Red Roof Inn & Suites Houston - Hobby Airport

Super friendly stuff

No breakfast staff was nice The room was terrible

No breakfast staff was nice The room was terrible

El staff nos ayudo a cambiar a otro cuarto que no oliera a mold !

The facilities were horrible. The room smelled like stall cigarettes and mold. There were pests. I immediately returned the room key and didn't stay another second in the room after reviewing it. I wouldn't stay there for free.

The facilities were horrible. The room smelled like stall cigarettes and mold. There were pests. I immediately returned the room key and didn't stay another second in the room after reviewing it. I wouldn't stay there for free.

Pool hours, too early that the pool is closed

Pool hours, too early that the pool is closed

Secured area Nothing

Secured area Nothing

It was a great location for our activities in the area. For the money, you can't beat it. That was puke in the parking lot for several hours next to the sidewalk. You would think some staff members would have seen it and done something about it

The location and prices N/A

It was a great location for our activities in the area. For the money, you can't beat it. That was puke in the parking lot for several hours next to the sidewalk. You would think some staff members would have seen it and done something about it

The location and prices N/A

Helpful staff

N/a

The bed was comfortable. Non English speaking front desk. Smoke alarm battery needed replacing and was beeping when we got there. They had to come replace it before we even unpacked. The pool closes at 7pm!! That's crazy.

The bed was comfortable. Non English speaking front desk. Smoke alarm battery needed replacing and was beeping when we got there. They had to come replace it before we even unpacked. The pool closes at 7pm!! That's crazy.

Nice place! N/A

Nice place! N/A

I like it

N/a

Every thing was perfect staff Wass respectful

The location is convenient HORRIBLE experience here on more than one occasion. Just because someone needs a place to rest does not mean they should have to deal with rude, dismissive, or disrespectful behavior from the owner or staff. Instead of getting upset when a guest asks for clarification, management should be addressing the serious issues happening on the property — including unsafe activity, cleanliness problems, and overall poor conditions. The rooms are extremely outdated and have a strong damp, cigarette smell. The linens are old, worn out, and stained, and clearly should have been replaced long ago. No matter which room you check into, you’re almost guaranteed to see roaches — from small ones to full‑grown ones — which makes it obvious there’s a major infestation. Customer service is also a major problem. Guests should never feel watched, singled out, or accused of things they didn’t do. When staff make mistakes, a simple apology and professionalism should be the bare minimum, yet that wasn’t the case. The way concerns were handled was disrespectful and completely inappropriate for a business that relies on paying customers. The TVs barely work, the rooms are subpar, ac units full of mold that makes you sneeze and the environment feels unsafe and poorly maintained. Honestly, you can find much better places locally for a cheaper price with cleaner rooms, better service, and staff who actually treat guests with respect. I would not recommend staying here under any circumstances.

Staff rude no ice in lobby cigarette burns i. Comforter Justus ky

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Poor

Nothing

AC was good staff was patient

Nice cold room the AC worked great

Some plugs didn't work, and there where roaches. What I really didn't like is staff went in my room while I was out to eat

It was decent staff was great though

Great

Excellent service 100%

The room was absolutely terrible. The AC unit smelled like mold, and the odor was so strong it made me nauseous and took away my appetite. I couldn’t even eat my food in the room and had to sit in my car to eat. The room looked nothing like the pictures online. The bathroom was outdated, with rust everywhere and holes in the walls. The overall condition of the room was unacceptable. I ended up leaving shortly after checking in and paid for another hotel. I would not stay here again and do not recommend it to anyone.

Not good

We checked in and then checked right back out can honestly say me & my bf did not feel safe very old property has not been updated everything is older burn marks on the sheets and cover and my bf who is over 6ft tall could not fit in the shower the staff was friendly though

The first room they gave me was fitllthy beer cans in the closet the secind room smelled so dusgustingband was roach infested the shower has a screw as a handle the minifridge was infested with roaches the door was gapped so you could see the outside furniture was scratched and had a pungent smell of animal urine. People were walking around all over the place smoking marijuana. Over all it was the most horrible experiences I've ever had bever again will i book a room here. I didn't stay i slept in my rental.

