La Quinta Inn & Suites by Wyndham Houston Southwest

room and bathroom needed to be painted. breakfast was good. staff was helpful.

Check in was smooth, but the room and bathroom in particular were dirty. A cat walked into the lobby and someone was smoking in the hallway on the morning of my check out. Very affordable but room for improvement.

The elevator was not working and I brought my handicap mother

No working elevators and placed on third floor

Clean room,

N/A

Not the best place to stay.

It smelled. Lots of pot smok smell.

Bet more cleaner

We booked a 3-night stay (Nov 2 - Nov 5) through Hotels.com. The moment we stepped into the room, there was a strong, unbearable mold odor. We tried to bear with it, but things got infinitely worse after showering. When we lay on the bed, we were horrified to see cockroaches crawling up the walls and going in and out of our luggage. I managed to kill one, but the rest scattered into our belongings. We barely slept a minute. The next morning, as we tried to eat breakfast, another cockroach crawled across the dining area floor. Disgusted, we went straight to the front desk to check out early and ask for a refund for the remaining two nights. The staff refused to let us speak to a manager, claiming they were "too busy." They redirected us to Hotels.com, whose customer support told us checking out and getting a refund wouldn't be an issue due to pest infestation. Relying on their word, we packed up and moved to another hotel. Two days later, Hotels.com informed us that the hotel refused to issue a refund, insultingly offering a $25 credit for future use instead. Unsanitary, infested, and complete lack of customer service. Save your money, health, and sanity—NEVER stay at this hotel.

Hotel deplorable condition and they get away with these poor conditions because people need to get in and out of air port people who give this hotel a 10 must live in poor condition at their residence housekeeping lied and said they would clean rooms came back to a nasty room furniture in room has nasty stains didn’t get another house keeper to accommodate until next day also kids working in rooms cleaning could lead to possible health problems with use of strong chemicals The whole hotel smell like mold and toilet water and third floor smells like a sewer will never stay charging a 100.00 is insane with these poor conditions

Location is good and breakfast is good but they stop refilling food too early and it is pet friendly however people do not pick up poop after their pet …

So terrible...

No funcionó el elevador. Alfombra vieja. Cuarto regular.

The room was nice and clean. The staff was friendly. The surrounding areas were sketchy. Random people were standing in the parking lot.

The lobby smelled like pot, there were women of the night, during the day and Hookers with men at the drive through and in the hotel. The lobby smelled of Marijuana and cigarettes. The elevator was not working. I checked in thinking it might have been a customer. Then in the room the chair was filthy with all sorts of stains, I have a picture. The manager was indifferent to the issues. I was charged and they would not refund my money. I left to another hotel. I was told I would get a refund. It was scary and I had my granddaughter with me.

Elevator wasn’t working

The clerk was super rude… never have I meet anyone like him.

I don’t recommend ANYONE to stay at this filthy hotel. A waste of money. The front desk was unattended for longer than 30 minutes, leaving tons of guest in the lobby waiting to check in. They were rude when they finally checked us in. Elevators didn’t work so we had to walk up the stairs with heavy luggage’s. The halls and stairway smelled horrible, like pee all over the building. Gets to the room, the bathroom wasn’t clean. The sheets weren’t clean. It was a waste of money and stay. RUN far away from this place.

Dirty, weed smoke, intimacy noice can hear clearly from your room. Molded room. Old. Ghetto

Dirty, weed smoke, intimacy noice can hear clearly from your room. Molded room. Old. Ghetto

Nasty

Water dispenser dirty Trash in the stairs

It ok. However, there were a few things I wasn't happy with. There was an unpleasant odor—including the smell of cigarette smoke—and the space wasn't very clean. I also didn't feel the area was particularly safe. That said, the staff and support team were very friendly and enthusiastic. Even after breakfast, they continued to provide coffee and drinks.

The personal had very low energy. No water in the vending machines. Elevators don't work.

Room was dirty, restroom was rusty. None of us wanted to walk barefoot.

