La Quinta Inn & Suites by Wyndham Houston Energy Corridor

Breakfast wasn't so good. Fast oatmeal was provided but there weren't plates for it.

The room was terrible, damp with a moldy odor and, worst of all, infested with roaches. The administration severely neglects maintenance. However, the front desk staff was wonderfully welcoming and doing their best, and the location is incredibly convenient.

No breakfast

Nothing really. DO NOT book here if you smoke. All the rooms are non-smoking but some options say it some don’t. They need to be more specific I cut my stay short to go to a hotel that offers comfort to BOTH smokers and non-smokers not just non-smokers.

I encountered roaches in my initial room and immediately reported the issue to the front desk. I was offered another room and was asked to inspect it before settling in. Unfortunately, I found a roach in the second room as well. At that point, I had lost all confidence in the cleanliness and safety of your hotel and had no choice but to pack my belongings and leave without completing my stay. This experience was completely unacceptable. I paid for a clean, safe, and comfortable room, and your hotel failed to provide that basic standard. To make matters worse, I had to endure an exhausting four-hour drive back home to Dallas because I could not remain at your property under those conditions.

I arrived on 10/22 to stay at the La Quinta Inn and Suites by Wyndham Houston Energy Corridor. At around 2:30am on 10/23 while going to the bathroom I observed at least THREE SMALL ROACHES running around the bathroom. I killed one woke my boyfriend up who killed another and chased the last one into a crack in the wall. I immediately went downstairs to the front desk to complain and be moved. The female employee was very apologetic and offered to switch my room immediately and we went to inspect a second room. During this inspection I observed ANOTHER ROACH (which the employee saw also) inside the bathroom of a room on the opposite side of the hotel and on a different floor. After this we were placed in a third room in which the AC did not work well at all. We went downstairs on 10/23 around 2:00pm to complain to the front desk in which we were met with a male associate who basically said we should have come down before 11:00am so he could inform his engineer to check the unit. When we returned after an event we attended that day I saw yet ANOTHER BUG crawling across the bathroom floor. Finally on 10/24 we were shown two more rooms to pick from. We were moved to by now the third room we stayed in over two days (fifth one I had inspected) for the remainder of the stay. Moral of the story DO NOT, I repeat DO NOT stay at this hotel! It is infested with roaches in several rooms on several floors and other bugs and the AC units in certain rooms don’t work. RUN FROM THIS HOTEL!

It could use a better breakfast

Staff was very sweet and rooms were clean

Clean The ac made a weird noise

My room had a stench, n I saw two roaches in my room. Surely not studying at any LA Quinta again .

I checked in at 4am, the front desk clerk was very nice, went as far as extending ck out time to 12noon. The room was very clean. It was a comfortable stay, even if for such a short time. The breakfast was also very nice, staff kept up with making sure every item was enough and available. I will recommend this hotel and look forward to staying again. Nothing

Beds They didn't keep towels in the room you had to go to front desk and ask for them... they are trying to charge my credit card twice

Everything was ok the card had to be reprogrammed a few times but overall I enjoyed the stay and staff was wonderful

Never got to try the breakfast. The TV service is the worst I've ever seen at a hotel, the absolutely worst!!!

I am writing to formally request a full refund for my stay at La on [Date] in Room [Your Room Number] due to severe, unaddressed disturbance. > > Between 4:00 AM and 6:00 AM, the guests in the neighboring room were shouting, fighting, and repeatedly slamming doors.

Very good Nothing to say bad

Door of the unit was hard to open and internet code access was also hard to connect

A/c ran only low speed so it wasn't cold as I would like.

The sheets were not clean it had an odor

Roaches, bad smell and bad area.

There was also an odd splatter on the wall close to the ceiling that was definitely not paint…. other than that everything was really really nice! Anything I asked about the staff was able to answer my questions and help me 💜

I stayed one night... not enough to evaluate. Can anyone render a service without imposing a guest to pat them on the back afterward?

It’s a very peaceful stay and I will continue to book with them.

