Red Roof Inn Houston – Jersey Village

Exceptional

Everything N/A

Very good

Superb

Very good

Price was great The hotel was not close to food without a car. My room was infested with bugs.

It was ok

Exceptional

location was convenient and the staff was friendly. Blankets had burn marks and holes in them, Rooms had roaches, a fight broke out loudly in the parking lot late check-ins on either side of the room threw parties and were slamming furniture around for hours past 3 am.

location was convenient and the staff was friendly. Blankets had burn marks and holes in them, Rooms had roaches, a fight broke out loudly in the parking lot late check-ins on either side of the room threw parties and were slamming furniture around for hours past 3 am.

Good

None

None

Smelled god awful

Bad

Vending machine , washing and dryer Staff rarely bring me towels and cleans rooms

Vending machine , washing and dryer Staff rarely bring me towels and cleans rooms

Customer service and staff was excellent

Not much. They allow pets and there were too many cars in the parking lot - some of which had not moved in awhile. And it is in an undesirable part of the city,

They allow pets and there were too many cars in the parking lot - some of which had not moved in awhile. And it is in an undesirable part of the city,

Very good job and nice spot

Remote control didn't work for the t.v. but we changed it manually and most important, we can park our semi truck on property ?

Quiet, staff very friendly and rooms are clean. Remote control didn't work for the t.v. but we changed it manually and most important, we can park our semi truck on property

The room was horrible. There was dead roaches smashed on the wall. A one inch gap under the entrance door, poop smeared on the back of the bathroom door, black mold growing around the tub and on the front window seal. One of the beds smelled so bad that all 4 people had to share the less smelly bed, and this was actually the second room they gave us as the first rooms toilet didn't not flush. None of the phones in the room worked. There were no towels in the room. And we all ended up with sinus infections because of the mold and mildew.

Best Red Roof stay I've had!

Floor in room very damaged and door left all the humidity come into room causing the floor to always stay wet Door weather stripping almost none existent or in really poor condition

Needs more cleaning

Clean property and rooms with a great, friendly, and very helpful staff!

Cleo is theß a aaad areã

Location and safe

Location

Location

Quiet and hassle free place to stay.....

Excellent

The room smelled like mildew after a recent rain. I worried about my clothes smelling like mildew after leaving so I kept most in the suitcase and closed it. There were holes in the duvet cover and the room felt dirty. Mattress was stiff and the pillows were generally flat. Very uncomfortable the first night and I hardly slept. Room was not cleaned daily. There was no soap or shampoo in the unit. I had to buy my own. Bathroom tissue is one ply and towels were old and rough. There was a coffee maker in the room with no cap on water reservoir and no coffee to make. Outside trash cans were overflowing and there was a cigar wrapper outside my door when I left after the first night. The TV remote was missing the back cover. The bedside outlet was loose and hanging partially out. Loveseat was old and felt dirty. I had to brush my feet off before putting on socks in the morning. The complex appears to be rented out to others on a long term basis so there were ashtrays and objects outside of the rooms and it felt like I was at a Section 8 apartment complex versus a hotel. People were yelling at 2 am, slamming doors, and cursing. It was not a pleasant experience and I will not be returning. Really more of a 1-star experience, but I am being generous with a 2 as at least it was low priced which I realized the reason for after staying 2 nights. If you are on a tight budget it keeps the rain off your head for a night, but otherwise poorly managed and would not recommend!

Towels dirty Room smelly No soap in the sink or the shower

No Elevator and the stairs looked very dirty, other than that it was ok

Conditions good but very strong smell in the room , maybe smoke

I enjoy the stay

Staff was courteous and helpful

Clean room. Will return soon.

The location was convenient and easy to access, and the stay was fairly quiet. While the property could use some updates, it was acceptable for the price. A reasonable option if you’re looking for an affordable place to stay without high expectations.

NA

Yes the room was spotless

Before you book a hotel that is non refundable, read the reviews. There is a reason these hotels are non refundable. They need the money because the service is so bad.

Room was just what i needed for my stay. Only bad thing is my key card quit working twice and had to go to office to get fixed; inconvenient...

The room smelled old and damp. There were dogs barking at all hours of the day. This was a difficult stay and not very comfortable.

There was a weird smell that never dissipated and all my clothes and bags smelled like it for weeks after. The bed was horribly uncomfortable

Will not come back

OMG run don't stay....

Wi-Fi was great staff was really pleasant they made sure my needs were met the room was ok could have been cleaned better I would stay again

Everything good except the cashier, there too much bumpers and that are too high, my car jump too much

stayed for a week with my bf… was okay. wasn’t the cleanest but it’s good for the price. they do take 18+ guests. NO BUGS thank GOD.. room had clean bed with sheets, fresh towels, but microwave didn’t work. smelled a little funny but honestly just smelled like old house. not too far from stores, easy 5 min drive. truthfully i give it a 4/5 for the price. budget friendly if you need somewhere quick to crash

quiet

Excellent

The room smelled bad the sheets weren't clean

There were roaches in my room as well we stayed 4 days and never had housekeeping. We had to go down and get our own toilet paper. We had to go down and get our own clean towels and we had to take our own trash out.

