JW Marriott Houston by the Galleria
About JW Marriott Houston by the Galleria
Welcome to the completely renovated JW Marriott Houston by The Galleria. Situated across from the Galleria mall, our hotel in Uptown Houston allows guests easy access to shopping and dining experiences. For those traveling with family, our Houston, TX Galleria hotel is conveniently located near the Houston Zoo and Downtown Aquarium. Our on-site restaurant, Stray Horse, is open for breakfast, lunch, and dinner and features elevated cuisine with regional flavors. Visit JW Market for coffee and grab-and-go options. Stay on track with your fitness goals in our spacious fitness center and yoga room. Enjoy the fresh air at our rooftop pool overlooking the city or enhance your experience with a private pool cabana. Our 41,500 sq. ft. of renovated space offers memorable settings where events can thrive. Throughout your stay at our luxury hotel in Houston, let us treat you to seamless service and an enriching experience. End your evening in a renovated suite with stylish furnishings, luxury bedding, and city views.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
Reviews
The hotel receives mixed reviews with guests appreciating its cleanliness, comfortable rooms, and excellent customer service. However, there are complaints about the hotel's organization, staff attitude, and hidden charges. Some guests also mention issues with the hotel's amenities such as the WiFi, breakfast, and parking.
- Clean and comfortable rooms
- Excellent customer service
- Poor organization and staff attitude
- Hidden charges for WiFi, breakfast, and parking
- 5/5
Parking and bell staff were first class
- 5/5
Gracias
- 4/5
Staff is helpful!
- 5/5
Possibly the friendliest staff I’ve encountered, from front desk staff, helping with luggage and courtesy van. Special shout out to Adrian and Charley
- 5/5
Maintained areas. Gym was fantastic and the shower in the room was amazing Staff were very friendly and helpful
- 3/5
Tired former Courtyard Marriott. Typical minimum effort Marriott hotel. JW has lost any and all meaning.
- 1/5
I paid the not insignificant sum of $400 !!! This hotel has let itself go. The love has gone. It is tired and living off its reputation. Faded splendor is all around. From the minute you arrive the staff make you feel like they are doing you a favour. The corridors are splendid but the rooms are dowdy and lacking joy. The pool is awful as an experience. And the breakfast is cheap and nasty. I will not be back.
- 4/5
Good
- 5/5
Staff was great, especially in the restaurant
- 5/5
It was wonderful experience the location was very close to the mall the food was delicious especially their hamburger and the staff was very very nice
- 5/5
Comfy beds spacious bathroom
- 5/5
Comfy beds spacious bathroom
- 5/5
Breakfast
- 3/5
The hotel needs an uplift
- 2/5
The air conditioner was not working very hot in the room was very uncomfortable for the price I paid I should of been very comfortable. I also was moved twice my room keys didn’t work I was not very happy with the money I paid! The price! And your front desk can’t ever find my room. I wish my check in was more organized
- 2/5
The air conditioner was not working very hot in the room was very uncomfortable for the price I paid I should of been very comfortable. I also was moved twice my room keys didn’t work I was not very happy with the money I paid! The price! And your front desk can’t ever find my room. I wish my check in was more organized
- 5/5
Location, amenities, comfort, welcoming and professional staff Nil
- 5/5
Location, amenities, comfort, welcoming and professional staff Nil
- 5/5
Excelent all my visit really enjoy it
- 1.5/5
The bed, the sheets, the pillows, awful. the room was NOT cold. NOBODY like a warm room, NOBODY!!!
- 1.5/5
The bed, the sheets, the pillows, awful. the room was NOT cold. NOBODY like a warm room, NOBODY!!!
- 5/5
Well located with connecting rooms available.
- 1/5
I had the worst time and teh worst night on a hotel that i can remember. The alarm sound at midnight, i had to evacuate from the 22th floor. Nobody from the staff had the kidness to clarify, explain the situation, and when they finally did, they were very unpolite and very carelles about us as hosts. My girlfriend and i stayed at the lobby over an hour until the alarm went off. Obviously we couldnt sleep at all.
- 4/5
Didn’t go in
- 1/5
Room not cleaned beds not made. The hotel is not worth the money that was charged. I will never stay at the Marriott again and will not recommend the hotel to anyone.
- 5/5
Room was clean & the staff was great both at the front desk & in the restaurant!
