Residence Inn by Marriott Houston Downtown/Convention Center

Parking was terrible. Only option was to pay for vallet, or pay to go in a parking garage that is not affiliated with the hotel, and many of the garages closed at a certain time so very weird. Breakfast was ok, gravy was watery. No waffles. Front desk was a little standoffish and not very helpful. Smelt like Pee all outside the building. Probably won’t be staying this location again. But it worked for a last minute stay.

No good customer service at night

Exceptional

Good breakfast. Close to Main St. No complaints.

The room had a bad odor. The remote was so filthy that we used a paper towel to change the channels. Front desk was no where near helpful. Don’t stay here!

Carpet had brown stains. Had to shoulder check the door every time we opened it Roach in the hotel lobby Breakfast was fine Staff was great.

Good

Great breakfast Valet was expensive. Should've been a flat rate for your entire stay but was pay per day. Valet almost hit a pillar in our 2024 tundra. Was going was too fast in the truck exiting while we was standing there. Valet said the truck was ready and still wasn't ready when we went down to get our vehicle

Great breakfast Valet was expensive. Should've been a flat rate for your entire stay but was pay per day. Valet almost hit a pillar in our 2024 tundra. Was going was too fast in the truck exiting while we was standing there. Valet said the truck was ready and still wasn't ready when we went down to get our vehicle

Great complimentary services

There was no hot water. Maintance came and had to let it run for 30 mins just to warm up. It later was hot. But by the time the morning came and wanted to shower again no hot water. Let it run for a long time and still nothing. That was disappointing.

Superb

Good breakfast

Love it

Clean room, great stay. Great breakfast

Staff was great

Overall good. Just a few things...1) It is posted that breakfast would be available on holidays from 7:30 - 10:30 a.m. On Labor Day, I came down to eat at 9:45 a.m. and no breakfast was available. 2) On my last day, cleaning lady walked into my room at 11:15 a.m. Check out is supposed to be by noon. She apologized but why did she have to do that?

The breakfast was pretty good

Clean and breakfast

Unable to get hot water in the shower

The location is extremely good, all is just steps away, transportation is easy to take, convenient store 2 blocks aways, restaurants as well.

Superb

Superb

breakfast was OK, the area was a lot cleaner than a few years ago and fewer homeless persons Unable to get hot water in the shower

Very good

They overcharged me almost $120, for valet parking that I didn’t even use. I have contacted them multiple times for the refund but they still making excuses.

Very clean, staff was on point, breakfast was well cooked and prepared, kitchen was nice. Would definitely stay again.

Breakfast

Great clean rooms, really good breakfast, and friendly staff! Convenient location downtown.

Front desk clerk was the sweetest. She really made us feel welcomed. We always stay here when going to downtown Houston and we will continue staying.

The breakfast was great and the dining area was open with plenty of room for guests to sit and eat. Having different breakfast options each day was also nice. The pool area is huge and great for photos! Bonus for having a small kitchen and fridge in the room for snacks!

The breakfast was great and the dining area was open with plenty of room for guests to sit and eat. Having different breakfast options each day was also nice. The pool area is huge and great for photos! Bonus for having a small kitchen and fridge in the room for snacks!

Great staff and good atmosphere. Will be back soon !

All of the staff were friendly and helpful. The hotel itself is a bit dated and there are some carpet stains in the elevator/hall areas, but that wasn't a big deal to us. The room itself was clean and large with a queen size bed, kitchen, and plenty of counter space near the bathroom sink. We loved the complimentary breakfast in the morning (hot items change daily) and the coffee and fruit-infused ice water that is available all day. We would definitely stay at the Residence Inn again the next time we're in Houston!

The parking lot cost is too expensive

Breakfast, location, facilites The parking lot cost is too expensive

Room is large and well equipped Main door is locked at night (needed to use the neighboring hotel's door. No vegetables in breakfast. Hotel i generally quite aged.

