Romana Hotel

Roaches, no clean towels, rude staff, will not be booking here again.

This is one of the worst experiences I have ever had in a hotel. Unfortunately it was to late for us to go to a different hotel for the night. But the minute you open the door there where roaches everywhere all over the room and in the bathroom. Carpet and room was dirty same as sheets with stains. Very noisy. The lamps did not have shades and furniture was really beat up. We tried to save money but never again. Do not recommend for even one night you will not sleep comfortable.

Room was dirty and the front desk took my deposit and blamed me for dirty sheets and towels that were already in the room upon my arrival. Roaches in the bed and on the walls. Roaches crawling out of the refrigerator.

The hotel is infested with roaches. The concierge gave me a room & the key didnt work for it but it worked for the room next door to it. When we were able to go in the room it didnt seem like it had been cleaned & it also had a hole in the wall. We were sent to the sister hotel & it was slightly better but same situation.

I stayed at Romana Hotel in Houston from October 10–13, 2026, and had a terrible experience. During my stay, I got 12 red, raised, itchy bites, including swelling and oozing around my knee. On my last morning, I found two bed bugs directly on my bed. I captured the insects and have photos and videos as evidence. I contacted Expedia to request a refund, but the hotel refused to authorize it. I also filed a complaint with Houston 311. This experience was extremely uncomfortable and concerning. I would not recommend staying at this property due to the pest problems and how my complaint was handled. There's a roach infestation there and the hallways and lobby had roaches too. Crazy they don't handle this. This is unsanitary can cause people to be sick and injured from bites.

Terrible

This was the worst a true flea bag flop house. Dead roaches everywhere. Dirty towels on the floor of my room when i entered carpet was filthy. i checked in at nine and was gone by eleven. circumstances demanded i at least get a quick shower in.please avoid at all costs. i have the pictures to show all of the filth of this establishment

The fact that this location even has 3 stars is appalling. Bugs crawling on the wall, the ceiling was literally falling and leaking water, the bedroom doors were ALL broken at the locks so you could see through when the door is closed, mold in the bathroom, stained sheets and then they have the nerve to say they will charge you for stains! TERRIBLE! This place is absolutely disgusting. My reservation was for 4 nights, we stayed 1 night just to sleep and left to shower somewhere else because we had just drove 20 hours and were too tired to deal with anything. I didn’t even shower to go to bed after traveling for so long, I didn’t trust the sheets AT ALL! We walked in, slept, and walked out. I asked for a refund, they said no. This place needs to be reported for safety hazards and terrible conditions and false advertising!!

The property is run down and nothing like the booking site. Absolutely horrible conditions and wouldn't be considered habitable.

Nothing at all was to my liking.

Es el peor hotel que buede haber así que no lo recomiendo

I was booked for two days but not able to sleep a night got bug bite. Left immediately in next morning despite of two night booking.

Great stay !

Worst hotel ever

From the time of check in and after the receptionist was very rude worse attitude. Worse customer service. Not sure how he’s staffed there he was too busy watching tv…Another customers there he was yelling at while I was in the middle of going over the check in. When i mentioned I was having issue w/ door not opening he laughed & said umm did you push the door like no duh. It was hard getting in. Tv was on & was told andd … lobby super icky humid. Elevator missing buttons as well super hot. Room on 6th floor broken chair middle of the area. Roaches in the room & restroom. Tub was horrible it filled up and took all night to go down. Towels had stains. Fixtures also some outlets didn’t work and missing. The air conditioner worked off/on throughout the night. Area has homeless and prostitution going on just a hot mess. Definitely unsafe and wouldn’t ever recommend to anyone!

Dead roach on the floor of the hotel room. Bugs crawling up the door. This place should be condemn

La habitación todo con mal aspecto. El aire acondicionado no funcionaba. El staff con mala vestimenta. El local en general con cucarachas

super run down and dirty

Terrible location. Cannot believe this is advertised in Expedia

Good

The lobby courtesy clerk was aggressive to me. He used profanity towards me. Ask that I have to pay a $40 deposit, which I did not know through hotels.com app, and he didn't let me stay as a guest as being a customer that I paid the amount of $33 dollars to stay at the hotel. I lose $33 dollars and no stay at the hotel room. I would never want to stay in that motel anyways by staff members treating customers very aggressive using profanity towards them. The lobby was so hot and dirty anyways do not recommend that motel never to any customers.

