MainStay Suites Houston NASA/Clear Lake

There were bugs all over the floor and the hot water was not working. Dirty floors and had a funky smell

The stay was pleasant and in nice area

An overnight stay, coming from out of town for Dr appointments the next morning. Was woken by the fire alarm blaring loud and clear throughout the building. Called the front desk. Was informed there is no fire. That’s great! However, the alarm sounding off was due to a fault in the system. It started at 6:45am and lasted over a hour. Only the fire department can shut it down. And it took them an hour to do so! There must be something more to it if it took them an hour fire department over an hour to make it stop! Wasn’t even apologized to by the staff. Was told they would pass along our concerns to the management. Sorry ma’am, you introduced yourself as the manager. Will not be back. And will not go inexpensive again!

It was a Saturday and the pool was closed for maintenance. They don’t have a continental breakfast. The room they gave us smelled like a dog had lived there for weeks. I do not recommend this place.

Staff were even helpful in suggesting good food places around, which we tried and very pleased with.

Hotel was located in a good area and close to what was needed.

This place was an absolute dump. There were so many RED flags that we were suppose to stay multiple days and left after one. From entering the lobby there were less than desirable people there, there was a sign that said elevator out of order, pool out of order, entering our room there was the drape missing, towel bar in bathroom missing, tub had mold all over it and chipped enamel, the A/C from the floor above dripped on our window all night making it a Chinese water torture, the pull out bed had no sheets, pillow or blanket and none in the closet. A family, probably owner or staff, must live in one of the units as a child ran up and down hall screaming until 11PM. There was a grab bar behind the toilet (maybe so you can hold on while throwing up). We could not check out the following morning fast enough, we asked for a refund for days not stayed and were told they would ask the manager. Here several days later, no refund. They don't answer the hotel phone. Called Expedia to complain and they could not reach the hotel either and then DENIED me also a refund because they didn't reach hotel for comment. Makes me also not want to use Expedia. I took pictures of everything that I have state here as proof if anyone cares. And I'm out 2 days stay. DO NOT STAY HERE.

Didn't get the room I booked

Wasn't exactly the same as advertised on Expedia, but overall great service.

Stayed 3 nights, all staff were friendly, amazing, very helpful and accommodating. Upgrades needed but room was clean, gentleman came around to exchange dirty for clean towels each day which was great. Loved the fact it has a kitchen with all basic things needed, it was very convenient and much needed. Pool was clean the first day but second day had weird bubbles and globs of hair but they could not help that, many different people swim there I'm sure. Room did have a weird smell and then smell of smoke lingered but couldn't tell after adjusting to it. Toilet kept falling off the hinge which was a surprise but workable. Honestly, All in all, the price was good, staff was great, convenient location, good room and really decent quiet place to stay. Plan on booking here again in the very near future.

My room smelled damp and moldy. And the air never got real cold.

Place was very nice. In a good location. Elevator was broken but we got a ground floor room upon request because of mobility issues. Full size fridge, coffee maker, plates cups and utensils. Small counter stove and dishwasher. Room was very big and clean.

Until 8:45 pm 😡 that evening to let me know that the elevator at the hotel was broken. I had to find another hotel for that night. 😡😡😡

Ok for what I paid but they could invest in some bleach, updated beds, tvs, pillows.

Staff was nice and helpful, rooms were clean, but definitely looks like it needs an upgrade.

The property was very convenient for visiting Houston. The bed was comfortable and thr kitchen useful. Will stay here again, recommended.

Like the 24 hour gym. For the cost it was great.

Everything was excellent the staff was super nice, its clean and the price is great

Liked the 24 hour gym. Place was clean and on the older side. No complaints for the price.

I arrived earlier than expected but luckily I was able to get an early check in so I could rest with my kids from the long drive. The staff was really friendly and helpful, would definitely stay here again. The room was clean and really spacious with all the amenities listed and more

Everything Nothing

Front desk was very accommodating for what we needed. Everyone was so nice, on the phone and in person. I couldn’t ask for a better location for my stay

Good condition,

We last minute needed a room in Clear Lake. Got a good rate. Good and safe area. The room was fine if not fancy. I would stay again.

Air conditioning was broken. The room smelled like someone was smoking. It wasn’t super clean either.

Very clean The staff

Service was great!

Room was suffocating with mold which was visible on the ceiling and damp carpet. Had to leave window open at all times. Dirty bathroom hair and used soap bar in the tub and mold on shower curtain. No safety lock on top of door very sketchy people there that were partying until early hours of the morning and tried to open MY door. Overall unsafe and disgusting!!

Everything was poor

Simple setting nothing fancy, but practical. Wonderful!

The property was clean, nearby many restaurants and friendly staff Not enough lighting in the parking lot

Very clean and helpful staff

Spacious rooms There was a whole in my room curtain in 214

Staff are friendly Carpet in my room may need shampoo ......it got a bit of weird smell

Kitchen was fine and air conditioning worked great during the hottest weather days so far. Staff was friendly.

