Quality Inn Houston East I-10

The room was okay. The only issue I had was I woke up in the morning with no running water.

The room was damp no matter what temp the ac was on . I found roaches in the restroom and under the table and a bedbug on a pillow. The free breakfast smelled sour and they let bums smoke weed near the entrance . I will never go there again.

Decent place for a short term stay. The beds aren’t very comfortable. The

Roaches in the room , pubic hair everywhere , room was supper humid and rug was wet

This was a very unkept unmaintained building elevator broke down I got stuck inside by a rescue had to come save me staff also required me to show proof that I have a service dog

Horrible staff. Horrible room. Horrible service

My stay was not bad

Overall it's well good staff is good an room is always good

Very Nice And Quiet Stay, the room was clean and breakfast was free.

Just, no.

From the beginning, right when we got to the sliding glass doors, they still had old signs stating, "Must wear protective masks." Upon arrival there was nobody at the front desk. They left a note that said, "We are attending to other responsibilities. We will return in approximately 15 minutes." In my opinion, that is definitely not a way to run a business, not to have enough staff to cover the front desk. This was at 9:30 pm and especially since we traveled all day and all we wanted to do was get to the room. It took about 20 minutes before somebody actually came to the front desk. Once we got into the room half of the lights that have switches on the wall didn't work and our phone didn't work either. On a positive note, the beds were comfortable. We travel to Houston often, but I don't think we'll be staying at this location again.

I love that with very little money I could get a very good hotel like that in Houston and I got a very decent breakfast too. I am really impressed to be sincere.

My wife and I had to make a quick 24 hour trip to Houston for an important appointment & quickly return home. We hadn’t eaten anything before checking in so we quickly checked in & went up to the room to drop our stuff off and head out for some food. Thankfully we placed all of our belongings on the coffee table! When we arrived back a few hours later that night, we inspected the bed & room, found mouse droppings between the mattress and box spring. We immediately searched the rest of the room and bathroom, discovered multiple droppings all of the room and torn carpet near the walls, furniture stained & damages. In the bathroom there were roach sticky pads & two roaches crawling on the wall. The room was overwhelming sprayed with room spray and there is a very large chance it is the reason why my wife is now sick. Our TV was not working so we asked staff to help which they did promptly but stated that they did not have a “cleaner” room to move us to. We tried to sleep after in depth inspection only to find out quickly that the bed is not comfortable and actually comes to a V shape in the center. Worse sleep of our entire lives. We woke up & checked out very early after taking video and photo evidence. I rated this 2 stars only because the breakfast staff was wonderful when it came to advising of allergies (which is rare in most of our stays). The front desk girl while she couldn’t move us to a cleaner room, she did help with the TV and was not rude to us when we complained.

Cock roaches...literally...EVERYWHERE!! This hotel was disgusting. The rooms were nasty, grime & I refused to sleep there. No exaggeration...absolutely disgusting!!

Always good staff is well

great affordable stay

My stay was good it's always clean always decent

I didn't like that there are baby rats running around in the rooms

Not only this but their continental breakfast consists of whatever baked items remain from the day before, juice, a waffle station & either bacon or por pork sausage forget about any eggs. Also forget any fresh fruit unless you'd like an apple. Thankfully their was fresh coffee. (Don't expect ice as there is NO ice machine on the premises). Worst still, the help. Anytime you conract the desk they act as if you're inconveniencing them. And this is IF you're luck enough to find someone at the desk. I was there for work & the wifi connection was abhorrent so please bring your own hotspot if you need to do anything more than quick emails. Also, while located close to I10, this location is plagued by a large number of homeless persons. So please be mindful entering & leaving & where you park youd vehicle. Overall - I'd give this place a 2 or 3 - it could be better if they cared to try but they clearly don't. Your money better spent elsewhere - trust me! **you've been warned**

I liked the breakfast attendant Mary she was very welcoming and sociable. Housekeeping was good and Front Desk was ok. Only complaint I re ally have is that rooms are small for the price

There where ants crawling on the check in counter. The elevators are falling apart and graffiti all over them. Our first room had ceiling that was coming down, no smoke detector, and the toilet seat was only held on with 1 screw! Our second room we couldn't get into for another hour before it was ready. It had no smoke detector, paint peeled up from the furniture and stained bedding. The breakfast consisted of cold meat, a waffle maker and cereal. The staff uniform consisted of jeans and beer logo t-shirts. Definitely do not recommend!!!

