InTown Suites Extended Stay Houston TX - IAH Airport
About InTown Suites Extended Stay Houston TX - IAH Airport
Comfortable Accommodations InTown Suites Extended Stay Houston TX - IAH Airport in Houston offers air-conditioned rooms with private bathrooms, kitchens, and free WiFi in public areas. Each room includes a refrigerator, microwave, TV, and stovetop. Convenient Facilities Guests benefit from free on-site private parking, a elevator, and a sofa bed. Additional amenities include a walk-in shower and a sofa. Local Attractions Minute Maid Park is 13 mi away, Discovery Green Park and Wortham Center are 14 mi distant, and the Houston Zoo is 18 mi from the hotel. George Bush Intercontinental Airport is 3.1 mi away.
Amenities
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel receives overwhelmingly negative reviews, with guests expressing dissatisfaction across various aspects. Common complaints include unclean rooms, poor customer service, and misleading online representations.
- Affordability
- Convenient location
- Unclean rooms and presence of pests
- Poor customer service and management
- 5/5
Nice place N A
- 2/5
The location The cleanliness wasn’t there the building itself is looking ran down need some repairs done
- 0.5/5
The treatment was appalling; after I had made a booking and the amount was deducted, they refused to provide me with a room, leaving me out on the street for several hours.
- 1/5
Very poor
- 0.5/5
We never said ..manager canceled reservation before we even checked in and we still waiting on a refund for the cancelation that she said she wasn't going. To charge us for
- 0.5/5
We never said ..manager canceled reservation before we even checked in and we still waiting on a refund for the cancelation that she said she wasn't going. To charge us for
- 4/5
Very good
- 0.5/5
I did not like it will never book here again Dirty roaches
- 0.5/5
I did not like it will never book here again Dirty roaches
- 2.5/5
Passable
- 5/5
Comfortable I was good with everything. Pleasant stay
- 5/5
I was good with everything. Pleasant stay
- 2/5
THE ENTIRE PLACE WAS VERY DIRTY. THE CARPETS WERE BADLY STAINED THE FLOOR LEADING TO THE BACK NEEDED TO BE SCRUBBED AND SANITIZED. OH MY GOODNESS, THE ROACHES SHARED MY ROOM WITHOUT SHARING MY RENT. OUCH! I DIDN'T KNOW ROACHES COULD FLY.. DURING MY TWO WEEKS STAY, ROOM WAS CLEANED ONCE ONLY. EVEN WITH THAT, DISINFECTANT WAS NOT USED. AT LEAST, I DIDN'T SMELL ITS FRESHNESS. THE DAY I MOVED IN, A USED, RUMPLED TOILET PAPER WAS UNDER THE BED. GAVE ME CHILLS! TOILET BOWL HAD RED STAIN RUNNING DOWN ON THE LEFT SIDE. PLEASE, INSTALL GRAB BARS IN THE TUBS, ESP. FOR SENIORS. FRIDGE IS OLD. THE YOUNG MALE AND FEMALE AT THE RECEPTION ARE OVERWORKED. TWO RECEPTIONISTS MANNING THE ENTIRE FACILITY 24/7. THAT IS A SERIOUS SLIGHT AND DISRESPECT OF FEE-PAYING GUESTS. DO NOT TREAT GUESTS LIKE THAT. MY EXPERIENCE IS BAD FOR BUSINESS THAT SEEKS TO LAST LONG.
- 2/5
Proximity to IAH. THE ENTIRE PLACE WAS VERY DIRTY. THE CARPETS WERE BADLY STAINED THE FLOOR LEADING TO THE BACK NEEDED TO BE SCRUBBED AND SANITIZED. OH MY GOODNESS, THE ROACHES SHARED MY ROOM WITHOUT SHARING MY RENT. OUCH! I DIDN'T KNOW ROACHES COULD FLY.. DURING MY TWO WEEKS STAY, ROOM WAS CLEANED ONCE ONLY. EVEN WITH THAT, DISINFECTANT WAS NOT USED. AT LEAST, I DIDN'T SMELL ITS FRESHNESS. THE DAY I MOVED IN, A USED, RUMPLED TOILET PAPER WAS UNDER THE BED. GAVE ME CHILLS! TOILET BOWL HAD RED STAIN RUNNING DOWN ON THE LEFT SIDE. PLEASE, INSTALL GRAB BARS IN THE TUBS, ESP. FOR SENIORS. FRIDGE IS OLD. THE YOUNG MALE AND FEMALE AT THE RECEPTION ARE OVERWORKED. TWO RECEPTIONISTS MANNING THE ENTIRE FACILITY 24/7. THAT IS A SERIOUS SLIGHT AND DISRESPECT OF FEE-PAYING GUESTS. DO NOT TREAT GUESTS LIKE THAT. MY EXPERIENCE IS BAD FOR BUSINESS THAT SEEKS TO LAST LONG.
- 5/5
Mainly the staff is great with their customer service and the people who live or stay here are nice people
- 0.5/5
The location The noise
- 0.5/5
The location The noise
- 4.5/5
Superb
- 0.5/5
I didn’t even stay because of how crappy the place was.
- 0.5/5
I didn’t even stay because of how crappy the place was.
- 0.5/5
Bad
- 3/5
Good area
- 1/5
The staff was very VERY rude from the first encounter the property felt very very VERY unsafe.....WORST EXPERIENCE EVER.
- 1/5
“Hotel” had awful smell of mold & mildew adding to my daughters breathing issues. I had to provide my own towels and toilet paper and the room was very damaged (sink doors falling off/ ripped off) fire detectors didn’t work either.
- 1/5
I stayed here for over a week and I made cash deposit and during my checkout I was told they don’t have cash to pay me back as my deposit was made on cash. I traveled back home and I email the GM twice and no response. This place is really dirty you get what you pay for even the renovated room. I will not recommend this hotel to anyone
- 1/5
Please make sure to rent a remodeled room. Old rooms are not nice. The photos of the rooms and the property in the website doesn’t match the reality
- 1/5
Very bad customer service
- 1/5
This hotel is not it. I never checked in cause the condition the room was in. They guy at the front desk was courteous to let me look at the room b4 checking in cause all the rooms he said look like they are beat down…rust all over the fridge the stove was falling apart the bathroom was missing cabinet doors….your best bet is to book somewhere else. The guy at the front desk when I asked did all the rooms look like that he said yes. Take your money someplace else is recommended
- 1/5
They booked my room to someone else
- 5/5
Very warmth just need more amenities
- 5/5
Great stay. Premium room was really nice, big fridge and even a stove.