La Quinta Inn & Suites by Wyndham Houston East at Normandy

Exceptional

Air Conditioner ran great, room was pretty clean, but the hallway smelled like mildew, and the elevator was filthy. Housekeepers were so sweet. The building could be kept a little bit more clean.

Very good

Nice atmosphere Pool wasn’t clean

safe

I liked the room and facilities. The breakfast had mainly things containing sugar, which are not of my style, there was some scrabbled egg 2 our of three mornings and some meat, which was good. Would like to see bacon as well, some tomato, or fruit salad. some boiled eggs, etc. I liked the TV and fridge. Both rooms I stayed had a mold smell. The 2nd floor room I stayed had a blood stain on the roof over the bed, that should be painted white. The window was very foggy, you couldnt see outside, this also makes room look not well taken care of. The shower flow was very weak after a minute at 2nd room i stayed, i had to stay longer in the shower. At the first room I stayed the curtain rail was hanging slack from screws, so water was creating a lake on the floor. The pillows at first room i stayed were very hard/ overused, while at 2nd room were more fluffy. Coffee at breakfast was not nice, but that's all around Houston same. I would like to see some more big bins on the floors so people can throw their food remains without having the room smelling food all day. in breakfast yogurt contains corn starch, i would like to see greek natural yogurt and in general more protein in the breakfast.

Everything was great

The staff was very professional Lack of channels on the TV bet wasn't a option

Very clean and breakfast was great every morning. Staff was very friendly

Para empezar no servía el elevador y nunca nos dijeron hasta que ya habíamos hecho la reservación. Nos tocó subir al tercer piso por las escaleras con maletas la habitación muy deteriorada, tanto como el baño las herramientas para planchar puertas hasta cucarachas Encontré. muy decepcionado de esta localidad, cuando me he hospedado en otros hoteles de la quinta mucho mejor.

The staff was friendly enough, and at first glance things seemed ok... except the note taped to the elevator about the max weight... then the elevator breaking when we had a 3rd floor room. The keys for the room constantly didn't work but they looked into it for us when mentioned. The room was very hot even with the AC lowered, but they did fix this after the first night. The breakfast was decent. But no elevator for the length of our stay was absolutely miserable. And there were never enough rags or towels in the bathroom. Beds were extremely squeaky and the pillows were less than desirable. Needless to say, we wont be staying there again.

The room was nice and clean. Area was bad. Our refrigerator didnt work. Ice machine didnt work. Elevator didnt work. Front desk was rude. I havent gotten my 50 deposit back.

It had a gate The area around the hotel

Very old and has an old smell. Expected more from so close to the airport

Exceptional

it’s just Ok.

The staff was very friendly, welcoming, and polite. I loved that she greeted me at the door—it made me feel welcome right away. Great customer service! The only downside to my stay was the noise. The guests next door were very loud throughout the night, which made it difficult to get a good night’s sleep. I didn’t report it to the front desk because I didn’t want to cause any issues or worry about possible retaliation.

Over all it was a good stay

Room was clean, good customer service, I liked that it was gated

Exceptional

Terrible location and pool was green and unusable.

Good

For the price, it was a good stay. The rooms were nice and clean. Some of the walls were a bit dated outside. The gate was kind of sketchy, but for the price it was worth to stay.

I had called to see if I was able to cancel the reservation just due to the fact that I ordered the wrong look I put it in the wrong location so whenever I did so they did not do anything to even try to help or even try to you know switch the reservation to over there or anything like that. That day I was had nowhere to stay they took my money as well because they don't want to refund it to me so I was stuck with no place to stay for two nights. Didn't even try to accommodate or even give me a discount or anything they just took my money and said good luck.

