InterContinental Houston by IHG

Great place to stay with a great restaurant and bar!

Very good

Very good

Efficient. Great location. staff quite pleasant.

The room smelled like Mildew alil bit

Staff was very friend and helpful!

Jim the manager made our stay super special. All the staff was friendly and great

Other than that, everything was Excellent.

Excellent from top to bottom. Great restaurant!

Nice safe area..nectarine medical center Texas and houston internationalist 25 min Nothing

The restaurant food, the price not correct nothing to say

The restaurant food, the price not correct nothing to say

Very beautiful and clean

Very beautiful and clean

The bartender was awful: rude, slow, all around unpleasant. Why take the job? We tip 35% on drinks, excessive, I know. No thank you, of course. She hurt the entire reputation of the otherwise splendid staff. fire her!

The bartender was awful: rude, slow, all around unpleasant. Why take the job? We tip 35% on drinks, excessive, I know. No thank you, of course. She hurt the entire reputation of the otherwise splendid staff. fire her!

Horrible mattresses horrible woke up with back aches every morning and then in your restaurant ordered from the Menu with understaffed people it took an hour to get food. All they had to do is tell us that you have to use the buffet and the food. Everything was cold when it came.

Good

We also ate at the restaurant on property - Ayla. The food, ambiance and staff were INCREDIBLE! You won't be disappointed by staying here!

The reason I give this a 3-star is because upon arrival the sheets were stained and there was a pillow that was disgustingly dirty. There was no way housekeeping didn’t see it yet they just put a pillow case on and moved on. The stained sheets were only noticeable because I pulled the duvet off the bed. Had I not inspected the bedding I would have never noticed. They did come in and replace everything. The other issue was they came in and serviced my room even though I had the Privacy tag on the door. They apologized and stated someone called to service the room and evidently they had the wrong room. So while the hotel is nice, the staff were nice, bar and restaurant were good, I will not return.

Exceptional

I had a great stay here, will definitely stay again

Clean room

Exceptional

Superb

Staff was friendly. Room was nice. Gym was full equipped for a good workout.

Comfflean comfy rooms and delicious restaurant.

Great location and polite staff!

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The room was very nice. The restaurant is very expensive for the quality of food.

Great staff

Hotel provides shuttle service within 2 miles, very helpful during the hot day.

Great stay!

Exceptional

Very good

Good

Everything is perfect. Perhaps a little revamping of the rooms could eventually be useful but the staff, amenities and bed quality make it easy to recommend.

Great club suite lovely staff!

Clean room and professional staff

We tried the main restaurant and the bar restaurant on successive nights. The food we ordered in the main restaurant was poor quality. The food in the bar/restaurant was okay but the service was inconsistent. Also, having a specialty coffee maker in the room vs a regular one caused us not to use it.

Lots of fees and

Cool vibe thank you

Good

Restaurat. With bad quality cooking

Gear stay always. Staff is amazing and the Bellman Buddha I always remember. Although the Club Intercontinental breakfast has been lacking in quality lately but still decent.

TV mounted at bed level is common and RIDICULOUS!

Great stay overall. The hotel was clean, comfortable, and upscale, with a quiet atmosphere and friendly, professional staff. I’d definitely stay again.

We were there two nights. Housekeeping never came to our room. Bathroom vanity door pull fell off when my wife brushed against it. Bathroom sliding door would not close.

Exceptional

Awesome staff

Clean , professional and accommodating Nothing

Parking rate is expensive Rooms are clean Upgrade denied Great location

Excelente all around and very conveniently located. Just a 10 minute walk to MD Anderson main building on Holcombe.

Rooms are nice but the maids start slamming the doors first thing in the morning. Raffy does a great job in the restaurant. Parking is disgracefully overpriced …$57/night.

It was an amazing experience, all the staff was so accommodating, the shuttle was a great touch. And the property was beautiful

Great bar staff and food

Great stay Thank you.