The room had roaches and bugs. The room they gave us was on the third floor but there was no elevator it was out of service with no other ADA accommodations.The bathroom tub had a leak and there were rust stains all over the sink with chipping enamel, it was like a nightmare out of a horror movie. I've never seen anything like this before and the smell, it was horrific. It smelled like dirty cats and dogs. Staff member Sam gave me my money back so he says still waiting for the refund to post to my account.

Nothing Everything , it reeked of weed everywhere rooms were dirty beds were not done right elevators weren’t working definitely not recommended especially for the price.

Nothing Everything , it reeked of weed everywhere rooms were dirty beds were not done right elevators weren’t working definitely not recommended especially for the price.

Elevator was broken. Bugs in the room. Sheets and towels were not clean.

I

Elevator was not working, that made getting up and around the building a huge hassle

Elevator was not working, that made getting up and around the building a huge hassle

Elevator didn’t work, key card kept getting deactivated so had to constantly go to main desk to reset card. Not a great experience. Staff were very helpful and polite. You get what you pay for

The hotel and my room smelled like marijuana. There’s mold in the bathroom. Before my shower would end, I would start sneezing and snotting, every time. Both my children and I developed cold like symptoms/sinus issues during our stay. The elevator was broken, and the carpet on the staircase was heavily stained. On the second floor, in the hallway, the ceiling was open, exposing hanging wiring and tubing. The pillows were FLAT! The areas of the floor with no carpet was sticky. At least 5 roaches were seen crawling out from behind the TV, nightstand, and outlet by the bathroom sink. The staff were very nice and helpful. The breakfast was a pleasant surprise, offering pretty much everything you’d expect, but after seeing the roaches I settled with the waffle maker. The back door was constantly propped open, allowing access to anyone who cared to open it. The first time I noticed it, someone had placed some type of pipe on the ground to prop it open, which I removed. The second time, there was folded paper inserted in the door so it wouldn’t latch when closed. This property shouldn’t have the stars and rating that it does. I was disappointed and would have preferred to spend more for something nicer. The reviews had me believing that this location was nice/good. It is not. This hotel is like an older, budget motel.

With this being a La Quinta by Wyndham, I was surprised at both the condition of the hotel and these issues! I purposely choose hotels by Wyndham or through Hilton. They’re in a big group so that we do not have these kinds of issues.

They Breakfast was good and the area will kept.

sheets were smelly, they didn’t change the cover/ pillow cases from the last guest checkout. Nasty

Na

Y

Very convenient location!! I like how well lit the property is, always had parking. It was clean, modern, and the staff was so helpful! Definitely will stay again

Too old, bed not too comfortable, lots of noises at night time

Too old, bed not too comfortable, lots of noises at night time

The breakfast was decent for a continental breakfast. It included the essentials like coffee, cereal, cold milk. Waffle mix for the waffle maker, biscuits and gravy, egg and sausage patties, fruit, yogurt. Thin walls. I was woken up a few times by loud parties and noisy doors closing all thru the night. Out of 3 of us, only I heard the noise.

The breakfast was decent for a continental breakfast. It included the essentials like coffee, cereal, cold milk. Waffle mix for the waffle maker, biscuits and gravy, egg and sausage patties, fruit, yogurt. Thin walls. I was woken up a few times by loud parties and noisy doors closing all thru the night. Out of 3 of us, only I heard the noise.

More improvement

More improvement

The room was comfortable and had the basic amenities needed for a short stay. The staff was friendly and helpful, and the check-in process was straightforward. For future travelers, I recommend checking the room carefully when you arrive and confirming that everything you need is working properly. It’s also worth considering the hotel’s location in relation to the places you plan to visit, since Houston is quite spread out. Overall, it’s a practical choice for a short Houston visit, especially if convenience and value are your main priorities.

Everything , not welcoming , the elevator wasn’t working and he still ask me what floor I would like to be on ? That’s not a question EXTREMELY UNPROFESSIONAL!! The staircase was filthy. HOUSE KEEPING WAS MOST FRIENDLY!! There is more .

It was getto and dirty. The elevator was down. had to walk out four flights of stairs.

