La Quinta Inn & Suites by Wyndham Houston NW Brookhollow

The property is dated but the staff is great Dated rooms

Superb

I didn't like shit front desk was a weirdo,.... I didn't even get my room

Dirty linen mattress was uncomfortable and the mattress was very dirty

I didn't like shit front desk was a weirdo,.... I didn't even get my room

Very good

Poor

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The room was ok for the price. The staff were friendly and the only issue I had was the condition of the floors in the room. There was a dip/ hole that was covered up by the rug. There was other places throughout the hotel like this as well. I kept falling into the hole anytime I walked to the window or table.

Superb

Location Breakfast is horrible

Location Breakfast is horrible

Good

Superb

Bad

Paint job near bathroom baseboard

Poor

Well this would be a good hotel that can help with that. As far as the room goes, it could have been cleaner but overall the stay was good and worry free

Disappointing

Passable

Superb

Very good

Bad

Live and learn!

Clean room, only problem with it the covers needed to be changed.

The stay could have been better. The lady who assisted me at check-in had an attitude and wasn’t very welcoming. The cable on the TV wasn’t working, so I wasn’t able to watch TV during my stay. The carpet also had quite a bit of hair on it, which made it seem like it hadn’t been vacuumed properly. On top of that, the small shampoo packages provided were not enough for even one proper shower. Overall, the room could definitely use better cleaning and attention to guest needs

Smelled awful, room filthy, I asked for an extra blanket the young lady brought me a dirty, smelly blanket that looked and smelled like it came from dirty linen. I checked out the same night. The online picture off the the room deceiving,

This is an older hotel that has not been updated but they do keep it clean. *There is no breakfast currently or for the foreseeable future.* This was a major disappointment for my trip as well as an unexpected expense. The parking lot is mostly gated, so it offers a little bit of a sense of Security, but given the area and being right off the freeway, it’s definitely a stay aware of your surroundings and don’t leave anything in your car kind of place. The air-conditioning unit is so loud you can barely have a conversation. The same can be said of the shower with its whistling and rattling, but incredibly low water pressure. My provided hairdryer had no heat in it and so when I turned it into the downstairs staff, I was given a replacement quickly and politely. Other than that, everything in the room worked and were clean and nothing was broken. The bed and pillows were very comfortable. This is not a luxury stay. So for a place to sleep and shower it’s fine. There is nothing spectacular or awful about it. Essentially it’s pretty forgettable.

The signage for the hotel was horrible. We and the Uber driver had difficulty finding the entrance due to no signs. Walking in to the hotel, the smell was weird. It was there every time we came and went. There was no continental breakfast available as was promised upon booking. The room smelled horrible when we first got there. We opened the window to help air it out. The shower head barely worked. The carpet had paint stains and so did the fabric on the chair. On the good side, the bed was comfortable. Would I stay here again, no. Did it serve its purpose? For sleeping yes for breakfast, no. It did stay really cold in the room.

The first room we were given had a large, hard stain on the comforter. Don’t want to think about that for too long. The phone and tv didn’t work, and the ironing board was missing. We went downstairs to get things fixed and we had to yell out for the attendant to come to the front from the back. She came out actively playing something on her phone. After we listed the issues with the room she transferred us to a new room. Everything was working in that room. No complaints there. The hotel has clearly been renovated recently, but poorly done. Caulking around the sinks and showers was smeared. Visible holes remained in the wall where lights fixtures had been replaced. Patches on the wall had been painted over but were clearly visible. The photos online were much better than in person. I would not stay here again. Additionally, signs inside say there is no breakfast until further notice. That wasn’t reflected in the booking. Overall poor experience.

This hotel was listed as dog and cat friendly. I was traveling with my dog for his chemotherapy treatments. We arrived at the property late, around 10:30pm, only to be told they “recently” changed policy and no longer allow pets. The front desk offered me no explanation and sent us away with an “oops, sorry.” I called hotels.com support and they informed me that the La Quinta’s information on their app was incorrect, but they couldn’t give me a refund without escalating it to a supervisor. I am extremely disappointed in the reaction from both the La Quinta staff and hotels.com. It was very much a “not my problem” attitude from the front desk and, though the phone support for hotels.com tried to be sympathetic, I’m left waiting to see if I’ll even get refunded for a room I was never allowed to enter. I obviously would never have even booked this room if I had known they weren’t pet friendly. I’ve stayed at several La Quintas in the past with no issues but I will never stay at one again, and if I can’t trust that the information hotels.com has for a property is correct, I won’t be booking through their site or app ever again either. It was extremely stressful to have to find other accommodations so last minute. I’m lucky that I was able to pay for another hotel but I am still so disappointed in this property.