There were multiple roaches of 3 kinds in the room. Multiple other guest said they found roaches in their rooms too. Multiple sheets were dirty, and something was stuck to them. At around 5- 6 a.m. on both days of our stay, there was a fire alarm sound in our rooms, which made us jump out of our beds. There was black mold on the bathroom walls.

they have to change the carpet on the hallways or at least cleaning very well, look terrible ,,

Nothing Too many people standing around outside like it’s a club or bar fire alarm kept going off in the early morning

The fire alarm then went off repeatedly throughout our entire stay. It went off twice immediately after midnight on Thursday, again around 5 AM Friday, and again around 5 AM Saturday. I was traveling with my children, and repeatedly being awakened in the middle of the night and having to leave the room to determine whether there was an actual emergency was extremely stressful. We also had multiple TV problems. Neither TV worked in my room, including the bedroom and living room TVs, and only one of the two TVs worked in our second room. Most concerning was a dangerous exposed screw protruding from the wall directly above the headboard. My child noticed it, and I immediately photographed it and showed the manager around 2 PM on Saturday. The manager apologized and told me it would be taken care of immediately. We left the hotel and returned around 8:30 PM, and the screw was STILL sticking out of the wall above the bed. I have photographs showing exactly how dangerous this was. This should have been addressed immediately, especially because children were staying in the room. These were far too many problems for a single 3-night stay.

Close to the places I wanted to visit in Houston The stall stench that was throughout the entire building and the room itself, wasn’t a pleasant smell during stay. Had dead roaches in the corner as well as another guest on a different floor complained of the same thing. Loves the location but will choose somewhere else next time along the strip

We found 2 roaches in our room also the ac wasnt great. We were moved to a new room. Ac was much better in the second room and no bugs. Hallways were extremely warm and stuffy. They had issues with the fire alarm in the middle of the night. I went off twice. We were also not very impressed with the breakfast.

The facility made sure house keeping kept up with cleanliness THE ROACHES!! The room reeked of a mildew smell. New roaches appeared everyday. Love seat was FILTHY. Would not recommend if you do not like pests

Very comfortable beds Not sure

As always the staff and management are exceptional in caring for our stay .. the rooms are always clean and very well kept. We ending up staying for a couple of days extra .. and even have us an extra hour for checkout .. The staff is very caring , breakfast is exceptional, parking as well .. this hotel is our go to every time we come to Houston .. Christine & Pat L.

The place smells of dampness. The draws on chester draw didnt close, the breakfast waffle maker was dirty and broken.

The room was very nice and clean AC didn't really work well because my room was hot

The hotel room the swimming pool the service was great including the staff such great service

Well the room's are somewhat hot and humid, however in the morning they tend to be fresh. They could upgrade on the ACs. And some furniture.

Pet friendly, helped with wifi issues, AND worked hard for almost two days to get my wedding ring from the sink drain! The staff is amazing and so accommodating!!

We live in RoundTop Tx , 78954 , 90 miles coming & 90 miles going home. The staff is excellent & so accommodating. If we run over our checkout time , the front desk gives us another hour to check out. Sometimes we leave before the hour extension. thank you

Nice place. Clean, quiet and I felt safe. Breakfast was ok; hard boiled eggs, sausages and bagels. I was there on business. It is close to where I needed to be. I'd stay here again.

Unfortunately, the check-in experience was a very different story. It took approximately 45 minutes. The woman at the front desk was working to resolve an issue for another guest, while the gentleman assisting me was unable to log into the system and was texting someone trying to obtain the correct password. Even after receiving it, he still could not get into the system. I completely understand that technical issues happen, and both employees were nice, but there was a noticeable lack of attentiveness and urgency considering I was standing there waiting to check in for nearly 45 minutes. The guest who arrived after me was at least asked to have a seat while they waited. There was also confusion regarding the pet fee. I was told by the gentleman that there was a $75 pet stay fee, when the actual fee was $25. That is a significant difference and something front desk staff should be able to communicate accurately. Overall, the room was spectacular and absolutely the highlight of the stay. With a smoother, more attentive check-in process and better familiarity with hotel policies, the experience could have been significantly better

The Staff is the best of the best .., checking is a dream & requesting extra time for checkout is greatly appreciated .. We love out LaQuinta & I am sure you will as well .. thank you Christine L

Clean room and friendly Staff.

Staff was very kind.

