Hyatt Regency Houston West

Enjoyed the property!! Will definitely choose to stay here again.

Booked on a Sunday b

Hotel was good definately a good stay

Breakfast was supposed to be included but after I ate, they brought me a check for $28.00. Not a great breakfast either. I was upset and wouldn't have eaten there if I would have known.

Rooms are outdated especially the bathroom, bathroom was disgustingly outdated I immediately checked out the next morning! Normally Hyatt regency look good I don’t know about this location, the rooms don’t match the lobby

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Fire alarm was going off in the middle of the night around 2 am leaving us all clueless as to what’s going .No one at the front desk reached out to inform us as to what’s going on . We had to leave outside in our pijamas with the rest of the guests .

Our room had a very strong musty, moldy smell. Carpet was seriously, filthy. Walked on the carpet and my white socks turned brown very quickly. The shampoo and small plastic bottles are too hard to squeeze. It was like a huge fight just to get shampoo out of the bottle. Tub was. Wet slippery and my husband almost slipped and fell. We had no Kleenex in the room. No extra blankets. The only positive experience I had was the gentleman who checked me in. He went the extra mile to help me recover my items I had left behind as well.

Clean room. Although a little dated

Overall nice stay, very clean hotel well maintained and right off 10 road. Will definitely stay here again

The hot water was non existent. Luke warm at best if you let it run for five minutes. The housekeeping staff was incompetent and took all the towels each day and didn’t replace them. Every night for three straight nights I had to call down and request towels and then wait two hours to get them. The housekeeping staff cleaned the room and then left use plastic gloves on the dresser which is as nasty as imaginable. Would recommend any where else , an upscale motel 6 experience and I would apologize to motel 6 for the comment. Really turned me off to Hyatt hotels in general. There is no option for zero stars or they would get a 0 from me.

Great location with a friendly and helpful staff.

Rooms seem to have a mildew smell, like they've had moisture problems.

They over charged my card

They didn’t have the King size bed I selected. My partner was very upset.

The hot water did not work in room 5416. Cold shower

Clean, loved our stay!

Quite old interior

The rooms were a bit out dated. The lobby and etc looked much better than the rooms. Could be upgraded in my opinion.

Hotel layout with water features (and fish), aesthetically beautiful. The pool/hot tub was one of the best have experienced! Again, many thanks to the staff!!! Definitely recommend this hotel and will be staying here again, soon!!

It was overall ok but needs some updates to it. The rooms are out of date while the common areas look much different. The location was great. I would stay again but something to keep in mind is the rooms are just ok.

Had a great stay. Friendly and helpful staff. Rooms can use an upgrade, lobby is beautiful!

Staffs were very polite and respectful. I wish there is a microwave in our room but overall, our stay was great and comfortable.

Upon arrival it’s beautiful. Once in my room I noticed the toilet paper holder was broken, there was hair in my bathtub. The pool that i specifically booked this hotel because of was closed for maintenance during my stay and the manager offered me a 30$ refund and a free breakfast. Lastly there are 3 elevators one of which was not functioning properly my entire stay and yet was never put out of service although it was brought to multiple staff members attention including the weird “security guys” who are stationed right by it.

Everything

The staff was amazing, the lobby beautiful however the rooms are dated could use some work. The pool was dirty and down for maintenance but then opened it up but wasn’t clean enough for me. It’s out the way if you are planning to go downtown but if you plan on staying west it’s perfect. The cafe food was cool didn’t go to the bar. Again the staff was amazing very helpful very friendly very polite made my stay great.

The rooms smelled like the filters in the AC have not been changed for A WHILE. It smelled like an old 1960’s library, built up dust and the bathroom looked really old. The water pressure was extremely low, took a while to get hot. The room was really stuffy and not being able to put AC on due to smell did not help either.

Property clean, room clean, staff friendly. Nice restaurant inside hotel.

Shower was cold only stayed hot for a few seconds

The bathroom shower head sprayed water everywhere, except dorectley at me. The shower head needs to be cleaned.

Everything Nothing

The stay was amazing.

Super nice and helpful staff . Very clean room and sheets . They gave us free food to feed the boy fish multiple times because the kids loved it so much . The pool and hot tub was nice. Good vibes . My kids enjoyed. Also loved that there was a coffee shop on the way to the parking lot. Easy parking.

One of the elevators was not working properly. Received contradicting information regarding this. The security on the 3rd floor stated that the elevator on the far left was broken. However, I saw multiple people using the elevator afterwards. But I was stopped and informed not to use that specific elevator because it doesn’t work properly. This was negligent in my opinion, as this could have caused other issues or even injuries. Some maintenance needs to be done asap. Overall, I would say I enjoyed my stay and the hotel served its purpose.

This is an amazing hotel, I am definitely coming back on my next trip. I love how clean the property was and how welcoming the staff was. I definitely would refer my family and friends to this hotel.

