JW Marriott Houston Downtown

Great experience overall. Staff was helpful. Check-in was slow for some reason. Dinner waitress was horrible but manager helped take care of us. Staff was awesome, ballet was great

Greta hotel.

Best Marriott experience I’ve ever had

The hotel was clean, and the staff were great. Perfect location to walk around downtown.

Was very satisfied with the Service. Staff was all polite and responded immediately to any requests. Will definitely come back

Clean room and great staff

Great place valet service was super helpful

So so this hotel

Beautiful hotel.. love it

They would not cancel my reservation because I booked through Expedia . I tried

The staff at the Marriott was amazingly kind and helpful during our stay. The location is great with easy access to restaurants, local attractions, walking to nearby murals, and main roads for traveling and moving around the city. Room service was delicious and the spa was delightful! We thoroughly enjoyed our stay.

Ordered room service at midnight and it was there in 20 mins. So nice!!

Staff was very professional and hotel is amazing in terms of amenities and room cleanliness/aesthetics. Comfortable bed.

Horribly treated after restaurant staff spilled malt vinegar all over my wife and her belongings. No excuses - if they cared about their customers something would have been done.

No hot water even after 20 minutes. Took a depressing luke warm shower. Called the desk and they just said “yea that happens, it takes a while in the morning. Sorry.”

Amazing!

Everything…attentive staff, comfortable rooms, soaking tub, spa, executive lounge Pillows could be upgraded

The parking is the problem at this hotel. If you're Ubering every where it's great but $40 every time you have to leave the garage or $65 for valet gets to tally up quick.

Excellent stay and staff!

Wish there was complimentary breakfast and a swimming pool.

Difficulty getting car to valet given not many valet persons present and only a single lane for the car on an active road next to rail line. Unless have multiples valet persons their is a bottleneck of a single lane street which happened upon my initial stay at hotel.

Had a very nice stay!

Staff was above and beyond

The team at the JW Marriott was next level. Always a clean room, with continuous care. The staff were helpful and went above and beyond any expectations. The food, gym and overall stay was next level. Highly reccomend this hotel

I love love love the bathroom, when booking a room for some quiet time because im a mom and every now and then i need me a mental break and just to wind down, this was perfect for me. the room service, the fresh baked cookies just to say thank you, was top tier. The breakfast was a plus too. Will definitely be going back.. For my first visit first impression, there was nothing that I did not like about it. Everything checked out good for me. Oh if i had to pick, more movie channels maybe for some tv options for those who enjoy a little television.

I truly valued the staff's sincere commitment to providing exceptional service. Their eagerness to assist made a significant difference in my experience. It was raining when we arrived, and there is construction on Main Street. Umbrellas popped out, and immediate assistance with luggage was offered. I didn't like the untold price of alcohol; it was $90 for a double serving of Woodford Reserve.

We only stayed one night, but the room was clean and the staff was incredible and extremely welcoming.

Everything Everything

Very clean

Amazing experience

One of the worst hotel experiences I’ve had. Arrived at 4p and my room wasn’t ready. They told me 20 minutes. An hr and 20 later I needed my room to shower and change for a meeting so went to the desk and they somehow found me one. The room was tiny, faced an inner courtyard thing where all I could see was directly into 15-20 rooms, half of which were under construction except the one directly across from me where we could see each other. My room was right by an elevator where I could literally hear it going up and down the entire night. I’ve stayed in many jw marriotts and this was by far the worst. They charged luxury hotel prices also. I’d highly recommend looking elsewhere

This is way to expensive for what it is. There is no value here.

No

Room was wrong on ck in. Room old and broken items. Not all clean. Hot water issue. Noise issue. Location of room

It would be nice to know if a luxury hotel is under renovation BEFORE making reservations. Was notified by the hotel that the lobby was being renovated after a non-refundable reservation. Valet parking is across and down the street one block requiring guests to walk past several smelly garbage dumpsters to park and retrieve their car. Can't recommend the JW until the renovation is complete. With all that, the room was nice and the staff were courteous.

Room was spotless

Amazing stay and amazing hotel

The fitness center. The location had a lot of road work.

Excellent hotel

No Hot water for the 1st night. Just warm water. staff were great as usual. Room was very small for the price they charged.

A lot of construction, I’m sure it’ll be nice to visit when it’s complete !

It was a short drive from the 713 Music Hall. Vallet was moved due to construction.

Amazing services

Friendly staff, good food and drink options on site, nice spacious room

Clean upscale without doing too much.

Fabulous stay! I mentioned we were celebrating a birthday and we were greeted with a special card and dessert in our room when we first walked in. Great service and delicious restaurant in house as well.

Nice but out dated for the price also no valet in front of the building you have to carry your suitcase across a busy street

Only egg station is fresh

Yes egg station is fresh. Room clean.

Construction in progress and my room was too small

The road construction makes it a little confusing for check in and parking but the hotel is beautiful and the staff does all they can to smooth over the difficulties with the entrance being blocked We loved our stay

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Good

Service was excellent as expected

Clean rooms. Great views of downtown.

In front street was construction

Front desk attendant went abobe and beyond to ensure our stay was pleasant.

Room was clean and properly set up. staff was very friendly and professional

Cleanliness and the staff

The wifi was an overall pain to connect to compared to cheaper hotels. The carpet had a bad smell at a heated room temp. When you did get through the difficult connection process to the internet, the internet speed was horrible and you'd need to pay even more for tolerable speeds. The hdmi connection didn't work on the TV either. The Griffin Lounge Breakfast was greatly disappointing. Parking situation was also tedious and confusing; they own no parking.

Love the room very kind personal at the check in.

