Quality Inn & Suites West Chase

Computers were down and they required a $50 deposit. They asked if I wanted to pay in cash which I refused. The lobby smelled of mildew and the elevator even worse. The shower curtain holder was broken and the linen had stains. My door had a piece of wood nailed to it covering an area you could tell was previously forced opened.

NOTHING AT ALL Arrived at after 12am 1st room . Bathroom and kitchen area had roaches running around floor was soaking wet around bed reports it FD ,he changed my room.Enter 2nd room .No blanket for bed ,no wifi ,remote not working, no clean sheets ..it was horrible.Some how i fall asleep ,wakes up and there a roach in bed with me .they should not be on booking. Com..HOUSEKEEPING WAS NOT AVAILABLE, .I let frontdesk know i would check out in the morning ,he said he understands. Goes to check out in the morning, no one was at the front desk to give the key too ,so I just left it there. I have been trying to call the hotel for 4days to get things straightened out but no one answers their phone.

Smell..it was bad

NOTHING AT ALL Arrived at after 12am 1st room . Bathroom and kitchen area had roaches running around floor was soaking wet around bed reports it FD ,he changed my room.Enter 2nd room .No blanket for bed ,no wifi ,remote not working, no clean sheets ..it was horrible.Some how i fall asleep ,wakes up and there a roach in bed with me .they should not be on booking. Com..HOUSEKEEPING WAS NOT AVAILABLE, .I let frontdesk know i would check out in the morning ,he said he understands. Goes to check out in the morning, no one was at the front desk to give the key too ,so I just left it there. I have been trying to call the hotel for 4days to get things straightened out but no one answers their phone.

It was okay.

It was okay.

Tv did not work and hotel refused to address

Clean room and comfortable beds

Location Roaches

Roaches

worst hote i've checked in by the moment. When we fisrt entered the room found just one roach, but after a little walk and then came back we found way more roaches and they were everywhere on the bed, doors, sink, restroom

Roaches ? in both rooms, my second room a/c was not cooling, no hot water in shower. Called front desk at 11:01 several times but got “VOICEMAIL IS FULL”.

Nothing The property was disgusted. The door lash was broken. The tub was cracked and there’s roaches.

Nothing The property was disgusted. The door lash was broken. The tub was cracked and there’s roaches.

Bad

I guess the only really upsetting part was no hot water but everything else was perfectly fine

Couldn't stay the whole night was a lot of bugs in the room, I left before check out very friendly staff just couldn't deal with the bugs

My room had roaches, the hot water didn’t work, the heat didn’t work, and the breakfast was scarce.

Bad

There was a few things wrong like the remote not working for the tv( not a big deal), there was no cold water coming out of the sink in the restroom, the swimming pool was closed and we had roaches in our room. My cousin had her own room and her tv remote wasn’t working either, she was told by the front desk to use her phone to watch tv lol. Definitely not staying there again.

No hot water. Wasn’t told at check in.

No hot water. Wasn’t told at check in.

Very friendly staff which was the best part of my stay. Room size was great but it was a bit stuffy in there air wise, even with the ac on.

Front counter staff was very rude and had no sense of urgency when I was trying to check in/out. I had roaches in my room and immediately checked out.

Ac made alot of noise so did fridge but room was nice and clean

Hotel had no hot water. Front desk offered checking out as the only solution.

Passable

hotel was very dirty and feel unsafe

This was the

No hot water had roaches nice sizes room and internet doesn't work was there for business and small vacation

It was wonderful, except hmmm….a little surprising to find so many strange small bugs lurking on floors and walls in my room. And the rug near the nice table was a bit sticky from a previous guest’s mess. But I stayed committed & didn’t leave, instead I enjoyed my stay!

Clening

No hot water, and no notifications about the issue when checking in

no

Roaches

Lack of carts to move lugage from car to room.

