Kozy Houston North

It was nice and clean just didn’t care for being on the top floor with the elevator out the entire time. Also no pool or hot tub access as it was undergoing maintenance. The staff was great just would have rather have been on the first floor.

The

My stay was okay. When arriving, I was told that the elevators were currently out of service, and there was no clear timeline of when it would get repaired. I was given the option to either extend my checkout time or pick breakfast, so that was a nice accommodation. My room was on the second floor, so I had to carry up my luggage up two flights of stairs. When getting to my room, I did an inspection and I noticed a lot of mold around the corners of the shower and in the bathroom sink. The bed was uncomfortable to sleep on because it was super firm. Also, I noticed when pulling back the fitted sheet that there was a stain left on the mattress protector. When checking out the elevator was still out of service, so I had to physically bring down my luggage. Overall, it was not a bad stay, and given the amount of money that I paid, you get what you pay for.

One of the best stays!!! I have ever had. Booked this hotel several times.

Nice, basic hotel for the price. Staff made the stay better with their friendliness and willingness to help. Elevators were down so they gave comps for the buffet breakfast and it could use some work, lack of flavor and limited options available. However, I enjoyed my stay.

Beautiful place! Staff was friendly and hotel was clean! The only negative part was the pool/hot tub didn’t work!! Neither did the elevator & they put us on the 4th floor! Only reason I gave it 4 stars.

The elevators were broken wasn’t too inconvenient wish they had a shuttle to the airport the staff were cool my room didn’t have a microwave for some reason

The hotel was nice only thing the elevator didn’t work and I was on the second floor they gave the option for late check out or free breakfast

For the whole week, elevators did not work. They didn’t service the room. We had to ask, they only gave us some towels. This is a 2.5 stars at best, not 4 stars

Amazing staff and clean space!

Could not book. No room was available when we got there. We already paid and had to contact booking.com to get it refunded. The front desk attendant was the least helpful.

The hotel was clean and the staff was helpful. The elevator was not working so we were given free breakfast. There was no pool but there was a gym.

Front desk guy was rude, elevator wasn’t working, every day you needed to take a thicket from front desk to take breakfast.

Elevator was broken and was told the elevators were down for weeks. Had to climb 4 flights of stairs with luggage.

Exceptional

Property was clean and nice, Elevators were broken which made a lil pain getting to the 3rd floor..? Also water pressure in the shower was worst I have ever seen , made a 5 min shower into a 20 min chore..as well as there shortage of towels other than these couple things stay was pleasant ...

Exceptional

The room clean Big Will arranged But 3rd floor and no lift Swimming pool closed That's negative point

Elevators was broken when I got here the food wasn’t as great as the reviews said it was very disappointing however the hotel rooms is nice and cozy but the service is horrible I would give this hotel a 5.5/10 just off of service take this review into consideration.

My last morning I was locked out of my room with there automated lock, requiring me to have descend stairs to get my keys reactivated. Breakfast was good. Room was clean. Bed was good. Good location. Ladies at front desk and maids were polite and professional.

Enjoyed my stay!

The pool was out of order as well as the elevator. Other than that the stray was great!

Exceptional

Beautiful building and rooms In a weird location but otherwise fine

Additionally, I believe breakfast should be included in the room rate rather than charged separately. The breakfast offered was comparable to the complimentary breakfast provided at many other hotels. Given the additional cost, I expected a better selection or higher quality. With improvements to these areas, the overall guest experience would be much better.

Great, clean rooms,

Rooms were cleaned, spacious and the bed was comfortable. Elevators were not operating for the duration of my stay and it seem that the issue has been for a while. Amenities such as pool were not available as they were closed/out of order. There are no safe in the rooms for valuables for those that care about that nor microwaves. However there is a mini fridge and mini coffee machine. I requested a “do not disturb” sign as those were not provided but staff mentioned they don’t have those. Rooms are cleaned after the third day. I did not stay longer than that so I can’t confirm it, but that’s what I was told by staff.

Absolutely unacceptable!!!!

Worst experience ever! Trust me, DO NOT book a room at this hotel!! We got there, and the staff wasn't welcoming at all. I went to check-in and no "hello", no "how can I help you", or a "thank you." Staff never even cared to look me in the eye while talking to me, just not caring. Then the elevators weren't working and we were put on the third floor. We got to the room, no water bottles provided. The worst part of the experience was the water pressure of the shower. The pressure was so so so low it would take you forever to shower! The water was also boiling hot and getting lukewarm water was difficult. The only good thing about this hotel is the proximity to the airport. Find a different hotel and save yourself the trouble.

Good

Elevators were out of order and so was the pool and hot tub

Quietl area but elevators not working hot tube or pool was close the entire time

Staff was wonderful, however pools and hot tubs were not working, and neither were the elevators. Made for a poor experience and difficult stay.

It’s was great nice clean rooms and quite

The Elevator was down and climbing up to the top floors was a major hustle especially if one has bags and stuff.