I missed the eggs for breakfast!

For the price, it was good breakfast was fine. The only problem I had was for some odd reason the TV and the Internet did something weird where I could not watch TV. It would not go off the main channel of the Preview channel. Basically I couldn’t change anything.

I had saw a mouse in my room, did not want to make it a big deal? Called the evening front desk spoke to a woman who told me they would get traps that evening, never heard about it again

It was in a convenient location for all the activities I was doing in Houston for the weekend. They serve good breakfast in the mornings. There were roaches in my room. My phone didn’t work in my room. I couldn’t connect the wifi on my tv in the room so I was unable to watch YouTube, Netflix, etc. I could only watch cable tv.

The staff were really nice and helpful, but we wouldn’t stay here again. The hotel itself could really use an upgrade.

Definitely needs some upgrades. Decent enough. The AC could not be adjusted in the room so one side was hot while the other was cold. Shower worked well but was missing one of the toiletry bottles.

The breakfast attendant Mary was exceptionally nice the rooms are really really small and I believe should be a little cheaper and not go over $400 with the taxes included but I paid $452 with some change total.And the front desk was left unattended a lot. Dryer didn't work good so I basicly spent $2 more than I should have but washers did there job. I got stuck on elevator but only for about 5 mins. Elevators are not reliable. I did see quite a few roaches but I just made sure to take out trash more frequently and I didn't see them as much. Overall it was decent I wasn't trying to be in luxury just somewhere until apartment is ready on the 23 The laundry facilities , the breakfast needs more variety but it was decent.

Dispite the last review I seen on here about the roaches I wanted to give it a chance. BIG MISTAKE. As soon as we walked in we seen little bitty roaches. On the wall and on the bed. Yeah no I could not do it. Looks like this has been an ongoing issue that may need attention. There was a weird smell and felt humid in the room. The attendant was nice and did not question us, she cancelled the reservation and suggested to contact Hotels.com for refund.

I stay two weekago. This motel is damn NASTY. I will never ever stay there again!!!!

Small roaches on floor throughout room. Smell funky also

Amazing room very clean friendly staff free hot breakfast and the size of the room was great!

Good location, good staff, nice breakfast, roomy parking lot.

It was just a room to sleep. Nothing fancy here. In at 11pm out at 7am next day

this was a great place to stay if you’re okay with staying with the night crew aka COCKROACHES!

customers are very polite and mannered . If you like fast and easy food there's 3pkaces in front and afterwards you can take your food and enjoy it by the quiet well kept pool.

The room was clean and breakfast was delicious

Front desk was rude

locations

The cleanliness was awful

I have stayed here before and did not have this experience. For solo travelers please be aware that there is a larger than normal homeless population in the area that are comfortable approaching people in the hotel parking lot. The parking lot is not secure.

The breakfast, the homeless outside, the people stealing, the parking lot, the cameras don’t work

The staff were very respectful great and at your assistance My room was a 4/10 tho they didn’t vacuum My room had a real strong order but once I reported it they didn’t vacuum come in fix the order and more that I did need which made the rate of the room go from 4/10 to a 7/10 I believe they need more cleaning supplies they need to vacuum more and also they need to have someone to clean the elevators and hall around the clock to maintain the up keeping of the whole facility they also need security due to homeless issue outside but the whole experience is a 7/10

The place was dirty, first room smell like cigarettes and there was a hole in wall, I didn’t know I was in hood the way the room smell like also. First time coming to Houston and I thought it was a nice hotel and it was not. I didn’t even stay at all and got catfish by the “nice pictures”.

The people at the front desk did what they could to make my stay comfortable. Nothing

They scammed me.

