Residence Inn By Marriott Houston Westchase

No sheets on the beds, none in the room Kitchen no plates or silverware Son had five cockroaches on his face at night while sleeping woke up screaming.. Breakfast was bare and asked for more food out no response

It was just a horrible stay, the microwave wasn’t working, the toaster had mole in it, and the refrigerator was making horrible noises all night. There was never anybody at the front desk. It smelt like strong paint. This was a horrible stay. The staff did not care the pull-out sofa was in horrible condition with stains in the bed. The dishwasher looked like it hadn’t been cleaning in years with mole and brown stuff all over. Breakfast was disgusting.

Room is nit much clean, bathroom shower is not working, kitchen is empty, phone is not working, I had to change the room about 11:00 pm to take shower, I’m not happy with that I want compensate with the nightmare.

Exceptional

I’m pregnant and had to walk up the stairs because the elevator was broken. Got to my room the key wasn’t working had to walk all the way back downstairs. My room was clean but it had a musty smell . My bathtub was peeling & dirty. Also was told my deposit would take 75 days to come back on my card.

El cuarto no tenía control del tele Y no me limpiaron la habitación En general no me gustó habría q esperar la remodelación

Sem serviço de quarto!

The room is clean The staffs and the compound is dirty

Honestly didn't like anything, The room wasn't clean, the water in the shower wouldn't get hot, the couch was old and worn out and leaned when you sat on it . There was no breakfast. There was also construction going on was woke up with loud Spanish music playing by the workers working on one of the rooms , definitely was what was expected for what this room cost.Upon checking out I asked for the manger to give a call because they were not there. No call as of yet .

Honestly didn't like anything, The room wasn't clean, the water in the shower wouldn't get hot, the couch was old and worn out and leaned when you sat on it . There was no breakfast. There was also construction going on was woke up with loud Spanish music playing by the workers working on one of the rooms , definitely was what was expected for what this room cost.Upon checking out I asked for the manger to give a call because they were not there. No call as of yet .

Passable

The room is clean The staffs and the compound is dirty

Nothing at all to like, bath abizmal had to put towel in the bath. Staff unhelpful in assisting requests. Had to leave premises to find another hotel.

Hotel was under construction so all rooms were not completed. My room the shower was not clean bugs on the floor. Overall not a great experience

This is the worst

Very good

Cleaning Back of place says you at own risk ,breaking in cars

Cleaning Back of place says you at own risk ,breaking in cars

Good

We have a family of 5. This place fits us perfectly. There are a few construction going on in the first floor but that's understandable.

I also let the property know as well.

remodeling,

Very good

The ac’s kept turning off or going up in temperature on their own. There was someone else’s hair in the bathroom floor. The staff was very nice. Breakfast was very good. The pool was closed

The staff members were very friendly and helpful. They are currently renovating but the construction areas weren't too messy. The pool was clean. The continental breakfast was good, and displayed nicely. I would stay again!

Comfortable and quiet There was so much remodeling going on the parking lot, hall and stairs were crowded and messy. It would have been nice to have been told about the maintenance. There were lots of homeless people in the area.

Comfortable and quiet There was so much remodeling going on the parking lot, hall and stairs were crowded and messy. It would have been nice to have been told about the maintenance. There were lots of homeless people in the area.

I had stayed at this hotel multiple times always had a good experience. This time, I had to move rooms three times because of bugs

Breakfast

Le di 3 estrellas por respeto al personal que fué muy atento y sevicial y la limpieza muy buena , pero las puertas de la habitación y del baño , dañadas, no cerraban , había que levantar y tirar para poder cerrar , la puerta de entrar al edificio más la de entrar a los parqueos igual, dañadas, no tienen personal de mantenimiento? La piscina sucia en pleno verano, la limpieza solo es el día que entras después no va nadie ni a sacar la basura, ni cambiar las toallas, nada, lo que necesitas tienes que llamar a recepción y pedirlo, hasta el papel higiénico , no fue una experiencia muy buena

Friendly staff, very. Lean environment. Close to where we needed to be. Plenty of eating establishments near by. I have nothing negative to say about this place.

Friendly staff, very. Lean environment. Close to where we needed to be. Plenty of eating establishments near by. I have nothing negative to say about this place.