Love the food and bar

Ok

Nice hotel

The staff was very kind and knowledgeable! The hotel was perfect! The in hotel restaurant was terrible. Food was poor quality especially for the price!

Good

Well maintained. Helpful staff

I simply looooove the place but specially the staff, so helpful and kind … and the food was just wow! … must go back soon … E!

My room was clean. The customer service was excellent. The Valet service was awesome and I enjoyed my stay here. Will definitely stay here again.

It’s clean, pretty nice but the staff wasn’t very helpful and my tv wouldn’t connect. The “engineer” couldn’t help at all. Room services was grossly overpriced. However I felt safe

Great property. Parking is over priced

Location, staff are great

Was a great place to stay very close to MD Anderson

The valet staff is amazing!

This is one of my favorite hotels to stay at while traveling. Beautiful decor and classy establishment.

On day two of our stay we were informed that due to pipe issues the water to the hotel had to be shut off. The water was shut off from approximately 11:45 a.m. - 4:00 p.m. During that time, staff suggested we go elsewhere to use amenities, eat etc. The manner in which it was communicated was via text and when asking front desk staff details, they pretty much were off standish about the whole situation. Once the water was back on we never got cold water. Both faucets were hot. We told the front desk staff this and he said “oh that’s weird” and did nothing more. I’ve stayed here several times over the years and it’s usually an amazing stay, I am unsure if we’ll stay again.

Cheap sheets and hot bed due tio cheap plastic undercover in bed. Sweat all night even with low ac

All around clean, nice, and professional staff.

What made our experience exceptional was the outstanding hospitality. Every staff member we encountered was welcoming, attentive, and genuinely cared about making our stay enjoyable. A special thank you to Kepa, Brayan, Heidi, Pierre, the door and valet staff, and the hotel drivers for going above and beyond. Your welcoming demeanor and warm smiles made us feel right at home. Our Junior Suite on the 20th floor was located next to the stairwell, which was a bit noisy because the stairwell door would often slam as guests or staff came and went. I was also surprised with the amount of helicopter activity there is in this area. We always travel with a sound machine app, which helped, but the noise was still noticeable at night. Despite those minor issues, we thoroughly enjoyed our stay and would gladly return. :::

Great hotel great location and great staff.

Staff was very accommodating with a late checkout and early check in, everything was comfortable. Food at the bar, pool, and breakfast were great!

Had a great stay for the World Cup. The Netherlands national team was here at the same time!!!

Love location

It just so happened that we stayed at the same time as the Portugal team but still felt helped and appreciated.

Staff was phenomenal!

Excellent hotel. Staff very helpful. Great location. Clean. Best part of the trip was us being surprised that our hotel was a 2026 World Cup host. Fest for the teams was awesome. My son loved getting that close to the team players. Got several autographs.

The breakfast could be extended a little more, but I understand that they were on a special occasion but they do not make the guests feel welcome. I didn't like the treatment yesterday in the middle of the event they had, especially one of the managers who didn't allow us to get on the advisor and we had to go up the ramp. Only the people who received my suitcase and one of the waitresses were the only ones who served us well.

Friendly staff and the room was clean. Enjoyed the view from our room

Everyone was welcoming and provided us with great information regarding transport around the city. The restaurant food was delicious and our room was incredibly clean. Absolutely would return.

Great hotel and location. I strongly recommend this place.

Food is overpriced for what it is, we waited 45 minutes to an hour for each meal ordered, and the quality of the food did not match up to the price points.