Room is large and well equipped Main door is locked at night (needed to use the neighboring hotel's door. No vegetables in breakfast. Hotel i generally quite aged.

Superb

The staff was friendly and professional. The room was well stocked with items I needed. There weren't individual creamers for the morning coffee at breakfast, only the milk carafes to choose from.

There weren't individual creamers for the morning coffee at breakfast, only the milk carafes to choose from.

Friendly staff, clean room and good breakfast.

Great staff, clean facility, great location.

The hotel is conveniently located near the Daikin Park, with plenty of shopping and dining options nearby. Rates were elevated during our stay because of the Astros events, Fan Fest, and FIFA World Cup activities taking place in Houston.

Clean and spacious room. Good location to many downtown amenities. Breakfast area well equipped. Staff friendly and helpful.

Very convenient hotel downtown with comfortable rooms and a really nice rooftop swimming pool . We really enjoyed our stay and would stay there again.

The staff upon check-in was excellent. She personalized must stay and she observed my birthday. Thank you for such a wonderful staff and stay.

Breakfast was excellent but the hotel overall is old. Does not give a hotel vibe. Furnitures old. Rooms not clean. Our room did not have a trash can in the bathroom. Staff was great but won’t stay here again as you can fine better hotels to stay in the area for the same price.

Staff was great, but the entire property needs a facelift. Very dated.

Overall excellent. Room was spacious, very clean. Breakfast was great. We enjoyed the stay.

But lots of good things as well. Very spacious rooms, has a kitchen and a really good spot I think for longer stay. Felt safe, and breakfast was wonderful! Kuddos to the staff at the breakfast lobby because she was making sure it’s getting refilled when the popular food are getting low! We absolutely enjoyed breakfast! Staff front were nice too.

Front desk checking in, staff was very warm welcoming and super friendly. Room was perfect and spacious! Very clean and staff was very good at doing requesting for any additional items or asking for additional information, staff was super courteous, valet parking was made super easy and the valet staff was very friendly and professional and felt our vehicle was in god hands without worries. Would love to stay here again. A+++++

Property was horrible. Urine and poop stain all over the carpet. Water was barely warm. Furnishings were very dated. Refund was refused. Expedia also wasn’t any help!

amazing hotel great staff and hospitality highly recommend

Loved my room

Everything was amazing

Great staff

very spacious and comfortable space.

The location was great for the Convention Center, the staff were outstanding, the room was clean and spacious, the food was wonderful - will stay here again.

very nice and clean

The room was amazing, spacious , and very comfortable. It truly felt like home away from home. I'd definitely rebook the stay if I'm ever in Houston again.

Cleans

Good people great experience

Very nice and clean rooms . Breakfast ok ✅

Yes

yes

room good

Nice clean room.

Yes

Great stay ,clean room.

Amen just grateful

Clean room, good breakfast, helpful staff

Everything was good, the room was clean and spacious. The only negative thing was the internet speed.

Everything was 100% in order

Justin was the best! Ms. Holmes appreciate you!

small bed

Not much to do and see in downtown Houston. The facility, while maintained, is ver dated and worn

Nice staff, Clean rooms

Valet parking only but swift service. Some other parking in area. Has Starbucks next door. Breakfast had a rotating menu and a variety of hot/cold options. Good kitchen area, full fridge, dishwasher and 2 burner stove top. 2 TVs one in sitting area and other in bedroom area. they have on site laundry and fitness room. Across from Houston PD. Entrance for Residence Inn is at the Mariott main entrance 914 Dallas. Some restaurants in area. Sports Bar restaurant a couple blocks away . Not far from Randells grocery store (not walkable) I will stay again

The property has no smart tvs in the guest rooms and a limited channel selection. The properties hallways had an overpowering air freshener smell.

Room was clean and very quiet. Staff was super welcoming and helpful. Breakfast had different options each morning, which was nice since I was staying a whole week. There is a Starbucks on the corner, too, which was convenient for that extra kick in the am.