Staff is rude and try to act like they control you

Everything

breakfast is always great and the hospitality is awesome very nice people very clean excellent

Quiet, with friendly staff and a pretty decent breakfast, very pleased with everything, this is the only place I stay when working on this side of H-town

I had a 3-day stay at this hotel and the staff was good I just had one problem it seemed my air condition worked when it wanted too but I wasn't about to complain because I was okay. The breakfast is always good which consists of several items like cereal,bagels, eggs, bacon or sausage depending on the day, coffee, yogurt ,muffins, waffles you have to make yourself and much more. Overall it was an ok experience and I will definitely always return when I'm visiting Houston.

Staff is great would stay again

The room smelled like meldew, there were roaches and they stole 3 $500 flatbed tarps right in front on the property. All the ice machine in the hotel did not work. I wouldn't recommend this hotel to anyone.

There was roaches everywhere

It is time to remodel and replace. The facility has reached the end of its useful life, and modernization is required—including improvements to the entrance, better parking lot lighting and signage, replacement of window coverings, new carpeting, and a fresh coat of paint. It boasts an excellent location with easy access to I-10, situated right across from Taco Bell and Burger King.

The roomnsmelled moldy and didnt have smoke detectors

Not much The location was a little dicey with the people in the area around the property They also charged my card for the security deposit and haven’t returned it they didn’t release it and charged my card and they won’t return my messages to refund me!

Nothing , mold in the rooms, when I told staff about the mold and roaches , they knew about it so that told me they don’t care about anyone’s health , roaches everywhere. Room was hot . We had to switch 3 rooms and I just asked for my refund back. And it was just poor . I don’t recommend staying here Nothing , mold in the rooms, when I told staff about the mold and roaches , they knew about it so that told me they don’t care about anyone’s health , roaches everywhere. Room was hot . We had to switch 3 rooms and I just asked for my refund back. And it was just poor . I don’t recommend staying here

Very clean rooms, wonderful breakfast friendly front desk, and minutes from downtown

The property is dirty. Has an awful odor. Vagrants were around, this was not a rest stop!

Breakfast Room smelled TV wasn't working telephone had no wires just a phone no connection.

Lack of channels on the TV

Poor quality hotel

Dirty From desk was not help

The room wasn’t to appealing, it was very dirty , strong smell of marijuana throughout the room . Breakfast was great tho limited option but not your regular grab and go

If you are looking for a tranquil getaway where sleep is entirely optional, the Quality Inn Houston East I-10 delivers. The local police department clearly views the property as a second home, dropping by with comforting regularity. My neighbors, a lovely couple who reenacted domestic warfare nightly, provided a wonderful acoustic backdrop that rendered earplugs obsolete. And who could forget the multi-legged roommates? The roaches were surprisingly accommodating, even if they contributed nothing to the rent. Five stars for the constant existential adrenaline

Good

The staff is the worst

Mold in the bathroom, tiles broken and missing, carpet was wet, TV remote was broken. Only had a 30 minute late check out ( I was willing to pay for a later check out and was told no) only 1 dryer worked and that took over an hour to dry clothes. Elevators smelled like melting wires and needed some upkeep. I was on a 34 hour reset as a truck driver. I'll look for something better next time I'm in there Houston area.

Everything is just perfect

Wow where do I start! This hotel is the worst of the worst omg! Do not i repeat do not go here. Its smells like mildew and smoke. The rooms are old and smelly. It was roaches crawling around. Tub was brown and nasty. I asked the staff about the roaches and she said the ac unit leaks water and the moisture brings the roaches. It was a literal nightmare! Never again. This hotel need to be torn down its disgusting!

Perfect

Bastante limpio buena comida a un buen precio

1 week in this hotel and no cleaning room at all! Took the bath towels and never bring new ones!

The hotel was as advertised. The area surrounding the hotel was soooooooo sketchy. Would not recommend for families, women, or anyone with a vehicle.

It was roaches in the room. Me in my husband was only there for 10 minutes and we checked out

Our room was dirty, our second day our room still was not vacuumed. We called front desk to notify and told clerk upon check out. There was also a cockaroach in the bathroom.