Disappointing

This place isn’t it. I recorded everything I walked in. I paid 31.21 plus an additional 40 deposit when I arrived. It had holes in the ceiling and wall. The bed had a stain on it. They didn’t have any baseboards. The toilet had urine on it. The furniture was broken and very outdated like my grandmother house. I didn’t even have a remote to the tv. It was hot in my room even though the ac was on 60!! Also ROACHES!! I killed 5 when I walked in! I had spray then at night right when I went to sit on the bed 4 crawling under the pillows!! This place needs serious renovations or torn down!!

Exceptional

Bugs in the room

Un asco de ambiente totalmente inapropiado para familia Sucio por fuera y horrible por dentro las fotos con las q se anuncia en Expedia son falsas si alguna vez fue asi hoy en dia no lo es ,Es un lugar Horrible. It’s a disgusting place. The atmosphere is awful and completely unsuitable for families. It’s dirty on the outside and horrible on the inside; the photos on Expedia are fake—if it ever looked like that, it certainly doesn't anymore. It’s a horrible place.

Nothing Nothing

Not much The gentlemen working the front desk yelled at me and told me he was too busy to rekey my door card. Worst experience ever

The air didn’t work in the lobby elevator or hallways . Bathroom wasn’t clean towels were stained . A fire started while there .

Convenient Roaches to much. Bad for babies and adults easily crawl in ear

I honestly didn’t there was roaches and stains everywhere and I had got my car keys stolen It was nasty they don’t care for the people that are staying there

Nothing Everything

bad

Disappointing

I had freaking bad experience with that hotel, and didn’t even give me a refund. I wasn’t there for five minute and it was disaster. It was dirty. I didn’t even feel safe and there. I don’t recommend this for anyone if they wanna go in this please do not go in this hotel.

Super dirty looks ugly

Disappointing

Exceptional

Terrible Place staff is very rude

Terrible Place staff is very rude

Terrible place very disappointing

I didn’t like it at all One of the staff was rude the black man with the hair he pick with every one and he said he own the place that’s his place he kick me and my kids out saying I was a fellon and I was smoking weed and I was not smoking weed at all I mind my business I fell like they was wrong for kicking me out me and my kids when they have pimps there when u pull up mans outside and gurl selling they body it’s a lot people are fellons the owner never once wanted to talk to me because he don’t want to be there they all leave at the hotel half of the staff

I felt like I was n hell Nothing never again I use booking dot com

Exceptional

I felt like I was n hell Nothing never again I use booking dot com

I didn't like anything about it! The staff was rude it smelt like weed inside & outside, the place was nasty had roaches everywhere & used syringes ? on the ground

The roaches.

Really dirty and feel unsafe.

Want a refund. Room had stains on sheets and roaches.

In plain sight the inside of the lobby looks tidy not clean but not filthy. The furniture is outdated. Roaches are everywhere. The elevator is very hot and roaches are everywhere. The rooms: out dated furniture. The tubs are stained filthy. The television didn’t work. Roaches was all over the bed, inside the television, microwave, and refrigerator. The entire property smells of roaches dog urine and trash. The people that’s willing to stay there is of very low class and hostile. I checked in at 3pm and checked out shortly afterwards. Please take head to the 1 star reviews. Everyone of them stated the truth. There’s nothing nice about this property at all. You will not get a refund! I asked management if the entire property was infested with roaches and he stated “yes because people cook in their rooms during their stays.” THIS PLACE IS A HEALTH HAZARD

They don’t have phones in the rooms

smell of drugs (marijuana) seemed very unsafe. we didnt even stay. we left. paid for two nights but left as soon as we could.

Very good

Wow, don’t get how this place is not closed by the city of Houston, it’s completely rampaged and disgusting with roaches in bathrooms…

False advertisement

太糟糕了

Odors reeks of homeless people and roaches some of the doors don't have knobs.. carpets and sheets are blood stained and decades past its due date...man it's just bad and I have pics

Así mucha calor, el aire acondicionado no funcionaba, la puerta estaba rota, total mente no iría otra vez a ese lugar

Don’t ever stay at this hotel, sheets and pillows are dirty and shower and bathroom super nasty, the whole place smells like weed, I couldn’t stay at this place

Property was full of trash everywhere including the halls. Not enough lighting in the parking area. Roaches in the halls and all over the rooms including the bed. Room smelled like cigarettes and the bed spread had cigarette burns. My bf went to go tell the front desk and all he said was he was going to notate it down. We left didn't even stay not even 20 min while we looked for another hotel. Hotels.com was not helpful either. Rude and hung up on me.

