La Quinta Inn & Suites by Wyndham Houston East at Normandy

Clean rooms good breakfast

The room and hallway in general has a bad smell. Room keys didn’t work most of the time and the front desk people weren’t professional.

It was for the most part a good stay my daughter had an accident in the bed and they told us we couldn’t rebook because of that we stayed there almost a month which kind of hurt my feelings a little

The hotel was good to stay. Staff was very nice. One big problem is that there is a fence around the property with gates that are automatically operated. You cannot walk out of the hotel property to the stores next door. The parking area is extremely over lit at night. It makes me wonder if this area is unsafe ….

The area was terrible, the beds were old and made a lot of noise. Breakfast was ok but the service from staff was not

Everything was amazing staff was amazing

From door rooms are inside the building,make it looks safe

Everything is great the staff is so nice and helpful made me feel so welcome

Clean rooms

nothing

The having to leave through a gate with a code was weird to me. Hotel served its purpose

Me encanto todo muy amables y todo super limpio

The property is nice. Room was very clean. Property was also clean. Only thing people upstairs was soooo LOUDDD kept banging, running it’s like kids didn’t sleep, up til 3/4 in the morning my goodness. But other than that room was perfect

Staff were very polite and helpful room was roomy and clean. The only thing I could say not so good was the neighour hood is definitely not the best.

When trying to leave the hotel other customers blocked you in and staff can say sorry. Elevators went down and elderly people had to walk down 3 flight of stairs with health issues. Have phones in the room that do not work or plugged in because the staff say they are old and dont work, so if you have a concern or problem you have to use your cellphone or go downstairs to speak to them just to hear I'm sorry. Electrical sockets dont work and the commode take forever to fill once flush.

Fully gated, code for exiting. We were in a king suite. Floor was completely uneven in door entryway. 2 tvs in the room but was told by the front desk guy, only 1 remote is in the suite rooms which made it unacceptable to the 2nd tv. Doesnt have cable, app tv only. The carpet in the room definitely needs a steam cleaning. The outside upkeep could use alot of work. Trash laying around in various places. There is a gate for entry and exiting. We missed it the first time trying to enter. The staff was friendly, dont expect them to be too attentive. The front desk staff stay glued to their phones only being helpful when you stand there and ask to be helped. Breakfast hostess was the best! She was very attentive and nice! Praise for her keeping everything stocked, clean, and good temps. The only dairy option was cereal and milk. No yogurts. Overall we give it a 3 out of 5.

Rooms were not the best refrigerator didn’t get too cold or freeze lost my frozen stuff and they double charged me

Did not stay for breakfast,checkout in about 2 hours,room was not clean ,walls had nicks needs painting and bedding needs update and to be cleaned.Smell to room like mold! Everything!

We stayed 3 nights and the elevator was out the entire time and we stayed on the 3rd floor. It was not fun especially after a night out.

Gated parking is nice and free breakfast was a great addition. The room was very spacious for the price and very comfortable. I had a suite and it was nice to have separate A/C's for the living room and the bedroom. The location is kind of a sketchy place, my view had some old broken down vehicles and trash. Although the breakfast was good, they didn't put out a large amount so many things started running out while people were still showing up.

Our first assigned room smelled heavily of ammonia (cat pee ammonia). However, the staff quickly secured us another room.

Nothing they were rude Everything room was dirty switched us to another one but employees are rude

N/A

Clean room, convenient location, and affordable. The security gates around the parking lot set a suspicious tone. The elevator was out of service and the only available room was on the third floor. The lady at the front desk was very nice and did advise us of these things before proceeding with our check in.

Great, tasty breakfast!!

The cost of the night was very affordable The location, and the building itself

Elevator was not working not to much breakfast variety

Unfortunately, I had an emergency and had to check out one day early. Since I made my reservation through a third-party company, I was told the hotel was unable to refund me for the unused night because the person in charge was not available. I understand the policy, but it was disappointing to have to pay for a night I did not stay. Overall, the hotel was okay, but there are a few areas that could be improved.