It was horrible. I had mosquitoes in my first and the bathroom had used bar of soap in the tub. They moved me to another room and the tv didn’t work. The whole experience was horrible

The room was nice! The location was good

They couldn't find our reservation at first, tried to make us double pay, finally decided to just "give us a room", then he took us to our room and went in first to unplug an industrial carpet dryer. He had given us a room that had recently flooded and was still drying. The room smelled heavily of mold and when we told him we couldn't stay in that room he told us multiple times it was okay for us to stay in there. He finally agreed to give us another room, took us over to it, and that room had no issues other than having no TVs and the doors not closing properly but at least it wasn't recently flooded.

Hotel was infested with gnats mice trap and as told is was due to a roach infestation move room and gnats was told I had to pat 100.00 deposit and it was just a hold it’s almost a week still waiting was told this was not a purchase but the money was taken from my account seems like it’s a old hotel pool water was filthy just don’t understand why management will hold your money when the hotel is not maintained properly you take money off people card just in case of incidentals but you can pay for the up keep Dana and Laurel are aware of this issue and still checking people in did see no one doing renovations so it’s unclear why the carpet is stain and the problem with the gnats should not tell people their money will be released right away should disclose when extend you will charge a deposit each time will not stay again

.

It had a molded smell in room and hall The reserved room wasn’t available! And the tv didn’t work! Bed was very uncomfortable!

Clean room, ample space, friendly staff, convenient location. All pluses- ➕

Will not recommend

The room was very clean, the staff was very nice. The lady at the front desk was extremely nice and offered GREAT customer service.

It was in a great location The fact it took more than a $100 deposit from my account

Rooms were clean and plenty of room, staff very helpful

Super clean establishment with a calm environment. Would stay here again

One of the front desk people doesn’t speak much English, so we had a really hard time communicating with him. My husband asked two different days for more coffee for the room, and the guy just pointed to the coffee in the lobby and said, “coffee.” The maid service changed our towels daily (even though they were hung & not on the floor), but they didn’t replenish the coffee or make the bed. The elevator smelled awful, so we took the three flights of stairs to the room each time. Overall, it wasn’t a bad place. The price was definitely right!

Clean room, great staff with all the amenities.

It was close to our event. There was a crackhead in the parking lot during our stay that came up to me, the beds and pillows were very uncomfortable, the room smelled so bad. We were charged $87 for towels that we didn’t even use. They claimed we stole them. I don’t think they were in the room to begin with. I never really check because we always bring our own. The manager said the property owner would call me to discuss further after he rejected my request to refund me for their error but he never did.

Good Great

Room is clean and spacious. The staff is amazing.

I had an amazing stay at the Mainstay hotel. It started off by meeting the receptionist by the name of Dana. I would give her a 10 out of 10 rating. She was awesome in helping me feel welcomed. She tended to any information I needed and/or needs. The room was clean and peaceful. However, the mattress hard so it gave me a bit of a struggle to get comfortable. The kitchen was perfect. The showering was great, but the toilet sits very low so if you have bad knees, this could be a struggle. Overall, I did enjoy my peaceful stay at this hotel. I would come back.

Comfortable in a convenient location

Room was clean. Everything worked. Nice area for food. Parking was easy.

Clean and quiet. Comfortable beds. Stayed here 4 days fir work and will be back.

Staff was extremely helpful. Room was very spacious. I got the 2 bedroom. There is not a single thing that I did not like. It was Great!

It was OK

Checking out a pleasant woman, I did not catch her name, was at the desk to take my room keys. Location was great, restaurants & grocery nearby. I was very pleased with my accommodations. Great Job to whomever is running this property.

Very clean place,staff was very friendly and helpful.

-the toilet was not flushed when we came in -there was a half smoked cig in the shower Otherwise, it was great and I will stay here again.

Got charged a pet fee of 25 dollars each pet, even though the web site did not specify how much or if there was even a pet fee. Could have stayed somewhere else cheaper.

Great location; very clean room; excellent rates.

We asked for a rollaway bed ahead of time as stated on the hotels website that they were available and when we got there they had none. Bed was uncomfortable and my son had to sleep on the couch which was hard and smelled. Shower overflowed and got bathroom floor soaked.

Very nice clean room every type of anatomy that could be needed with a new little comfortable hotel small apartment stay for a vacation for no matter what day

Convenient location. The TV mount had loose screws, though.

The staff were very nice and helpful! Definitely recommend.

The location is pretty good! Had some weird smells in the hallway

The staffing and management were very professional and nice and apologetic My room door was very hard to get in...once inside it was roach infested I brought food and wasn't able to cook so I had to spend extra money that I didn't have... room had a AC unit on floor told by management that it would keep cool by the end of the day I needed 2 fans and it was still hot throughout the night my guest left because it was uncomfortable the roaches was horrible...very uncomfortable couldn't rest I checked out around 7:00am

It’s located near everything that is convenient. It’s not too far from what you need such as restaurants, shopping stores, or fun amenities like Kemah Boardwalk! It’s not that I didn’t like, but was a little cautious for it being tucked away in the corner, however, it really was a nice stay.