La Quinta Inn & Suites by Wyndham Houston Channelview

When we arrived everything was fine. The second day, the cleaning lady came and I told her we only needed towels. I gave her the dirty ones; she never brought them. We asked at reception and they didn't have any. I had to go to the store to buy some so we could shower. And in the pool there were some people with glass bottles of alcohol. I was worried about my children and we went to our room instead.

I would not recommend staying at this hotel based on my experience. The room was filthy and clearly not properly inspected before I was placed in it. There was a dirty towel left behind, urine all over the toilet seat, and dirty walls. To make matters worse, I was charged $32 for the towel, despite it being something that was already left in the room. The hotel was also overbooked, and I was placed in a room that was not the room I originally paid for. There was excessive noise throughout the hotel after hours, and there seemed to be no control or enforcement of quiet hours, making it extremely difficult to get any rest. What made the situation even worse was my interaction with Maria, the Sales Manager. Her behavior was extremely rude and unprofessional. When I asked to speak with someone above her regarding my concerns, her response was essentially “Google it,” before she hung up on me. This is absolutely unacceptable customer service. I am asking for someone from corporate management to contact me ASAP regarding this situation, including the condition of the room, the $32 charge, being placed in a room I did not pay for, the noise issues, and the way my complaint was handled. I strongly advise others to think twice before staying here.

Bad

Disappointing

It was a nice place. Staff was pretty helpful.

It’s beautiful location and garden! Nothing is included, you don’t feel connected to the property because everything is totally spread out and everything is open to the public so definitely takes away from the feeling of a luxury hotel! Where was the fitness and spa area?!?!?

Exceptional

Pool was open until a good time. Nothing

Exceptional

I liked I that I had a good view and parking was very easy and there was nothing I didn’t like it was perfect for me

.

Stayed for the first time at this hotel. I was expecting a very great experience but it wasn't anything close to it. The staff were friendly but I was gone during the day so we didn't have much interaction. The breakfast wasn't great. The cereal tasted stale, the waffles didn't cook 100% so they were gummy. The pool wasn't big and it was too cold to even go swimming in the middle of summer. No hot tub or Jacuzzi. The room was nice. Housekeeping kept it nice for us. However any slightest movement and if you are up on the high floor your downstairs neighbor will complain. Hotel smelled like faint cigar/cigarette smoke. Carpets were old. Overall wasn't a terrible stay but wasn't great either. Hope this helps!

Exceptional

Clean and quiet. Nothing

Good

Will come back

Very good

Clean, pool was clean & fun. The room was comfortable. You could adjust the room temperature to your liking.

i love the breakfast

Breakfast is included but it was meh. Only one waffle iron was working, no bottled water in the fridge, and the selection was minimal.

Location ONLY It had beg bugs and they were VERY rude about it! This was a stat with my family we had 11 rooms total AND other ppl were down there with the bed bug issue as well!!! This place is infested with bugs

The staff and the accommodations and breakfast Also the cleanliness

Also the cleanliness

What we loved most about this hotel was that they let us hang out in the lobby with all our family, late eating food and even listening to music. Thanks guys, great hotel

An employee went in our room the first day full day we stayed there while we were gone and cut off the ac and the tv. When we asked the front desk about it we were told there was a timer on both of those things, but they never just shut off on their own the rest of the time we were there. Also, the pool inside is freezing cold so take that into account if the indoor pool is a reason you’re looking at this hotel.

The ladies making the breakfast mixed it up, and were awesome cooks! An employee went in our room the first day full day we stayed there while we were gone and cut off the ac and the tv. When we asked the front desk about it we were told there was a timer on both of those things, but they never just shut off on their own the rest of the time we were there. Also, the pool inside is freezing cold so take that into account if the indoor pool is a reason you’re looking at this hotel.

Nice staff

Great stay staff friendly in general everything was great

Everything was very pleasant

La limpieza me gustó más, es un hotel bastante acogedor

Dirty mattress Bugs Unhelpful staff Room stinks

WiFi kept lagging but other then that everything was great

Clean room and friendly staff

Great staff

Let's talk about a little bit of everything. First off, the staff was excellent from the front desk to the housekeepers to the ladies making breakfast. Everyone was nice and helpful. Wanna do a shout out to Daniel, who checked us in and also checked us out. He definitely went above and beyond. To make sure our stay was excellent. The rooms were very clean. They maintained them very well. The parking was easy. I liked that it had a security gate. As well, that only the people who were staying there had access to it. The pool was very clean, only negative thing. I have to say about the pool would be that it was rather cold even though it was very hot outside. But I think to each their own on that they had coffee. Available 24/7 which was great because I love my hot coffees plus it's free. The breakfast I can't complain about the free breakfast. Though I do wish they had a little bit more of a variety. Maybe some bagels, you know, every other day, possibly even some different meats like bacon rather than just sausage. But overall, our stay was wonderful. And would absolutely stay there again. If we were ever in this area.

