OYO Hotel Houston Katy Freeway

ROACHES

That is definitely the worst experience ever The hotel shouldn’t be listed in Expedia or anywhere! The room photographs are all false. The place is a rat hole. Upon investigation and reading reviews drugs are being sold there. There are reports of crimes reported in the property and their “policy “ is no refunds for a reason

Infested with roaches and homeless outside the building

place was a roach motel

My stay here was not a good stay. I was traveling with my kids and husband on a business trip and the room didn’t fix the picture that’s shown online. It’s very run down they had a lot of our guest and some that are not guest out smoke weed and doing other drugs. The room was very nasty it had roaches in there, the air and WiFi was not working went to the lobby to see if we could get another room and the other room was just as worst at the room we was in. This definitely need to shut this hotel down and start over. Most definitely don’t recommend anybody to go to this hotel. There was not breakfast at all. This place need to get a better staff.

Disappointing

Worst hotel in Houston

Only the location Everything

Only the location Everything

Pesimo otel ases reservacion y llegas y te la cancelan

We had no hot water for 2 hours we weren’t gave towels the 3 days we were there cause the washers were broken and when we arrived there was other people’s trash still in the room

Bad

I would give this hotel ZERO stars if I could. This was one of the worst hotel experiences I have ever had, and I would never recommend this place to anyone, especially families. We drove approximately five hours from Dallas, Texas, expecting to check into a clean, safe, and comfortable hotel. Instead, we arrived at a filthy, poorly maintained property with terrible customer service, disgusting rooms, broken lights, missing pillows, bugs crawling on the floor, and a front desk employee who showed absolutely no concern about our situation. After everything we experienced, we did not even stay at this hotel. We were forced to find and pay for another hotel after a long drive, and we ended up losing our money for three nights. This was an absolutely unacceptable experience, and I strongly believe that Hotels.com needs to seriously reconsider listing this hotel on its platform. Absolutely Filthy Rooms and Unacceptable Conditions When we first arrived at OYO Hotel Houston Katy Freeway, the front desk employee was extremely rude and unhelpful. From the very beginning, we felt unwelcome. After driving for approximately five hours, all we wanted was to check into our room, get some rest, and enjoy a comfortable stay. Unfortunately, the room we were given was absolutely disgusting. The bed was not even made, the room was filthy, and almost all the lights were not working

Price My room was supposed to come with a microwave and a refrigerator it did not.They had a microwave vineyard that did not work.I had 3 days without TV. There was roaches almost everywhere.. housekeeper will not come to your room. You literally have to tell her

Price My room was supposed to come with a microwave and a refrigerator it did not.They had a microwave vineyard that did not work.I had 3 days without TV. There was roaches almost everywhere.. housekeeper will not come to your room. You literally have to tell her

Well, for one they don’t even let you in they make you talk through a window with a list of made up rules. but it’s in Katy so I thought things would be a little more nice but even talking through the window the security guard was the one checking people in. I don’t even think there was a front desk worker but told me they couldn’t give me a room for a room that I booked way in advance. Then I was calling the hotel multiple times throughout the day to make sure I was able to get a room and don’t want picked up which would’ve been convenient because when I did make it there, they told me that I would have to contact who I booked with because they wouldn’t be able to give me a room tonight well to be exact. I booked the king size bed, but he told me that they didn’t have anymore. they only had double beds and I said well can I get one of those and he said no cause you’re not going to like them. So I left and continued through Expedia to help me get another room somewhere else.

Everything. Mold bugs, the murders that have recently occurred here, the graffiti on the room walls and holes punched in walls, urine sprayed on walls. Left after walking in. Again, it needs to be torn down immediately!

The room they gave me had a mess there was a bed standing up, a broken mini fridge in the restroom I didn’t even stay there I got another hotel and they said they didn’t have other rooms available

Yes that they took my money for the room when I booked it but didn't allow me to stay because they gave my room away

Didnt even check in. Property is horrible. Crack junkies surrounding the front door.

I did not stay at this hotel due to the extremely poor and concerning condition of the property. Upon arrival, I noticed homeless individuals around the property, which immediately made me uncomfortable. When I entered the room, the A/C unit was pulled out of the wall. I also pulled back the covers and discovered what appeared to be bugs in the bed. I was in the room for approximately two minutes before deciding that I could not stay there. I immediately notified the front desk attendant, who was the only staff member on duty at the time. He assured me that I would receive a full refund. I even offered to assist with cleaning the room, but I never received any follow-up from the property manager nor did Expedia regarding my refund. This experience was unacceptable, and I would not recommend this hotel to anyone. I strongly believe Expedia should review this property and consider whether it meets the standards expected of properties listed on its platform. Please honor the full refund that was promised.

