Residence Inn by Marriott Houston Northwest/Willowbrook.

The couch was horrible and the bed wasn’t comfortable at all. It’s a shame as the staff were exceptional.

This place is good. The staff are great

Management turnovers may be causing maintenance delays. King studio second best option--wouldv'e loved the beautiful two-bedroom units, but it was in excess of our need and budgets. Our garabge disposal was worn out, Biggest problem is how do you use complete kitchen with a tiny selection of oversize pots and pans? No egg frying pan was available at the property. Beds were just too plush for sensitive backs. They changed mine out within an hour of mentioning it, but it was the same. For that reason alone, I couldn't stay there again. TV channel selection a bit limited and a top to bottom of the screen thin purple line spoke to aging remodel. Bathroom floor had cracked and missing grouting and toilet tilted just enough to the left to make it a bit of a struggle to smoothly stand up. A/C ducted with central unit noisely located next to bed.

Exceptional

Excellent stay, staff was very nice....

The staff was awesome and attentive…Nice stay … Would definitely book again..

Nothing! Property needs upgraded and cleaning staff was not welcoming. Everything! The staff was not welcoming. Seems like a working crew lives there with a lot of employees. Did not feel safe about leaving belongings at the hotel.

Nothing! Property needs upgraded and cleaning staff was not welcoming. Everything! The staff was not welcoming. Seems like a working crew lives there with a lot of employees. Did not feel safe about leaving belongings at the hotel.

Good and spacious

Room air conditioning was obviously old and needing replacement or repair. It chilled room but sounded like a distant train everytime it started up. Very complete major appliances in the kitchen, but without a vaiety of pots and pans, what good is a pretty kitchen? Garbage disposal spit garbage up because the rubber seal was gone. Maintenanance never got it right--old disposals need replacment. The refrigerators are too small for the design of the kitchen, as though managment had replaced them with units quite a bit smaller than the original 2000 design and they lack space. Breakfast food was good enough if lacking variety. But dining area was too warm for comfort--probably because of various air conditioning failures. Staff was feeling dizzy a times. Laundary machines worked ok, but use the new gray one if you want a longer wash cycle. Indoor pool area was boiling hot and unusable. Exercise room had excellent air conditioning and was decently equiped, but nothing elaborate. Rooms have super thin-walled juice/wine glasses that self-destruct in the dishwasher cycle. One broke in my hand as I was putting it in. Glass wall thickness was less than half of the thickness of a dime, totally unsuitable.

Very good

It was in good location but the room wasn't very clean had a odd smell most of the plugs didn't work elevator wasn't working properly had to keep coming to the front desk to get things needed for room Elevator wasn't working plugs wasn't working room had odd smell

It was in good location but the room wasn't very clean had a odd smell most of the plugs didn't work elevator wasn't working properly had to keep coming to the front desk to get things needed for room Elevator wasn't working plugs wasn't working room had odd smell

I enjoyed the room with the kitchenette. Staff was very friendly and welcoming. The room and floor were damp and there was a leak by the bathroom sink, making the floor wet there.. Other than that it was very neat and tidy. A couple stains on some chairs and tables. If I was being very picky, the television was off center of the couch and not able to be viewed unless we're sitting in the corner where there were no other seats. Pool area was nice. Breakfasts were very nice with a lot of variety each day of the three.

I didn't like how the breakfast changed. I think it should have more variety. It was a lot of pork. Maybe should provide beef bacon. I noticed hair in the restroom I had to clean that.

I didn't like how the breakfast changed. I think it should have more variety. It was a lot of pork. Maybe should provide beef bacon. I noticed hair in the restroom I had to clean that.

Exceptional

breakfast not as good as other Residence Inns

Already at our arrival everything was perfect. At the counter was this fabulous lady (Kim) who was really friendly and helpful. The room was enormous, very clean and super equipped. All the staff was super friendly and nice to us and we hope we can sometime come back in the future. We’ll recommend this hotel for sure. Nothing..!!! Everything was more as perfect..!!!

Already at our arrival everything was perfect. At the counter was this fabulous lady (Kim) who was really friendly and helpful. The room was enormous, very clean and super equipped. All the staff was super friendly and nice to us and we hope we can sometime come back in the future. We’ll recommend this hotel for sure. Nothing..!!! Everything was more as perfect..!!!

Loved my stay, wish the breakfast hours were a little longer. Other than that i loved it

Wasn’t what I expected no onsite help

Although everything was super clean, there is definitely a lack of a maintenance person. Like the minor things that need adjustment over time.

My rooms where clean and the swimming pools was also clean.

Very good

Exceptional

Exceptional

Breakfast was good

Exceptional

i lovedd the staff, everyone is so respectful and they don’t make you feel out of place at all. breakfast is amazing. as well as the indoor pool. i would absolutely book here again if i ever go to houston.