The furniture was in terrible condition. Chairs were unstable, drawers were broken, and parts of the bed frame looked damaged and unsafe. It felt neglected and poorly maintained overall. Cleanliness and basic upkeep are the minimum expectations when booking a hotel, and this property failed completely on both. I would not recommend staying here to anyone until serious improvements are made.

I was held hostage in Houston while my van was being repaired. I needed a cheap hotel because my repair was going to be expensive. This hotel had a customer rating of 8. Good enough for me. The room was clean. No paint peeling, no mold. The bed and pillows were very comfortable. It took for-ev-er for hot water to come out of the shower until I learned to have it come out of the bathtub faucet first. The fridge froze everything, so maintenance quickly came and swapped out the fridge for another one. My only complaint is that Hotels.com has it listed as South Houston Inn and Suites, when it is actually a Red Roof Inn. I initially had trouble finding the building. The staff, from the front desk clerk to the manager to the maintenance guy to the housekeepers, were all wonderful. The hotel’s property is fully fenced and gated, which made me feel very safe for the 5-6 days I was there.

Staff was a plus... Check in at 3pm Had a wonderful stay. I was just upset at about 1:30 almost 2am. Someone tried to open my door glad I was up... It didn't make sense because the tv was on and I was laying down watching TV baby was sleep. Glad it happened to me and not her. Other than that I might stay again.

The staff was awesome during checking in and out. The room was clean,I love the refrigerator in the room it worked very well kept the food froze and cold. The kitchen layout was very well kept up. Ony problem was there wasn't a hook to hold the shower head and there was a gap at the door frame where the cold air came in. Need to be more secured otherwise than that it was a good stay and a well lit area.

I called Expedia but I got nowhere and they got my $$$

The bed and shower were fine but the room was a little too dirty for my liking. There were too many places around the room that could have you some scrubbing. Maybe I should have had someone do a little more cleaning while I was out one day.

Nice

They had cockroaches

So quiet I love it

Horrible rooms. Bad service.

Horrible rooms. Never stay here.

Smelly room. Room filled with oil. Unclean room. Missing and broken items.

Nice place. Daily cleaning and clients were all friendly and so was the staff.

Stay was great. Nice beds. Clean room. Nice area to work.

Good

Burn holes in sheets and blanket. Roaches. Poor water pressure. Graffiti on inside walls. But I was able to get a few hours sleep after being on the road 15 hours

We checked in and checked right out! The room was filthy, no sleeper sofa like advertised. The bed sheets had all kinds of stains on them. The drawers had old pizza boxes in them. Lock on inside of door was broken off, so not exactly sure what kind of activity takes place there. Definitely would not recommend.

There were no non-smoking rooms avail(which is what we reserved) the 1st room had a eater leak, 2nd room key access didnt work, 3rd rm in the 3rd floor didnt have elevator access. Sheets had cigarette burns & stains, the rooms had a bad odor, the walls and floors had dtaine Frint desk personnel were rude

My name I shirell and I was in room 142

It has been decent since we moved rooms. The room we had on the first floor was disgusting. It was infested with different types of bugs and roaches. The beds were nasty. The sheets were disgusting. They had stains all over them as if not washed and the mattress pad was soaked in pee. It was never taken off prior to us and washed or changed. It was absolutely disgusting. There was a dead roach smashed into the ceiling and on the tv.

Only good thing it is around a lot of places

Loved it

The front desk hostess was very accommodating. The mattress and pillows were very hard and uncomfortable. Part of the room needed repairs. Someone had lined the tub with an oily substance that made the first shower very dangerous!

The room was in poor condition and needs remodled/repaired. While the television worked, the entertainment did not (whether satellite or internet based).

Beautiful peaceful

Roaches in the room and bed bugs wouldn’t recommend at all.

Great location

Nothing

The atmosphere wasn't look good. Towels were not very clean. Bedsheets had patches.

Filthy room and roach infested

I stayed in a smoking room and it was so clean you couldn't even smell that anyone had smoked in there absolutely perfect I don't smoke my husband does and it was great very clean room the only thing is the doors in properly lock do you need help and there were big spaces in the door frame and the door and they don't serve breakfast vending machines were almost empty only thing wrong.

The room looks old the bedspread had a burn hole I will never stay there again

This hotel is a nice place to stay. Clean environment and comfortable bed to sleep in. I didn't stay long but next time I will.