Very professional The gentleman at check out was very nice, very friendly

No No like

No No like

Only one room avaiable. The TV was ripped off the walls, ac did not work. (It is August in Texas) and the room was not maintained well, floor dirty and paint/makeup smeared all on the wall. Horrible customer service and I was not able to get my money back after 4 nights of paying in advance. Do not stay here

Tear the building down and start over.

Everything

Nothing..... Everything

Abian cucarachas y personas Drogandose en las gradas

Very poor

The employee was nice The roaches, dirty room. Location is very bad. Infested with roaches to the point where they crawl on you. Not safe to walk outside at night.

The employee was nice The roaches, dirty room. Location is very bad. Infested with roaches to the point where they crawl on you. Not safe to walk outside at night.

I didn’t like anything about the property they falsely advertised with the photos I didn’t like anything about it

Unsafe

Don’t go there too many crack head

Decent hotel for the price

Expedia.com using PayPal. When I arrived at the hotel (Oyo hotel Katy Tx) they informed me that they had no available rooms. When asked if I could have something to show that I had arrived at the hotel I was told no but to take a photo of the sign on the hotel office door that was signed by the manager stating that the hotel had no vacancy which I did. I called Expedia right away to inform them that the hotel Oyo had turned me away due to no vacancy and that I would like a refund. An Expedia representative told me over the phone not to worry as I would receive a full refund after he contacted the hotel staff. He placed me on hold while he attempted to contact the hotel. I was in this call for 39 minutes only to be told that the Expedia rep was unable to reach the hotel but would try again the next day. He told me not to worry, this happens all of the time and that I would get my money back as soon as Expedia reaches the hotel. I continued to receive emails from Expedia saying not to worry they were working with the hotel to get my refund to me. In the meantime I provided them with my arrival time to the hotel and the photos I took stating there was no vacancy at the hotel. They basically resold my room to someone else. In the emails from Expedia they kept referring to my situation as a "request to adjust my reservation without penalty". Each email came from a different representative so l would explain to them that adjusting my reservation

This hotel is DISGUSTING. Roaches as soon as you open the door and the most unbearable scent of urine everywhere. I can’t believe this is even open for people to live in. This place needs to be condemned.

2 room no TV, extremely noisy people kept me awake all night including one man that knocked then sounded on my door only to realize he had the wrong room. No phone to call the rude clerk to tell.

Don't go here, the room looks nothing like the pictures and they have roaches and some sketchy people hanging out. The air conditioner looks unsafe to touch. Exposed wires. 1 pillow for 2 people in a king size bed. Towels were dirty. I felt sick and I can't sleep with roaches crawling all around, it was so bad I checked out and was told they would give me $5 for the inconvenience, what a joke, this is false advertising, I wish I could show the pictures I took.

Horrible nothing like the pictures bed had bed bugs

Pick anywhere else. My door was already open and smelled like cigarettes when I got there for the first time after getting my key.

The room was dirty and the white sheets were NOT white nor clean. It’s disgusting to think I almost slept there. I’m glad I canceled and looked elsewhere. This complex is also in a really bad area. If you’re cool w it, by all means. But this place will make uoi question your stay, your walk to your car, your belongings in the car or room. No thanks. I’m sorry it might be for some but not for me. But front desk guy was nice and willing to do my refund without any questions once I showed him pics of dirty room.

A FAMILY OF ROACHES, NO MICROWAVE, FRIDGE DOESNT WORK, OUTLETS WILL OVERHEAT YOUR PHONE BECAUSE THEYRE NOT WIRED RIGHT, STAFF DOESNT ANSWER PHONE

Ac was old and ugly

This place should be shut down it had nothing in the room not even a remote it looked like it was about to fall down had roaches and a pretty bad all around atmosphere bad surrounding area

Just horrible.

Made check in, got into the room and got out of there in the very minute. DISGUSTINGLY DIRTY!!!! Left the key in the front desk and got out. I am so disappointed that hotels.com don’t care to check up the hotels you offer. I have pictures as proof.

terrible place, full of roaches, front door wouldnt lick, room smelled like marijuana and urine. had to be changed to three different rooms and still the same. that hotel never gets cleaned

what staff, there’s no staff just county sheriff’s monitoring check in desk. do not feel safe here. Guests are loud outside with what seems like arguing, playing music really loud. More importantly my door to room has gaps whereas you can see inside/outside of the room i’m in. I have requested another room but told there are no vacancies. The website description is deceiving from the actual hotel.This is fraudulent advertising. This hotel looks like a hotel that accommodates the criminal elements. The hotel does not even have a phone. You have to walk to the front desk. What type of business doesn’t have a phone number to contact them. I am requesting a refund so I can go find a safe place to stay. I am putting in claim with paypal also. Please advise asap please.