My room 405 was infested with roaches and smelled terrible. Told the front desk and they offered to change my room because the receptionist is aware of the problem. When I switched, the next room was infested as well. I didn’t notice the first night because I fell asleep as soon I entered the room but the one night I was in there awake you can literally see them crawling in and out of the headboard. I spent a whole hour shaking out my clothes and ended up just canceling the rest of my stay.

It was ok👍

Roaches are everywhere

Everything was great

The room was dirty. Bed sheets were dirty. The room smell very humid.

Good

Everything went well

Everything was good

Hotel was okay. But I noticed the bedsheets weren’t as clean. The sofa bed had a roach and so did the bathroom. I would not return to this place.

I would not stay here again . The elevators were filthy the room smelled kind moldy and mildewed. The Tv remotes did not work for the tv and on top of that when i requested bedding for the sofa bed the girl gave me one flat sheet . Nothing else. Used soap from previous person was still in sink . Also the fridge did not work .

Everything was excellent

Bad experience, my backpack get stollen, staff did try to help review cameras all this thing, didn’t see anyone except housekeeping, I ask does she saw backpack while cleaning room , didn’t get clear answer from staff, I don’t have enough time fighting with them cuz I have to go to the airport. I lost my car keys, metaglass case , AirPods and my clothes. I hope so somebody follow me up with the details and updates.

Parking lot and elevators made the hotel look run down but the room was fine. Bed was comfortable and room temperature was good. Breakfast food was cold but coffee was good.

The price was decent and there were no bugs. AC worked good. But the room smelled of pee and there were half-naked teenagers running around in the middle of the night outside (that were staying at the motel) and a guy sleeping by the front door with a bottle of liquor by him

Good service

Place was so dirty, and there were insects everywhere.

Disgusting disgusting disgusting roaches in the room disgusting musty smell in the rooms and in the hallway just overall disgusting place. I checked out early and got another hotel.

Very nice and very good

Clean room, friendly and helpful staff.

pasar la luz de la calle, finalmente la secadora de cabello no trabajó. El desayuno estuvo bien. El primer piso tiene buena vista, muy diferente de las habitaciónes. No regresaría a este hotel.

I’ve stayed here a few times already and each time is great. No complaints. Fresh breakfast in the morning, staff is always helpful and polite, and the area is a little rough, but the property is super safe, and has proper security policies to keep its guest safe!

The room was clean, the pool was nice

Clean room. Friendly staff

Staff very helpful

Cleaned room and decent continental breakfast. Only flaw was no ice machine on ist floor have to go to 3rd or 5th floor? This needs to be fixed and hope next time i use it again.

The guest services representatives were great

Everything was perfect

The food could be warmer

The establishment in general could be cleaner.

Too many homeless people

The breakfast was actually good and the beds were very comfortable!

The room was dirty, carpet was wet, trash was literally on the floor the cleaner didn’t bother to pick up previous trash. Pillows had stains on them. This property is very low quality i wouldn’t recommend at all. When u first pull up it feels dirty

ok

Very deteriorated hotel, there were cockroaches, it had a bad smell, nothing recommended

Breakfast

Check in fast staff nice but the elevators were very junkie and I did see two roaches in my room

I didn’t get the young man that was working the front desk, but he was very kind.

off brand type Cheerio's, Fruit loops, no milk, nice yogart, waffles, coffee, bagles, white and whole wheat bread, a microwave, a toster and scrambled eggs & link sausage one morning and link sausage & bacon another morning.

The staff was nice and professional. The room was beautiful and clean and cozy. Breakfast was hot and fresh and good

Clean. Friendly desk staff. Breakfast okay.

Service

They had in hole in my wall. They also had roaches in the room. They corporate think. It’s time to steam clean their carpets their Internet do not work, proper in all three of the rooms. The TV kept going off and on.

Was left without clean towels , they made me take the dirty towels down so I could get “fresh” ones , the tub was nasty. The room smelled musty. The area is definitely not the best . Avoid if possible .