My husband, daughter, and I along with 2 small Shih Tzus, stayed here on weekend trip to Houston, and it was downright awful. By the pictures, the place looked nice and was pet-friendly. We got there and paid the deposit for the pet fee— cool, no issues with that. Even though I bring stuff to clean up after them, I understand the policy. But here’s the thing: if you charge for pets to stay, make sure the rooms are kept up. The room smelled funky, as my daughter said; the bathroom smelled like old sewage. The icebox didn’t work. The bed was at least comfortable, but that was about it. The blackout curtains were full of holes, which I have pictures of. The key card wouldn’t work at first; then, when my husband went down to meet the guy to tell him, the worker said, “ I was watching y’all on camera; I was waiting for you to come.” The elevator took forever and felt like it was going to break each time, and it only held 3 people. When we went to check out, I waited over 15 minutes at the front desk for the girl to come; I even tried calling to see if she would pick up the phone so she knew we were there, and she never picked up. Breakfast was nasty. We only stayed one night and got another hotel for the rest of the trip, which, mind you, when we checked in there, the manager didn’t even charge the pet fee due to them being so small and well-behaved, and that room smelled and felt clean. Very, very disappointed in this hotel. Don’t let the pictures get you like it did us.

I have not got my $50 deposit back

Air conditioning in room was so noisy, disturbs sleep. We couldn't sleep almost whole night.

Bueno

Property is dated with people hanging out around Property and the lights kept going out at least 3-4 times while I was there

Everything was awesome, the staff was wonderful ❤️ N/A

I have not receive my deposit

We reported the issue to the front desk that morning, and we were told someone would come inspect it. No one ever came. The following day, we reported it again, left our contact information, and still never received a call or any follow-up. It wasn’t until the last night of our stay, after bringing it up for a third time, that we were finally moved to another room. What was most disappointing wasn’t just the condition of the room, but the lack of urgency in addressing such a serious sanitation issue. It felt as though the staff may have already been aware of the problem and chose not to resolve it until we repeatedly complained. Because of this experience, I’m very unlikely to stay here again. Cleanliness and customer service should be a priority, and unfortunately, this stay fell far short of both.

Amazing

Everything was great

Customer service were excellent and the way they welcome me I live every thing

How close it was to the highway It was old, ran down, and dirty.

Air Conditioner ran great, room was pretty clean, but the hallway smelled like mildew, and the elevator was filthy. Housekeepers were so sweet. The building could be kept a little bit more clean.

Nice atmosphere Pool wasn’t clean

safe

I liked the room and facilities. The breakfast had mainly things containing sugar, which are not of my style, there was some scrabbled egg 2 our of three mornings and some meat, which was good. Would like to see bacon as well, some tomato, or fruit salad. some boiled eggs, etc. I liked the TV and fridge. Both rooms I stayed had a mold smell. The 2nd floor room I stayed had a blood stain on the roof over the bed, that should be painted white. The window was very foggy, you couldnt see outside, this also makes room look not well taken care of. The shower flow was very weak after a minute at 2nd room i stayed, i had to stay longer in the shower. At the first room I stayed the curtain rail was hanging slack from screws, so water was creating a lake on the floor. The pillows at first room i stayed were very hard/ overused, while at 2nd room were more fluffy. Coffee at breakfast was not nice, but that's all around Houston same. I would like to see some more big bins on the floors so people can throw their food remains without having the room smelling food all day. in breakfast yogurt contains corn starch, i would like to see greek natural yogurt and in general more protein in the breakfast.

Everything was great

Lack of channels on the TV bet wasn't a option

Very clean and breakfast was great every morning. Staff was very friendly

Para empezar no servía el elevador y nunca nos dijeron hasta que ya habíamos hecho la reservación. Nos tocó subir al tercer piso por las escaleras con maletas la habitación muy deteriorada, tanto como el baño las herramientas para planchar puertas hasta cucarachas Encontré. muy decepcionado de esta localidad, cuando me he hospedado en otros hoteles de la quinta mucho mejor.

The staff was friendly enough, and at first glance things seemed ok... except the note taped to the elevator about the max weight... then the elevator breaking when we had a 3rd floor room. The keys for the room constantly didn't work but they looked into it for us when mentioned. The room was very hot even with the AC lowered, but they did fix this after the first night. The breakfast was decent. But no elevator for the length of our stay was absolutely miserable. And there were never enough rags or towels in the bathroom. Beds were extremely squeaky and the pillows were less than desirable. Needless to say, we wont be staying there again.

It had a gate The area around the hotel

Very old and has an old smell. Expected more from so close to the airport

it’s just Ok.

Over all it was a good stay

Room was clean, good customer service, I liked that it was gated

Terrible location and pool was green and unusable.

For the price, it was a good stay. The rooms were nice and clean. Some of the walls were a bit dated outside. The gate was kind of sketchy, but for the price it was worth to stay.

I had called to see if I was able to cancel the reservation just due to the fact that I ordered the wrong look I put it in the wrong location so whenever I did so they did not do anything to even try to help or even try to you know switch the reservation to over there or anything like that. That day I was had nowhere to stay they took my money as well because they don't want to refund it to me so I was stuck with no place to stay for two nights. Didn't even try to accommodate or even give me a discount or anything they just took my money and said good luck.