I booked two Junior Suite rooms, but at check‑in we were told the Portugal national team was staying at the hotel and our Junior Suites were no longer available. We were downgraded to standard rooms without prior notice. The front desk agent, Alessandro, apologized and said we would receive complimentary parking, Club Lounge access, and a rate adjustment so we’d only pay the standard room rate. The next day, another agent confirmed the notes for parking and lounge access but said the rate adjustment still wasn’t applied, and no manager was available to speak with me. We also experienced hotel “lockdown” periods due to the team. After dinner on June 16, Houston PD blocked access to the hotel and valet. We were told no one could enter for about an hour, even as paying guests. At checkout, Debie and her manager Michael refused to honor the promised rate adjustment, saying parking and lounge access were the only compensation. The room itself was fine, but it was not the Junior Suite I booked, and the broken promises and disruptions left a very poor impression.

Everything was great. Only thing needed is a coffee maker in the lobby!!!!

Was a over great place to stay

NICE HOTEL IN THE NICE ARE, CLOSE TO THE PARKS AND THE TRAIN TO MOVE ARROUND. ALL MUSEUM ARE REALLY CLOSE.

Beautiful hotel. Comfortable rooms. TCH right across the street.

Nice hotel and wonderful staff

Great stay, nice staff

Thank you.

The hotel was very clean and updated. The staff was very accommodating and attentive. My husband had a surgery at MDAnderaon nearby, so the location was great for me to go back and forth to the hospital and the hotel shuttle service was very convenient to get me to the hospital and back to the hotel. Front staff helped me with some changes to my reservation. Definitely will stay here for any medical needs in the future.

I had a good stay here

Over all good and convenient location. The bar was closed due to renovation. The tv in the room will pause at regular intervals.

Staff is very friendly from the valet people, to the bartenders, to the servers, to the shuttle drivers. Front desk people are very helpful. Very close to MD Anderson. Less than 0.5 mile walk to the main building, but the shuttle can also give you a ride. Rooms are clean. Robes are very nice. TV streaming services available by casting from your phone, so very easy. We've stayed at several other nearby hotels, but the InterContinental is the best.

Modern, elegant great restaurant

Excellent as always

Check-in was quick and easy. The front desk was very friendly and accommodating. The shuttle service was very convenient for us because my husband had several appointments at MD Anderson so we used the shuttle service to get back and forth.

Wonderful experience

The food was excellent and the staff friendly and helpful.

Excellent Hotel! Great price and beautiful and clean , 5 star hotel

3p check-in was not good. Waited with little to no explanation. Messed up my plans. Staff was indifferent. Not helpful. Very disappointing.

Shuttle was prompt and helpful

Beautiful property

This is a mediocre property who is selling $8 for bottle water. Not worthy of price. Rooms are cheap quality and boring.

Had an amazing time here.Friendly staff,prompt service and they got me everything I asked for.I needed to warm some food and so I called the front desk to ask where could go to use a microwave.The person at the desk asked me to stay in the room and that a microwave will be brought to me.Within few minutes,the microwave was delivered.I will definitely be staying here again and will highly recommend.I wish I could rate this hotel 10 starts.

I've stayed at Intercontinental several times in the past including my honeymoon and have had a great experience. However, my experience at the Houston location wasn't as smooth. To start, the bell man was great, he was personable and was ready to help us. We had 4 big luggages and he was ready and willing to help with a smile. When trying to check in, the attendant wasnt as personable. Didnt even smile to welcome us. We got in early, so I asked if they had a room availbe to check in early. Unfortunately, it wasnt which is fine. But then a bout 45 mins later, as we were about to leave, they the attendant told us it was. We brought all our luggages including another family who was staying there as well. We opened the room and it wasn't ready. Had to bring all the luggages down again and was told we will have to wait. So, we just kept them in storage and left until the night time to check in as we wanted to explore. For feedback, if you are to over deliver, make sure you have it all set up appropriately. Smile and welcome your guests. Make them feel important. When checking out, they approved a late check out. They said I had to reprogram the key because it stops at the normal check out time. So i did, but when i went back, it didnt work. In short, it couldve been a better experience.

Excellent

Great experience

Very welcoming

Very impressed by the Hotel and price

Great property for our family

Good stay but in room coffee was not the best

Everyone is always friendly as usual!