Staff was good I know I was a bother even with rolled they helped with a smile but it was still a pleasant experience and great location. For the price of you're traveling alone i and plan to dine out it's great. It's an old building with great qualities which is the part I loved the most. I felt like I was attaching in a 50s hostile or boarding room. The character of the inside in the hallways I'll never forget

Very good and clean

The lawn was completely overgrown and neglected, which was a bad sign right off the bat. Inside, the room was disgusting: it lacked a clean smell, the window A/C unit looked severely run-down, and there was visible mold on the bathroom wall.

We enjoyed our stay, nice and friendly staff

Poor staff is been set up for failure. They are awesome, apologized and offered solutions but it seemed that the other rooms were bad as well. I'm so disturbed by our whole stay I'm taking the time to write to corporate

Good place but Ant everwhere in the room.

Gates and entrance door to the building where we are at are not securely functioning. It is hard to communicate with housekeeping staff, cannot speak nor understand English.

Traveled for the World Cup, was denied check in due to plumbing issues, still trying to get refund, ridiculous. Do not stay.

This place is low budget. It seems they are used to getting scammed or something. Payment restrictions in full affect. I suggest pay before you arrive. Pool and hot tub not working. Breakfast was frozen then thrown into the microwave. Hallway smelled of urine, and comity. There were water stains on the floors. The room was old the couch broke down. The tub was so stained I couldn’t tell if it was clean or not , so I put down a towel as a bath mat. This is a low budget place and they are not accommodating. I give them 0 out of 10

We were initially placed in a room that had a strong fish-like odor. When we requested a room change, the staff moved us to another room, but it also had no hot water. The cleanliness of the room was concerning—the couch had no protective cover, the mattress appeared dirty, and multiple members of our party became itchy after sitting or sleeping on the furniture and bedding. The bathroom door hinge was loose, and the door had to be lifted in order to close properly. The pool was also closed during our stay. Overall, the property appeared poorly maintained, and the lack of cleanliness and basic amenities made for a disappointing experience.

The staff was nice and helpful. Water was cold so couldn't shower.

Do not stay here room service sucks you don’t get cleaning everyday you have to ask . We had cold water all our stay my kids had to shower in cold water . Pool was closed very horrible 0 stars do not recommend.

The door to our buildibg did not close securely.

The guy was very rude and am know to come there a lot he told us it was no more towels instead of getting some more I think he was African I won’t be back at all and then breakfast horrible I don’t know what happened to this facility Needs to be fixed

The guy was very rude and am know to come there a lot he told us it was no more towels instead of getting some more I think he was African I won’t be back at all and then breakfast horrible I don’t know what happened to this facility Needs to be fixed

Room was of ok quality. The mattress was good and the bed was clean. But our tub needed resurfacing and it leaked loudly all night. Even with the door closed. Holes in the curtains and limited staff that left fetching towels and sheets up to you. I wouldn’t call the place horrible, but I’ve seen Marriott do better. The staff was helpful with what they had, but…I get it. 3/5

Clean room. Good breakfast. Friendly staffs. Faucet Water drops all day long in the bathtub. It needs to be fixed. Over all is good. Thanks

Nothing It was very rundown, outdated, the doors to the building don't lock when you're supposed to need a room key for access, the pool area was disgusting. The entire hotel was gross tbh

Nothing It was very rundown, outdated, the doors to the building don't lock when you're supposed to need a room key for access, the pool area was disgusting. The entire hotel was gross tbh

The breakfast ran out too fast. But the parking was convenient and the staff was friendly

Glad I brought sandals, carpets were sticky.

First day a cockroach charged at me wings out and everything. 5 minutes later we found an already dead cockroach. The next night we’re in bed falling asleep and a cockroach crawls on my boyfriend’s face, he kills this one too. We pack our stuff immediately and while we’re leaving we see a fourth cockroach running from the kitchen to under the couch. Plus two giant spiders in the corners of the room. Now I have a lump on my back that looks like a bite but I’m not sure from what. We left halfway through our stay. We were disgusted by this place. The man who checked us in was great, the man I turned my key into couldn’t care less. Never asked why we were leaving just asked for my key and said I could leave. No refund or anything for the missed days.

