Red Lion Inn & Suites HOU Airport Road

This place was awful. We were tired from traveling all day, airport hotel shuttle dropped us at the wrong hotel due to name change since reservation was made. When we got to the correct hotel… the Hallways smelled like urine, furniture was old, room temps were warm. Thankfully we were only here for a few hours.

Property outside was bad kept. The inside was flawless. The breakfast was just ok. Don't eat the sausages they are extremely salty. No hot water for 3 days. Had to go outside at 130am, because someone pulled the fire alarm. My whole stay couldn't use the pool or whirlpool. Closed because no one would clean it. Elevator jumps real bad like its about to snapp when u reach the 3rd floor. Phone didn't work in room. So u have to go to the front desk. Night staff goes to sleep a night .. female working locked front door at night and restricted all cards so u have to bam on the door to get in.. but rooms aas clean and very maintained. Hotel inside very maintained.

The cleaning

Fire alarm went off at 130 am for over 20 minutes then got cut off then went on again and again till finally it was shut off,guess the staff isn't trained on how to shut it off

No lighting on the sign hard to find and no bottled water to purchase

Very good

The staff was not helpful. Not polish in the way they speak. For instance when I was checking in on August 31st around 3pm she insisted that my PayPal credit card could not be used for the deposit. On my card it clearly said credit card. She kept saying we don't accept prepaid cards my card was not. And no where on the sign did it say paypal credit card. Not accepted. She did not even try. Good thing I had another card.Also no bottled water to buy she said the order is coming in.... The next day when I was checking out sept 1st 10 am there was still no water. No empathy Different associate. She was on a personal call when I came down to ask for a shuttle. She never looked up at me. Didn't give an update like im waiting for a response they usually response in 5 minutes 10 minutes. No interaction... Really sad the way they are treating a business which they are asked to watch over. Im confident the training was not intended to be delivered in the way it was deliveref.... Trust but validate what is happening on this property.

Excelente

Like

I did have some trouble with payment when

Property was very unsanitary, first room had no ac, after a third time finally got a decent but dirty room

It's Front Desk staff and Room service.

I don't know how my reservation got messed up, my second night got switched to a king with a sofa bed because they stated at check-in the room got double booked and wasn'tavailable the second night. The first room we was in you would get locked in the bathroom you couldn't open the door from inside of the bathroom and when you flushed the toilet it felt like it was going to fall through the floor. The second room smelled like mold. The hallway felt like you would fall through to the next floor. The pool water was green and unusable. The gym somewhat worked but some of the equipment was broken. The staff was accommodating as they could be and friendly.

Nice stay for one day with free breakfast.

Thank you!

The picture on the website is deceptive. The hotel is transitioning from LaQuinta to Sonesta. There is no sign on the building nor is there a sign near the street. Everyone that walked in was asking if they were at the right place...including me. The lobby is well kept but the rooms (I was moved to 3 different rooms for various reasons) ALL had a musty mildew smell. We had to go purchase air fresheners to mask the smell. On top of that the first 3hrs I was there there the water was cut off and the front desk failed to tell me (and other guests) that upon check in. The bathtubs (in two of the rooms) were aged and peeling to the point where I opted to just take a wash off because it looked so unkept. Along with that the AC rattled every time it came on. Outside of that... it was an okay stay.

Room smelled bad the tv didn’t work and AC was barley coming out won’t stay again

You have to move if you have extended stay

Valencia made this stay bearable!! This man s an outdated LaQuinta transitioning to Sonesta Essential! The lobby looked ok, but there was an obvious odor in the hotel. The city turned the water off for about 2 hours. They reserved a king room even though I asked for double. However, the issue was resolved. The owner of facility should have closed the hotel and finished renovating. On July 11 & 12, 2026. It was not ready for occupancy. Breakfast was excellent!!

MOLD INFESTED HOTEL. Visiting from Chicago and this was the worst experience and last experience at the so-called Sonesta when it is La Quinta Inn. Algae pool was beyond disgusting. Black water molded Jacuzzi. All of the windows and ceilings had holes and mold growing. Bathroom made you feel even nasty or after a shower. Lamps were full of mold. Sink was broken. Tub Had broken pieces. Workout room has the worst ventilation smell smells like mold. There were no cleaning amenities available. There was scum on the water faucet. I was scammed. The pictures are lies on the Internet for this hotel. The only thing missing were roaches.

Couldn’t use bathroom for 3 hours because of no water, booked for 2 queen beds sent to a too With 1., pool was was closed - pool and hot tub was a biohazard!!! Even with no water for 3 hours hotel was still checking ppl in and not telling anyone about it

No soap in the room, very dirty. But it was cheap so can't complain too much.

