InterContinental Houston by IHG

We were there two nights. Housekeeping never came to our room. Bathroom vanity door pull fell off when my wife brushed against it. Bathroom sliding door would not close.

Awesome staff

Parking rate is expensive Rooms are clean Upgrade denied Great location

Excelente all around and very conveniently located. Just a 10 minute walk to MD Anderson main building on Holcombe.

Superb

Rooms are nice but the maids start slamming the doors first thing in the morning. Raffy does a great job in the restaurant. Parking is disgracefully overpriced …$57/night.

It was an amazing experience, all the staff was so accommodating, the shuttle was a great touch. And the property was beautiful

Great bar staff and food

Great stay Thank you.

Love the food and bar

Ok

Nice hotel

The staff was very kind and knowledgeable! The hotel was perfect! The in hotel restaurant was terrible. Food was poor quality especially for the price!

Good

Exceptional

Well maintained. Helpful staff

Excellent location close to the stadium, the staff was very kind and the Manager was top!

Excellent location close to the stadium, the staff was very kind and the Manager was top!

I simply looooove the place but specially the staff, so helpful and kind … and the food was just wow! … must go back soon … E!

My room was clean. The customer service was excellent. The Valet service was awesome and I enjoyed my stay here. Will definitely stay here again.

It’s clean, pretty nice but the staff wasn’t very helpful and my tv wouldn’t connect. The “engineer” couldn’t help at all. Room services was grossly overpriced. However I felt safe

Great property. Parking is over priced

Location, staff are great

Was a great place to stay very close to MD Anderson

Superb

The valet staff is amazing!

There was a shuttle Our room wasn’t cleaned when we came back to the room, they just took all the towels. We had to call the reception and asked for bringing towels. We had to do call the reception again after having waited an half hour in a wet swimming suits. They finally brought some towels but we were so cold by then. Very windy pool site. Went there three times to watch World Cup games but it was so windy and had to keep all my plates and cup from flying away.

There was a shuttle Our room wasn’t cleaned when we came back to the room, they just took all the towels. We had to call the reception and asked for bringing towels. We had to do call the reception again after having waited an half hour in a wet swimming suits. They finally brought some towels but we were so cold by then. Very windy pool site. Went there three times to watch World Cup games but it was so windy and had to keep all my plates and cup from flying away.

This is one of my favorite hotels to stay at while traveling. Beautiful decor and classy establishment.

the staff, location and cleanliness they had a shut down water, and I had to stay hours in the hotel without leaving because I need to shower

they had a shut down water, and I had to stay hours in the hotel without leaving because I need to shower

On day two of our stay we were informed that due to pipe issues the water to the hotel had to be shut off. The water was shut off from approximately 11:45 a.m. - 4:00 p.m. During that time, staff suggested we go elsewhere to use amenities, eat etc. The manner in which it was communicated was via text and when asking front desk staff details, they pretty much were off standish about the whole situation. Once the water was back on we never got cold water. Both faucets were hot. We told the front desk staff this and he said “oh that’s weird” and did nothing more. I’ve stayed here several times over the years and it’s usually an amazing stay, I am unsure if we’ll stay again.

Exceptional

Cheap sheets and hot bed due tio cheap plastic undercover in bed. Sweat all night even with low ac

All around clean, nice, and professional staff.

What made our experience exceptional was the outstanding hospitality. Every staff member we encountered was welcoming, attentive, and genuinely cared about making our stay enjoyable. A special thank you to Kepa, Brayan, Heidi, Pierre, the door and valet staff, and the hotel drivers for going above and beyond. Your welcoming demeanor and warm smiles made us feel right at home. Our Junior Suite on the 20th floor was located next to the stairwell, which was a bit noisy because the stairwell door would often slam as guests or staff came and went. I was also surprised with the amount of helicopter activity there is in this area. We always travel with a sound machine app, which helped, but the noise was still noticeable at night. Despite those minor issues, we thoroughly enjoyed our stay and would gladly return. :::

Great hotel great location and great staff.

Staff was very accommodating with a late checkout and early check in, everything was comfortable. Food at the bar, pool, and breakfast were great!

Had a great stay for the World Cup. The Netherlands national team was here at the same time!!!

Love location

It just so happened that we stayed at the same time as the Portugal team but still felt helped and appreciated.