Atmosphere in and out the hotel No complaints

This is an older luxury hotel, so not the most modern fixtures and carpet, but everything was spotless and well maintained. There are many amenities on site, like an excellent whiskey bar and large gift/coffee shop. Close to many restaurants, great west side location. Staff friendly and helpful, free parking. Large, comfortable room. If the room rates stay reasonable, I would definitely stay here again!

Very nice clean and friendly Staff that does room service did not change the sheets from my wife’s bed.

Rooms were clean, beds were comfortable, and very spacious. The hotel from the lobby to our room was a wonderful experiences

Just an Amazing experience.

The whole water is not hot enough is and it’s coming out very slow. It takes around 10 minutes to wait for the water to get hot.

Amazing will always stay here

Very good, but garage is kind of crowded.

I deserve reimbursement for dealing with mold coming from the AC in room 533. Please give me a call to discuss compensation.

- libraaaaa

The room TV was not working, looks like no power but we did check the outlet.

The water was not hot enough

My kids were excited to stay this hotel.

I have stayed at many hyatts. I am surprised the chain actually claims this place. We ended up changing hotels to tue Hyatt Galleria. That property was heavenly after experiencing this. I will say the staff at Hyatt Houston West are very helpful and kind. 5 stars for the staff, just not the property.

What a great experience! The hotel was extremely nice and very clean and the staff was very friendly. The price was very reasonable for such a nice hotel. Anytime I’m in the area this is where I will be staying

No internet. Major problem. No hot water for my shower. Said to let it run. I did! Cold shower. Not happy!

Jason did an amazing job helping us with the reservation, we have to check in a date before and he made it happen, the staff is very amazing, but many of the people registered at the hotel don't have manner. but the team at the front desk did an amazing job controlling the situation.

Great mattress and pillows Hot water took a long time in the shower. Not enough USB plugs

Front staff was very friendly, and room is clean

Excellent

The shower has no hot water, and there is only 1 cup in the room

Fitness facility was well equiped, the front desk personell were all helpful and the food was awesome!

I checked into the hotel around 1:30 AM, went to my room, and immediately found dried blood stains on the bed sheets. That alone should be completely unacceptable at any hotel. I was exhausted, so instead of making a huge issue out of it in the middle of the night, I slept on the other side of the bed and planned to have it taken care of the next day. What happened after that was even worse. I spoke to the cleaning staff THREE times and the front desk manager FIVE times about the same issue, and somehow nothing was done. I had to repeatedly ask for something as basic as clean sheets. It eventually got to midnight, and the manager’s brilliant solution was to have the cleaning staff drop off sheets for ME to change myself. Seriously? I paid for a hotel room and paid for a service. I am not an employee of this hotel, and I should not have to change sheets that were stained with blood because the staff couldn’t be bothered to properly address the situation. I gave the manager two very reasonable options: move me to another room or refund my money. He was extremely quick to give me a refund, but there was absolutely no sense of urgency, accountability, or genuine concern for the situation. It felt like they simply wanted me gone rather than actually fixing the problem. And this wasn’t even the only issue. My brother had his own problems with his room, but I won’t even

Wack af

Rooms

The interior was still a bit old, but well maintained. Haven’t stayed there in a long while, so it’s great to see the gold fish and the pond back. The sound of the water fountains was very soothing. The bed was pretty comfortable. Had a broken coffee maker in the room, but was swapped out promptly when asked. Overall it’s a good stay, and will certainly stay there again.

Everything was honestly great ! I would come back to Houston again just to stay here!

Everything was awesome

All good

Not at all

Fantastic location and very nice facilities. The staff was very friendly. Great value!

Was great

A pesar que se hospeda mucho latino, en recepción no miré personal bilingue. El desayuno no está incluido y está retirado de otros locales. Hotel en muy buen estado.

Property was clean and nice, the rooms could use some updates

Clean room…

Room was very nice

There’s a valet station with no valet. Why not take the stand away??

Awesome hotel! Clean room, courteous staff, and convenient bar.

Place was nice for the price. But when I got there already 2 hours past my check in time, they said the room still wasn’t ready because their cleaning staff hasn’t gotten to it yet. I had a concert to go to and needed to get ready so I asked if there was something we could check in to for the moment and he never answered my question but instead just kept typing on his computer and phone for the next thirty minutes. Any communication I got from him was because I spoke up and asked. He had no sense of urgency or helpfulness, it was extremely frustrating considering I had somewhere to be and it was already 2.5 hours after my check in time at this point. When the room was finally ready, there were three cleaning staff leaning on the wall next to their cart chit chatting which upset me even more considering I was told the whole reason for the delay was them.