It was ok for a couple nights stay. My son wanted to go in the pool but it was nasty green. They did offer a shuttle to another one of their hotels but not convenient for us. The breakfast was not the best, the only warm food we were able to get were the waffles.

The supervisor was rude and she kept my money instead of refunding me for the days I didn't stay.

No me dieron cuarto y me lo cobraron no me reembolsaron mi dinero tendre q buscar ayuda legal

Nice breakfast I had an issue with a double deposit charged to my credit card.

Nice breakfast I had an issue with a double deposit charged to my credit card.

A week passed and still didnt get my deposit from the hotel. As bad as thier breakfast is. It should be 50 dollar deposit not 100

The property was too hard to find

The property was too hard to find

Bugs in room alive and dead. Worse hotel experience

They gave the room up i booked a double queen room

Requires a $100 deposit, but my room was spacious (I booked a king suite), clean, and the staff was attentive. The waffles at breakfast were amazing too! I would definitely go back again!

The place needs lot of attention. Electrical outlets are all loose. Need to bring tape to connect your charger. Pool was not that clean. Staff very helpful and friendly. Breakfast is a joke. Over all, it was not the worst but not the best to spend almost $400 for 2 nights. I don't really recommend it. Save your money and take your time when searching.

This place sucks

Excellent stay, we loved the room and the breakfast

Breakfast was good. There was NO sign that said Sonesta. We went to the wrong hotel and was directed to this one that we keep bypassing. No business cards and the phone number was hard to find. The number starting with 346 is only for booking.

There was NO sign that said Sonesta. We went to the wrong hotel and was directed to this one that we keep bypassing. No business cards and the phone number was hard to find. The number starting with 346 is only for booking.

It was a little hidden and no sign

Everything was clean. Staff was professional. Breakfast was great. No complaints. Will definitely stay here again.

What I didn't like was the lack of toothpaste and the inability to use shampoo.

👍

Key cards not working

Tub was stopped up upon showering, notified front desk each night I stayed n nothing was done. Also no soap available in the whole hotel?! Staff didn’t seemed to want to help or cared to.

Said they had 8 rooms available, made a reservation, showed up only to be turned away and told to try a different hotel 👎 a solid 0.5/10

Nothing That I still have not received my deposit back nor the location and cleanliness of the property

Nothing That I still have not received my deposit back nor the location and cleanliness of the property

Worth to mention the place is not a Sonesta, the building used to be La Quinta inn, pool was closed because it hadn't been clean, elevator make weird noises, carpet on our room was filthy, the AC had a smell, you can tell that there's mold in the rooms, and the receptionist gave the same room to some other folks so when they went up to our room at 2 in the morning! and opened our door we definitely freaked out. I called the front desk and all they said was sorry and that it was a mistake. Which is OK but then we couldn't rest after that.

Roon was clear parking lot was clean with a lot space What I didn’t like is no sign to get in the hotel Ubber get lost we have to walk the the next hotel to get pick up. also the room has a little bit smell Have to buy candles for the. But is good and safe hotel.

Pool was not open and the location is hard to find, also i pay for a double bed room and they told me they was out of double beds so we had to sleep 4 in one bed the first night

To

Arrived at the hotel and the room with 2 beds that we originally booked was not available (only rooms with 1 bed were available-we were 4 people). Pool was closed even though it was advertised as open. They transferred us to the Sonesta at Hobby which was cockroaches and absolutely no amenities in the room. Pool was dirty. Staff was friendly and said that management would contact us and that we would get a partial refund. No one ever contacted us. When we reached out they said that they would not refund any of the stay. No apologies for the terrible experience. Overall terrible experience.

Love service and price

Great stay

Overall it was a good experience. Helpful staff and easy access to the airport was a plus.

Room 101 smelled TERRIBLE (reminiscent of corn chips).

Nothing really, I'll go back there

The overall experience was great Nothing really, I'll go back there

Another room and did not accommodate the same.type of room . They missed several days of cleaning the room

Wish they had a indoor pool. Kids running in the hotel hallway.

Listen... this is literally the worst hotel I have ever been to in the world... ac didnt work, everything smelled like mildew and mold, the bathtubs were wrecked and didnt drain and so much more.. again worst hotel i have ever stayed in.... but Harris, one of the staff is the ONLY REASON I am not DRAGGGGGING this place. He is the glue holding this establishment together. A gentleman and a scholar. We had some issues with a pushy/creepy taxi driver who chased us into the hotel because we didn't agree with his shady tactics... Harris saw this and jumped into action. He didnt ask if we were guests or what happened, just saw a strange man chasing a woman and her daughter into the hotel and the into the elevator and he stepped in. Put himself in between the crazy driver, my daughter and myself and protected us. Because of this, 3 stars! Wyndham/La Quinta YOU SHOULD BE PRAISING THIS MAN.

nothing was unique the worst place to be

The hotel staff was awesome, but the hotel itself need to be updated.