Great staff service,clean place

Very unclean and outdated. The entire hotel smelled awful and the elevator felt like it was going to fall at any moment

Room was dirty. Had cockroaches in my bathroom. No soap bath soap provides. What's become of La Quinta?

Staff was rude. Microwave in room did not work.

Excellent staff

Better equipment keys was not working

Regular room just expected better.

Near the downtown, convenient stores, and good restaurant chains, staff was always opened to help and provide answers-help at any case.

The sink was flooded, curtain broken, cold water, AC working in and out, there was a guy in the morning just yelling, loud neighbors

The room was clean. However, the air conditioner did not work well, making it more difficult to sleep. There was also not a great smell throughout the building.

I was not able to stay there. After I got there, exhausted from Jacksonville, FL driving, the front desk notified me that they do not accept pets which on the Expedia page it notes that it does allow dogs. I paid in advance, front desk told me they are not refunding my money because I made reservation through Expedia. Any help I can receive here I’ll appreciate it!

Room stinks, ac stopped working we had to move to another room.

Alright

The room smelled moldy

It was ok

This place has roaches so beware

The breakfast area was also very concerning. A homeless individual was repeatedly going in and out of the dining area. He was coughing, sneezing, yelling, and spitting near the tables. We also witnessed him eating food and drinking milk directly from the breakfast area. Throughout this, the front desk staff did nothing to address the situation and appeared to ignore it entirely. Overall, the property was very dirty, unhygienic, and felt unsafe. Due to the poor cleanliness, pest issue, and lack of staff intervention regarding health and safety concerns, I would not recommend staying at this hotel.

A majority of the staff was kind. Saw two small roaches in our room. The washer and dryer were broken the entire time we were there (11 days). AC was out in the lobby and got fixed the day we left. Some sheets had cigarette holes in them. Breakfast was just ok.

Old musty, mildew smelling room, breakfast was ok, pool wasn’t open or cleaned to use, ac worked great. Just was a foul smell like the plumbing needed repaired. Unpleasant!

Pay what you get

One of the hand towel had a red spot on it, not sure whether it was blood or something else. Chair on the room has its synthetic cover peeling off and looked bad. TV screen seems to be damaged at places, yet working. (Seems they don't want to replace it until it stops working) Breakfast was good, but had a couple of homeless guys hanging around and made very uncomfortable. It seems to be a daily routine, as the staff wasn't taking any notice. Finally lesson learned, don't look at Expedia reviews only and book that particular hotel.

The cleaning crew also removed our used towels but did not leave us any clean replacements. Thankfully, the staff at the front desk were very nice and friendly and provided us with fresh towels. The breakfast staff were also friendly and welcoming. Overall, the property itself was very clean. The pool was green, but to be fair, it rained every day while I was in Houston, so the weather may have contributed to that. Unfortunately, despite the friendly staff and clean property, I will probably choose a different location the next time I visit Houston.

They give no refund of the deposit fee

Great stay. Staff was pleasant. Will stay again.

The pictures make it look like a nice up to date property but the room we had was below sub par . Stained couches , cracks in the tub , and just overall not the level of cleanliness I’m use to . It was decent for the price so if you just need somewhere to sleep cool , but if it’s a special occasion or you’re looking for something nice , it’s not the place

The staff was VERY understanding and helpful. They apologized and cancelled my reservation with no hesitation or fees. I appreciated that very much since I had to then find a new hotel.

Buen confort en la habitacion y variedad en el desayuno

Parking was convenient. Rooms were clean.Various options for breakfast.

Smell had an odor

It’s was ok

Muy bien

Room was decent, weird bathroom set up, breakfast was okay, but didnt restock fruit/yogurt, took away waffle maker and toasters before 930 ( on weekend when it closed at 10) limited food options. Had to ask for pool towels everytime, and asked staff a question at front desk they just replied, I dont know. There was 1 friendly girl, she rest was...