- 2/5
Pubic hair on the toilet seat immediately upon entering room
- 5/5
Shops nearby
- 5/5
Nice hotel
- 4/5
The rooms were very clean and nice
- 5/5
All the hotel staff was exceptional in all ways
- 5/5
Great Staff
- 5/5
Excellent
- 4/5
Almost everything . The sharing bathroom/ closet door was a terrible idea. . It was pretty annoying and loud when sliding the door to open and shut.
- 4/5
Almost everything . The sharing bathroom/ closet door was a terrible idea. . It was pretty annoying and loud when sliding the door to open and shut.
- 5/5
It was good, check out was a hassle could be better.
- 3/5
$20.00 a day to connect to Wifi. Room was very clean.
- 4/5
I feel like this property needs a refresh to continue to keep the JW name
- 5/5
Nice place
- 5/5
Everything was great
- 5/5
Good place
- 5/5
Every one and every thing was excellent!
- 5/5
Great stay!
- 4/5
Room 1619 was rather noisy, next to elevators and lots of people talking/calling out to kids late at night
- 5/5
Book it. It’s nice with a roof top pool
- 5/5
Very clean and perfect for our quick getaway
- 5/5
Everything was perfect!!! The location, the service, the room, everything!
- 4/5
Price is very high
- 3/5
Excellent location and nice presence. However no valet or bellman came to help with car or luggage. Inside only one front desk person. Finally rooms were average not a JW standard. Some areas were frankly old. I think the hotel has great potential if they raise their customer service standards and inside decor . Also redo bathrooms to bring them up to standard. It would be an excellent hotel .
- 4.5/5
Convenience Room location , poor view
- 4.5/5
Convenience Room location , poor view
- 5/5
We celebrated our 49th anniversary and had informed the hotel. We were wished a happy anniversary at check-in and given access to their executive lounge. A VERY nice fruit and cheese tray with a bottle of wine was delivered to our room. One day we came in to a nice towel arrangement with chocolates on our bed. The room was nice and we thorough enjoyed our stay at the JW Marriott Houston - Galleria.
- 5/5
Kendall who checked us in was amazing. We were traveling with our two young daughters. Once getting to our room with early check in, our neighbors apparently thought it was spring break at the sandpiper beacon. I told Kendall the music was absolutely blaring at 3 pm in the day. 5 mins later security advised them to turn the music down . Clean facility . Easy access to the attractions in Houston . Shuttle willl take you 2 miles from the hotel for free.
- 5/5
Clean environment with nice ambience
- 5/5
Clean and comfortable and near the ballroom that had my grandson’s prom. The valet person took advantage of my grandson and took his cash of $40.00 as the parking fee and told him he would let the front desk know he paid for parking but did not. Had to make a trip to the hotel with my grandson and he gave the valet manager the specifics and they credit my valet charge. I am glad they did this and it was a good learning visit for my grandson. He has never stayed at a 4 star hotel and was very happy for the experience.
- 5/5
Clean and comfortable and near the ballroom that had my grandson’s prom. The valet person took advantage of my grandson and took his cash of $40.00 as the parking fee and told him he would let the front desk know he paid for parking but did not. Had to make a trip to the hotel with my grandson and he gave the valet manager the specifics and they credit my valet charge. I am glad they did this and it was a good learning visit for my grandson. He has never stayed at a 4 star hotel and was very happy for the experience.
- 5/5
Everything Everything
- 5/5
Everything Everything
- 5/5
Convenient and great customer service.
- 4/5
I liked the friendliness of staff and how clean it was. I disliked the fact that there was only 1 bathrobe in the room an 3 towels for 4 people. This seems like it should not have happened with this class of hotel. Also to me the bed was a little to firm for me but it was not a giant deal
- 4/5
I liked the friendliness of staff and how clean it was. I disliked the fact that there was only 1 bathrobe in the room an 3 towels for 4 people. This seems like it should not have happened with this class of hotel. Also to me the bed was a little to firm for me but it was not a giant deal
- 4/5
Great location.
- 4/5
To expensive for the overall experience
- 3/5
Nothing
- 3/5
The staff member that checked us in was quite abrasive, but the manager was. excellent! The property is very outdated.
- 5/5
Nice Stay
- 5/5
It is a nice solid hotel
- 4/5
I like the fact its a well known international brand and easily accessible to shops, restaurant snd banks. I gound it very convenient. Cleaners were active. Not enough food variety though.
- 5/5
highly recommended
- 5/5
Clean!