NO Towel in the bathroom, no cable tv, no light in the bathroom mirror area, room was dirty

When I arrived, you have to check in via a security window which appears to be security glass. Once checked in, I drove around to the parking area closest to the room. There were parked cars with music playing and other people coming up to them for what seemed like transactions. Were people hanging out on the balcony’s drinking and shouting. In all very unsafe vibe. Highly discourage this place.

The room's overall quality and cleanliness were a serious concern. The place is infested with bugs, the bathtub is extremely dirty and filthy. The main door didn't have a bolt lock.

I left was run down

Neat arrangement everywhere inside the hotel. The room felt bright and peaceful. Staff provided timely service. A perfectly comfortable stay.

Room was clean, and the staff were very cooperative.

The hotel had a warm ambience that made settling in very easy. The room was clean with soft lighting. Staff were polite whenever approached. It turned out to be a very comfortable stay.

Such a refreshing environment with calm surroundings. Rooms were tidy, and everything functioned perfectly. The staff handled everything with professionalism and patience. Definitely worth recommending.

Incredibly well-managed property. Felt safe, comfortable, and cared for throughout the stay.

Old, Dirty and dangerous

Loved the pool area and the relaxing atmosphere of the hotel.

My stay was comfortable as the location was convenient and safe. The room lighting was relaxing and well placed. The bed gave good comfort. The staff was polite and welcoming.

The one-day solo stay felt perfect with the easy location. The lights in the room created a peaceful vibe. The bed was very comfortable. The staff handled everything efficiently.

Somebody left the door open. Not sure if enter for cleaning but left soda can inside. It does not feel safe.

The quiet environment made it easy to recharge, and the location was ideal for both work and leisure.

First room they put me in smelled like urine and was infested with roaches, and a bunch of traffic all night I feared for my safety. I went back to the office and they gave me another room and the second room wasn't any better! The AC wasn't working, roach infested, microwave was out, security lock broken, sheets had blood stains, one towel to use and had blood stains as well. Bathtub and vanity stopped up! I had to leave and slept in my car at a Walmart because I didn't have anymore money! worse experience ever!

I appreciated how clean and well-maintained everything was.

Impressed with the eco-friendly initiatives like refillable water stations and smart lighting. The commitment to sustainability made my visit memorable.

A short but thoroughly pleasant stay. The lobby was inviting, the staff attentive, and in-room amenities were thoughtfully arranged.

The location is excellent for both leisure and business. The room was spotless, and the attentive staff ensured our stay with my partner was smooth and enjoyable throughout.

Our family loved the peaceful surroundings and attentive service throughout our stay.

Well after that initial shock, he trayed me the room key. I drove around the bend in the parking lot, which had football stadium lights (for a reason). The lot was full of sketchy characters, most of which resembled drug dealers, prostitutes, and rift rafts outcast from normal people. There was a caddy with all for tires missing sitting on its rotors. Next to my parking spot. I made it to my room on the second floor, open the door and the first thing that hits you is the smell. A mixture of dog urine, meth pipes, body odor, and sewage. I tried the light switches but all the lights were not working. So I hit the light on my cell phone and focus on the walls because they were moving. That movement was German cockroaches. Literally thousands of roaches running throughout the room. In the bed, floor, walls, bathroom, floor tiles. I put my foot on the bed and pushed. More roaches ran out from the mattress which was also saturated with dog urine. I immediately took my things and headed back to the attendant. No refunds! I took off.

The team was so warm and accommodating. Really made my trip memorable.

This property found to be unsafe as the reception area was locked and look like a prison rather than hotel. I met someone outside who told me the crime is common in the evening within surrounding of the hotel.

Great property with an elegant design and clean surroundings. The breakfast was full of variety. Service exceeded all expectations.

Very relaxing stay. Everything from check-in to checkout was smooth.

Everything was terrible. I wouldn't this place to anyone, not even a dog. Roaches, bed bugs was everywhere. The filth was ridiculous. The room wouldn't lock.

The hotel exceeded my expectations in every way — cleanliness, comfort, and customer service.

My experience was excellent in every way. The environment was calm, the room was neat, and the staff was very helpful. Everything was perfectly managed for a pleasant stay.

My stay at the hotel was excellent. The staff was very polite and helpful, the rooms were clean and comfortable, and the food was delicious. Overall, it was a wonderful experience and I would definitely love to stay here again

I enjoyed my stay at this property. Everything was organized properly, from check-in to check-out. The hotel is clean, the service is quick, and the staff is always ready to help.

Room wasn’t ready for us when it was check-in time

This property is complete false advertising nothing is as it looks on this site. Not the property or the rooms. Its in katy but its ghetto. An im black calling it ghetto. The property/hotel is trash. I didnt go all the way in the room it so disgusting. Bed was filthy with white sheets. No pillows on bed. People there looking like they wanna rob you immediately. I didnt not stay got that key and gave it right back. I really want a refund but the world so damn greedy it aint happening. That play shouldn't be on nobody's website. Dont go there unless you plan on smoking Crack.