This was a good location for easy access off the Beltway 8, close to shopping, and restaurants. The property was well maintained overall but the front desk staff were rude liars that kept me and my family waiting in the lobby over 2 hours for a room even with me having paid for very early check in. I tried to explain to the front desk clerk if she’d been honest and communicated any issues then I wouldn’t be getting upset; the lady then begins talking while I’m speaking and completely ignoring what I’m saying. I kept the same tone and told her she can’t hear me if she’s talking then the lady proceeded to tell me “You’re not going to yell at me”. I told her my tone never changed but my voice intensified because she continued speaking at the same time, I told her she’s not going to tell me what the hell to do since it’s all her fault. She never inquired about reservations information initially, but wanted to charge $35 when I told her I had early check in. Her lie went from the room not ready, to giving the wrong room, to I texted housekeeping and no response, to I didn’t see your reservation because of the weather, they are putting towels in the room for an hour, to room was really dirty from last guest (even though I showed a picture of room door open with bed stripped in progress of cleaning 2 hours prior) I requested a full refund of the very early check in and manager, Maria, resolved it. Breakfast staff turned off lights and put up food while guests made plates.

Everything was fine and excellent cleaners

Facility was clean and orderly. Great stay for the family for the night.

Excelente hotel para hospedarse buena recepción y comida.

The room was clean. The tv had plenty of options. Breakfast was good. The only problem I I incurred was the air conditioning. It was not cooling when I arrived around 8:00pm. By the time we went to bed it still was not cooling. Each time I called, the front desk said they were resetting it but that did not work. Finally around 11:00pm I got dressed and walked downstairs and the clerk said the previous clerk had it set on “auto” and she changed it to “on.” Finally the air cooled the room after 5 phone calls and a trip downstairs.

Parking safe

Good and safe parking

Great overall

We spent the weekend here. It was nice and quite, the breakfast was good and had a nice variety. I would definitely stay here again.

Me gustó mucho el tiempo que estuve tiene muy buen servicio y el precio es bastante acepu

Tried checkin

bkf good, parking felt safe, housekeeping was slow dumping trash

The hotel was very clean, I loved gated parking lot, staff was very nice and accommodating. Great stay.

Todo estuvo muy bien el único inconveniente fue que cuando llegamos nuestra habitacion no estaba lista pero de ahi en fuera bien

Great location, easy to access. The facility was clean and well maintained. The breakfast was good as well.

No issues

The staff were helpful.

there was a hair in my shower before we even used it.

The hallways smelled terrible! Trash cans by elevator overflowing at check in! Room smelled like trash as well! Everything just smelled unclean! Went to the front desk to complain and there was no additional rooms to move to and no air freshener on site!

The rooms were nice and clean with plenty of space. We felt very safe in this area. You had to have a card to enter and exit the premises. Breakfast wasn't bad either. The only thing I didn't like was the bar area was closed due to staff so I went to the liquor store which was close to the hotel. I would definitely stay here again.

All was good about the property except for the breakfast. Nothing there even remotely appealing.

Everything was great, room was clean, location, amenities!

N/A

Everything was well worth it

As soon as we walked into the room, we were hit with a very strong, unpleasant odor—it honestly smelled like multiple dogs had been in the space. When I brought it to the staff’s attention, the only solution offered was to move us to a smaller room since they didn’t have another comparable option available. Because we wanted to stay comfortable, we chose to remain in the room we originally booked. I asked for air freshener and was given a nearly empty can that only had a few sprays left. I ended up having to go out and purchase my own spray and plug-ins just to make the room tolerable. On top of that, the cleanliness was unacceptable. The shower had hair all over it, as if someone had recently shaved, the bathroom walls were visibly dirty, and there was leftover soap residue where the shampoo and body wash bottles had been. Even the freezer had not been properly cleaned. The kitchen amenities were also extremely lacking. There was only one cup available, and it was dirty. There were no pans provided for use in the oven, which made the kitchen essentially unusable. To make matters worse, the manager’s resolution was a $25 refund on a stay that cost over $400, which felt extremely inadequate given the conditions. Overall, this was a very disappointing experience, and I would not recommend staying here.

@ first I was annoyed by the staff but I think it was just me , they was better later on that day !!

To be fair, the manager later apologized for the "acting ugly" experience, resolved it and offered a service recovery discount, which I appreciated. However, there are too many hotel options in Houston, TX for me to ever give my money to this LaQuinta again. Everything else at the hotel was fine (room size, breakfast, cleanliness) with the exception that there was very little air circulation in the gym.

Yes

Only problem I had was with one staff member gave me an attitude when I asked where things were located as if I was a regular at the hotel site when I’m originally from out of town and never being at the location is why I gave 4 stars

Clean room, friendly staff, breakfast, great parking.

