MainStay Suites Houston NASA/Clear Lake

Air conditioning was broken. The room smelled like someone was smoking. It wasn’t super clean either.

Service was great!

Room was suffocating with mold which was visible on the ceiling and damp carpet. Had to leave window open at all times. Dirty bathroom hair and used soap bar in the tub and mold on shower curtain. No safety lock on top of door very sketchy people there that were partying until early hours of the morning and tried to open MY door. Overall unsafe and disgusting!!

Everything was poor

Simple setting nothing fancy, but practical. Wonderful!

Very clean and helpful staff

Spacious rooms There was a whole in my room curtain in 214

Staff are friendly Carpet in my room may need shampoo ......it got a bit of weird smell

Kitchen was fine and air conditioning worked great during the hottest weather days so far. Staff was friendly.

It was horrible. I had mosquitoes in my first and the bathroom had used bar of soap in the tub. They moved me to another room and the tv didn’t work. The whole experience was horrible

The room was nice! The location was good

They couldn't find our reservation at first, tried to make us double pay, finally decided to just "give us a room", then he took us to our room and went in first to unplug an industrial carpet dryer. He had given us a room that had recently flooded and was still drying. The room smelled heavily of mold and when we told him we couldn't stay in that room he told us multiple times it was okay for us to stay in there. He finally agreed to give us another room, took us over to it, and that room had no issues other than having no TVs and the doors not closing properly but at least it wasn't recently flooded.

Hotel was infested with gnats mice trap and as told is was due to a roach infestation move room and gnats was told I had to pat 100.00 deposit and it was just a hold it’s almost a week still waiting was told this was not a purchase but the money was taken from my account seems like it’s a old hotel pool water was filthy just don’t understand why management will hold your money when the hotel is not maintained properly you take money off people card just in case of incidentals but you can pay for the up keep Dana and Laurel are aware of this issue and still checking people in did see no one doing renovations so it’s unclear why the carpet is stain and the problem with the gnats should not tell people their money will be released right away should disclose when extend you will charge a deposit each time will not stay again

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It had a molded smell in room and hall The reserved room wasn’t available! And the tv didn’t work! Bed was very uncomfortable!

Clean room, ample space, friendly staff, convenient location. All pluses- ➕

Will not recommend

The room was very clean, the staff was very nice. The lady at the front desk was extremely nice and offered GREAT customer service.

It was in a great location The fact it took more than a $100 deposit from my account

Rooms were clean and plenty of room, staff very helpful

Super clean establishment with a calm environment. Would stay here again

One of the front desk people doesn’t speak much English, so we had a really hard time communicating with him. My husband asked two different days for more coffee for the room, and the guy just pointed to the coffee in the lobby and said, “coffee.” The maid service changed our towels daily (even though they were hung & not on the floor), but they didn’t replenish the coffee or make the bed. The elevator smelled awful, so we took the three flights of stairs to the room each time. Overall, it wasn’t a bad place. The price was definitely right!

Clean room, great staff with all the amenities.

It was close to our event. There was a crackhead in the parking lot during our stay that came up to me, the beds and pillows were very uncomfortable, the room smelled so bad. We were charged $87 for towels that we didn’t even use. They claimed we stole them. I don’t think they were in the room to begin with. I never really check because we always bring our own. The manager said the property owner would call me to discuss further after he rejected my request to refund me for their error but he never did.

Good Great

Room is clean and spacious. The staff is amazing.

I had an amazing stay at the Mainstay hotel. It started off by meeting the receptionist by the name of Dana. I would give her a 10 out of 10 rating. She was awesome in helping me feel welcomed. She tended to any information I needed and/or needs. The room was clean and peaceful. However, the mattress hard so it gave me a bit of a struggle to get comfortable. The kitchen was perfect. The showering was great, but the toilet sits very low so if you have bad knees, this could be a struggle. Overall, I did enjoy my peaceful stay at this hotel. I would come back.

Comfortable in a convenient location

Room was clean. Everything worked. Nice area for food. Parking was easy.

Clean and quiet. Comfortable beds. Stayed here 4 days fir work and will be back.

Staff was extremely helpful. Room was very spacious. I got the 2 bedroom. There is not a single thing that I did not like. It was Great!

It was OK

Checking out a pleasant woman, I did not catch her name, was at the desk to take my room keys. Location was great, restaurants & grocery nearby. I was very pleased with my accommodations. Great Job to whomever is running this property.

Very clean place,staff was very friendly and helpful.

-the toilet was not flushed when we came in -there was a half smoked cig in the shower Otherwise, it was great and I will stay here again.