Everything was good at this property, only downside was that the elevators were not working but other than that everything checked out good

Then the looked like they haven’t cleaned it well at all it still had some hairs

Elevator is not working and they are not fixing it and the access cards are not working most of the times. We have to go to front desk and get the access again. This will be frustating for people who are staying in higher floors

The elevator is not working and I was assigned a room on the 4th floor. Also there was brown marks on the wall in the bathroom and the covers were filthy. The walls of the hotel overall was very nasty.

Lovely place

Booked a room because it was near the venue we had tickets for. I took my disabled mother with me because we were seeing her favorite artist. We get to the hotel and was told the elevator was broken and they only had 2nd floor and 4th floor rooms available. We had no choice but to stay because there were no other room available. I had to assist my disabled mother up a flight of stairs. If I had known the elevator was broken we wouldn't have even looked at this place. The wifi and the mini fridge did not work. The fridge was leaking from the bottom and the only reason we found that out was because we had the privilege of stepping on the wet soggy floor.

This hotel needs to be shut down!!! Horrible service, experience & very unsafe. Didn’t tell people elevator was broken. Stairway was beyond filthy & musty. The entire carpet needs to be removed. Actually that facility needs to be torn down. The smell of marijuana was so strong throughout the facility. Room & hallway smelled like cigarette smoke & this is suppose to be 100 smoke free place. Cops showed up 3 times. Paraphernalia such as used needs found on bed. Staff was rude. The amount of homeless outside is unreal. The reviews on here must be fake!! Do not stay here. I’m calls corporate because this place gives la Quinta a bad name.

No elevator

The room was clean and comfortable. The elevators were broken and I had to carry all my luggage to the fourth floor. In the photos there is a snack bar to purchase snacks but when I got there no snacks at all anywhere. The front desk clerk did not even say hello when I checked in and after he told me that the elevators were broken he did not explain where the stairs were located. At least I slept well.

The price was decent The staff and housekeeping was unprofessional

The price was decent The staff and housekeeping was unprofessional

When we arrived the property had children running loose, fans blowing in all hallways, dirty - dirty property. The lady checking us in said that the elevator was unavailable and we were on the second floor. My wife has a major issue with her foot and can not walk far; but we went ahead and walked the stairs. Once we arrived at the the second floor we were welcome with more half naked children running up and down the floor, fans blowing moldy air and the aroma of marijuana. We did go directly back down stairs and the lady offered to cancel the stay with a full refund, that we have yet to see on our billing.

I'd never stay here again. Roaches, leaking ceilings, and worse. I honestly want a refund, I was too busy and didn't have time to speak with the manager the next day. My room was dirty

The staff was great and rooms clean. The reason for my poor review was that the elevator was not working. It had been out for a week before I got there and was going to be another week to get it working again per staff. The hallways reeked of marijuana.

The first term I received smelled like urine and I had to go downstairs to get another room. The next room was average, but at least it was clean. The elevator was broken. The staff was away from the front desk, which was problematic when my key kept getting the demagnetized. Parking was easy enough.

Nice hotel overall kept up

Good

C

Parking is easy

Not to bad

It was your average stay.

Front desk worker was very unfriendly and had sticky fingers

I booked a reservation for 2 double queen bed room and when I visit front office they said your reservation was not allocated with double bed room. She said if u want u can cancel the room and get refund. That was rude.

Elevators do not work and you won’t be on the first floor unless you’re handicapped. Breakfast is minimum, room semi clean, does have roaches here and there. Overall ok for a night or two for the price and free parking/location.

K

5 starts to the young lady who works the morning shift. You get what you pay for you cannot be mad at all.

When I first arrived and received my key card it was not working and for the remainder of my trip i would have to keep dealing with this issue… going downstairs everyday for them to fix my key card. Also the elevator was broke which wasn’t a huge deal but for anyone who was handicap how would they have been accommodated? However the hotel was fairly clean and house keeping did come every day to clean the room. I would rate this hotel a 5/10

Personal atento, limpio el lugar, elevador dañado

Atento el personal, solo el elevador dañado

It was good I'll go again

Terrible all around

Hotel was absolutely dirty, checked into the first room, that looked like it had barely been cleaned and had to ask for a different room. Second room was decent only for a large roach to appear. I left right after that. WOULD NOT RECOMMEND AT ALL!