Todo bien

The overall hotel is nasty the staff is not helpful at all . The elevator was out of order and the staff didn’t even tell us at check in the hotel has a mold smell it’s not clean it was so nasty I couldn’t even stay and was charged for the night and was there less then 30 minutes. I would not recommend this hotel to no one it needs to shut down . I was checking in and another customer came in and someone broke in his car on the property and the property has a code gate. They gave him no help and the cameras in the lot didn’t work.

good breakfast

My hotel room was clean. But just that. Furniture very scratched up. Room had a very strong mold/mildew smell. I changed rooms because it was giving me a headache. The next room wasn’t as bad but still had the same smell. The entire floor smelled moldy/mildewy. However as far as cleanliness went it was good. Staff was friendly and polite

It was a nice quiet hotel the area it’s in wasn’t the nicest

Everything

Great place to stay quiet, friendly staff and very clean

Exceptional

Exceptional

Exceptional

Security and safety issues: The deadbolt in the room did not work to fit into the hole. Maintenance and housekeeping were able to open the door while I was sleeping. I reported the intrusion. And, I reported the front security gate not closing.

Qw have been staying there fir 3 weeks and management was insensitive. Recently the fridge is not working and maintenance would not come to fix it. I bout oarishabke food and had to get a cooler to fill with ice to keep items cold. This is unexeptable.

Elevator don't work properly, the walls and outlets in hallway and room was so dirty it was gross! The checkin staff was on point and the pool guy too, the cleaners just setting around watching their child play in housekeeping department. Unreal!

Who ever manages the hotel is not compassionate

Disappointing

My daughter and granddaughter were stuck in the hot elevator for around 30min. The nurse got clerk was young and so didn’t know what to do. Finally decided to call maintenance and still couldn’t figure it out. Meantime it’s getting hotter in the elevator, the clerk was so non chalant. Meanwhile we’re on the phone with 911. Firefighters get there as th maintenance guy arrived. Just as firefighters arrived to the elevator the maintenance guy opened the elevator doors. Needless to say we got a refund and found another place to stay.

Passable

My rating is solely based on location. We arrived at the hotel at 11:00pm. There are gates at the driveways. One was closed. One was partially closed. We had a 26’ UHaul pullling an auto trailer. There was no way a UHaul was fitting through the gate. The only possible parking was on a side street in a neighborhood. There was another truck with a trailer parked there as well and they had just had their truck broken into and all contents stolen. We left. I never even checked in. I am sure the interior and staff would warrant a better review, but I am unable to provide that.

Great service all around, gets the job done with comfy beds and housekeeping is up to date with updating amenities.

Fueron incómodas las camas no dormí nada en toda la estancia, y el baño no tenía ni cortina todo se llenaba de agua olía feo los pasillos el ascensor más que todo sentía que se iba a caer el ascensor

👍

It’s was horrible experience I will never go there again again . I mean never

Not enough water on the shower

The troubles continued at the front desk, where staff struggled for an unreasonable amount of time to locate and assign me a room. By the time I finally reached my room, all I wanted was to rest — but that hope was quickly shattered when I discovered the air conditioning was completely non-functional. Given the late hour, this was not a minor inconvenience; it was unacceptable. I had no choice but to return to the front desk and request a different room, enduring yet another lengthy wait before I could finally settle in for the night. The final — and most egregious — incident occurred the following morning. I had requested a late checkout at 12 PM, which is a common and reasonable accommodation. Despite having a "Do Not Disturb" sign clearly displayed on my door, a staff member knocked at 11:15 AM and demanded to know whether I was staying or leaving. Even more alarming, he appeared ready to open the door without my consent. This complete disregard for guest privacy

El cuarto bien pero la piscina pésima el gate electrónico no servía

Great place to stay, staff was helpful, hotel/rooms were clean and breakfast was great, very filling. My only complaint was the key card, the struggle everyday with trying to get in he room. I believe if you keep the keycard too close to your phone it somehow deactivates it, other than that I would most certainly recommend his hotel!

It was a bit confusing to find the entrance at night, the entire property is blocked in by a gate. The hotel itself was fine. We only stayed one night after arriving on a late flight. The hallways smelled musty like old water, however our room was clean and comfortable and smelled fine. I did not eat breakfast, but the others in my party did and were content with it. We did not have time to utilize the pool so I am unable to speak on it. If you’re looking for a quick place to stay, I’d recommend here. Only recommendation I have is to provide patrons with the exit code during check in. We were unaware of this and got held up at the gate with a line behind us. We did find out that others were unaware as well.

