Red Roof Inn Houston East – I-10

Very friendly staff. Great clean room.

Amazing Friendly staff. Very clean room

Superb

No

Yeah not a safe place truck was broken into and thousands of dollars worth of tools taken door frame to my room look like it had been kicked in

Very good

I was upset initially whe.n seeing cockroaches , but Ilit was manageable , other than than daily cleaning and visible staff , good location to food , bus, and shopping , I would stay there again with 5 cans of Black Flag or Raid.

Todo bien

Pleasant

they auto canceld my reservation,

Rude rude dirt

Passable

Dirty would never put my worst enemy here

Love it

I think because we use orbits, she put me in a room with no light. The lights on the wall did not work. The TV did not work and she still wanted to keep me in there then she moved me to a new room. The bed must be 50 years old horrible and microwave didn’t work and she was pissed that she had to bring me a new one with a huge attitude. The property has beer bottles everywhere people walking around and not safe at all. It’s disgusting outside. Beware of this place. Red Roof Inn should be ashamed of themselves.

Locations It was still being renovated, and smells pesticide.

Locations It was still being renovated, and smells pesticide.

We stay in places like this all the time. If we come to Houston again, we would definitely stay here again. I just get so frustrated with pools at places like this. They're always filled with pee. You can't see past your hand in front of your face when you look underwater with goggles on. Other than that, the beds were fulls size but super comfortable and everything was very clean. Also, it's next door to Denny's, walking distance to a famous Mexican restaurant, and really close to Kroger's. Also, for going to and from Astro games, it is literally a straight shot for only 5 mins. So easy.

Nice

Location

Location

Drunk persons and charge 50.00dls deposit

Passable

Exceptional

Restrooms weren't up to par, no soap no tissue.. outside the hotels was dirty everywhere, piss bottles ,alcohol bottles.. Trash! Pool disgusting.. this place needs to do better

Yes

Everything was great

Location To many drug transactions in the middle of the night

Location To many drug transactions in the middle of the night

I don't have nothing bad to say

Cable TV

Clean Cable TV

Comfortable bed Restrooms weren't up to par, no soap no tissue.. outside the hotels was dirty everywhere, piss bottles ,alcohol bottles.. Trash! Pool disgusting.. this place needs to do better

Yes

The sheets were actually dirty, but because I checked in so late I slept on one side. I also found a dirty towel in the bathroom sink when I walked. There was no remote control for the TV in the room and when I asked for one turns out the TV was not even working. The African American staff was so rude and judgmental towards me. And the in the main hallway was not even working. Then when I gave a 1 rating the same lady at the front desk came confronted me about it like I did her wrong. First of all, she was not supposed to confront me like that. Second she didn’t really want to know why to improve the quality of the business.

good for the price

Upon checking in, I was given a room that contain gnats, Dirty bed, a hole in the ceiling, damage floor tiles mold, a dirty tub I raised my concern with the front desk, and I was given another room with no remote for the television, a nonworking television, and a roach infestation I woke up at 4 AM in the morning with a roach, crawling on my arm and then I left. Absolutely horrible

Once inside the building. The stay was nice and quite . The rooms were clean and comfortable.

Yes

I guess you get what you pay for. If you have kids with you just spent a bit more and stay somewhere better/safer.

Stayed one night and my Car got broken into and had to call the police. The staff did not seem to are at all and when asked if they had camera footage they said the cameras don't work and didn't even care at all. As if they knew who did it . Police could not help since there was no camera footage at all

They need to control the people that live there. 2 3 o clock u hear them outside and it wakes up. They need more security camera or just security itself. If u can’t park there for people open tool boxes in/on ur truck there’s a big problem. Lucky there was not stolen.

Love

The hotel is in bad shape! Hotel staff is very nice and friendly but the property is in bad shape. The room was not clean, smelled terrible and sheets are old and dirty

AC kept room nice and cold

Everything was nasty/broken

Paeking was okay and the towels were good, its just they had no kind of soap for us to use

When we walked into the room it was dirty no clean towels

Laundry service is onky for towels. My bedding was the same for 4 days and the room smelled of smoke. The parking is safe. The service staff try but the system must be letting them down.