Clean excellent customer service Nothing

Nothing

Very good

Very good

Great My bed wasn’t comfortable

I had reserved a room with a king sized bed. Instead I got a queen sized bed. They said they had run out of king sized rooms. They said the change in room types was actually an upgrade since the queen bed had a separate room. That’s not an upgrade for me. I was traveling with my sister so we are more comfortable in a king bed than in a queen. This hotel is very “worn down”. Tired old furniture, chipped and rusty. It smelled musty. There were nats in the room. The fire alarm went off and when asked at the front desk they told us a child had pulled it. I guess you get what you pay for and I used my credit card points - I WANT MY POINTS BACK!

Rooms are great

Staff was awesome. It was refreshing to experience “old time service” once again in Houston. Everybody behind the counter was exceptional. Great job!!!

Service was great the cleaness of the place was great

Close to shopping mall, tucked away & quiet, restful stay with family.

Amazing staff, great room. I could not recommend any more thank you for the great stay.

if you want to sleep well, don't get room 100. the traffic on that side of the room is noisy. every time we got back to our room, it smelled musty. bring an air freshener or maybe hotel can provide one.

Nothing stood out

The layout of the room, great breakfast, early check-in, staff

Good place at a good price. Room was great. Staff was helpful. Always on a personal device, but always a hello and goodbye.

How are you charging $14.00 a day for parking when the room is $180.00 a day... really. I'll never stay there ever again!

The room was spotless and the staff were amazing!

Staff was very nice and accommodating. Rooms just ok but clean

Clean room and the staff was very nice and helpful. They accommodated our check-in process because we check-in extremely late. I didn’t like was the fireplace not room didn’t work other than that. The amenities and were pretty nice. The breakfast was great!

The best stay I have ever had. The check in was so easy, the whole staff was so friendly and helpful. The rooms were nice and big and clean. The indoor pool and basketball court was a plus. If you’re in the Houston area or near by areas this is the place for you to stay. 1000/100 recommend.

The room was clean and it smell very nice! Everyone was super friendly!

Awesome

Heater didn't work in room. Had to change rooms.

A rather run-down accommodation with cockroaches and beetles in the room. The air conditioning was extremely loud, making sleep impossible – and not only for that reason. I cut my stay short and booked a different hotel.

Good

was a good size and suitable for kids.

Clean room

Good breakfast, nice variety of food Kind and hospitable staff, morning and afternoon shift

The staff was lovely, but after four nights, was woken up at 11:30 p.m., and then 6:00 a.m. by a dog barking in one of the other rooms next to mine. asked if I could get comped a night, I was only given points. frustrating.

Amazing staff and super clean. They were super kind and they made sure I had a pleasant stay!

Everything was great

Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.

Clean , family friendly

It was a simple comfortable stay.

Was denied service. Since I got upset about your front desk clerk charging my credit card 4 times. The credit card company actually called while I was in front of the clerk to ask what was going on. I have stayed at this pkace several times and never had this kind of problem. Was charged one last time and clerk stated everything went through but I was not allowed to stay. Then turned ariund and refunded my card. Why even charge my card in the first place if you are not going to let me stay after I got upset for all of her charges to my card.

5

This property was very outdated, the rooms are muggy and The room smelled like there was mildew and the shower was very dated. The ceiling showed there had been water damage and it was painted over.

Great stay

My niece and I stayed here when we went to say goodbye to my brother. We felt safe. We enjoyed the breakfast

Great stay we'll be bk.

Overall good experience, great staff, Anita in the kitchen 10/10, but as a suggestion try to fix tv and other details in the gym

The staff was truly kind. The room was very exquisite. I loved the walk-in shower. The mirror was very beautiful, even my grandson loved the mirror. I was very impressed. I have stayed in a few hotels and I would have to say that this one is the best so far. Thank you for making us feel comfortable, even my service dog.

The hotel was clean and the bed was very comfortable. I slept very well during my stay. Staff were friendly and very helpful. Overall, I was satisfied with my and stay and will stay there again when I next visit.

Great hotel staff

Front Desk and House Keeping were the sweetest

manager and crew were very pleasant

Food and services

Lovely place to stay

It was a last minute

Convenient location; close to our destination. Staff was very friendly & breakfast was great.

Very friendly staff

Dashay made the check in so pleasant we were in town to visit family in hospital, her initial interaction began our stay pleasant.

This was the worst property I stayed in

wonderful property

Only thing that was wrong was the couches had an odor....overall was great experience

The rooms smells really really bad. We went to Bath and Body Works and bought concentrate room spray and a couple of candles which made a big difference.

Was only there for a few hours.

Overall experience was great, the staff was very friendly and inviting. The only cons were that the bathroom shower drain was slow so water collected at your feet during a shower and I did not understand the parking fee. Usually parking fees are for areas that are tightly compacted and this place was located in a place that I would not expect to pay a fee. It is next to a closed down restaurant and maybe they used the fee for security, I am not sure. Otherwise the hotel itself was great.

Absolutely perfect and the young lady that was working the counter when I got there at 8 o’clock was outstanding and very helpful and very polite. The rooms are just set up perfectly wished I could’ve stayed there the whole week but they had some kind of convention in town and I had to stay somewhere else, but at least I got one day there

The staff is amazing there ! My family had a great stay

This hotel had ROACHES!!! many small roaches! I was so disgusted. The hotel did not even offer me a discount for the room. Horrible place!