- 2.5/5
Clean Cost
- 3/5
Still haven’t received my deposit
- 5/5
I was in town for the Houston half marathon. Originally, I booked the wrong JW, however I was able to change the reservation to the correct location and it was very accommodating. It was very convenient. Hotel was clean and friendly service.
- 5/5
Good experience!!
- 4/5
Lovey property
- 4/5
Friendly staff and clean rooms
- 2/5
The elevators were DIRTY-fingerprints and smudges everywhere. Room was outdated and could stand some modernization. Turned on bathroom sink and brown water came out, dirt ring in the tub, and hair on the shower walls. The room was close to the elevators so we could hear it loud and clear. I will say the front desk did attempt to look for a “better” room but no availability. She offered comp breakfast (6am-11am) which would have been nice had we been kept up by the elevator “music” all night. I would not stay here again.
- 5/5
Nice
- 5/5
Beautiful property, excellent gym facilities, delicious breakfast and kind staff.
- 5/5
Fine dining
- 5/5
Very nice
- 5/5
Great experience!
- 5/5
Excellent location and a very nice property!
- 3/5
One of the elevators was broken and the in and out sensors using the room key didn’t work.
- 5/5
Location, great rooms.
- 5/5
Loved it! We will revisit.
- 5/5
Nice I would stay again
- 5/5
Great hotel for business. Amazing staff
- 5/5
Amazing! Best hotel in Houston, walking distance from galleria and fine dining. Clean and peaceful rooms. Staff very helpful.
- 5/5
Located next to galleria mall. Excellent experience staying at the hotel. Would recommend again.
- 5/5
An amazing experience. First time!!!
- 5/5
Clean
- 4/5
When I came back I ended up parking across the street in the galleria’s garage, but I likely wasn’t supposed to but I was only running up to grab my stuff and check out. I do not recommend taking a car to this hotel but you need a car in this city so that’s a problem. If you can afford valet then it wouldn’t be an issue.
- 4/5
Comfortable, clean room. Several staff members weren’t up to a JW Marriott standards. Specifically an unpleasant checkin and an overly distracted waiter in the restaurant.
- 5/5
everything was great
- 5/5
The staff was very friendly and caring about our stay. They were very helpful with any issues or questions we had.
- 5/5
Good stay
- 5/5
Very quiet and extremely clean hotel.
- 5/5
Great
- 5/5
。。
- 3/5
Room not soundproof and I was woken up by the noise from next door.
- 5/5
Excellent customer service! Beautiful room!
- 5/5
Renewed very nice
- 4/5
I wasn't informed about breakfast choices and ordered room service which was not very good, The next day I used the breakfast buffet.
- 5/5
good location
- 1/5
Bad staff attitude. dirty hotel.
- 2/5
Disappointing service and organization compare to JW Marriott in downtown Houston.
- 5/5
Everything was great
- 5/5
Great location and convenient to shopping and restaurants. Room was very comfortable and well appointed
- 4/5
Place was great but for the price I paid it didn't feel luxury. Great business hotel but lacked in any other appeal. I booked a room based off of the description that stated bathtub...had HIGH hopes of getting a relaxing bath and was saddened when it didn't even have the combo tub/shower set up.
- 4/5
Internet access isnt free is a $20 per day cost unless you are a member of bonvoy which i am but could never get it to recognise my membership. Spoke to guest service that credited them but then found the charges when i checked out. Also my room was opposite the elevators and had the noise of the motors all night which initially i didnt think was so bad but after a couple of hours was very intrusive. Make sure you are not in room 19 or 20 on the 21st floor!
- 5/5
Liked everything but be warned it you stay in 1915 or any upper floor 15’s the elevator noise will keep you awake
- 5/5
Great stay. The staff are amazing.
- 5/5
Literally the best hotel overall I’ve ever stayed at. Wife and I come for a weekend getaway for our anniversary every year and, God willing, we will continue to do so for the next 50 years
- 5/5
The Hotel was clean and comfortable.The staff friendly and helpful.Maybe my mind wasn’t open but the restaurant looked liked it didn’t fit with the rest of the hotel.
- 5/5
I love this location, and the staff is amazing. I highly recommend staying at any JW Marriott!
- 5/5
It’s my wife Birthday she really enjoyed it!
- 5/5
Clean
- 5/5
Hotel is super clean, the rooms are pretty, comfortable and very clean. Staff was very friendly . Location is perfect, around shopping, restaurants. I would stay here again
- 3/5
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