It was ok

Very disappointed with my stay. The room had roaches and gnats, sticky dirty floors, an unclean shower, cigarette ends in the bathroom, stained sheets, and even old food left in corners. The property is pet-friendly, but there was dog feces all over the grass and even on the stairs to my room, which was very unsanitary. There were also people outside my room at all hours of the night, making it hard to rest. I would not stay here again

I really like the ubication and the rate was a plus

Arrival, no hand towels, no washcloths no extra TP and no garbage bags. No hot water. The floor was filthy. We ended up throwing our socks away.. second day no maid service, garbage cans outside, overflowing. 8 AM housekeeping who does not speak English knocks on our door to give us a towels and sheets, but insists on taking the old ones first then leave we have to make our own beds and clean our own rooms. Trash outside is overflowing. The ice machine is busted up cords are stripped out of it and a person who appears to be homeless has their iPad plugged into the outlet and is smoking pot. third day no water, when brought to the attention of the desk, clerk comes down to the room turns the water on it drips out he points to it and says in broken English, their water, what problem? He is met by a neighbor who also does not have water and has a five minute shouting match with him. We mistakenly assumed that there was a continental breakfast what we found was a coffee machine with a handwritten sign taped to it that says what you see, what you get. We stayed three nights. We were never serviced by house cleaning. We cleaned our own room and changed our own linens emptied our own trash. At the entrance to the parking lot is a mobile police station. Are they blue blinking light when you walk across the parking lot a voice tells you to please do not loiter and move along.

Thank you

Dirty

Room was clean. My husband enjoyed his stay for work and plans to go again.

Thank YOU!

Room wasn’t available and no hot water

Pretty decent

Check in was fast and easy! AC was great and that’s all u needed to rest.

Front desk clerk in the morning checking people in, very unprofessional and disrespectful towards good paying customers!

Terrible customer service

Door in bathroom was halfway missing

It was perfect thank YOU!!

Everything was perfect, thank YOU!!

Nice

Thank YOU

Awesome

room was spotless and everything was good. the sink had been draining really slow, and I noticed that it was dripping from underneath.

Everything was a lot better than I expected and will stay in the future if service continue to be like this 😉

It seems like there’s people living there my truck was broken into. Very sketchy people walking around be very careful.

Went overand above any & all of my expectations. Great location, literally shares parking lot with Denny's

The manager is very polite and professional.

Yes

Awesome

Filthy roaches pee smell

Room was dusty and smelled bad.

The hotel was perfect

I would NOT RECOMMEND this place :-(

Cleanliness, mosquitoes repellent, frequent cleaning.

Yes

Room was fine, however, the laundry facilities were out of order.

Only 1/2 roll of toilet paper, the one & only icem

Great

Room had an overwhelming smell of cigarettes and bed was dirty and wires where hanging from the ceiling I asked for a refund immediately since I booked a non smoking room but was denied I had a 450 for a week but left as soon as I stepped in the room very bad

Room was cleaned and free of roaches

The room was in good condition, microwave could be updated but other than that it was okay. No roaches or bed bugs so that was also a plus.

Enjoyed my stay besides not being able to take a bubble bath in the tub . Only the shower worked

Nice clean rooms

Hotel is not a good choice.

Requested a second room, towels were dirty, shower was dirty and the room smelled like cigarettes. The area is super sketch. Dead bugs in the room as well. Never coming here ever again. Terrible experience

Very nice and clean no roaches

Good place to stay

Mattress were wore out and lumpy… I had to change rooms 2 times for that reason. Then the lights and Tv wasn’t working… this place needs A LOT of help…smh