Very helpful and meet all needs for 140lb dog!!!

The internet was a little choppy… But everything else was great

STAY AWAY!!! The hallways smell like a wet mop and the rooms aren’t any better! The area is sketch as well

The eggs had a soapy taste. Other than that the breakfast was ok.

Checking in wasn't a hassle it was quick the front desk did answer all my questions the parking lot was a bit dirty with trash i stayed on the second floor it smelled a bit weird idk how to explain it the room was not bad bed was comfortable the elevator felt like it was about to break down so was a tad scared to get on and off it had a sign saying only four people at a time the breakfast wasn't bad had a bit of everything and it was fresh I saw a review about the Marijuana smell well it did smell and I did see people smoking but didn't really bother me I mean hey its Houston everyone pretty much smokes although I don't im ok with it so just know you probably will smell it all in all I would say 6 out of 10 on my stay

The room was clean and the breakfast was fresh.

The hotel was not as advertised. The main lobby was beautiful, however the elevator and stairwells were not clean and there was a smell. The room walls were dirty and the furniture was worn. The pool was not as pictured and the chairs around the pool were all torn. The breakfast was great and staff were nice in the morning.

Stayed here for two days for a tournament I had to attended. During my stay I had no issues. Breakfast was fresh and staff did a great job keeping everything clean. I felt secured leaving my vehicle on the property because it’s gated and a code is needed to exit. Overall, I have zero complaints.

Breakfast ok.

Not at all and wasn’t fresh

The staff was wonderful and very helpful.

Staff were overly rude

Great one night stay!

The staff and facility was excellent.

Clean room, great breakfast, very comfortable kings sized bed, and pet friendly.

Hello. The staff was ok. The property not so much. The hotel is surrounded by a fence making it hard to access the property. After we finally got to a gate that would open up. Ok so now we’re set. Got to the room and it smelled like urine. Don’t know why I didn’t ask for a different room… Bathroom ceiling paint was all peeled nasty. Ok come to get out the parking a code was needed which I could not read on the key card. Finally got out. Ok back and trying to get back in thru the entrance gate and it was locked stuck. Broke. We had to physically slide the fire gate open to get in. Very disappointed in my selection of LaQuinta hotel for my stay. Thankfully it was only for one night.

A little disappointed with the upkeep of the interior of the rooms. The water smelled a little fishy and the shower curtain wouldn’t close all the way due to the shower rod being broken on both sides. None of the ice machines had ice.

Everything was very nice and clean. The only thing missing is descent body was and lotion.

very clean and very good customer service .

Good

The room was fine, ok breakfast. It would have been helpful to know that the entrance is gated and you just have to drive up to the gate and it will open. We drove by the entrance gate once figuring we CC couldn't get in. Hotel is in a sketchy area. The view out our window was a dirty lot littered with trash.

Fridge was noisy… had to unplug and the elevator wasn’t working..

Overall, the room was in good conditions. However, the room microwave was dirty and nasty. Also, afer finding out afrt I checked in there was a 50.00 dollar incidental fee charged that was not refundable I began taking pictures of the room in case I was accused of damage I did not make. I think I will stick with Extended Stay Suites and Inns

Everything great Thank you

Just the breakfast need more attention , just one person was working there we have to waiting a lot of time

clean,quite safe establishment

Todo muy bien excelente servicio

the elevator is very scary, according to the posted maintenance record, it was last inspected in 2024. It also designed for 2500 lb loads; but it is a sign of only 4 person at a time. It takes for ever to close and to move up and down.

We had to change rooms, in spite of that ac tv doesn’t seem to be working at all. Breakfast was good though

yed

The hotel wasn’t worth the money, and didn’t look anything like the hotel on the app.