I don't like

This place sucks and the staff sucks and they're lazy and management is no good and trash

Very nice

Good for price, kind of dirty, hair in bed, lots of loud people in parking lot all hours of day and barking dogs. Pay for what you get type hotel

The toilet was filthy, the furniture all tatty and outdated and the room was very dirty, they clean where they can see only. The toilet roll holder was broken (no spool) didn’t matter though as there wasn’t even any toilet paper in the bathroom and I searched everywhere. The bath tub had not been cleaned and it was very tatty as per the rest of the room. The bed linen was covered in stains and spots I didn’t even get undressed to sleep I left my clothes on. I tried to address these issues with the front desk and basically was told if you’re not happy go somewhere else. Very rude people indeed. They were Indian or Pakistani very very poor English and they hid behind “I don’t understand”. DO NOT STAY HERE! you’re better off sleeping in your car or truck.

I liked the place but the ppl upstairs were so loud noises l could not sleep. The 5 days l was there l asked for another room...

Comfortable

The staff was rude and told me to deal with it. Aftet i requested a refund they lied and said they refunded the money but to this day they never gave me back my money. Straight scammers!!!!!

dirty

We got there and were told they had given our room away and had cancelled our reservation. We were given no warning. Just found out at in the middle of the night we had no room.

Checked in, someone was in the room sleeping that I checked in to. The place was unsafe with a lot of shady people. I checked 5 minutes after checking in

I loved the wooden floors the only issue I had was seeing one roach there

No ironing boards. People hanging outside like it feels dangerous

Good trip

Roach motel

Every room I was out in was full of roach’s. Would not recommend this hotel to anyone

I saw the churches chicken next-door got robbed police everywhere maybe 20 police cars one night scary experience

T he e ac dose not work

Clean property staff are really nice

The stay was peaceful & roomy.

I can’t really say anything

There’s was roaches in the room and smelled like smoke for a non smoking room

Good job

It's ok

Nothing

Noise

Zero room service all week. No fresh towels. TV did not work. Brought me a remote ad there was not one. It worked 30 min

Quiet but could definitely use upgrades

The lady at check-in was the worst- NOT courteous or professional. Sketchy people hanging out cars and rooms.

I made a special request and it was accommodated for. Great location.

Is a regular hotel, clean, but with some smell, nothing fancy!!

Convenient to 290 and the price

great room for the price!

The only bad thing was I didn't get fresh clean towels there was no toilet paper and I literally had to wait almost 2 hours and yet I was so close to the office and yet I should get that service I shouldn't have to call

The first room we got it was used used towels and unmade bed. The second rooom was smoky smelled like weed and the fire alarm kept going off at night

The place is a little older which i didnt mind but the room smelled , bed looked like someone had already been in it so I felt uncomfortable..one of the beds had holes in it, furniture didnt look clean, was dusty, chipped furniture and floors. The people on the property were ok stayed to themselves and didnt bother anyone else . some said hi and bye and others talked. Not to bad for to say its close to the freeway. Wasnt very noisy. But even if i paid $60 I would like to still be in something clean!!!

Affordable safe and clean no complaints

That place was filthy and horrible. The room was full of mold and roaches. It stink the entire room smelled. There where ppl outside fighting.

The furniture was old they did not have no soap and bathrooms or shower area towels low bed bugs stains and chairs

I showed up at 2:35 and was told I couldn’t check in till 3. No problem I waited but then they didn’t have the type of room I requested and paid for so I made a concession to stay in a different room. There are alot of “long term” residents at this motel. It was noisy till 4a bc of tenants. My comforter had excessive burn holes from cigarettes;but it was $45 so I should’ve expected all this

It was unclean, the bed and the floor had bugs, and they didn’t even have hair dryers

If you’re thinking about staying here, don’t. This room was terrible. It smelled like urine and mold, there was no extra lock on the door, window shade did not fully go down. It did not feel safe. Further the woman checking me in Seemed genuinely surprised I was not paying with cash. I got a very suspicious vibe from this place.

It’s spacious and good for the price.

Pet friendly

Basic

The times I've stayed here it's always pleasurable sometimes a little noisy but other than that it's a very nice day

Staff was extremely helpful

They were the bee’s knees

My husband and i are from west Texas untill about a year ago. My husband and I also worked for the waffle house combined over 50 years. When o

Was really happy to see that there was bags in the dog cleaning station.

Fast check in. Lady wasn’t very welcoming though. Rooms look great and are clean and stocked. Area is safe around hotel with the exception of loiterers from the hotel

No body bothers me

The area seemed unsafe to me when I was there there were cops all in the parking lot don't know what was going on just didn't seem safe. Although the staff was very helpful and nice overall property was nice the only disadvantage is water pressure in the shower was horrible and hot and cold was reversed on my shower took a moment to figure that out

While there was police station close - the area did not seem safe. There was one car parked outside that was up on cement blocks. The linens were very thin and worn. No remote to the TV and when I called the front desk, they stated that I had to come to the office to pick one up and probably someone stole the remote. Person in the next room was smoking although it was non smoking. I would not recommend.

Very responsive and accommodating staff. Thank you!

Roaches

This is a case of you get what you pay for. The hotel offers and inexpensive choice of places to stay. The room was online with the cost. It’s older and no frills but it has everything you need and is clean. I would recommend for anyone traveling on a budget.

Great for the price

Nice place for the most part. Not in a ghetto run down area, no outside traffic, and it's quiet. Pissed me off when they continuously told me I had to close my door. I'm in a smoking room with my pet I don't want my pet and healing all the smoke. I pay for the room why can't I have it open? Annoying as hell. But overall, nice place for nice price.

Bed was very uncomfortable. I was unable to sleep. Room was clean and they clean accord to COVID guidelines. It has a strong odor of pinesol.

Great one night stay, clean, spacious, and nice room.