There's other cheap hotels in the area that were able to provide me with their policies without attitude due to being asked questions. Red Roof needs new staff. They need to update the policies and then provide fees to consumers upfront instead of waiting for them to check-in and THEN proceeding to demand the security deposit. The Sunday I stayed, I wasn't asked for a deposit. I booked my room with hotels.com and checked in. That night, we found hair in the towels and tried to clean the stained tub, but the dirt stains were still there. It's time to update the towels and tubs. The plumbing also is bad. The toilet would not actually flush down even when not using toilet paper at all. The sink was also clogged. Afterwards, due to accidentally booking the wrong date, we returned to at least give it another try. Wednesday, I came to check-in, and the clerk at the front desk instantly got attitude with me for asking questions about the "Security deposit" I never had to pay previously. She kept cutting me off and even started yelling at me saying she didn't have to answer any of my questions. She then proceeded to call some guy on the phone who I could barely understand. He refused to identify himself, but stated if I wanted to get the key, I needed to pay 50$. I asked where I could find that info again, and neither one of them would tell me where I could see this policy. I never stayed in the room or got my key. I never checked in and I'm waiting for a refund from Wednesday.

Front desk needs to be more courteous stained towels property was dirty

Reserved a room well in advance which they did not have available upon our arrival.

Not as expected

Trifllin

Very rude and unprofessional the bedding had holes and burn marks and stains. Roaches TV did not work.

Evaluándolo con respecto al precio está perfecto la verdad lo único no me siento seguro la puerta de las habitaciones puede venir cualquiera de la calle y tocarla y hasta intentar abrirla

quiet and friendly staff

Hice una reservacion con una fecha equivocada , a peasr que estuve una semana no me dieron ningun credito .

El servicio al cliente no es efficient con el cliente

Te roban tu dinero con sus politicas cards Por $50 perdieron a toda una familia

We selected the accommodating room with the crib. Arrived to find they had given our room to someone else, they did not have a backup crib. The floors were dirty, like they had not moped. The pool was literally a green swamp. We saw drunk guys flying through the parking lot, and drugs being smoked in the parking lot. They had one ice machine for the whole property and it didn’t work.

there because the pool on the internet was not the same as the pool we saw at the sight. She told us she would cancel our reservation. We are filing a claim.

Room was disgusting

Fire alarm in a plastic bag dangling. No shampoo, no hand soap, and no body gel in the bottles. Phone didn’t work. Commode unstable as it was missing the two screws to bolt to the floor. Microwave jammed and had very hard time opening it. No toilet paper. Comforter had holes. Room smelled musty.

Check in went well. Room was in very poor condition, smelled really bad. The room looked as if it does not get cleaned but rather just keeps getting looked over and made to look clean enough but smells really bad. Sheets were stained so bad. Location is also very poor, we felt so uncomfortable that we had to leave and move to another hotel in a different area. This place is screaming to be shut down and renovated.

They was roaches in the room the sick the shower and in bed

Excellent service

This place is a hell hole. It's crackhead infested, bug infested, stale smelling, people walking around cussing, fighting, and arguing all times of the night and day. The pool hasn't been cleaned in ages. I had to walk with the attendant to 6 different rooms before I found one almost suitable for us to stay in til the sun came up. I would advise anyone to skip the reservation or pass right on by if you ever encounter the red roof inn on East fwy in Houston Texas. HORRIBLE HORRIBLE HORRIBLE

This property is in distress. My room had a hole in the wall that had been filled with something similar to a Walmart plastic bag. The seal under the door was basically nonexistent and bugs came in and out. The AC worked well. The bed was comfortable. This property is located next to a freeway so traffic sounds never stop. I was awakened at 3 AM with a homeless person or vagrant outside talking loudly. It just is not a very nice place to stay. It has a swimming pool outside, but it is floating with garbage and debris on top of the water. The water is filled with algae and is brown. I can understand if they don’t want to use their pool, but they should drain it and keep it clean. It’s just obvious that the owners or Management have given up.

It’s one of the older red roof ends. I’ve stayed in. Kind of dirty. The door doesn’t seal correctly. A hole in the wall that has a piece of paper stuffed in it. The floors are pretty dirty. Well lighted outside. The bed is comfortable. The shower didn’t have much pressure.

I was not able to check in my reservation because of an expired ID

Roaches and dirty floors

Amazing

It was holes in the covers and sheets full of roaches and other insects! Not to mention a drug infested environment and the two ladies at the front desk were very rude and unprofessional!!!

Grey