My room the moment I stepped foot into a roach right at the door the first night I killed about 12 roaches

Todo en excelente condiciones las dos noches que nos hospedamos, solo el domingo el ayuno no había variedad

1. There were cockroaches/roaches roaming throughout the room, including on the tables, bed, and in the restroom. One even jumped into my food. When I reported the issue to the staff on duty, they said they would either have the room sprayed or move me to another room. However, since I had valuable belongings in the room, I did not want anyone entering while I was away. Despite this, I expected at least a follow-up call regarding the spraying or room change, but I never received one. 2. The work chair provided in the room was damaged and worn out. I showed pictures to the staff, and they said they would inform the management, but nothing was done to address the issue. 3. The bathroom sink was in poor condition, and water splashed outside the basin instead of flowing properly into it. As a result, the floor was constantly wet. Since I was traveling with my kids, this was concerning and created a safety hazard every time we used the bathroom. Overall, I would give this place a 0-star rating. If a negative rating were possible, I would give one. I would not recommend anyone stay here.

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Staff were dry and uninviting, but the room was decent. The only thing that was uncomfortable was the crackheads that lingered outside and were being obnoxious.

Good,not the best area but it was clean.

Pool was not well maintained, questionable to swim.

Very bas overall

Once the room key was not working. The front desk person tried to make the keys twice, but they did not work. Our room was replaced with another, which was very noisy and had a strange, repeating sound. My sleep was disturbed.

The AC was making a horrible noise throughout the night at best I got 2 hours of sleep. Broken blinds letting the sun into the room at dawn. Hair in the bed and stained sheets I’m not even sure they actually washed all the pillowcases. Showerhead disgusting and broken. An empty bottle of lotion left in the room from the previous guest. Staff could do better; they seemed to couldn’t care less. Horrible experience. I will never recommend this place even for free.

The room was clean but had a smell, maybe from dampness and AC. No extra bedding in the room, which would’ve been useful for our stay with 4 ppl in the room. Easy check in and check out. Parking was easy. It was pretty quiet but could hear the people in the room above us. Breakfast was limited but decent. There are some fast food options nearby. Overall a good place to stay for a quick overnight.

Everything was excellent

Kinda smelled like a shoe.

Stay was 10/10

Aceptable para lo que pagué.

Very dated hotel.

Ok to spend the night but not so great. Room entrance is passing in front of bathroom basin. This type of room design is so weird. Shower head is very old and spraying weak and uneven. Did not have good shower.

Friendly staff

Was nice enough

This is the worst Hotel in the World! Do not stay HERE! The pics will have your thinking differently. When I checked in the staff was not friendly and then when I got to my room it was roaches in there in the sink. I was there for every bit of 5 mins and gone! Tried to get my money back and they will not give it to me. I'm still trying to get my money back. Its my money. I still haven't got my deposit. I have contacted higher up on them. I'm Pissed and they nasty! The damn drawer didn't close in the room, just Ghetto!!

I loved staying here it was so easy lots of food place n got shopping also very close by

I love the stay. The people was nice

The woman checking me in was more concerned with texting then getting me checked in. When I went to checkout the person immediately put up a sign they would be away for 10 minutes. I did not have time to wait for them to return. I would suggest a key return box. The room was clean. The bed was lumpy. The shower curtain was ripped and kept getting the floor wet. It was just a place to sleep for the night. Nothing great about that hotel.

Our bedding where never changed after previous person. Had yellow stains on the sheets. The rooms smells like mold when you come inside. Room had a lot of damage. Breakfast was good with parking

Room was clean, staff very helpful and friendly. Breakfast was great. Lots of places around the area to eat. Fully enjoyed our stay

I like the place very nice people n the breakfast was so great lots to choose from l like the quiet place to rest lots of food places to choice from l will be back again

Great location, parking lot feels safe, staff very friendly, clean rooms

This room was filthy and nasty. It smelled like dog urine and mold. I was sick the next morning and all of my clothing stunk. The staff told me there were no other rooms and did not care. The bathtub was not safe to use the wall had a huge crack in it and it was glued together.