Very good

Nice

It was a great stay but still waiting on my deposit, they say I couldn't use my chime card so I had to use my bank card but they still charged my chime card for a deposit and it's still pending

clean rooms, good shuttle service, plenty of parking.

My check-in experience was extremely frustrating. The receptionist refused to update the reservation name, so I had to contact Hotels.com myself to have the check-in changed to my son’s name. On an already busy weekend, I then had to make other arrangements because your clerk would not allow him to check in without the physical card present. Overall, the experience was very disappointing and stressful. We never even got to stay at the hotel, so I’m not sure why I’m receiving this survey.

Clean room

Going back the 2nd time, I was again told my reservation did not exist and that I would have to call hotels.com and ask for a refund and to be assigned to another hotel. I spent over an hour talking to hotels.com and they called the front desk while I was there. He told them my reservation was not there, but truth was he did not even check. Hotels.com told him to scan my ID which he did, and BEHOLD, my reservation suddenly popped up. All that hassle for nothing. Property was very dirty. When I turned back the covers on the bed, there was a nice spider waiting for me to join him. There are few things in life that I can say I will never do again, and staying at this property again is definitely one of them.

It being changed over from a LaQuinta. Some thing were being changed or had been removed. The room was great. The hotub was not working and there were some other inoperative minor issues.

It was clean but the inside of the tub was peeling, just needs to be refinished. The place where the a/c unit is placed was not really cooling the room but by morning it was cold. Over all, not a bad stay and the price Is always reasonable.

I arrived late that evening after having flights delayed and found out that they canceled my reservation. They closed it out and I had to rebook at the property at a higher price.

I will definitely stay here again.

The property was sold and we were not notified. We booked with another hotel chain.

😁

I was in town for a graduation and only had time to check in and leave for the Event… the room smelled of pee and unclean I was moved to a room a better smell on the bottom floor..I checked put the next morning and did not complete my stay… for the May 8th…

Good n

When I arrived at the airport, called La Quinta to be picked up by hotel shuttle. Hotel rep said I did not have reservation because La Quinta was sold to Sonnesto. I had to call doubletree to get a hotel room. I was not informed by Expedia that La Quinta was sold and I had no reservations. Call Expedia on 4/22/2026 and informed your rep. The Expedia called the hotel and confirmed the issue. Your rep confirmed that I should not receive a cancellation fee because I did not cancel I had no reservations. Now I received an e:mail from Expedia that La Quinta will charge me cancellation fee and there nothing Expedia can do about it. I had no reservation and La Quinta did not exist on 4/22.

Did not trust eating here so I have no idea how breakfast taste; but items were very basic. I did notice they had people from a sister location around the corner coming here to eat. For what reason IDK. Worst experience ever! Never stayed in my room because I felt like something was going to eat me up. I still ended up sleping in my van in the parking lot. Construction also makes it very difficult to enter the property parking lot. Super large roaches crawling around. Found 1 dead in lobby. Ice machine was broken. Jacuzzi also broken and not listed as broken on website. Bed linens were ripped up. No matress covers. Wood Furniture was deteriorating, chairs were stained, outdated and dusty. Carpet in room was soaked with filth. My tub was not even glazed! Chips of peeling glaze at the bottom and the drain of tub. They stated all the tubs looked that way. Has to be against health code to lease these rooms under the conditions they are in. The front desk chairs were also peeling like they got them out of a dumpster. Also had huge swipes of plaster going across the wall behind front desk. I usually do not leave reviews, but this was too unacceptable! I also have all photos and will be going to corporate on this location. No signs up stating they are renovating or intend to. Front desk was very nonchalant about the condition of the property. I understand they may be in fear of loosing their jobs. However the new girl did suggest I go to corporate and I am!

Clean room bed very comfortable

Great hotel love the environment. Great stuff always.

The hot tub is closed and they were short on soap. It was good experience just missing a couple things.

A great spot for a one-night stay before taking cruise from Galveston. The price is very reasonable, they offer free airport transportation, and the breakfast is great. I’d definitely stay here again for my next cruise.

TV never did work even after reporting to staff

Excellent

The entrance sign was broken/missing making it hard to find the entrance. Room was mostly clean but we did find an empty cigarette box on floor and our smoke detector covered in a plastic bag. AC was extra loud. Hot tub was out of service and full of goop. Pool was dirty and none of the equipment in the fitness center worked. Asked the front desk soap but they were out. Front desk staff were friendly. Would not stay here again.