Todo bien

The overall hotel is nasty the staff is not helpful at all . The elevator was out of order and the staff didn’t even tell us at check in the hotel has a mold smell it’s not clean it was so nasty I couldn’t even stay and was charged for the night and was there less then 30 minutes. I would not recommend this hotel to no one it needs to shut down . I was checking in and another customer came in and someone broke in his car on the property and the property has a code gate. They gave him no help and the cameras in the lot didn’t work.

good breakfast

My hotel room was clean. But just that. Furniture very scratched up. Room had a very strong mold/mildew smell. I changed rooms because it was giving me a headache. The next room wasn’t as bad but still had the same smell. The entire floor smelled moldy/mildewy. However as far as cleanliness went it was good. Staff was friendly and polite

It was a nice quiet hotel the area it’s in wasn’t the nicest

Everything

Great place to stay quiet, friendly staff and very clean

Qw have been staying there fir 3 weeks and management was insensitive. Recently the fridge is not working and maintenance would not come to fix it. I bout oarishabke food and had to get a cooler to fill with ice to keep items cold. This is unexeptable.

Elevator don't work properly, the walls and outlets in hallway and room was so dirty it was gross! The checkin staff was on point and the pool guy too, the cleaners just setting around watching their child play in housekeeping department. Unreal!

My daughter and granddaughter were stuck in the hot elevator for around 30min. The nurse got clerk was young and so didn’t know what to do. Finally decided to call maintenance and still couldn’t figure it out. Meantime it’s getting hotter in the elevator, the clerk was so non chalant. Meanwhile we’re on the phone with 911. Firefighters get there as th maintenance guy arrived. Just as firefighters arrived to the elevator the maintenance guy opened the elevator doors. Needless to say we got a refund and found another place to stay.

My rating is solely based on location. We arrived at the hotel at 11:00pm. There are gates at the driveways. One was closed. One was partially closed. We had a 26’ UHaul pullling an auto trailer. There was no way a UHaul was fitting through the gate. The only possible parking was on a side street in a neighborhood. There was another truck with a trailer parked there as well and they had just had their truck broken into and all contents stolen. We left. I never even checked in. I am sure the interior and staff would warrant a better review, but I am unable to provide that.

Great service all around, gets the job done with comfy beds and housekeeping is up to date with updating amenities.

Fueron incómodas las camas no dormí nada en toda la estancia, y el baño no tenía ni cortina todo se llenaba de agua olía feo los pasillos el ascensor más que todo sentía que se iba a caer el ascensor

👍

It’s was horrible experience I will never go there again again . I mean never

Not enough water on the shower

The troubles continued at the front desk, where staff struggled for an unreasonable amount of time to locate and assign me a room. By the time I finally reached my room, all I wanted was to rest — but that hope was quickly shattered when I discovered the air conditioning was completely non-functional. Given the late hour, this was not a minor inconvenience; it was unacceptable. I had no choice but to return to the front desk and request a different room, enduring yet another lengthy wait before I could finally settle in for the night. The final — and most egregious — incident occurred the following morning. I had requested a late checkout at 12 PM, which is a common and reasonable accommodation. Despite having a "Do Not Disturb" sign clearly displayed on my door, a staff member knocked at 11:15 AM and demanded to know whether I was staying or leaving. Even more alarming, he appeared ready to open the door without my consent. This complete disregard for guest privacy

El cuarto bien pero la piscina pésima el gate electrónico no servía

Great place to stay, staff was helpful, hotel/rooms were clean and breakfast was great, very filling. My only complaint was the key card, the struggle everyday with trying to get in he room. I believe if you keep the keycard too close to your phone it somehow deactivates it, other than that I would most certainly recommend his hotel!

It was a bit confusing to find the entrance at night, the entire property is blocked in by a gate. The hotel itself was fine. We only stayed one night after arriving on a late flight. The hallways smelled musty like old water, however our room was clean and comfortable and smelled fine. I did not eat breakfast, but the others in my party did and were content with it. We did not have time to utilize the pool so I am unable to speak on it. If you’re looking for a quick place to stay, I’d recommend here. Only recommendation I have is to provide patrons with the exit code during check in. We were unaware of this and got held up at the gate with a line behind us. We did find out that others were unaware as well.

Very helpful and meet all needs for 140lb dog!!!