Loved the free shuttle service. All staff were fantastic. Nothing.

Staff was phenomenal!

Excellent hotel. Staff very helpful. Great location. Clean. Best part of the trip was us being surprised that our hotel was a 2026 World Cup host. Fest for the teams was awesome. My son loved getting that close to the team players. Got several autographs.

The breakfast could be extended a little more, but I understand that they were on a special occasion but they do not make the guests feel welcome. I didn't like the treatment yesterday in the middle of the event they had, especially one of the managers who didn't allow us to get on the advisor and we had to go up the ramp. Only the people who received my suitcase and one of the waitresses were the only ones who served us well.

Friendly staff and the room was clean. Enjoyed the view from our room

Everyone was welcoming and provided us with great information regarding transport around the city. The restaurant food was delicious and our room was incredibly clean. Absolutely would return.

Great hotel and location. I strongly recommend this place.

Food is overpriced for what it is, we waited 45 minutes to an hour for each meal ordered, and the quality of the food did not match up to the price points.

I booked two Junior Suite rooms, but at check‑in we were told the Portugal national team was staying at the hotel and our Junior Suites were no longer available. We were downgraded to standard rooms without prior notice. The front desk agent, Alessandro, apologized and said we would receive complimentary parking, Club Lounge access, and a rate adjustment so we’d only pay the standard room rate. The next day, another agent confirmed the notes for parking and lounge access but said the rate adjustment still wasn’t applied, and no manager was available to speak with me. We also experienced hotel “lockdown” periods due to the team. After dinner on June 16, Houston PD blocked access to the hotel and valet. We were told no one could enter for about an hour, even as paying guests. At checkout, Debie and her manager Michael refused to honor the promised rate adjustment, saying parking and lounge access were the only compensation. The room itself was fine, but it was not the Junior Suite I booked, and the broken promises and disruptions left a very poor impression.

Everything was great. Only thing needed is a coffee maker in the lobby!!!!

Helpfulness of staff - especially the shuttle drivers and the cleanliness

Helpfulness of staff - especially the shuttle drivers and the cleanliness

Was a over great place to stay

Location Price

Location Price

Very poor

NICE HOTEL IN THE NICE ARE, CLOSE TO THE PARKS AND THE TRAIN TO MOVE ARROUND. ALL MUSEUM ARE REALLY CLOSE.

Beautiful hotel. Comfortable rooms. TCH right across the street.

Nice hotel and wonderful staff

Comfortable beds & convenient shuttle service!

Comfortable beds & convenient shuttle service!

Great stay, nice staff

The location is great for visiting MDA. The self-parking was supposed to be covered by the hotel via use of room key card. It never worked and we had to pay each time we left the hotel.

The location is great for visiting MDA. The self-parking was supposed to be covered by the hotel via use of room key card. It never worked and we had to pay each time we left the hotel.

Thank you.

The hotel was very clean and updated. The staff was very accommodating and attentive. My husband had a surgery at MDAnderaon nearby, so the location was great for me to go back and forth to the hospital and the hotel shuttle service was very convenient to get me to the hospital and back to the hotel. Front staff helped me with some changes to my reservation. Definitely will stay here for any medical needs in the future.

I had a good stay here

Over all good and convenient location. The bar was closed due to renovation. The tv in the room will pause at regular intervals.

Staff is very friendly from the valet people, to the bartenders, to the servers, to the shuttle drivers. Front desk people are very helpful. Very close to MD Anderson. Less than 0.5 mile walk to the main building, but the shuttle can also give you a ride. Rooms are clean. Robes are very nice. TV streaming services available by casting from your phone, so very easy. We've stayed at several other nearby hotels, but the InterContinental is the best.

Modern, elegant great restaurant

Excellent as always

Check-in was quick and easy. The front desk was very friendly and accommodating. The shuttle service was very convenient for us because my husband had several appointments at MD Anderson so we used the shuttle service to get back and forth.

Wonderful experience

The food was excellent and the staff friendly and helpful.

Excellent Hotel! Great price and beautiful and clean , 5 star hotel

3p check-in was not good. Waited with little to no explanation. Messed up my plans. Staff was indifferent. Not helpful. Very disappointing.

Shuttle was prompt and helpful

Beautiful property

This is a mediocre property who is selling $8 for bottle water. Not worthy of price. Rooms are cheap quality and boring.