Not what expected from the hotel.

My girls enjoyed the breakfast and the swimming pool

The young woman at the reception was incredibly kind—if I could rate her as "beyond excellent," I would. The rooms are quite spacious and clean.

I don’t know I was on the third floor. The elevator didn’t work and also the whole floor smelled like mildew. Got up that morning went to breakfast in the staff was super rude and almost had nothing available to eat

It was an ok stay, close to everything. Elevators didn’t with but my room was on the 1st floor

Elevator did not work. Restrooms do not have an extractor, air quality inside is super bad!

Limpio

Good

The television in the room stopped working. When I turned it on, a few minutes later, it said No Signal. I didn't mind. Other than that, I had a great experience.

The hotel smelled like pee pee and a roach ran across my Tv. Also the breakfast in the morning made me so sick. And then my door in my room didnt lock so i was on edge all night.

The hotel is very clean. The room is big. The air conditioner is cold. I especially like the complimentary breakfast and free coffee all day long.

LOOKED LIKE A CRACK SPOT THEIR WAS BULLET HOLES IN THE CEELIMG MY AC DINT WORK OME OF MY ROOMS THE BES HAD ATAINS ON EM THEIR WAS PEOPLE SMOKING OUTSIDE AT ALL TIMES VERY UNCOMFTERABLE. NOT GOIN BACK

Great service! Had no issues!

I was unable to arrive to the hotel dur to mechanical problens on my way overthere

Great staff, good breakfast. Elevator and bathrooms need complete renovation.

Cama muy incomoda, salio un bichos en la habitación, desayuno incluido pero no había cafe

👍

Hygnj

Great room rates and people

Clean room

Hotel was very dirty smelled like madijuana and believe they had bed bugs as I have so many bites from the hotel.

If you’re looking for an inexpensive place to sleep for a night, it’s a reasonable option. Just don’t expect anything fancy or luxurious. It wasn’t the most comfortable hotel I’ve stayed in, but for the price, it was acceptable.

Good

Horrible the elavator didn’t work and got stuck while in there for 10 mins

El ascensor como que se trabó y hacía sonidos raros .Estuvimos usando las escaleras

This property was very clean. We even had a dog . Her food was on the floor, I never saw one roach. Breakfast was so good and worth trying. I highly recommend

Great experience

Ok

The only thing is that the window blinds are too clear specially at night

The parking lot and hotel hallway had prostitutes just walking around. The walks are very thin.You can hear everything in the hallway ,shower water running, Tv ‘s on loud. It smelt horrible

The room was clean, okay service. The breakfast was running 10 minutes behind schedule. Free parking included. Overall, very basic level.

Roaches in the room and hallways. Good enough for a one night stay anything longer STAY AWAY!!! Outside of the place has been remodeled but the inside looks like they ran out funds to complete the job. I would never return nor recommend this place.

they dont like dogs, still awaiting my refund, expedia is terrible

Muy sucia

Personas en el estacionamiento toma bevidas alcohilica haciendo ruido el elevador no funciona adecuadamente la television del cuarto no funcion se le pidio a la persona de recepcion que la revisara y la respuesta fue que el no tenia tiempo me comunique con servicio al cliente de expedia para informarle del problema tampoco les contestaron la llamada eso me dijo el de Expedia., Por la mañana el personal ni te saludan buenos dias todo bien nada pesimo el servicio si pueden busquen otra opcion

Chose this hotel because pictures showed a nice comfortable room. Once arrived it was totally different. The room had a funky smell and walls were dirty. You can also feel the springs in the bed. Remote control didn’t work and to top it off, elevator didn’t work for a while. Breakfast was okay but juices didn’t have flavor.

I woke up the next morning after staying in this hotel and my back window was busted out of my car and thousands dollars of tools had been stolen. This is a horrible neighborhood, I do not recommend staying here. The owner was great and refunded our entire stay (5days), so that was good. But this is a dangerous neighborhood.

Hotel was very dirty and hot . It had a smell soon as you walked in and all out the hotel the elevator barely works it’s just a mess