Worst experience of my life. I was in the room for 10 minutes. Roaches, dirty sheets, broken door, blood stain on the floor and more roaches. A disgusting experience. Property looked like a giant crack house.

Cozy

The room was atrocious!! The linen was stained. We had to screen the beds for bugs. The furniture was dirty and smelly. This was an absolutely horrible experience. There are people living in this hotel. We thought we were getting a suite for 6 people and upon check in they told us we could not have six people in the room as listed. There were people with whole families living there. I’m appalled by all of it. NEVER AGAIN.

First off the Tv only got one channel it took forever for someone to come fix it. Second the bed sheets were dirty and the room smelled of marajuana. Next the shower had a hole in the tub and no slip mat, and I fell in the tub because it was very slippery as I was stepping into it to take a shower. The towels felt like sandpaper when drying off and there was remnants of someone’s smoke pipe left near the ironing board. As for the facility itself there were people yelling and banging around until way in the next morning. I was not able to get any sleep so I just decided that at 4:00 am I would be better off checking out and trying to catch a nap in my car. Very horrible experience for me this stay. I would not recommend this again after this experience it was awful. I give it a 0/10 if there was a lower rating this place would get it.

I felt safe in a not so great area of town. Will definitely return. Great price and my bed was comfy and warm

Clean room easy check in and out

THIS IS AN AWESOME SITE TO VISIT TO

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The bed sheets are not at all good, and I can’t sleep at all, all the night

Tbh ppl it was actually a very nice non problem trip the check in was so sweet i love the desk workers ty girls ty

There was a break-in next door to my room and it was frightening.

The staff is friendly & the manager is helpful with wtv you need! Nice spot low price

There was no shower head and no air conditioner. Front desk refused a refund

Check in was great. The lady was very accommodating by helping me with laundry and putting me close to the machines. When i got ready to go to sleep, i found bedbugs in both beds and pillows. This was room 208. I called the front desk to change rooms. At this point their shift had changed. I was told all he could do was refund my money and check me out. I had to tell him several times that option was unacceptable, as it was very late, after midnight and i have my epileptic son with me who needed his rest. He did switch rooms for me, but acted as if he was doing me the biggest favor. He mentioned several times about a policy and i was only given about 5 minutes to change rooms. The tv remote in the new room only worked to turn tv on & off. I've stayed here before and this has been by far THE WORST experience ive ever had.

Amazing

Besides the shady people walking around the hotel, the room is old, linen is falling apart, tub has been painted over and paint is peeling off on most of the tub , water goes from hot to cold back to hot, the entire hotel is run down

Really don’t come here

We had a terrible stay. The room smelled so bad. The baseboards had mold. No towels or soap. Bed linen was wet. Pillow smelled so musty. If we had found another hotel that night I would have left.

It was not that pleasant to stay there at all…

There was bedbugs and the a/c wasn’t working good so the room was humid. There was burn holes on the bedsheets which was in the nonsmoking rooms. Sometimes the TV worked sometimes it didn’t.

This hotel was a hot mess. The front desk was the only saving grace of this place. First, we ended up getting a key to someone else’s room. When we finally got a different room, the a/c unit was broken, the curtain did not close all the way, and the toilet did not flush properly. It was just a big disappointment.

Clean and nice.

Check in was a whole other story. They don't communicate. He gave me a key and didn't say anything other than that. Where is the room? Where should I park? Then looked at me as if I were stupid for asking. A waste of money and completely disgusting property.

I was nice and quiet but there were some bushes right in front of our door way full of bees they were just flying all around had to be careful when you open the door we killed three in our room

The front desk would not honor the reservation that I booked online (after standing in line for 45 minutes to get my room key) and required cash. It was 2 AM, and I didn't have a car, so I just paid (again). My TV set didn't work and I was awakened by a jackhammer because the room under mine was being renovated. WORST EXPERIENCE EVER!

I chose thos hotel becauae.it is pet friendly the only problem i had was the pet area.waa so full of poo. I had my own bags but the bag holder was empty which probably contributed the large amount of piles

Convenient and prices right. The night manager very polite and accommodating.

It was easy acvess off hwy. The room was clean and comfortable.