Had an amazing time here.Friendly staff,prompt service and they got me everything I asked for.I needed to warm some food and so I called the front desk to ask where could go to use a microwave.The person at the desk asked me to stay in the room and that a microwave will be brought to me.Within few minutes,the microwave was delivered.I will definitely be staying here again and will highly recommend.I wish I could rate this hotel 10 starts.

I've stayed at Intercontinental several times in the past including my honeymoon and have had a great experience. However, my experience at the Houston location wasn't as smooth. To start, the bell man was great, he was personable and was ready to help us. We had 4 big luggages and he was ready and willing to help with a smile. When trying to check in, the attendant wasnt as personable. Didnt even smile to welcome us. We got in early, so I asked if they had a room availbe to check in early. Unfortunately, it wasnt which is fine. But then a bout 45 mins later, as we were about to leave, they the attendant told us it was. We brought all our luggages including another family who was staying there as well. We opened the room and it wasn't ready. Had to bring all the luggages down again and was told we will have to wait. So, we just kept them in storage and left until the night time to check in as we wanted to explore. For feedback, if you are to over deliver, make sure you have it all set up appropriately. Smile and welcome your guests. Make them feel important. When checking out, they approved a late check out. They said I had to reprogram the key because it stops at the normal check out time. So i did, but when i went back, it didnt work. In short, it couldve been a better experience.

Excellent

Great experience

Very welcoming

Very impressed by the Hotel and price

Great property for our family

Good stay but in room coffee was not the best

Everyone is always friendly as usual!

Friendly staff, well maintained

Wonderful location to events at NRG. Very clean, friendly staff and great bar area.

Prompt and professional service

A light on a desk was stuck on and did a strobe light from 1:00 am til morning. It was awful . I was by myself and did not want to call maintenance at 1:00 am . Talked to manger next morning, showed little concern at all. Also ate at expensive restaurant that has also been good was awful . Food was cold. Highly disappointed and would not recommend for anyone to stay for there pricey rooms. Then to top it all off charged me an extra room charge rate when I checked out that I’m still trying to get refunded

Everything was clean and the staff were friendly. Definitely rebooking!

This an excellent hotel. Great for shuttle to NRG Stadium. Had buffet breakfast and it was delicious and restaurant staff was very nice and attentive. Parking garage next to hotel. The elevator takes you directly into the lobby.

Needs to be replaced at once.

Loved it

We traveled to Houston for stockshow. We didn't know when exactly we would be showing and probably should have extended our stay sooner. However, we didn't and on the last day, they were unable to extend our reservation because they were over-booked. The manager was pretty rude about it. Didn't offer any other help. I felt like what would have been a nice stay, left a bitter taste in my mouth.

All where okay

Clean

Clean room and nice staff

Really good everything

Did not see or use the pool.

Amazing hotel. Beautiful property, wonderful customer service.

The staff was very helpful. The room was quiet (on 17th floor) and comfortable. The restaurant has a large excellent menu, and there is a nice lobby bar. A great place to stay at the Texas Medical Center.

amenities in room were good. Restaurant on site was very good. Staff were very pleasant

Room was available and clean

Room looked very basic, old and ac wasn't cold. Small fridge in the room didn't work.

Spotless, smells good, friendly staff.

Room was clean and staff was very sweet with our baby.

I am a frequent guest of this hotel for the last 3 years. Always great.

Good

Clean room and excellent staff, especially Debbue, and shuttle service staff, specially Alex!

Nice stay

Top Tier visit. Enjoyed the stay everyone who helped was very nice. Loved the view we had. An overall 10/10 experience. Cant wait for my next visit.

The staff was very professional, and I love that my room, was clean and fresh. The only area that could’ve been better was my bathroom. It could’ve been mopped more thoroughly, and there was hair in the bathtub that wasn’t mine, which was noticeable. I’d recommend a final check during cleaning to ensure bathrooms are fully cleaned before guests arrive. Other than that, it was a good experience overall.

Very clean room & responsive staff!

Hot water in both lavatory faucets, no cold water and when I told them about the problem at check-out, no apology or reduction in rate.

Great staff, beautiful lobby, comfortable and clean room

It was good not excelente I think there is a lot of room for improvement