Not hot water in my room, ghat was in my drink and around the bar, paid for valet when I could’ve parked it myself. Had to walk to get my car because hotel being renovated why should I pay for valet when I had to walk back and forth down the block to get my car. I complained a couple times and they didn’t care or give any amenities or anything

Nice bathrooms

Uneducated reception employees

Our room was ready when we arrived at the hotel a little bit earlier than check-in. Chloe at the front desk was amazing. She helped us the entire time we were there and was fabulous at her job. Jose, the Bellman was very helpful at checkout. And not to forget, Mr. Charles and Logan were excellent at their job of getting us to the convention center and back on time. The entire trip was great with the staff that was at the hotel.

Breakfast not open buffet

Amazing

Loved the robes

It was our anniversary and my wife’s birthday. My wife had to work all day so I got to the hotel before her. The hotel staff would not let me check into the room because the reservation was in my wife’s name. I had an email with the confirmation,

Great.

Clean room

Queit

Helpful staff, clean, transportation

Clean rooms, great staff

This property is under construction which means there are barriers up and you will drag your luggage across the street by yourself after valet parking across the street. THE STAFF IS WONDERFUL, but the rooms are the size of a closet.

Very nice and spacious rooms, very clean and upgraded rooms. Very helpful front desk and always welcoming guests.

I liked the staff. They were all so nice and helpful. The price was a tad outrageous I thought.

I love it is my favorite place to stay

The room was great and so were all the employees! It was very clean and the breakfast was nice. The room we were in felt very luxurious and comfortable They have renovations going on and some streets are blocked off. They have temporarily set up valet across the street. Overall I feel like the good attitudes, the professionalism of the staff, and the beautiful room helped me get over those small things. I still recommend to everyone in the area

Pictures looked amazing but didn't say that everywhere around the front entrance, entryway of lobby where under construction. Not to mention out of 4 elevators only one wprked. We waited 20 mins

Great location for Astros game, dining and shopping.

The Homeless people that's around your hotel that bothered you

Room was not cleaned until late in day. Front desk receptionist on first day was condescending when asked questions about parking and luggage.

I got to the hotel at 11:30pm. At check-in, I only asked for 1 thing from this hotel. I said please wake me up at 7am with a wake up call. I did not get a wake up call at all. I don’t know how this hotel got a 5 star rating. The pillows are not comfortable. There is no extra pillow in the closet. The mini bar just had 2 bottles of water, no drinks/snacks. 4 star hotel vibes. Spend your money elsewhere

Best hotel ever!

The hotel it self was nice the stay was interrupted by construction early in the morning, we had to argue to get accommodations and a better room .

Nice, clean, convenient location. No self parking as it was was under construction, mandatory valet parking $60/day!

Valet parking drop off was easy to miss, and I did. Had to drive around and try again. The construction going on in the building next to the hotel was unsightly. The quality of the bedding and furniture in the room was “okay” but not what I expected from a premium brand hotel. I am not saying it was bad; it just wasn’t as nice as what I’ve experienced at other J.W. Marriot Hotels

Great location for my needs

Great place to stay. Close to Astros field.

Nice and clean hotel. The staff was very nice. The only problem is the construction next to the property.

Very nice rooms

Loved the bar and restuarants If there was a pool it would have been perfect

Elevators were small only three out of four worked. Wasted for about 15 minutes for elevator finally just took the stairs.

I would have given 5 stars all around, but the elevator situation there is ridiculous. The staff is excellent! Everyone was very friendly and accomodating. We had a great stay.

I messed up my reservation, but the staff helped me put the pieces together. Thank you Lisa for your patience! The property was wonderful!

Beautiful hotel. Hospitable staff!! Hate construction thats going on outside but i would stay again!!

Very clean, nice decor! Loved the soaking tub and ambiance of the room. The elevators took forever and a day to get to each floor.

The whole experience was unexpectedly amazing, we were highly impressed and pleased with the hotel/room, we will definitely revisit

Terrible place old under construction valet parking a joke the room was super small will ever stay at a jw marriott again and will let all my friends know

I didn't like my view. I paid for city view and ended up on the 4th floor, facing an office building. So in my case, the price wasn't worth what I received.

Beautiful property, great staff

Wonderful stay!

Will definitely stay here again!

Blackout curtains are a fail. Doors are very squeaky in rooms/ between room sections and hard to be quiet if you want to be. Staff were often using elevators loading them with dirty dishes, laundry, etc when there are dedicated work elevators. Parking situation was a mess. Construction made it worse but an added hassle if you have a car. Staff were awesome. Very friendly and willing to go above and beyond.

Accommodating staff and excellent facilities

Great Stay.

Wonderful property and amenities. So many dining options in walking distance. The area is under construction in front of hotel but with one bag each, we were able to maneuver just fine. Top notch bartenders (Mike & Ike). Staff was on point with everything. I would choose this location again.

Si tienes oportunidad de hospedarte ahí, desaprovéchala. No hay relación precio-servicio. Definitivamente deben de mejorar en todo.

Great stay

Perfect 10 out of 10 other than the pillows.

Great service from the staff. My only thing I wish was that they had a pool. Even without, my stay was still a great experience.

The staff was friendly, the convenient breakfast was delicious. The city view was everything and I absolutely loved the room/tub!!

The desk chair in room 2107 needs to be replaced or recovered.

Unbelievable hospitality

Nice

Two of the nights there the hot water was not working

It’s very secure. I didn’t like the construction and how confusing it was to get valet parking. It’s in a garage on the 10th floor and then you have to go from one elevator to the next elevator to locate the hotel vs the parking. It’s just a mess!

The location in a long walk from the garage/ vallet being on the 10th floor

Passable