Parking was convenient The lobby halls and rooms smelled like cigarettes the room was roach infested there was roaches everywhere at night told the front desk agent Ricardo and he knew it was like that he stated that the hotel is full of roaches

The page said pet friendly so once arriving I was told they wasn't which end up costing me 100$ more to get a decent room at the last minute . Really put me in a financial struggle all because someone wasn't doing their job right

i paid for 5 nights and only stayed 3 and they didn’t refund me my money!! They also have roaches and their keys don’t work to the rooms we switched rooms 3 different times!!

I was told one thing over the phone and treated horrible in person, the owner, manager was very rude to me. And another thing to point out, nobody was in their, no one was staying their.

The rooms are terrible

The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.

My reservation was hard to find then denied so another type of room was given not the one I reserved. It was too late to look around for another hotel.

Dirty bed sheets and bed bugs

The gentlemen that helped me was so nice, very helpful, however the next day the Hispanic lady in the front desk was so short and rude. You could tell she thinks she owns the hotel and looked very unhappy to be there. Very poor customer service skills, She needs someone to train her on how you are suppose to talk to paying customers. I paid to be there it was not free the least I expect is courteous customer service. Disappointing.

Great customer service. I just expected the hotel room itself to be cleaner. When we were there the first night, we found some lip-gloss & a ring by the bed. Let's you know the room was not cleaned completely.

No smoking area Unfriendly staff

The staff is so nice to change the room to the third floor when I found out the rooms in the second floor has 3 roaches. Third floor is clean, second floor needs to clean

Great hotel well recommended

Hotel was very dirty had roaches in the hallway and in my room. Hotel staff was not friendly at all. Will not stay there ever again. And do not recommend anyone staying there no matter how low your budget.

Roach infestation

Hair on the clean towel, cockroaches on bathroom wall! The smell was horrible!

the staff did they jon the facility just had bugs and theres alot of homelesd in the area make u think to get out rhe hotel ag night

The hotel

It was greeat

The breakfast was great, kept well stocked. The room was very clean and the beds were comfy. Did spot a couple roaches in our room though, but it's the city so it happens

I was greeted with roaches, stains on the towels, and a damp smell. Luckily, the staff was able to change my room and it was better than the first one but not a place where I would stay again.

Not clean, alot of bug everywhere, the smell all hotel is very bad. But the front desk is helpful.

The room at roaches in the bathroom. Anytime i come to a hotel I video record going in and towards me leaving. I just wasn’t satisfied but it was short notice

Building smell smok every where and the available room was in 3rd floor plus elevator was out of service and because i have asthma it was very hard for me to use stairs , while im checking in the receptionist told us if you left any spots in the towels we gonna charge you fees for rhat even if makeup which was weird to here this is was first time in my life i here that

This is my 3rd time in a row that ive booked here cuz i do like it but ive noticed Roaches. Also my watch had fell by one of the furniture i moved it to get it and there was trash I mean the cleaning ladies can do better other than that it was good.. One last thing i liked that they did the House keeping but it was done w/o us knowing until afterwards just please be considerate to next time just ask us if we want it or Not.

okay

I booked a room elsewhere and it wasn’t available until the next day so i called the closest place with availability. However upon turning the light on, about 3 ROACHES jumped off the bed and ran under the bed. As I gathered my thoughts from already being extremely exhausted I decided to pee b4 I head to the front desk. And this next grandpa roach ran straight towards me! I almost didn’t make it out alive… Im traumatized meanwhile ;itchy scratchy describes My nerves. Paranoid thinking about if I would have taken my contacts off and laid down. Go ahead and add them to Baymont and Red Roof. It would behoove then ro Tear that infestation down and start over! Comfort suites refunded me immediately however EXPEDIA IS STILL DECIDING IF I SHOULD BE ENTITLED TO THE REFUND. The agent told me it was doubtful I would be granted a refund but would follow up in 72 hrs. This isnt an unreasonable courtesy . Are we really negotiating a common courtesy for filthy sleepying conditions)? It should be a standard. Roaches are never ok at any establishment!