Location and atmosphere. Safety on property.

Nowhere during the booking did it say you had to be 21 to get a room my adult 20 year old son was turned away and we were told no refund. The staff did not try to help at all in fact told them it was State Law that you had to be 21 to rent a hotel room.

Clean, big room, convienent location to Toyota center, delicious breakfast!

Friendly staff, clean room, needed more breakfast options

Close to Pete’s piano bar and several other attractions

I think the property is due for a renovation but it is still a great option when needing two bedrooms

The room was absolutely massive!!! Easily walkable... would stay here again.

All awesome

Place was great! Bed was comfortable and room was huge!

Great stay!

Gets the job done.

Older property

It was a very convince to stay as it was near Astros Ballpark. We walked to aquarium was a 20 minutes. it's very convince to get to places. the hotel itself was great!

Great and friendly staff.

Staff was very friendly. The breakfast had a good selection each day. My refrigerator wasn't working very well, it wasn't cold at all and it wouldn't make ice at all and after 3 complaints, I gave up. Also, there is ONLY valet parking at $60 per day, which was not what I was expecting.

We were on the 3rd floor. We did not know that people race their cars on the street right outside, especially on weekends. As a result, we could hardly sleep. If you stay here, request a room on an upper floor. Ask for one that is especially quiet.

Hotel air flow was horrible. Always hot and muggy in the halls and took forever to get room cooled down.

WE PARKED BLOCKS AWAY HAD UBER TAKE US AFRAID OF STREET PEOPLE LEFT AT 2am OUTSIDE NOISE ALL THE TIME PLUMBING or faucets were terrible in sink and shower Beds were HARD PEOPLE WERE VERY FRIENDLY I DONT RECOMMEND THEM THO NO LOCAL BASEBALL GAME AVAILABLE!!

The entire staff members were very friendly and helpful.

My friends and I had a wonderful stay here! The staff was welcoming and attentive and our room was nice and spacious with a great kitchen space. If we’re ever back in area we already said we would be back. The only small thing that I’d ask for is for breakfast to be a bit versatile. I understand if that’s a big ask but that would be the only thing. Other than that keep up the fantastic work!

The hotel and staff was very good but the area near the hotel like the train station was filthy and smelly and I felt unsafe because of the drug addicts hanging around the property

The staff and the room were good. The only problem was parking. The hotel shares the postage stamp-sized parking area with two other hotels. The only choice was in the street or pay $60 for overnight parking. There were no places available on the street that were within three or so blocks. As a single female alone at night, I paid the $60 which I consider to be gouging.

Great location. Great customer service. Only thing I would say is that the property is a bit dated. But I would stay there again.

Property itself is clean, staff is nice. Downtown Houston is dodgy, especially for a woman walking alone. Be aware and watch for being approached by panhandling vagrants.

great costumer service

There was not a lot of anything around the property.

good service and great valet parking

Convenient location near the Metro and Convention Center. Kitchen makes suites ideal for Business Travel.

Not so clean on arrival , found some dirty underwear left by a previous guest behind the door in the bedroom. Didn’t inspire confidence that the place had been cleaned properly. Overall it was average. A bit shabby in the rooms but not a bad stay. Adequate but could do with being cleaner on arrival.

Great!

Affordable option downtown for business. Everything that one needs.

Dirty carpets, poor maintenance, same breakfast each day and not bad, but… Every day the same thing. Not worth the price. Parking $60 a night.

Nice stay. Great breakfast

The hotel manager cancelled my reservation and kept my advance payment. $636.

Convenient location in downtown. However lobby is also shared with Courtyard and Springhill Suites and can be busy with conferences. Rooms are clean but severely outdated and need a renovation.

Great location, clean, very nice!

Staff was very friendly and helpful

Great place to stay! Young man in the front very helpful!

Overall, a good hotel to stay at, just be cautious of homelessness around the side of building, which they didn’t bother us.