It was clean and staff was helpful. But there was no bottles of water. Iron musten

Very nice hotel and surrounding areas. I would stay there again

Elevators were being repaired as well as the pool. I understand things need fixed. We were very happy with our stay, The front desk put us on the first floor to accommodate us with the elevator maintenance. We will stay again with this property.

The elevators did not work and the bed is too firm

Is clean and comfortable I would stay again

Comfortable bed and pillows, good darkening and soundproofing of the room, nice space and cozy furniture, very good smart tv. Elevator didn’t work.

The place is great. Always. I wish the breakfast was complimentary but then it wouldn't be as good

The elevator was down my entire 4 day stay. Mind you my room was on the 4th floor. Their house keepers don’t clean your room until you check out. So if you need clean wash rags or towels you have to ask for more. Their Sauna and pool was also out of order. The only thing that did work was their AC. It’s a great place if you’re looking to get back and forth from the city for the price you pay but not worth it but if you have enough funds try to avoid this place until management fix their amenities.

Outdoor pool was advertised as available; unfortunately we were not granted access to it.

Fix the elevator and make sure when you pick up towels you give up more and don’t post the pool and hot tub if you can’t use them. But again fix the elevator walking to the 4th floor with luggage and down is terrible

Very clean environment and the room Was nice How some of the people acted at the front desk very rude and unprofessional

Very clean environment and the room Was nice How some of the people acted at the front desk very rude and unprofessional

Excelente servicio limpio y calmado

The front desk staff were very polite and friendly…Checking in was very efficient…The rooms are well maintained…clean bathroom…clean towels provided…it was overall a great experience and that will be my stay the next time I’m visiting again.

Upon arrival the staff was very standoffish to my identification provided, elevators were out of service all weekend, the pool and hot tub were out of order as well. They did accommodate with a free breakfast ticket that should’ve been free regardless because the food was terrible and the food server harasses and run up on you to make sure you aren’t stealing food

Shameful to not have working elevators. It is bad enough to have one of the two elevators not working, but to have both elevators not working is bad business. That is totally unacceptable.

Passable

Everything was good. Best hotel I ever stayed in in Houston n/a

Everything was good. Best hotel I ever stayed in in Houston n/a

Good for a short stay.

I love staying here

One elevator was out of order the entire time. Over all, I bundled return flight and hotel for $500 through Expedia, so room probably cost approximately $50/night. Probably got what I paid for

Elevator not working for 4 days weekdays never repaired my room choose was level 4th and they downgrade my room to level 2 for covering the elevator issue towels never changed, pool & and hot tube OOS, my room door was upside opened even you closed properly and when you look from outside you can see the room light from outside and hotel hasn’t got a regular stairs and we used emergency stairs

Elevator not working for 4 days weekdays never repaired my room choose was level 4th and they downgrade my room to level 2 for covering the elevator issue towels never changed, pool & and hot tube OOS, my room door was upside opened even you closed properly and when you look from outside you can see the room light from outside and hotel hasn’t got a regular stairs and we used emergency stairs

Good hotel, prob will book again if I’m in the area. Regular maintenance for elevator and pool, but no issues

There’s only 1 baggage cart for the whole hotel. There’s only 2 elevators and one was out of service when we checked in. The other one went out for a couple hours the next day. And you have to pay 8.99$ for breakfast.

Passable

But I could called for them to take out the trash which they did. Breakfast was okay but paid for; pool was out of service….

Wonderful staff. It is shameful to not have working elevators. Non working elevators is totally unacceptable. Surprisingly, you had people carrying bags and luggage upstairs.

Professional Staff. Wonderful people. What is not so good is the small tubes of body wash and only one elevator working.

They are in the middle of a remodel. The elevator, pool, and hot tub were out of service which was not disclosed at booking nor anytime up to our checking in. The shower had mold and mildew growing in it. Staff were friendly.

Nice rooms Staff wasn't that friendly

Staff wasn't that friendly

ok

Room was clean. Some broken glass in parking spots and pool and hot tub out of order. I was surprised by a per person fee for breakfast. If you forget a shower cap or toothpaste, they will sell you one if needed.

The staff was very nice. I had a cough and hot tea was available 24 hours. I have stayed here several times. Th room I was assigned THIS time was not updated. It was a windy night and there was a whistling sound coming from gaps around the ac/window. The floor was uneven and the shower was not updated.

Clean,comfortable and nice

Great experience!

For the price, it was good. The elevator wasn't working, but they offered a free breakfast.

My stay here was disappointing. Both elevators were out, the pool and hot tub were closed, the water pressure in the room is low. Our room wasn’t cleaned, and we didn’t get fresh towels. It also took them a hour to bring an iron to the room because there wasn’t one there to begin with. Too many things went wrong during this stay, and I wouldn’t book here again.

Pool is out of order. Not once did they come to straighten up our room or give us new towels. If you have another options for a different hotel, I’d go with that one!