Do not stay here

Broken recline chair (should be in the trash so bad), did they find it in the trash ? Roaches everywhere. All furniture is old and party broken. Carpet is sticky. This place needs an overhaul. Definitely not a place that you want to stay. Management or Owner does NOT care about customers and is trying to earn all they can without doing any updates and cure health issues.

ROACH CITY - They moved us "3" times (3 different rooms, different floor) but each time - so many roaches. So we left after 4 hours. DO NOT STAY HERE. I stayed here just a few weeks ago and left after 1 day and was advised it was taken care of and all was ok. So I put some friends of mine in there for a 3 day stay and it was WORSE. ROACH CITY - I was embarrassed I recommended it for my friends and personally moved them to a much better hotel - apologizing constantly for trusting this manager. Even opened the refrigerator and 5 roaches around and in the refrigerator DO NOT STAY HERE.

Location wise it is convenient, if you will go to renew philippine passport it is 4mins away to the consulate, price wise affordable, service is poor. Frontdesk they took forever to attend you. They will not answer calls and nobody stays iin the frontdesk.

Staff was very nice but it was roach in the room

Good so far

We got there they said no more room available for me I need my refund please

I wish I could give zero stars but I know a least one is required to post a review. I experienced one of most horrible experiences checking in today. Actually, although I had a reservation and had till 12 midnight to check-in, upon arrival, I'm being told by the night clerk that my reservation was canceled several hours before arrival with no explanation other than "You can be mad at me or curse me out, but it's nothing I can do" What type of response is that? I had been awake 24hrs straight and really needed this room to rest up! I've stayed in dive hotels before, but the service I recieved on My 24, 2025, is by far the worst!

Very good

It was awesome

Very dirty. The lobby smelled like mildew

$50 damage deposit to be returned at checkou...so I submitted cash to be returned to me the second day. A credit card deposit would take 10 days to happen...and sometimes a mistake is made and no refund is given...so paying a cash deposit is safer.

The room's smoke detector had a low battery so it was chirping loudly as soon as we walked in. Before we even set our bags down, we saw roaches crawling around. We went down to the front desk and the night clerk admitted they had been having problems with bugs and "someone had been out earlier that day..." my skin is still crawling thinking about it. We left immediately and went to a different hotel.

It has roaches but other than that it was okay

The room was inhabitable walking into the room.Opening the cabinet to where the kitchenette was creatures jumped out at us.Looking in the bathroom, roaches were in the bathtub.Some were dead on the floor somewhere alive on the floor we did not stay here for fear of us waking up covered in roaches.I do not recommend this property to anyone

They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up

This place is dirty nd service is rude cockroach’s in rooms blankets dirty also the app told us it had a jetted tub so I paid more and the place it self didn’t have any so I paid more for a basic room when I could of paid 30 cheaper for what I paid

I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip

The staff wasn't friendly

The tube didn't work and the won't to accommodate or reimbursement for the room but overall it was nice

Everything

No elevator, was told it’s been out for over 2 yrs. That’s unacceptable. Had to climbed stairs with luggage. When asked for a first floor was told they only have 1but windows was boarded up because someone tried to break in. Breakfast was a joke.. Ask to speak with manager was told they are not in country. If I could give 0 stars I would. Front desk clerk say I couldn’t get my money back.Really believe I should get my money back.

"Elevator is out of order"

Dirty bad smell and take a 20 minutes to get the hot water

I stay only one night cos is dirty a lot cockroaches they need to talk with any representative of expidia to one day of refund on my account pls

Very nasty. The bed bugs and rock invasion. The furniture was broken. The smoke setector was ripped of the ceiling. Very bad

Very nasty

I experienced roaches, mildew, spots and stains on blankets and linen, water stains on ceiling, refrigerator not clean

Cops are in and out of the place, broken windows, and musky smell. Stay away from this place

Quiet & Private

The staff was horrible. I booed this room over a month ago. The attendant said my name Spanish name MARIA did not coincide with my credit card MARY. The last name is the same. All my cards are under Mary. The signature on my drivers license is Mary. Then my husband asked to charge it on his credit card and the ignorant attendant said no because he had not booked a reservation. WE crossed the street and with no RESERVATION stayed at the RED ROOF INN.

the inn had cockroaches, flies in the room, the plumbing sucks.