The internet was a little choppy… But everything else was great

STAY AWAY!!! The hallways smell like a wet mop and the rooms aren’t any better! The area is sketch as well

The eggs had a soapy taste. Other than that the breakfast was ok.

Checking in wasn't a hassle it was quick the front desk did answer all my questions the parking lot was a bit dirty with trash i stayed on the second floor it smelled a bit weird idk how to explain it the room was not bad bed was comfortable the elevator felt like it was about to break down so was a tad scared to get on and off it had a sign saying only four people at a time the breakfast wasn't bad had a bit of everything and it was fresh I saw a review about the Marijuana smell well it did smell and I did see people smoking but didn't really bother me I mean hey its Houston everyone pretty much smokes although I don't im ok with it so just know you probably will smell it all in all I would say 6 out of 10 on my stay

The room was clean and the breakfast was fresh.

The hotel was not as advertised. The main lobby was beautiful, however the elevator and stairwells were not clean and there was a smell. The room walls were dirty and the furniture was worn. The pool was not as pictured and the chairs around the pool were all torn. The breakfast was great and staff were nice in the morning.

Stayed here for two days for a tournament I had to attended. During my stay I had no issues. Breakfast was fresh and staff did a great job keeping everything clean. I felt secured leaving my vehicle on the property because it’s gated and a code is needed to exit. Overall, I have zero complaints.

Breakfast ok.

Not at all and wasn’t fresh

The staff was wonderful and very helpful.

Staff were overly rude

Great one night stay!

The staff and facility was excellent.

Clean room, great breakfast, very comfortable kings sized bed, and pet friendly.

Hello. The staff was ok. The property not so much. The hotel is surrounded by a fence making it hard to access the property. After we finally got to a gate that would open up. Ok so now we’re set. Got to the room and it smelled like urine. Don’t know why I didn’t ask for a different room… Bathroom ceiling paint was all peeled nasty. Ok come to get out the parking a code was needed which I could not read on the key card. Finally got out. Ok back and trying to get back in thru the entrance gate and it was locked stuck. Broke. We had to physically slide the fire gate open to get in. Very disappointed in my selection of LaQuinta hotel for my stay. Thankfully it was only for one night.

A little disappointed with the upkeep of the interior of the rooms. The water smelled a little fishy and the shower curtain wouldn’t close all the way due to the shower rod being broken on both sides. None of the ice machines had ice.

Everything was very nice and clean. The only thing missing is descent body was and lotion.

very clean and very good customer service .

Good

The room was fine, ok breakfast. It would have been helpful to know that the entrance is gated and you just have to drive up to the gate and it will open. We drove by the entrance gate once figuring we CC couldn't get in. Hotel is in a sketchy area. The view out our window was a dirty lot littered with trash.

Fridge was noisy… had to unplug and the elevator wasn’t working..

Overall, the room was in good conditions. However, the room microwave was dirty and nasty. Also, afer finding out afrt I checked in there was a 50.00 dollar incidental fee charged that was not refundable I began taking pictures of the room in case I was accused of damage I did not make. I think I will stick with Extended Stay Suites and Inns

Everything great Thank you

Just the breakfast need more attention , just one person was working there we have to waiting a lot of time

clean,quite safe establishment

Todo muy bien excelente servicio

the elevator is very scary, according to the posted maintenance record, it was last inspected in 2024. It also designed for 2500 lb loads; but it is a sign of only 4 person at a time. It takes for ever to close and to move up and down.

We had to change rooms, in spite of that ac tv doesn’t seem to be working at all. Breakfast was good though

yed

The hotel wasn’t worth the money, and didn’t look anything like the hotel on the app.

This hotel was dirty. The staff was not helpful and just plain lies when we requested the gym be opened. When we walked up to the desk, the employee was asleep. Housekeeping walked into my room with no notice. Luckily I was dressed. This was one of the worst experiences I have ever had and, needless to say, will not return. Will possibly not ever stay at a La Quinta again based on this experience.

clean rooms, amenities.

Breakfast needs a bit more work

Elevator broke down, the hotel is gated in for some reason and you need a code to exit. Pretty inconvenient

The room was nice, but the view from the room was bad. Shower leaked water on the floor, but overall ok.

Great!

Staff was great and breakfast great! But I didn’t like the smell in the room. Maybe old dirty carpet smell. Had to buy candles to make the smell better.

Clean lobby, room, and breakfast area. Our AC wasn’t adjustable but honestly I’d take a cold room over a hot one. Linens and towels clean and in great condition. Overall our stay was great. Only down fall was the elevator not working for almost two days.

安静、方便

Ok

Overall great experience

Excellent