It was a very nice place. Great room and it was very clean. The manager was very professional and help very well with an issue that happened there.

Room was decent but I barely saw housekeeping , I had garbage in my room for the entire stay only saw housekeeping 1 time , the pool was extremely dirty , false advertisement, I was not able to use the pool , staff were decent , but I didn’t get any accommodation at all , there are people living in the hotel

Never stayed there because they sold my room in spite of having a confirmation number andinforming them directly of my late arrival

Perfect ! Everything I needed was only 20 minutes away

Bed was to firm, room didn't get cold, breakfast tasted expired, cereal was stale and no help from front desk at any point of stay

Loved the staff. It's in a perfect location with good security and a big grocery next door. But this hotel needs paint and repairs. It's really run down. Sadly. Although the faucets will take filters, the connections under the kitchen sink fails on the back pressure, flooding out the kitchen. Filters are important to me so I won't stay in this hotel again until that is fixed. I'm allergic to chlorine and fluoride.

Room was nice and staff was good

Great

I did not stay and I'm still waiting on a response from my refund

The room was very clean and quiet

The staff was so kind and helpful .. the room was very clean and comfortable.

The room had a c*ck ring in the nightstand.

Clean room great staff always

Front desk staff was great. Room had NO hot water at all. Room also has no way to contact the front desk. Great breakfast.

Very friendly staff. Thank you!

Staff was great and the room was too always a great stay

Housekeeping is very good on up keep

It was really chill

The room was clean, towels, no handicap though, we made it work. We ordered a coffee pot, someone may have taken, stolen it,. The front office brought one right away. There was a bug in room, only one that we saw. It looked like the room had been painted and redone. I would definitely recommend it to others. The continental breakfast was good.

Great

as I approached my room 235 the door looked as if it had been broken in near where the locks are and from the inside you could actually see the the locks, with this being said I would use furniture to block the door as I didnt feel safe. Next we have the refrigerator, the steel was tarnished and peeling however the inside was made of clear plastic shelving thank God. Speaking of fridge this is what really behooved me I missed house keeping because I was in the shower and I had the sign outside my door so I called front desked and asked if they could just change my linen on the bed no cleaning. This was all ok according to front desk. I stepped out for shopping and when I arrived back housekeeping had left fresh linen and fresh towels on the sofa so now I work for Marriott. I then proceeded to put my unfinished lunch in the fridge when I notice my unfinished bottle of Morgan David wine, and grilled shrimp from the night before were gone however my mixed fruit, 2 bottles of water and 1 can of Redbull were still there. There were several other issues with this room as well as the property I took pictures unfortunately cant post here. Please check reviews before booking here.

2. housekeeping threw away my prescription medication, even though it was in its original packaging and placed inside a large plastic bag. As a result, I felt physically unwell during my stay. 3. I placed my quilt on the sofa, but housekeeping assumed I no longer needed it and removed it, leaving me with only a thin bedsheet at night. I was very cold and could not sleep properly. 4. my medicine were placed by housekeeping in the lower compartment of the bedside table where slippers are stored, which made them dirty and unusable. 5. both the bathroom door and the room door are very old and difficult to open and close, adding further inconvenience to the stay. 6. Renovation in the neighboring room started early in the morning, with constant hammering noises and a strong paint smell. I was unable to rest, and after waking up I felt dizzy and unsteady on my feet, likely due to the fumes. Despite the seriousness of this situation, the front desk showed no apologetic attitude at all. Even more concerning, the hotel manager did not come to inspect the site personally and only sent other staff to take a look, which reflects very poor management and lack of concern for guest safety.

Fantastic place to stay. Pleasant staff.

Unfortunately, my stay was very disappointing. The jacuzzi was advertised but the water was cold and unusable. The kitchen was essentially nonfunctional, as there were no pots or pans provided at all. The bathtub faucet was constantly running and appeared to have a plumbing issue. I stayed for two nights, and on the second night the air conditioning completely stopped working, which made the room very uncomfortable. The hallways had an overwhelming and unpleasant air freshener smell. To make matters worse, there was no ice machine available on the property. Overall, this hotel fell well below basic expectations, and I would not stay here again.