Got charged a pet fee of 25 dollars each pet, even though the web site did not specify how much or if there was even a pet fee. Could have stayed somewhere else cheaper.

Great location; very clean room; excellent rates.

We asked for a rollaway bed ahead of time as stated on the hotels website that they were available and when we got there they had none. Bed was uncomfortable and my son had to sleep on the couch which was hard and smelled. Shower overflowed and got bathroom floor soaked.

Very nice clean room every type of anatomy that could be needed with a new little comfortable hotel small apartment stay for a vacation for no matter what day

Convenient location. The TV mount had loose screws, though.

The staff were very nice and helpful! Definitely recommend.

The location is pretty good! Had some weird smells in the hallway

Excellent service

Room was clean. Biggest issue was the strong smell of cooking all around the place. Specifically, strong smell in the corridor and the room

Great 👍

The staff was wonderful, very friendly and helpful!

It’s located near everything that is convenient. It’s not too far from what you need such as restaurants, shopping stores, or fun amenities like Kemah Boardwalk! It’s not that I didn’t like, but was a little cautious for it being tucked away in the corner, however, it really was a nice stay.

The staffing and management were very professional and nice and apologetic My room door was very hard to get in...once inside it was roach infested I brought food and wasn't able to cook so I had to spend extra money that I didn't have... room had a AC unit on floor told by management that it would keep cool by the end of the day I needed 2 fans and it was still hot throughout the night my guest left because it was uncomfortable the roaches was horrible...very uncomfortable couldn't rest I checked out around 7:00am

Air conditioning heating could be better and tv was not working properly it was old and not modern

Dana at the front desk is an absolute gem. The staff is wonderful. The room was clean and comfortable.

Good

Had a good time here and close to lots of shopping

Yes

Ceiling bird started chirping at 5:40am Friday morning and then again Saturday morning at 4:00am. Hmm? Saturday morning they installed a new smoke detector. Handy for us and I would plan to return.

I had a handicap room..dont know why but i didnt select a handicaap room. The room had nazts but orkin came and sprayed

Very clean and the a/c is good Would be awesome if you brought back the hot breakfast ! I would like to see and medical discount for the guest that have to go to the doctors. I go once a month and it is hard on my finances on a fixed income.

I’ll give them this, they are trying. They’re in the middle of renovating a pretty old and rundown facility.

The AC wreaked of mold. $100 deposits for rooms with broken towel bars etc. I was treated worse than the dog that yelped, cried and barked from morning until night for 2 months straight.l was discriminated against because I have a disability.

The property managers are really trying hard to clean up the place - it is clear they are working hard. Saw folks spraying for pests, but they were still in the room. Nice note to welcome us - handwritten! Nice touch. Front desk staff VERY friendly.

Dirty Poor communication Poor condition of furnishings carpet filthy smells Bathroom was unsanitary No professionalism

Property was not kept well. Towel racks missing from the wall in bathroom. Two pit bulls were on the property while we brought our small dog, making us all unsafe. Both pit bulls got in a fight in front of our room. Staff informed us that the owner of one of the pit bulls had been staying on the property “for a while”. Why? The location was good for getting to Johnson Space Center for a camp, but it was not a clean, safe place to stay.

The front desk staff and workers around the property were very nice and courteous. The rooms were spacious with the 2 queen suite having two rooms, a kitchen, and living area. However, it is in need of some serious renovations. There was a large quantity of what appeared to be mold in the bathroom, and the sofas had multiple stains. The shower handles were not screwed in and made it difficult to adjust the temperature. There were also many gnats flying around. 2/3 Tvs worked well and could connect to Netflix and YouTube.

I have been trying to get a refund from this property for almost a month now for a reservation that they did not honor but took my money. This has been the worst experience with both this hotel and booking.com. All I want is my money back for a stay that never happened.

Mold in the room

Staff was exceptionally friendly and he

Wet carpet, wet sofa, bad smell.....a huge cockroach

Terrible. Got there my roo. Was not ready, they switched me to a studio. First night, i wole up to a bug crawling o. My leg and found another on top of the mirror. They would've change my room and told me the maintenance guys was off, on a Friday. I stayed at my daughter's house and came back Saturday and checked out. No one had been to my room and no sprayi g happened. I was yold the exterminator was there on Wednesday and the bug scatter. Do not book here. The guyI checked out with was really nice. He said his manger was going to check me out remotely and credit my last two days ( should have been at leadt three days). I am still waiting for my refund.

The staff is always friendly and help where they can.

The front desk staff were polite and provided useful info.

The sheets were dirty and had stains all over them. The towels were also stained. The room wasn't bad but it wasn't the best.