Staff were nice. Bed was great. Breakfast wasn’t great

Would definitely not stay here again, Roaches and dead bugs everywhere in the room and there is as a weird smell through out the whole hotel. Cleaning staff was very helpful tho

The first - it was a bit more dirty didn’t smell the best, and air conditioning was quite bad. This time around it was much more clean. The smell did improve, even though there were lingerings of it. My only constructive criticism - use some air freshener and update your air-conditioning units. Thanks for the improvements.

It's very bad, and breakfast is also very poor.

Roaches in room on 3rd floor had to get another room. Basically boil eggs and sausage only for breakfast. If you can find a better room I would do so.

Cleanliness can be better, saw a cockroach in the room. Breakfast can be more varied, they had exact same breakfast Monday to Friday.

Room smelled of mold when the air conditioner ran. And otherwise strong smell of cleaning supplies and solutions.

areas clean and rooms is ok but need to keep eyes on clock maybe not safe or can't open 🙃 🤔 staff is need some training about how to customer service

Everything was grear

The room was very clean as well as the property. I enjoyed my stay, even though it was very short. The location is unbeatable.

After lowering the thermostat to cool the room, the air conditioning unit began leaking water. When I woke up around 3:00 AM, there was water on the floor from the leak. I called the front desk at 6:00 AM to report the issue, and we were moved to another room. Unfortunately, the new room was much smaller than the one we had originally been assigned room 324. Overall, I was very disappointed with this experience. I have stayed at La Quinta before and have always been very pleased with the accommodations, which is why this experience was especially disappointing. I hope this matter is addressed so future guests do not encounter the same issues.

I’ve stayed several nights at this location over the last couple of weeks. But the room I had last night was terrible starting with the air conditioner was leaking water all around the air conditioner unit, it wasn’t cooling in the room. I didn’t have any air conditioning in the bathroom at all. I also had small roaches both alive and dead inside of the closet along with the room. It was the worst night I’ve had on this property. They didn’t offer to refund or extend my reservation for another night in a new room at no charge. I wasn’t offered anything in resolving the situation. I was given two towels coming up from breakfast after I told the front desk that there was water leaking on the floor. The noise was extremely loud and annoying screaming about allowing “homeless “ people in the hotel. Even as a Diamond Member with Wyndham Hotels I was being screamed at being called “homeless women “. I’m a single disabled female and I don’t want to be singled out as a “homeless woman “. This is so someone else can then can take over a paid room for free? I’m not sure but for some reason a group of people think screaming at hotels equals free rooms. Wrong it equals very upset people that are paying to be able to stay in their rooms in peace without being harassed. They have been very nice here so I’m very disappointed with my stay last night.

總體來說還是很好的。只是游泳池很髒，水面可以看到水蟲子，池子底部有一些沉澱物。有一個枕頭有一處髒的地方。最後一晚下了暴雨然後Wi-Fi就沒有了網路。我還會再住一次不同地點的這個酒店再體驗一次，最後決定它會不會出現在我將來的旅行名單中。

Arrived on Friday the room had a sewer smell when you entered we sprayed the room with Lysol. Talk with the person at the front desk early Saturday morning. We were told we would be move to another room after 3 pm. My family and I were at the water park celebrating my granddaughter's birthday when the hotel called and asked if we were there we said no. The lady said they had a room for us but we needed to get there ASAP. We told her we wasn't going to leave right now, after being put on hold she said the room was already booked and offered us a different type of room ( we had a suite) but no discount we declined because we had 2 12 year olds with us. They had sent someone to clean the room so the smell wasn't as bad like on Friday. As we were about to go to dinner Saturday evening about 7 pm they called and said they have a suite available but we're leaving out. My husband was so frustrated by now and said forget it we only have 1 more night here.

The place had good rates and breakfast which was good. Be mindful that rooms aren’t all renovated to the best of their ability. Everytime i took a shower the water stayed cold for about 15 mins until it finally turned hot. Other than everything else was okay.

The property is conveniently located to many food and shops. The room was not cleaned during my stay and the elevator was not working. I was able to get my steps though since I was on the third floor.