Breakfast was great one of the better breakfast in many hotels we stayed at. The dinning room was clean and there was plenty of food to go around. The food tasted great and there were a good amount of options to choose from. Place was clean rooms were clean. Kids loved the indoor pool. The area was nice and quiet at night no distruptions. And you need your room key to go in and out the hotel and parking lot especially at night Over all great place to stay.

Great service and cleanliness

Staff seemed confused or overwhelmed. Room clean breakfast okay but kids running in hallway all hours of night.

Excellent

Awesome, clean and new.

It was clean and only had one issue with the room. The a.c. was not working till several hours later i had to call front desk and she had to turn it on from her side. Im not sure why it wasnt switched on before our arrival and fire alarm went off twice randomly at night. Other than that it was nice.

Pet friendly, breakfast

Great stay & accommodations

Everything was perfect

Everything was great !

Stayed here for the NCA cheer weekend. Staff would not bring me an extra blanket. They said I should already have one in the closet, I told them yes I did but it was thin and I just needed one more, she said she would check and call me back. Never received the blanket. I then asked for clean towels the next night and they told me I’d have to bring down my old towels to get new ones. I’ve never had that happen at a hotel before. The breakfast was not great either. I’m very disappointed.

Room was clean and very spacious, front desk was very nice

Sweet staff

Room had a weird but tolerable scent to it. Breakfast bar was lacking.

Car was broken into. Staff wasn’t much help with looking on camera seeing who broke in.

Love the staff

Good

Relatively new hotel. Very clean, nicely appointed rooms, upgraded amenities, wonderful breakfast, secured gated parking. Staff was courteous & attentive.

Gated parking and friendly staff

Good hotel. Building is kept clean and rooms are nice

All good

thank you great service

The first night upon arriving, my family and I did not sleep whatsoever due to kids running all night up and down along with loud banging and yelling from the room above us. Several calls were made to the front desk and every time they stated that the situation was under control, the noise would start again. Apparently either room, mine nor theirs was able to move the night, especially the other people due to the fact that they are to stay at that hotel for more than 30 days and mine was only to be two nights. The next night, we were able to move but this room was totally disgusting. The floor and couch spelled like pee and a musty smell. The shower still had hair every where and the floor was sticky. I would not recommend staying in this hotel. Shop around some more because Houston is too big to just settle in this hotel.

The room did not have a jacuzzi like I paid for. The window in our room looked like there was possibly yogurt smeared on it when we opened the curtain all the way. The breakfast was obviously re used from previous days. The sausages were so tough you had to rip them and they made noise and looked like they were made of cardboard. No towels in the pool area and a bunch of hair ties and other similar things in the bottom of the pool. The bathroom in the pool room was not nice. The light flickered so bad I couldn’t go inside of it. The light cover in the elevator had old plastic cups shoved up into it with something gross coming out of it. That was there both nights we stayed. All around not super happy with our stay.

Clean and quiet. The breakfast was solid and property was clean.

Staff was very friendly and efficient. The room was clean spacious. The water pressure in the shower was excellent. The water in the pool was cooler than I expected but it was still refreshing after a long day of traveling. I would stay here again.

Our microwave and fridge never worked. Might have been a breaker. They said they could send someone up the next day but never did.

Clean rooms comfortable beds

Entrance can be difficult at night due to the gate. From check in to check out the stay was awesome myself and girls enjoyed it.

Clean room, fast check in, friendly front desk staff. Convenience from booking til arrival. 10 out of 10

Hotel had a good range of choices for breakfast. Texas Waffle machine works lol, as a fellow proud Texan, that’s important :)

Clean room

Todo muy bien

Very clean, nice staff, well lit gated parking lot. Great HVAC, comfy beds!

Was only there for 1 night. Will definitely stay again that next time I'm in Houston.

This hotel waa great, we atayee in a 2 queen bed room. Very nice hotel the lobby waa very nice, the room was very clean, gated parking area with keycard open close.

Had gated parking. Clean property

Air conditioner could have worked better. Staff at checkout was rude. I opted for 12 pm check out online since it was an available option only to have housekeeping knocking on the door questioning me. Then front desk called to rudely say "checkout is NOW!." I explained my selection online and was left on hold for a long time. I hung up and called the front desk offering to show my proof. The woman said no its okay. Left us feeling uncomfortable so we left before the time. Why make it an option if it is a problem?

Clean room.

Deluxe King suite. Clean. Smelled nice upon arrival. All amenities intact. Only dislike was the AC unit. It was not cooling off the room bed area as per the thermostat. :(

Where she was hiding Room had fleas

Room was clean and very comfortable and the desk people very friendly and knowledgeable i really loved the atmosphere

New hotel, old mattress. No water pressure at all. Water trickling from the faucet and shower.

Excellent and friendly staff

Great breakfast

Close to my meetings

,,the staffs are very nice , easy to check in and out,,,

Peace

The

Everything was excellent as usual stayed here before with no problems whatsoever.

Everything was great. Love staying at this location