The breakfast was okay it would have been better if there were more options to choose from and the eggs, sausages was cooked more and with flavor. My main reason for booking this hotel was for the pool and it was closed because it needs to be cleaned, the owners of this property should let customers know that their pool will be out of order before people check in especially people with kids that loves to swim at least put it on the website that the pool is out of order. The staff was very helpful to us and answered every question that we had and also was helping us look for other places to swim, the room was good and clean, parking was great as well.

Make sure pillows and towels are clean

Clean room , great breakfast

Clean

Clean room, great staff

Place was not bad for the value, the carpet in my room was kinda permanently wet and moist and there was a permanent slight drip from the bathroom somewhere, but honestly again, cannot complain for the price! Aside from that i had no issues, front desk was super polite and helpful, breakfast was as good as you'd expect, and honestly felt decently safe in the area too. Lots of parking as well!

Clean room!!

The rooms are always clean. The staff is great. The parking is good and safe.

BEDSPREAD CHANGED BECAUSE IF DNA ON BED COVER. BUT NEVER CLEANED OR TOOK TRASH OUT IN 3 DAYS.

We had a great stay comfortable and safe hotel was well maintained the staff took the time to get to know us and was helpful in each interaction as well as the manager working with me n my work schedule and extending our stay breakfast was early perfect for on way to work stops really enjoyed my stay they have comfortable beds and pillows as well thank you !

Our stay was completely comfortable clean safe and the breakfast and coffee a plus everyday the staff was great can accommodating we traveled for work long days and early mornings the hotel was quite beds comfortable

My room was missing a full size mirror.

The breakfast was great. Unfortunately, the juice machine was not working but water was available. Plenty of safe parking. WiFi and A/C worked great. Excellent 50 inch TV and many channels. Mini Frid and Microwave worked great. Room and bathroom were very clean. Staff friendly. Location a little tricky to reach but OK.

Friendly staff, breakfast could offer a little more diversity

The hotel is nothing like the pictures online

Had a good stay.

Room 95% clean breakfast only minimum selections

I checked in and immediately checked out. When I walked into the room, it smelled mildewy and like smoke they had cracks in the ceiling and in the wall, the head bugs the headboard had handprints on them. The bed covers had stains on them, the table head nail they had a bar of You soap in the tub. The police were called to the property because of a fight and a customer they did not want to leave their own. They only had one receptionist at the front desk. It was a very terrible experience and I’m still trying to get my refund from Expedia because I did not see there.

Didn't stay for breakfast, parking was ok. But hitel has a funny smell.

The worst La Quinta ever, I guess you get what you pay for. Sketchy activity,illegal activity all night long. The people that were staying there just made it feel unsafe for families. Street walkers and drug users in and out. The property was run down big time, roach infested you could see the roaches all over the exterior walls the water damage in bathrooms paint on walls was just terriblly mix matched just a coat of paint to cover water damages. The room was dirty, dusty. We left and went to dinner came back the whole floor smelled of marijuana in the evening into the morning. I would recommend to stay far away from this property as we will never book a La Quinta again because of this location. I should’ve read reviews before booking, NEVER AGAIN!

Breakfast was amazing, pretty clean and quite the variety

Staff was friendly, hotel was run down and in need of quality repairs. Room was dusty and bathroom shower and sink were not adequately cleaned.

The hotel doesn’t look like the pictures. The room smelled like cat urine. The carpet throughout the hotel is very dirty.

All good with the excellent staff.

break fast terrible and instalación no good cleaning

My room smelled like pee. And the bathroom could use some renovation.

Room was ok but not really clean, there was a leak in the ac unit. The water in bathroom coming out of tub was dirty. Vent in bathroom was being held on by packing tape. Breakfast was not done so we never ate there. Hallways smell like mold. Staff lady was good and friendly but the guy gave the helped us charged us $40 more a night for an up grade for a couch. When we booked the room we were just getting a king size bed, but when we found out that our grandson was coming with us, we needed to upgrade to a suite. Online it says $10 a night and when we got there, it was $40 a night. We did confront this guy at the desk, but he said no that’s wrong and it’s $40 a night. We will not be coming back to this place. I would like to have somebody call me so I can explain more.

We found a few roaches. Beds were uncomfortable.

Parking is safe and easy. The location is near a supermarket and several fast food places so it is very convenient.