Breakfast not good the coffee was terrible. We had 4 Rooms 1 of the 4 had a working A/C, 3 had hot A/C not working . Miserable night stay. Elevator was not working properly and when we came back from the game that night A guest was stuck in the elevator till they were able to open it. Sad to say worst experience ever at a LA Quinta.

They need to clean the rooms everyday because it’s Texas and it’s more prone to critters. We had two roaches in the bathroom. They originally only provided two wash cloths for a room that sleeps five. There was no iron or ironing board in the closet. I would not stay again.

Hotel was very clean. Bed was comfortable and was quiet. Shower pressure was good but could better. Water was very hot which I loved part is Blue Bell factory from my location.

Everything was good, clean room, plenty of parking, the staff was very friendly and breakfast on time and deli.

Clean and very convenient and staff are very nice.

The quality was good for the price that I paid and the location is good. However, I had to wait for the room to be available when I tried checking well after the check in time (3:00).

One of the better hotels for staying at for a cheaper price. My only complaints are that the internet was very slow (just had to watch TV instead) and I wanted to swim but the pool was closed.

My friend said everything was good.

The room was not thoroughly cleaned. I had to go to Walmart and purchase cleaning supplies to clean the room. The room also smelled like mildew. The hallways smelled of Marijuana and needed a deep clean.

I don’t like anything

The breakfast was okay, but the biggest issue was the front desk staff. An older woman and older man working the desk were rude and unwelcoming. When I asked for shampoo and conditioner, the woman rolled her eyes at me, making me feel like my request was a bother. The older man did not greet me, say hello, or acknowledge me he simply stared at me, which made me feel uncomfortable. The only positive staff interaction I had was with a younger gentleman at checkout, who was friendly and professional. Overall, due to the cleanliness issues, unpleasant odors, and poor customer service, I would never stay here again.

Very clean room , staff helpful and attentive to our needs

Great place to stay, nice and clean.

They need to make sure everything works on the rm and there no broken pictures with glass broken on rm has to clean it up my self and a lot of drunk and high on drugs people on front of the lobby while checking in . An breakfast was limited with very little to get an juices were spoiled

I don’t even take the time to do reviews Soo me and my family was only passing through to stay less than 24 hours made it approximately 1am got checked in finally that took forever had to wait over 30 mins got to the room wait first off she didn’t tell us the elevator was broke had to climb 3 flights no problem got to the room boom was a dirty room someone literally just left sheets was still pulled back head print on the pillows towels on the floor … no accommodations so money wasted had to go to some other nasty ridiculous ghetto hotel down the walk I could went in to the Hilton upscale somewhere but see the need when only staying less than 24 hours I have plenty videos photos etc corporate will hear from me

Absolutely loved everything about our stay!💯 Great customer service! Great room! Everything Was great! We definitely will be coming back!

My overall stay way great! The property was clean and the staff was friendly. My only complaint was the main bathroom light was out. The vanity mirror was fine as it was just myself. Again, this location was fine. I will be booking again.

Todo estaba súper no le doy las 5 estrellas porque el A/C de la habitación hacía mucho ruido, mi habitación fue la 224 por lo demás un buen servicio y todo estaba en excelente estado

I enjoyed my stay however the floor I was on did have an odor to it. Other than that everything was perfect my room was clean and I don’t have much complaints. Parking was a little trick though but nothing extreme.

The A/c didnt work and asked the front desk but said nothing can be done not even change room since they were all boked. I had my toddler and young kids they were super hot horrible stay

We stayed in a suite and 1 of the air conditioners did not work, it took them 2 days to fix it. We had to re scan our room keys 7 times the whole week just to get into our room! Also, the pool was out of service the whole week we were there. The elevator did not work either.

Breakfast was very simple, no variety and very bland. My suite was not available and had to make a switch on my reservation. Pool was closed all weekend

There are some things that need to be fixed but all in all the hotel was very clean and decent

I would not recommend this place. Black mold on ceiling in bathroom dried red appears to be blood on the shower curtain large hole in the wall the door wouldn’t shut the floors were sticky. I checked out the next morning asked to be refunded the rest of the stay and explained the reason as to why. I was not taken serious and now will be disputing the charges. I do have pictures as proof.