It was what you would expect from, La Quinta— good enough

There was construction on the road in front of the hotel so it was a little tricky to get to, but other than that it was all great.

There was no hot water. No one wa

The room smelled like old cigarettes. There was no shower curtain, and there was mold in the shower.

Helpful clerk. However, no shuttle pickup. That needs to be addressed.

The breakfast was excellent. Recommend hot cereal like oatmeal to be added to the menu.

We booked two rooms one of the queen beds had blood stains and we asked for clean sheets a few times and never got them. The other room had crumbs on the floor when we first entered and we asked for the rooms to be cleaned but no one came. Wouldnt stay there again.

Phone is broken, impossible to call the hotel and so you can’t get a shuttle from the airport.

I had a pleasant stay .

Room was clean with a comfortable bed.

Man this place ain’t been renovated since it opened. The tub was chipped and chipping had to shower with shower slippers!!! The room smelled like old ancient never aired out before!!! The window didn’t even have a mesh to keep bugs out so u can at least open the windows and air the place out. It smelled horrible. The bed even smelled like the mattress been there forever. Man I was only in Texas for two days and I was barely inside but mannn when it came time for me to go in to sleep and shower I hated it!

Staff wasn’t at desk when I was trying to check in, waited a long time. Toilet wouldn’t flush properly in the room.

Room was very nice and clean receptionist was very friendly and patient will definitely stay here again

.

The room was clean and comfortable. Staff was friendly. The breakfast was great. It’s a little outdated but overall we had a great night stay.

Clean room. Staff was nice.

Nice

Staff was amazing, furniture and TVs outdated and house keeping could be a tad bit more extensive.. but overall good budget stay..

Great

The pool and hot tub not open for apparently 2 years so website is wrong. That was the one reason I choose this place very dissatisfied

I will say that the room itself was reasonably clean, and the price was affordable. However, the overall condition of the building feels like it needs significant improvement and maintenance. The property looks worn down, and some areas did not feel well kept. The phone is not working properly and wasn’t able to connect with the front desk. More importantly, I did not feel safe during my stay. I was traveling with my daughter, and as a woman traveling with a child, safety is extremely important to me. There were individuals outside smoking marijuana, and the overall atmosphere felt uncomfortable and concerning. Around 2:30 a.m., it sounded like people were trying to open different room doors, including mine. It may have been a mistake, but it was very frightening and made for a very long night. Additionally, the exterior signage is missing one of its panels, which makes it very difficult to see the hotel from the road. It’s easy to accidentally enter the neighboring property, and getting back out is confusing. While the price may be appealing, I personally would not recommend this location for women traveling alone or families with children, as I did not feel secure during my stay.

The hot breakfast was good, the beds were very comfortable, and the room air conditioner was nice and quiet. There was a big dent in the floor, the tub paint was falling off, wall paint was falling off, and there was actually a handle missing from one of the drawers in the bedroom! The staff did not seem to care when I told them that I had multiple complaints. I would not stay there again.

Good

I booked a room on expedia, and paid for it. Upon arrival the young man at the front desk informs me of an additional 100 dollar deposit that needs to be paid for incidentals. No big deal. This is where the nightmare began. Apparently the hotel does not accept my credit card type, and I was unable to check into the room. Nowhere on the listing or in the fine print did it mention the 100 dollar deposit or the form of payment they do and do not accept to pay it. Management refuses to refund my money for a room I wasn't even able to check into due to their policy and their failure to disclose this policy until they already have robbed you for your money. I work on the road, and I am in a hotel room 3weeks out of the month. I have been staying at wyndham properties exclusively lately, but after this experience, I am forced to take my business elsewhere. I refuse to be taken advantage of by a company I pay good money to for services.

They’re amazing

Water did not work on arrival. Place looks rundown and dirty. Not ever staying there again.

Room was great

2 loud fans running in the hallway, the flooring in the room was stained, torn, and poorly patched and installed, the bathroom flooring was missing a lot of the grout. The shower had no pressure, water was warm at best, and the shower head was waist high. The shower tile had holes in it from previous fixtures. There was no drinks or food available for purchase,

There were roaches that crawled out of the drawer when we opened it looking for a bible. The wall plugs were not connected. When you plugged in your cell phone charger the eall plug would not hold it. We propped something to lean against it to keep it plugged in.

The staff was nice, the room was clean and quiet. I was only in town because my flight to Louisville was canceled due to the snowstorm and was happy to find a convenient and inexpensive place to stay near the airport.

Very nice

Close to airport, shuttle service was available; called for pickup and alerted front desk for drop off.

The room was clean, the shower drainage can be unclog and the breakfast was not the best( egg had no taste, no fruits available, sausage didn't taste good). I have stayed before in other La Quinta had wonderful breakfast!