Property was great very clean very affordable and easy to check in.

The rooms were clean the bed was all right, could have been a little more comfortable but I was tired so it didn't matter, love the front desk services day and night I would stay there again for sure

We loved how spacious the suite we booked was! Everything was great minus the checking in problems and then soap provided for showeres was not great. Other than that we had no issues and enjoyed our stay here. The kids did not want to leave lol.

This is our go to place to stay. There is always some kind of drama with other customers staying but hey nowadays where is there not drama? Lol we live it here and the staff is amazing!

Staff were super friendly, room is nice but a bit of cleaning in certain areas were ignored like counters. Room is spacious and it's always super convenient to have a microwave and fridge in room.

Consistent

Outstanding performance from front desk staff...I arrived early around 11am and check in is stated at 3pm but they allowed me to check in with no additional charge...I've stayed at this motel manly times and it's always been above exceptional experience...I will return 👍

Often stay here and again service, staff and room was superior and I shall return

The staff was very friendly and helpful. There were cockroaches in the bathroom and the door didn’t shut all the way.

There were bugs in the shower and in the room on the floor. Smelled of smoke in a non smoking room and the restroom door was broken, curtains on window broken and the shower floor was not solid.

Looked like the haven’t moved in months. The stove didn’t work very well. Pit bulls in just about every room. And we found what looks like to be an old baggie of meth in our room. Would not recommend.

This stay was like a breath of fresh air! I have stayed in several of the hotels in the area and this hands down the best. They have security, the staff was friendly and they seemed happy to be there and help. Ok so I killed a couple of roaches and there may have been a stain or two here and there, I’ll say this: Red Roof Inn, you deserve a round of applause 👏 thank you for giving me a great two nights of my work week! Anytime I’m in the area for work or play, I will stay there with y’all!

The property condition was little better than a crack house. The room smelled like cigarettes and pot so bad we went and bought febreeze just to be able to stand it for the night. The desk clerk was rude. The beds were uncomfortable. Bed Springs were poking through the mattress. Terrible experience, canceled my reservation for when return. Never again!

Room smelled horrible . Staff was fighting in lobby.

The property was convenient for my purpose and the staff at check in and put was fast and friendly however the room needed to be a might bit cleaner the floors weren't cleaned properly and the comforter had holes in it. The staff member at check on told us to use the elevator we did however only once it sounded like it was going to either fall or just get stuck all together and it smelled like Cannabis inside.

They had me sit in lobby for 4 hours before checking in , or pay them an extra 30 dollars.

Although it was a smoking room in which we had to choose because of time of night however the room smelled as if the cigarette was still being smoked when we walked in.

Put trash can outside and towels by the door when I left and housekeeping did not take trash or put new towels.

This place is gross. Our room was disgusting, nobody had cleaned it in a while. There was black mold all over the place. Our door was broken. Would never go back

The staff was friendly and courteous, the room was "do-able", but this wouldn't be my first choice. Overall, you get what you paid for.

Upon arrival the front lady Candace was outside out the phone smoking cussing about her baby daddy. A lot of guest walking around outside uncomfortable feeling. Plus the washer and dryer half work. Literally spent 8$ to wash 1 load

What a nightmare. Within 30 minutes this place was like a zoo or a circus. People slamming doors.. arguing and yelling from the bottom floor to the 3rd floor..constant banging and chaos..I let a few hours go by hoping things would calm down. It never did. I called the front desk and spoke to Candace and explained the situation. She then went to the people and told them they had to settle down because the people in room 103 are complaining. Because she said that they Retaliated all night long. Saying that they know one of the cars in the parking lot was ours and we have to come out of the room sometime. The hotel employee put us in danger for the rest of the night. Fearing that something would be done to our car or ourselves. This is a VERY UNSAFE HOTEL.

Overall my stay here was good. Staff was curteous and kind. No problems at all. The room was bigger than expected. Would stay here again.

Good hotel for the price, great location and friendly staff

Guest services was very friendly. However the room door was stuck and had a hard time getting in. The gap under the door allowed grass and dirt inside near the door. The sheets were clean and the tub was as well. But the bathroom door was filthy and the toilet paper holder kept falling out the wall.

Quick check in and friendly staff. Excellent room condition.