I didn’t use that motel room request refund to expidia but didn’t got any refund . Motel was so dirty,smell so bad & stuff has full of attitude

The rooms can be more cleaner but ig maintenance not doing their job

Ac half assed work

Está horribleeee!!!! 😢 muy descuidado , con cucarachas , huele a humedad, las alfombras súper sucias , la verdad no lo recomiendo para nada!!!!!

Moon

Do not come to this place ever.

So so durty, shower curtains full of mold, bed sheets was used, towel with yellow spots, mattress so so old, bed has bed bugs, window so dirty, in the room no outlets.floor filthy, AC rusty, moldy, dirty. My room was on 6th floor, I walked into room and couldnt belive the condition. I felt unsefe and dirty. I was ready walk out from that hotel, but it was 3 am, and I have just 4 hrs before my appointmemt. I felt so discusting after i left hotel. OHSA should check it out and closed this place for dood. Its not healthy invirament

It's definitely worth the price. It's what's expected for the price.

Average at best...... No viewable cable channels to choose from.

Very dirty property people were smoking right in front of the walk in door

No lie the worst hotel I’ve ever stayed in my life !!

Room was dirty & nasty . Furniture is raggedy .

It was dirty beds weren’t clean room was musty hallways were dirty there was no way I could stay there .

It was great for the price.

In my stay I was only give one towel the whole time . The hotel had roaches and was not clean .

When I arrived it was raining the hotel worker blocked the driveway so I couldn’t park out of the rain. He stopped in the middle of the parking space to tell me he was not moving up. He checked us in, it’s my husband’s birthday we live in Willis Tx an hour away. I paid with my Affirm card the attendant asked me for more money. I protested letting him know I paid in full he stated he needs $40 or he can just cancel it. Well I gave him $40 and got my key and went to eat. When we returned went up to our room the key didn’t work. When we were returning to the room we noticed the condition of the hotel. It was terrible, I was embarrassed at our surroundings. It smelled terrible , it was dirty and there were people hanging around. The front lobby is not what the picture looked like. The room was dirty the beds were horrible. I took pictured this place should be condemned. It is not fit to be called a hotel. We checked in at 3:00 pm and we checked out at 6:00 pm. The bed was so nasty the carpet was dirty and nasty. Our microwave did not work our frig didn’t work. We went back home oh my God. I’m so glad my husband had a wonderful meal and great drinks at dinner. Because our trip was a disaster. Don’t come to this place at all.

Do not book here , there’s a 40$ deposit that takes three days to get back on card. Kids were sitting in the lobby all night and day , everything was broken including the tv in our room , it was clear someone punched it. There was a broken table in the corner , smelt like mold . Lamps were ripped off , no trashcan inside the room. If there’s another hotel even for 5-10$ I highly advise you book that one

The property outside is very trashy and there’s no security. My van been broken into it outside when I asked the front desk if they have a security camera to see who break into my van they said there doesn’t have a camera outside. Is that safe to stay there is that Security is not clean. It’s very very terrible place

terrible

This Place was nothing like the pictures that are on Hotels.com. it is more like a stay for months at a time. The location is not save. The room we checked in to was nasty. The person that checked us in was rude and yelled at me because I had a hard time hearing him. So because of all of this we did not stay and I lost my money for the stay. And the health department needs to go and do an inspection.

Not a real hotel.

horrible staff horrible attitude.

The experience was terrible, no water for showering, smell really bad, the bed only have a pillow, no chair for the desk. Geto place...Never again.

Clean friendly staff and good vibes

Clean room and good air conditioning friendly staff

The picture shown in this app is NOWHERE near what it actually looked like. It was run down. I had a serious roach problem. The carpet in my room was dirty and torn up. There were holes in my walls. The refrigerator was pulled out from where it should have been. Even one of the other hotel visitors told me "this place is so ghetto". Please do not pick this place, especially if you're staying with family. Parking lot did not feel safe either.

Roaches and stained sheets

Es un asco es peor que un na cantina es un lagar de ventas de droga

The worst hotel EVER! It honestly should be a MOTEL and or not partnered with Expedia. There was MOLD everywhere! Prostitution outside! Lobby stinks, so you already know the rooms were WORST!