Beautiful serene

The hotel lobby and looked like the pictures. The room was neat and clean. One of the elevators was broken and the pool and hot tub were not functioning during our whole stay. I really hope they at least get the elevator running considering there are only 2 elevators for the whole building. The breakfast wasn’t the best. But it’s available daily for a low price. The staff was very friendly and helpful.

Pool was not working elevators where not working. One staff member was rude and would not give us extra towels

.

Good price. It is far from Houston. Little water comes out of shower head. Water smells funny. Staff is cool.

They charge me for dirt being on towels … we went ATV riding how else was I going to get dirt off me

Excellent value for what you get. The hotel is really nice. Beautiful lobby and breakfast, warm staff, big room with everything you need. Clean, comfortable, and cozy. Booked it on the way in and out of Houston Airport, because it was only 20 minutes away and would happily stay there again when flying through Houston. Only issue we had was the second room we stayed in, the shower was scalding hot. You could not adjust the temperature. We didn't have that issue in the first room, so it may be a problem with the faucet.

1. When I stepped out into the hallway, it was humid and hot in the hallway, 2. The pool was broken, along with the sauna, but I guess I could have used the hallway except there would no place to sit. 3. There were landscape workers staying there in the hotel, which is not the issue. The issue is that they were having their party in the parking lot. ( loud music from their vehicles, some yelling, till 10:00 PM and their party continues later onto the night. ) So the question is, would I stay there again. Probably yes.

Nice hotel, good value for the spend.

Nice

Pool and Hot tub advertised was said to be out of order due to inspection. Ice machine was out entire stay had to visit other floors. Mildew smell in hallway entire stay, Cleaning staff did not check our room one time during entire 3 days.

Very low price to reserve but careful, gotta pay for breakfast, for even 1 hour early check in it is costly.

Very clean room, Overall a very nice stay!!

???

The tub in the washroom was properly dirty and there was a black mould like formation around each four corners of the shower.

Outdoor pool was out of order rooms don’t have any microwave. I was thinking in the third floor and the lobby leading to my room was really hot. like the AC was not working on the third floor.

Convenient

Good

I did not take off stars but was extremely concerned, as an avid conservationist, that there were about 6 lights on in the room when I checked in! What a waste!! One light is more than enough to say "Welcome to your room."

Pretty art throughout. The beds are comfortable. The shower area needs a “little” attention with moldy corners. The rooms are advertised with microwaves, however none of the rooms have them. No iron in the room either. Housekeeping hours are not convenient if you need fresh towels etc early.

Water was soaked on the carpet which caused a sour smell. The pool and hot tub was not working.

I was visiting from 9/30/26-10/03/26! I was very dissatisfied overall! The website advertises free breakfast but it is not free! Breakfast is $7! I also called ahead of time to inquire if they had a pool and hot tub they said yes! I also asked if it would be open during my stay and was told you! Upon arrival there was a sign at the front desk saying the pool was out of order! There was also only one working elevator! The property was clean but the non working amenities caused a huge inconvenience!

Awesome will be back

Excelente gracias ☺️

Not bad at this price

Nice clean rooms, not the best Wi-fi

I was sitting waiting for 30 minutes for someone to welcome me, but no one at the front desk, finally one person came and then I got my room which was not cleaned up at all: I saw all the stuff that the last customer left, still in the bathroom, bedroom, table with all the trash. I took pictures of the room and came down to the front desk, she walked away for 30 minutes then came back, gave me another room. But I was scared and felt uncomfortable to stay. I told the receptionist that I had to leave because the bad experience, she did not say any apologies to me. The only words she said to me is that I would not get any refund!!!

This was our second time staying at Kozy each time was great except for breakfast couldn’t get my waffles. Room was great staff was great.

Very rude and unfriendly staff including the manager and the receptionist… never ever go there!

breakfast

Me encantó desde que entré, con un aroma y un recibidor espectacular..la atención, limpieza, servicios y precio excelente.. lo recomiendo 100% lástima que no hay en otros estados..

Clean room

S

Great deal at $32 a night. Place was clean, no complaints there. Bed was comfortable. It was my first time staying in Texas, and it was darn stuffy in that room. Very uncommon feeling to me for a hotel. The staff was of very few words. I asked about a charger and he told me to go walk down the street and 'round the corner to Kroger. FYI, there are a lot of homeless folks in the area.

The best place to stay,

My second time going, was very peaceful

Great customer service breakfast available fresh coffee, enjoyed place stayed twice

Rooms were super clean. Staff was wonderful very polite. Breakfast was outstanding.

No issues, all good

I will not be returning the room I was originally assigned to had blood on the sheets and the shower was never cleaned, also the room smelled like molding water

Great customer service easy parking quick to food locations staff was wonderful

Hotel is nice, Parking was good and secure. No microwave in room but there is one down in the lobby/kitchen area. Real good value for the price of the rooms.

Great stay

Some staff are unfriendly and unwilling to help.