Drty, unprofessional, unsafe . I had no pillows, ac wasnt functional, unsafe environment, amd the staff refused to change my room. I would not recommend this hotel to nobody. I. Surprised thos property is still open.

Safe

I would stay as far away from this place as possible. Asked for a non smoking room and it reeked of weed. Had a roach infestation, seemen stains on the sheets, and the smoke detector had been removed. Only lasted 10 min in the room and they still refused to give a refund.

So clean

The place was a disaster I ended up leaving …

Room smelt like a wet rug with no wet rug in it. Very musky. I guess the grounds people are the vagrants and dr**g abusers that swarm the place. Donot book unless you are jus going to smoke in there!!

There are cockroaches everywhere and there is absolutely no daily house keeping whatsoever. They will knock on your door early every morning that you're scheduled to check out to make sure you're actually leaving or paying to extend your stay. The cops are called to the hotel multiple times per week without fail. My dogs started to get sick one night within the first week, they were vomiting and could not even keep water down the entire night. Also, i can't speak for everybody but the representatives working for customer service are nothing but completely rude and will lie through their teeth and completely deny that they even have a refer and earn rewards program for guests/family/friends you name it, who are signing up and booking through the app for the first time and onwards. They clogging cars less they'd not here to help and they will treat you like gsrbage.

People outside drinking. Rooms restrooms had big hole near toilet. Roaches

i've never seen a more disgusting place presenting itself as a hotel in my life. i walked into the room and walked back out in less than a minute after seeing evidence of roach infestation everywhere (including live roaches), a broken minifridge that had leaked water all over the floor, a broken bathroom mirror, a visibly kicked in bathroom door, and a completely shattered bathtub/shower fixture. my mistake for not looking at the reviews that echo this, i would be deeply ashamed to take anybody's money for a room like this. -100/5 stars

Didn’t have vacancy.

Words cannot describe the filth

It smelled in the room and literally was in the most ghetto area ever ran by indians

Roaches bugs, air conditioner didn't work, commode didn't work. Someone stole my phone Javier in office support sucks. Got bit by a dog. Horrible experience

They oversold the rooms and i had to leave

At checkout Javier said we would receive $100 for two days for inconvenience us. I put left over cleaning supplies outside cleaning lady took them. But she didn't give us service the 6 days we were there. I didn't receive my refund

This place Is terrible Doors open Very Sketchy

I booked a non-smoking room for my family and when we arrived to the location there were alcoholics destroying bottles in front of the lobby. After check out, and on the way to the room, everyone else was smoking cigarettes and weed. When we did get into the room, we were hit by pungent weed smell mind you I am deathly allergic to weed. We didn’t get the king size bed that we asked for, there were holes in the wall and the bed was filled with hair. We had to leave because I had an allergic reaction to the room in the weed that was still in the room. I booked the hotel for four days and only stayed for 20 minutes, but I couldn’t ask for a refund because I already checked in but in all honesty I deserve a refund.

Rooms are horrible do not stay

Regret

Roach infestation

Not stay for a minute

Wonderful1

To call it a roach motel would be giving it justice! I moved room 3 times and each time it got worse and worse! Nothing worked, bugs everywhere it was more disgusting than I could ever imagine a place would be

Cool

…

I was there and told them im not gonna check-in becuse of safety concerns (drug addict and drunk people yelling and hookers on premises) and low standards of room not being cleaned and not being ready for my stay ! The front desk was affraid of everything going on around him so he would of long the lobby door and didn't even open the door for me as a guest.

I never rented here

This place is old and nasty filthy there's roaches in the room and he purposely put me on the third floor

Stains on the sheets . Mold on the walls , mildew on the box sprain. Drug addicts around the property and fixing cars In the parking lot. Feels like very unsafe

I have travelled to over 40 countries over the past 30 years and have never stayed at a hotel as bad as the OYO on Katy Freeway. The room was damaged, no amenities, the television and refrigerator did not work. The toilet and shower were not cleaned. The property stunk of marijuana and the hotel is definitely a place where illicit activities are tolerated.

Check in requires cash only deposit which many didn’t have .. they have an atm onsite that doesn’t carry cash came back with cash and and the system was down

Terrible place, couldn’t even stay there.

The towel is still wet and dirty, and the room smell bad

The staff was incredibly rude and disrespectful and did not care that they had been people wait that long

That hotel compound looks getto, not clean, had homeless logages all around the property. You shouldn't be offering ot to customers.

There are roaches everywhere...Room had no heat and the was a leak in the bathroom...

Everything bad