ABSOLUTELY DISGUSTING!!!! Losten. I WOULDNT EVEN SUGGEST THIS PLACE TO A CRACKHEAD. A cracjhead can do better! It was disgusting!!! It stink…crackheads prostitutes! Shower didnt wrk. Toilet stopped up. THE ONLY WAY YOU GO HERE IF YOU HAVE NO OTHER OPTION!!!! Might itcg coning frin here. And this is cining from a person who NWVER WRTES REVIEWS!

I will say, the staff that I did interact with was nice and polite. None of the above is likely their fault. But the owners of this place need to be held accountable.

Roaches, there are roaches here. And no hot water. If your desperate to stay somewhere, sure but i would absolutely find anywhere else!

Is horrible

The tv was left on and the remote didn't even work when we checked in. The bathroom had only 1 towel. The a/c was not cold it said 54 but felt more like 75 degrees.

Bugs all over and didn’t refund me

The staff weren't rude at all, and the hotel room was sort of clean. The floor could've used a carpet cleaner, and maybe some surfaces could've been wiped down. However you get what you pay for. The bed was uncomfortable as well.

If I could give it no stars I would. The only thing good I could say about the hotel is got to stay is over. The staff wasn't bad I feel sorry for them for having to be in those conditions as well. Pulling up to the hotel I thought it was abandoned, there were no lights in the parking lot, and it looked haunted. The room looked like it could have been in American horror stories, beyond creepy, stains everywhere, maybe two and a half channels worked on the TV, honestly I was scared to sleep on the mattress. Although the sheets were clean, I still sup with my clothes on including my jacket. They had the nerve to charge a $40 deposit for incidentals and or damages. I don't know how they will be able to tell if they were damages because it already looked damaged to begin with. They considered as late checking out so they kept our deposit, but hey I guess they have to get their money somehow.

This room looks nothing like the photos online. It’s roach infested! I did not stay. Once I got there I walked right out and dis not get my refund! The dude at check and was very rude and over charged my card after I’d booked 3rd party! The entire building smiled like pee! I’m furious and I was having a major surgery the next day. I travel 9 hours to Houston only to be met with a room like this. I understand it’s priced low but omg it was so discussing in that building! I cried so hard because of the disappointment.

They say no smoking but literally you walk in and you can smell cigarette It’s not in good conditions doors are scratched up And I saw roaches , dirty carpets Definitely not coming back

Couldn’t even get inside this dump.

This hotel is worse than you can imagine. It is only good for demolition. I rather sleep in my car than this nightmare.

Worst experience ever !

Saw them crawling on the wall upon entering the room. When I complained I was given another room on a different floor, that also had bugs. Absolutely unacceptable. Did not stay. Do not recommend that you would either. You get what you pay for I guess. Zero stars should be an option.

They need to be shut down

worst hotel ever

Front desk night manager very professional last stay was ok but this exceptional

Yes the room felted so neglected so out dated of the pictures. Really poor hygiene that they have. It was really bad. Staff just didn’t care.

The front desk clerk refused to check us in, was using foul language to us, threatened to call the police on us when we asked questions trying to understand what was happening. When i went back in to get his name and the company's contact information, he refused to give either to me and said he was watching the football game. He was the rudest and angriest person I have dealt with in the hospitality field.

The room. My first asigned room had a nasty smell , then the lights won't come one. It was changed but the services was poor.

The dirtiest hotel I’ve ever been in there was roaches old dirty furniture just the worst filthy cringy experience ever just a dirty ass mess

Dirty rooms, cockroaches everywhere, dirty and burn rugs.

There were roaches in the room and the lobby was really hot , the rooms ac was barely blowing cold air

Yes

Horrible experience will never go back

The most horrible expert of my life I was traumatized the front desk MAN grown ass Man was acting like a little child that u take candy from he on no ay should be working in any kind of PR jobs fire him immediately if you want people to stay at your hotel he was mean to every customer with a concern

The property looks nothing like it does on hotel.com…. The elevator was not working and my room was on the 6th floor. There was mold on the ceiling in the bathroom. The air conditioner was leaking water on the inside of the room and the carpet all around it was wet… The room had a horrible smell that hit you when first walk in. The patio door would not close all the way so had to listen to traffic passing through the night

Dirty

I had to check out due to many reasons related to safety as I was in my room two guys opening the room and got in.

No ace yo hot horrible