This hotel was dirty. The staff was not helpful and just plain lies when we requested the gym be opened. When we walked up to the desk, the employee was asleep. Housekeeping walked into my room with no notice. Luckily I was dressed. This was one of the worst experiences I have ever had and, needless to say, will not return. Will possibly not ever stay at a La Quinta again based on this experience.

clean rooms, amenities.

Breakfast needs a bit more work

Elevator broke down, the hotel is gated in for some reason and you need a code to exit. Pretty inconvenient

The room was nice, but the view from the room was bad. Shower leaked water on the floor, but overall ok.

Great!

Staff was great and breakfast great! But I didn’t like the smell in the room. Maybe old dirty carpet smell. Had to buy candles to make the smell better.

Clean lobby, room, and breakfast area. Our AC wasn’t adjustable but honestly I’d take a cold room over a hot one. Linens and towels clean and in great condition. Overall our stay was great. Only down fall was the elevator not working for almost two days.

安静、方便

Ok

Overall great experience

Excellent

Was there for 4 nights. Property was great. Nice and quiet. The property is gated so you have to get access code to get off property not entering the property. There is only one pool (outdoor) kind of small. Breakfast was good, different breakfast choices. My only complaint would be front desk who are the first point of contact for a business that should making a great impression. However this was not the case here. The women staff were great but the 2 gentlemen at front desk I encounter was not so pleasant at all. It seems as If they did not want to be bothered with any questions/issues I had. When I visit Houston next time I will try a different location.

Here is the good. The room was nice and cold. If you have ever been in Texas heat, then you will appreciate the coolness of a room. It was a clean room with plenty of towels. Breakfast was good, but please get regular syrup. I like all my calories and will diet at home. No sugar free syrup at all, please. Now the bad. The elevator was broken and the ice machine on the 3rd floor did not work. It was a hassle walking the stairs every day for our stay. The hot water did not heat up properly. The most frustrating part was the check-in. The young lady could not access the system to check anyone in until the next person on shift came in, who was late by 30 minutes. It was not cool waiting almost 6 hours to check in at almost midnight. Management needs to be accountable for not answering employees and only having 1 person on duty.

The area that this hotel was located was not a nice area at all. Everything was run down and just didn’t seem safe. The pillows were all run down as well. I asked for another pillow, hoping for something more comfortable because I could not sleep on those pillows. They said they do not have extra pillows…….like seriously???? We ended up leaving a day early and never got a refund

Cigarettes everywhere...parking lot, pool deck, and sidewalk. Excessive charges if you check in/out a few minutes early or late. The hotel was long over due for deep cleaning and general repairs. Furniture was beaten up and door was damaged. You have to punch in a code to exit the property.

All staff very friendly except for the Night Shift front office guy who was not friendly at all i would ask questions and he get bother because he was always in the phone

Tiny pillows that made my neck hurt

Clean rooms

The hotel itself had an strong old odor. And dog barked all night in the room across from me

Hotel staff very friendly food was great room was perfect. Most of all the staff

My concern was that the elevator, the one elevator they had was down. Have lots of luggage that should not be hauled ups and down stairs. Elevators are essential to hotels. Also they only had one working ice machine. Which was on the second floor. Besides the elevator being down, everything else was fine.

It was peaceful and the staff was friendly!

Was ok no complaints

In overall it was good no complaints

The rooms need big updates, replace the dirty carpet, broken lamps, and redo the rusted restrooms. The elevator is really slow and needs some type of work. The tv is outdated or not working properly. The pillows are really small like decorate pillows with a sweaty smell.

It was just 2qnt i needed. Happy

none

Outside the property it’s not very nice but the hotel is gated so made it safer. The room was clean

The hotel smelled of poison and had bullet holes throughout. Please look for other accommodation

The staff working there could have been a little nicer more courteous more helpful

Muy bonito y limpio

Customer service 10/10

Good

The front desk is rude and don’t answer the phone

.

Was an ok stay. Had to ask for an extra blanket, the pillows were not standard pillows (very hard decor pillows), no hair dryer and my keys kept needing to be reset. Breakfast was okay for options. No real dog rest area so the patch of grass that was there was very overused and not maintained. The pool wasn't open. I slept ok.