Terrible maintenance, unsecure outer doors, old rooms, bad maintenance/repairs.

N/A

Love it

Great location

Tracie was very knowledgeable of the different properties and rates. Very helpful and sweet. I’ll definitely be coming back

Great place

I actually really liked the room, facilities, staff, and everything the room had. The room was huge and very nice. The staff was very welcoming and kind. The only issue I had, which is minor is the air I found did not cool efficiently for the setting it was on. Very minor though. It is the middle of summer. All in all, loved staying there.

Lezlie was the best part of the stay. Very informative, professional and sweet from the beginning to the end. Bed could’ve been a little more comfortable other than that everything else was great.

ok

I didn't like the fact the property did not have a generator. Nor did the property had a hurricane plan to move forward. They provided no tips or tools to survive.

Very clean

Perfect stay for my work trip. Breakfast was a nice touch. Wonderful mattress. Great space for walking my dog. Wonderful kitchen had all that was needed to make a quick lunch and snacks on dishes.

The place is nice. Staff is great. But the neighborhood is not the best. Not much they can do about that.

It was amazing. Front desk staff were very friendly, kind, and knowledgeable about fun places to visit and eat. Definitely coming back.

Everyone was extremely friendly and helpful. I could only hope that the next time I book here I am met with the same staff because it’ll be like coming home to family.

Very clean, quiet, and cozy.

I didn’t like the smell of the property. It had a mildew smell.

Hotel was worn down, not clean, and staff was not sharp.

Appreciated the security cameras in the parking lot. The breakfast was well stocked, clean presentation and offered a balanced meal. Building is a bit older, so not such a clean feel. Overall a nice stay and will likely book here again in the future.

Property is very well maintained. Suites are roomy. However you think you're getting a good value then they charge a parking per night fee and that's ridiculous.

Suites were great layout and very clean. Property was close location to get to highway and also Willowbrook Mall and several eateries are nearby. Only issue was pool was being serviced so not open. Otherwise good location, friendly staff and hot breakfast options in AM.

Nice place.

I always read reviews and I take them with a grain of salt. But when there is a pattern of negative reviews, I take notice. I hope anyone reading this that is considering this hotel finds another. We were a party of 3 and booked a suite for 3 nights. The room smelled awful! Like mildew or something rank. They didn’t have any other rooms available. So we bought Febreze and used almost the whole can to be able to sleep at night (that first night was rough!) and also sprayed before we left for an outing so that we wouldn’t walk into the funk. If that wasn’t bad enough, we were also responsible for getting our own towels AND setting our trash outside the door of our room. We also walked by other rooms with their trash bags outside their door. Lastly, the guest upstairs were noisy all hours of the night. It sounded like they were bowling. We called at least twice about the noise and were told they would investigate but nothing was ever done. I asked for a discount due to the horrible smell and inconvenience of trying to mask the smell ourselves along with the other issues, but not only did I not get a discount, I was charged much more than I expected…and yes, I knew about the $12 daily charge for parking. And cleanliness is a 3 out of 5. I will never stay here again.

Not what i remember of a residence hotel or any Marriott hotel stays I’ve ever had. For day one all 3 tvs were defective and being as though they were sold out no room changes in a my suite size. WiFi doesn’t work at all!! For a person being in town on business this is terrible. Day 2 maintenance man in and out of the room all day while we were trying to work, WiFi still poor the whole stay. Front desk woman has an attitude for some odd reason as if she paid for this, charged for parking which is ridiculous since there is barely parking spots and what found disturbing was sign that states they are not responsible if my car is broken into or stolen. When asked for a discount on my stay i was told since i booked through Expedia no updates could be made. That’s funny because at check out i was told i could be so which one is it? Kids running through the halls all hours. Behind the beds are trash cleaning crews i guess didn't want to clean. Room couldn’t even be properly serviced by room service because she didnt speak English or could understand us. Never again i will be contacting Expedia about this. Never again could get better at a motel 6. Mind you you get charged a $150 incidental fee after already spending about $500. Never again!!!! Please beware folks!!

Staff were very kind and considerate. Room was clean; just a little stuffy. Would def stay at this location again without hesitation.

The Front Desk Staff was Amazing and Friendly! Would Definitely Stay Again

This property was immaculately cleaned! We got the 2br suite with the fireplace and what a quiet safe and comfortable space to vacation! Kitchen was stocked! The housekeepers were amazing! Front desk SHE ROCKS SOOOO MUCH SHE WAS HELPFUL CARING AND COMPASSIONATE! Will book again and again and again! The Residence always gets it right!

This Residence Inn is not like others we stayed at usually with the 2 bedroom the kitchen is a full kitchen this property didnt come with a stove. I was told one has to be requested as they only have 3 for the 2 bdrms.. Will not return!

I slept easy in a very quit place