Very nice staff, convenient location

Staff was friendly

Asked for blankets but none available. The roach in the bathtub was a nice touch. Still charged for a 2 bedroom and only offered points. Still waiting for the manager to call, but did get an email basically written by ChatGPT Stay away

Yes a variety of breakfast items

Was roaches everywhere hated that couldn’t really sleep thinking about them

Great very nice Hotel

Love the stay

The managers are very attentive, caring, and welcoming!!! Whenever I did have any questions or concerns, they took care of it immediately

Great service every time I’m there.

I did not use any of the cooking opportunities during our stay

Nice and clean room, spacious room and reasonable breakfast option. Good value for the price.

Best spot

Upon check in at around 8pm I was told there is no water in the building and would be "fixed" in about 15 min. Room was smelly. Shower dirty. Thin walls you can hear your neighbors. Hospitality non existent. The check in personnel kept pointing things on the hotel completing ignoring my request to just point out where I should go. Check out personnel very impersonal. The location was concenient. That being said the girl who worked at the desk on sunday noon time was very friendly. I hope she finds a more professional environment to work.

Excellent hotel

It will a great place to stay in with my kid

I purchased a room this past Saturday night for this hotel via hotels.com. When I showed up at the property the manager, Mr. Hicks said he cancelled my room. I asked why he did not tell me and he brushed that question off, as if hotels.com should have contacted me. I asked why he cancelled my room and he did not give a clear answer. When hotels.com called the property the next day to arrange my refunt the manager, Mr. Hicks and/or your staff lied to hotels.com when they asked why Mr. Hicks chose to cancel the room. The staff member told hotels.com agent that I was a "no show", which is clearly a lie, since I showed up before 7pm that evening, as anyone would normally expect a hotel guest to show up, a very reasonable time. Is this a policy at Marriot? Do you cancel rooms for people at a certain point in the evening? If so, why do you not advertise this? I am posting this review on google next. Horrible and I hope you fix this situation.

My door was jammed and was hard to open & close.

Yes

The cleanliness was subpar and had it not been too late to leave, I would have cancelled the entire reservation altogether. One of the towels had pubic hair in it, the bath tub had dirt and stains on it, and there was no iron in the room. When I tried to call the front desk, there was no phone either. After several dials, I finally got through and was told by front desk, “I’ll see what I can do”. While she did ultimately get an iron, I had to go pick it up after having showered. Front desk was courteous, and not at fault, but ultimately not a good reflection

No complaints. Reasonably priced, spacious well equipped studio rooms, good location and great service. The front manager Delano was very accommodating and kind. Thank you!

Need some repairs but clean and quiet in a area with a lot of other businesses such as Kroger and other restaurants

The staff was amazing. The room and area was sketchy.

Only butter is available. Eggs dont taste fresh. Oatmeal dont taste fresh either. I had to go to near by Mc Donald's get my breakfast for the 3 days I stayed there. Front desk people are friendly, but cannot help much.

Quiet ,roomy, Good parking, fenced inner courtyard and pool. Friendly if not overly ambitious staff. Need better facilities maintenance and upkeep. Things are being allowed to slide and deteriorate. Consistent routines in service and food service items. But I had a great stay.

Very clean room. Will be staying again!

The stay was pleasant. Just the fact that everything was gated in was a little strange

The hotel is a dump!

I would definitely stay here again and again

I love the fact it was close to my job.

Hotel in very poor conditions. AC noisy, not functioning correctly. broken laundry machines. broken windows. drug smell in common areas

The staff are very accommodating and very helpful above and beyond

Took forever to check in. Wasn’t able to have room for full time.

Very friendly and accommodating staff, great breakfast and the room is clean and comfortable! Stayed another week

Chinatown

Happy to stay, it was a pleasant stay

The Service, Breakfast and Staff are Good but the Property of the Hotel with Old Carpets and Kinda Sticky on the Floor with the Bad Air Conditioner that makes me & My Family Coughing.

love!

Stay was good I recommend hotel for families traveling. Nice rooms, pool area, breakfast.

The room was clean ans big, it was comfortable and well stocked. The staff was very nice and supper attentive.

Toilet was dirty

Great

Please don’t waste your money on this place. No phone in the room dogs barking in the rooms. People peeing outside of of the building buildings. Really bad. Place room was trash.