroom. It was not horrible by any means, but definitely not what I think of for a Sheraton. I did not even have a "do not disturb" sign in my room to use. Staff were nice and common areas of the hotel were nice enough.

We have stayed here several times for a weekend staycation & each visit has been great! David at the front desk is beyond helpful!

Pleasant

Very good

Staff was very kind and helpful but that was it with this hotel. I was charged an extra $100 that I was not expecting which made me more upset seeing how old and cheap the room was. Walls and ceiling had large cracks, bathroom was tiny and toilet had issues flushing. I was very disappointed with my experience considering how much I paid

The room was very clean, the beds were comfortable. All of the staff was helpful and friendly. Overall, we had a wonderful stay .

Exceptional

Everything was great 😊

Exceptional

Very good

Exceptional

Clean well kept property with great staff. Covered parking available, great location.

The receptionist was very helpful and was able to get me a microwave set up in my room and the breakfast was good as well.

Great hotel! Excellent breakfast!

Fantastic stay and breakfast! Everything was great!

Great place

Fantastic stay and breakfast! Everything was great!

Very clean, updated room and staff very friendly.

Due to renovations of the building our stay was not that great. We didn’t get the room that we had reserved a refrigerator and microwave was missing from the room and they had to bring bring them up. We got a queen room with two queen beds instead of a king club room . The breakfast menu was not great like it was advertised. In fact it was subpar. Pork was the only option for breakfast meat and the eggs was all scrambled the whole time except for some cold boiled eggs on the fruit section.

The hotel has a huge mold

There was construction going on at the hotel that interrupted sleep before 7am a couple of mornings

Exceptional

Easy check-in, nice quiet stay.

It was hair stuck in the shower back splash

Breakfast was super packed. Paid extra to be at club level just find out that it just gives you access to some Lounge on the 7th floor that isn’t kept up with. Asked about the complementary drink for two adults each day of stay included with Club level and staff had no idea. For the price I should’ve just gone with a different one.

Good

Was in and out of meetings this trip room was pleasant

We enjoy All ,personal ,service and Brakefst . Please continue doing this service No complain

Please continue doing this service No complain

All good

Good Hotel

Great place. Good location. Free parking. Nice clean rooms. Business ready.

Staff were really friendly. Room size was decent and the beds/pillows were comfortable. Breakfast was decent considering it wasn't part of the package but front desk manager added it our reservation as a bonus/extra which was really nice of him. Location was awful! It's not in close proximity to anything and you'll always need to order an Uber/Lyft to move around. The hotel needs major renovation as it's very outdated.

Very nice staff and clean place

This is one of my favorite hotels, staff is always super helpful and friendly, the comfiest beds ever, I stay here frequently!

We stayed for a night and enjoyed every bit of it! The hotel itself was so clean and the staff was very helpful! 10/10 recommend!

The property and the rooms were spotless. And the staff was amazing. I loved the fact that they had a bar and a restaurant. The only thing I wish they had was a refrigerator and a microwave in the room. Because there is a lot of great food in Houston, Texas, but I had no way to bring any leftovers back to my hotel! Will still return there for sure.

Nice hotel, friendly staff, but the water for the shower wasn't hot enough and the breakfast staff was understaffed.

Old building. My room had horrible B.O. because I reserved through 3rd party little could be done on the hotels side. Restaurant needs upgrade.

This is an older hotel, probably really nice back in the days. The pictures online are not what the property really looks like when you arrive. Not all the amenities were available. Hot tub was out of order, carpet stained, no refrigerator in room, basically needs updated. Sadly, pool area was a big disappointment. Not a fan of the breakfast buffet, was not worth $20 per person. Staff is wonderful, parking is great, seems like a nice area.

For the moment we arrived we had a friendly staff members helping us out. Best of most we make new friends the atmosphere at the bar watching late soccer matches were amazing. Skylar best bartender and always ready to make your stay more enjoyable. We definitely made a new friend in town. Thank you

Will never stay at this hotel again find blood all on the bed mattress disgusted

The bathroom was too small

The hotel staff were very friendly and accommodating to my needs. Room was clean with a nice view of the downtown highrises. The breakfast provided was good as well.

I was okay

Our new home base in Houston. They were able to arrange adjoining rooms with one being accessible. Staff was great. Northern for manager of the year!

Room was super hot , AC did not work correctly

Great stay. Perfect location. Very quiet and good price.

Great Location

The renovated rooms are good.

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Location very convenient! & I like the parking area for my car.

The room was very clean and in good conditions

Great location with convenient parking that was included. Staff was great. Location felt safe for me and my family. My dog was also well received. Go club suite if you can, very nice amenities included with it. Room is a little outdated, but that didn’t bother us. Would definitely book again.

The rooms are very nice, and there is everything you need within a mile. We liked the property so well that we rebooked for the next day.

Always clean and staff is helpful. Stayed here several times

Staff was very pleasant and helpful. Room was great. Only downfall was the hot tub was cold. Other than that we really enjoyed our trip.