So last night I was in room 308 and across from me was room 309 and when I tell you they were absolutely terrible ppl I mean several people complained to management about the noise now the manager did handle the situation and apologized but I felt really sad for the kids

Convenient location and very quiet.

Great breakfast. But the bathroom smell awful

Although it may have not been in the best part of town, the price was good and the room was large and clean.

Thin walls. Can hear everything with adjacent and neighboring rooms

safe place, professional staff. Breakfast was bare minimum. Everything was great.

Clean room fast check inn the reason for what I give 4 starts cuz the TV control not was working the telephone in the room not was working and the Tv is old version but the rest was good

There were roaches in my room. Had roaches crawling around my shoulder. I spent about an hour of my sleep fighting roaches. If you are going to stay in this property make sure to carry around a bottle of raid bug killer to get rid of those roaches. It seems like someone threw up on the curtains by the AC unit. The AC unit had some kind of spill on it. The room smelled funky.

Yes

N/a

Will not stay again charged my card 4 times

Breakfast is amazing. Staff is amazing. I will always come back no matter what they are truly the best hotel.

It was good but someone’s car was broken into during our stay.

Breakfast was great and parking was convenient.

The room was clean. The staff was great.

Friendly staff. Clean rooms. Well kept property. Convenient location. Affordable rates, not far from downtown.

Over all stay was fine. We just needed a place to lay our heads. We had trouble with tv remote not working when we arrived. The elevator was a little scary and rough. Rom was nice and clean and bed was comfortable enough. Breakfast I would skip. Coffee was weak and like warm and the scrambled "eggs" that were just brought out were ice cold and that's not an exaggeration. The sausage was under cooked. Everyone else seem to enjoy their waffles and bagels but that's strictly observation since unable to eat. The staff was wonderful, very accommodating.

Yes everything was awersome

There were only two things that I was not satisfied with and those two things were the elevator and WiFi

Hotel was clean location was great only problem it had roaches in bathroom

Hotel was clean and staff were nice.

The rooms weren’t great and the walls are very thin. I could hear the TV in the room next door all night.

Terrible!!! Very un cleaned room didn’t like it !!

Parking was easy and I felt like my car was safe! Close by to most activities I had planned! Picked this hotel for the pool but the pool was closed! Asked at booking to be placed AWAY from the elevator and NOT on the bottom level! I was placed directly next to the elevator and on the bottom level. Staff was friendly and helpful! The overall experience wasn’t bad! The ac blew amazingly cold ! Unsure about the breakfast choices because we slept in every day we were there!

NA

Close to restaurant and stores. Breakfast was ok(scrambled eggs, sausages, boil eggs, cereal, bread, waffle, coffee and tea.

Pleanty of parking. Convenient location.

When I first arrived, the initial impression was several mattresses sitting outside near the dumpster. If they’re being replaced, that’s understandable but it’s still not a great first look. Upon entering the lobby, there was a noticeable odor that extended all the way to the elevator area. That set the tone immediately. The room itself felt far below what I expected based on the reviews: more comparable to a budget roadside motel than a highly rated hotel. The ice machine on my floor was not working. I located one on the first floor that did dispense ice, but the pipes were exposed and water was continuously draining from them. Taking the stairs back up, I saw additional mattresses and bed frames stored near the stairwell area, which raised further concerns about the overall condition and upkeep of the property. I booked this stay specifically because of the overwhelmingly positive reviews. My experience did not align with that rating at all. After checking in, I attempted to leave but was told the stay was non-refundable. This review is simply an honest account of what I experienced. If you’re booking based on 10/10 expectations, just be aware that your experience may differ significantly.

We had a wonderful stay! The staff was welcoming and attentive, the rooms were clean and comfortable, and the overall atmosphere was relaxing. We truly appreciated the attention to detail and would absolutely stay here again.

Great location

Yes

Clean rooms everything was nice. Breakfast was undercooked other than that it was great.

Big room and Really Clean, all staff friendly and helpful. Everyday cleaning the room and change all the towel whatever we use. Have a good breakfast. I will recommend to my family and friend.

Great price and very friendly staff would recommend

need to remodel the whole

It was pleasant

The room had a horrible stench the bathroom had roaches and mold