1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.

I always check places for bedbugs under the mattresses and furniture. No BBs but there were dead roaches under the bed and then a live one crawled up the wall. I told the desk and the person working was very curt with me about my complaint even though I approached respectfully. They moved me to a room on a diffrerent floor which was all around better but once again had a dead roach under the mattress. If I hadn't used OneKeyCash to pay for this I would've been much more upset. Behind the building is an empty lot where there were folks screaming and toss beer bottles.

The Wi-Fi was not strong in the room and there were some insects in the room. The hotel did change our rooms once we showed the pictures.

was oky

The elevator wasn't working so we had to carry our own luggage up. There was cigarettes and other trash in the stair case. The room smelled really bad and was a little dirty. We found a frozen water bottle that someone had left in the fridge as well.

First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!

Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked

This place had geckos and roaches in the room, the sockets were burnt out. The bathroom was not clean. It smell like mildew and mold. It was damp and wet in there.

Its a no for me didnt feel safe

Great customer service

Ruin my family vacation with hundreds of roaches crawling on nite time. Unsafe floor could break your feet easy. Manager meaned and unprofessional. Not coming back.

Smell bad, no hot water, old & dirty furniture, we had like a bed sheet for comforter

Smells unfresh. Sink clogged. Chair dirty and old.

They stay was wonderful good location accessible to many stores and restaurants. Only issue that bugged me (no pun intended) were mosquitos Both mosquitoes coming in from underneath the door every time I killed two 3 more appeared. I had to put a towel infront of the door to keep them from coming in. Over great stay

The manager Paula was awful. Stole our $50 cash deposit and kicked me and my husband out. I have a small service animal and they kicked us out due to a small dog, ada registered. The room had no hot water, no working tv, leaky air condition, roaches, and burn holes in the bedding even though it’s non smoking.

Ugly smell, everything is too old.

Hotel was dirty, with horribly stained carpet, and smelled like mildew. People at the front desk were nice. All my impressions are from just walking in. Area around the hotel was very run down and not maintained. Reflected what the inside looked like. It hasn't been updated since 2000 probably. *Context* I tried to stay during the effects of hurricane Beryl, personally double booking should NEVER happen. Its not okay when airports do it. its not oaky if hotels do it.

Perfect for the money and current situation

Do not stay here. Roaches r horrible. They actually had to come spray our room. Loud homes less lady sleeping on the couch in lobby. Prostitutes and homeless ppl on side and back of hotel living/hanging out there. Lady at front desk during day is rude with attitude. Night clerk very nice

I wouldn’t recommend this hotel unless you plan on just spending one night ONLY or you're just desperate for a roof over your head and don’t really care for talking to an unprofessional staff.

I wouldn’t recommend this hotel unless you plan on just spending one night ONLY or you're just desperate for a roof over your head and don’t really care for talking to an unprofessional staff.

The staffs are really helpful and ready to help.

I liked the staff and service. I got to the hotel very late at night and it was quick and easy to check in. Property was not well maintained though. Sink had water standing when used and tap was rusty and old. No hot water in the morning for shower. Wasn’t fixed for until I checked out. I am glad I was there for only one night.

Pictures shown on the website is NOT what you will be staying in. I ignored previous reviews trying to save money...I will NEVER do that again. If you care about moldy smells, dirty bathrooms, and stained carpets (just to name a few) do not stay here.

The property was dirty and person next door were fighting all night and playing with guns