This property needs some love. The rooms haven’t been updated in years, I didn’t feel like the room was very clean (we found a roach in the room, the TV didn’t work and looked to be about 20 years old. This property isn’t Sheraton quality to me.

Really wanted to hot tub and was closed for maintenance

Air conditioning didn’t work well! It would get very hot in the middle of the night

Clean place to stay with very accommodating friendly staff. A few machines of the exercise Equipment did not work.

Great stay

Air conditioning smelled moldy. Room humid when we arrived.

Everything was great except that they dont have mini-fridges in the rooms.

yes

The ice machine was broken, the hot tub was out of service and when we checked in there was work being done with a jackhammer inside the hotel, making it difficult to speak to the front desk for checkin. All of these things individually are not a big deal but experiencing them all in the same visit made the stay not as pleasant as expected from a Sheraton Hotel.

The room was pretty clean with no major issues, but the room and hallways were very worn, old, and outdated looking. The AC had a weird smell so the room smelled kinda musty. Dingy, dirty looking carpet, stains and chips in the paint on the walls with ugly, poorly applied wood panel wallpaper. The mattress in my room was old and worn with a deep dip on one side that was uncomfortable. No fridge or microwave in the room, which was inconvenient. There was one microwave for all guests on the second floor in the laundry room. This wasn’t explained to me when I checked in. The staff didn’t give any details about amenities when I checked in except the hours of the restaurant. I asked if breakfast was complementary and she never answered me. I do like the fact that there’s security in the parking lot at night. This is not a luxury experience at all. Just good if you’re looking for something affordable with a convenient location.

Everything was amazing great stay!! Would definitely come back!!

A bit tired out and requires refurbishing

Not enough outlets in room, no fridge to keep drinks cool in club level room.

Only bad thing was ice machine being broken on our floor, no in room fridge, and lack of vending.

Good stay

Nice convenient place to stay, but it could use interior updates to refresh.

the tv wasn't able to clearly deliver most channels. I left early because of this

The room was clean, but outdated, and some things were broken (the magnifying mirror attached to the wall wouldn’t stay in place and one of the room phones didn’t work). The woman who checked me in was rude to the man she checked in ahead of me, and made a nasty face after he walked away, but I don’t think she realized that I saw her. (I don’t know what her name is, but she had some sort of red marking above her right eyebrow.) The breakfast was delicious and the staff working the restaurant were friendly and helpful, and the staff who checked us out were much friendlier than the first lady.

It’s dirty and smelly with stained carpets I got my keys saw the room and went back down to the desk and gave my keys back

loved the place and staff

The room was clean and comfortable. Some of the furniture appeared a bit shabby but other than that everything was good.

Decent

The room was clean and spacious, the shower was nice and strong, but the furnishings were a little shabby.

Wonderful weekend

Room was musty and the air felt humid.

Nice

Carpets seemed dingy. Bathroom shower was noticeably worn. Room was a bit dusty. And tv/phone cords were laid out messy. Had club access. Which was great. Got to heat up leftovers and grab snacks. Room was big. Good view. Large bathroom and shower. Water was hot with good pressure. Bed was comfortable. Parking easy and free. Nice lobby. Front desk group was really nice. Eat at the restaurant at least once, you get charged and if you don’t use it, it’s wasted-they told me at the checkout.

Our stay was great. Staff was friendly room was clean. Hotel is old and needs a lot of updating rooms. Need to be updated bathrooms need to be updated.

Room was clean I just didn’t like there was no fridge. Breakfast was excellent hotel was lovely and friendly staff. I didn’t like I had to pay an extra $100 to secure the room when I paid in full on the site. Been a week and still waiting on deposit back.

Great place to stay and extraordinary personnel at the front desk and restaurant bar. We had a great experience!

Room was clean

Very nice

This is an older hotel, the name says “ Sheraton” , but is operated by Marriott. It shows its age, the bathroom is dated and a little bit rusty. However, the bed and the room are spotless. Service is very good and a really good value if you want a strategic location. No frills. The restaurant is very good and the bar has a great vibe.

Everything was great…

The room was very clean and check in was seamless. I was staying only for one night just to sleep after an event so I didn't use any of the amenities although there were dining and lounge options.

Friendly staff, clean room

Rooms are dated. Chairs stained. The front desk David and the manager Northon were very helpful and accommodating. The breakfast was decent. Waiter was nice and microwaved our breakfast it was cold.

I didn’t stay long, only one night . I know I made my reservation for four nights and only stayed 1 night . I was initially informed by Expedia they agreed to refund me for the kart two nights , however the refund wasn’t granted at all , I wish I knew I before booking a stay at another hotel .

Great Customer Service

Stains on bed skirt and chair. Room smelled like sweaty socks. Parts of parking lot were blocked off in unappealing and inconvenient way

Bed was the worse ever.. sinking in the middle

Okl

Room was neglected, not clean, smelled dirty.

The room was dated, furnished was stained, hallway had a funky smell

I love to stay there customer service is outstanding

Great service