We arrived an hour after the check-in time of 3 PM and we were told they didn’t have any rooms available due to their cleaning crew being behind schedule. I was told it would be about a 30 minute wait so we fed the Koi fish in the meantime. After 50 minutes with no update, we visited the front desk again and were told that there were still no rooms available and that they couldn’t give us an estimation on how much longer it would be. It was over 2 hours after check in time that we were able get keys to a room. Luckily we still had a little time to get ready for our event that evening, but was stressful to wait so long

Great area. Our room was not ready at 330pm even though check in is 3pm. No breakfast available unless you go to restaurant which was $26 for a breakfast plate. Wallpaper on halls was peeling off. But beautiful lobby and great pool and hot tub

I had a peaceful time during my stay. All the staff I had an interaction with was very friendly and helpfully. From the front desk, to the maintenance/custodian team. My daughter loved the koi fish pound!:)

性价比非常高，环境也很好

Everything Maybe the staff wasn’t as great as the hotel

A refresh/update is needed and I would think this is coming soon. The hotel has great bones and potential to beautifully restored.

Peaceful, quiet and very beautiful

Everything

Loved the property the staff was super helpful. It is an older hotel however they do plenty to compensate for it. Rooms are clean as well as entire facility. My only complaint is no on site laundry I came after work and had to be at a training at 9am and needed the same clothes for it. Otherwise fantastic stay!

No microwave oven in our room. Koi fish were on vacation so we didn't see them swimming in the ponds.

Room was hot Couldn't sleep all night No rest

Staff was very friendly

Very nice place to stay! Parking was a little confusing at first but once you figure it out it was great. Suggestion find parking in the covered area and the entry is the double glass doors. Unless you prefer the valet.

Everything was wonderful! After a long day we decided to stop by the black and gold for a drink before going to bed. The bartender was amazing! He makes the most delicious drinks and was so kind!

It needs a renovation TERRIBLY! The lobby was the only nice thing about this hotel. Everything just seems outdated. It has a lot of potential.

Must try it.

Very well maintained property and excellent pricing

Could not check-in until 1545. Required a 50 dollar deposit for charges I advised them I did not want. Staff not very helpful.

Most cleanest and friendliest atmosphere in a hotel !

Nice hotel, great location close to highway.

Great resort, it was very peaceful and clean.

Beautiful hotel! Room was so nice, clean and spacious. I didn’t dine at the restaurant- it was definitely pricey for the options. But location made dining elsewhere very easy.

Not a great first impression from Hyatt. Had to deal with non working appliances in the room along with leak air conditioning units & ice machines.

The hotel is under renovation, so things were not 'normal.' In spite of that, our stay was not compromised by the work going on around us.

it was good looking place

In addition, children were yelling and making a lot of noise early in the morning, which made the entire stay very stressful and uncomfortable. To make matters worse, the fire alarm went off during the night, making it even more difficult to get any rest. Overall, my stay was very unpleasant, and unfortunately, this is not a place I would want to visit again. I hope the hotel will take better measures to control noise and ensure a comfortable stay for all guests.

The property is looking good only from outside; from inside, it looks like an old property. Based on the interior, it's more pricey.

There was a problem with the a/c in our room and the maintenance worker acted like it was our fault. He claimed no room the hotel could have its temp set below 68 degrees. But the unit was not working even at that temp. We had a very uncomfortable night of hot air blowing on us.

Parking lot was dirty,room was comparatively small, air conditioning air smell.Birds poop everywhere in the entrance of the hotel.

Loud parties in the ball room last until 1:00 am for two nights (Saturday & Sunday) and every cart push and breakfast setup on lobby could be heard on the 4th floor. Could not sleep until 1:30 am and 6:30 am the noise begins for breakfast. Don't plan on getting any sleep if you stay here. It's a party, wedding even hotel.

Like this hotel

Excelente 100% Recomendado

Great location. Room was spotless!

Restaurant on site was excellent the food was delicious and the staff was very friendly.

Good location next to major highway with good amenities at a fair price. Great value for money. Good for families

Room was comfortable. Hotel was beautiful. Definitely coming back.

Room was nasty there was a dead roach and ants on my bed would never come here again

How amazing literally everything was

Hotel was very dated but for the price on Hotels.com not a bad choice bar was nice and room was clean

Two weeks after checking out I still have pending charges from this hotel on my credit card statement. Absolutely ridiculous. They claim those charges fall off after 3 days. That’s a lie because two weeks after checking out I still have those charges pending. The hotel is old and not up to modern standards. And at the time I was there, they were cleaning the fish ponds. Disappointed to see that because that was one of the reasons I booked that hotel because of the scenery in the lobby, only to arrive there and have them tell me the ponds would be empty for about a month. This wasn’t stated before I placed a booking. Never again.

Everything Everything

Great bed. Lovely large tub. Repair going on in lobby

The fish are very cool. The breakfast was nice. Wait staff very attentive and helpful. The ac in room was not working. Very warm in room. Had to go to pool to get relief. Did not offer to get another room until maintenance worked on ac. After a couple of hours around 8 pm. I text and ask if fixed and they thought it was? Also our breakfast should have been free. However it was not.

Great location , hotel was clean and nice and refreshing Bathroom shower was clean but outdated shower head felt like putting my face under a pressure washer. You couldn't but it under water for more than a second or it would hurt

I stay there because of the fish. I really like the fish.

This property did not have my reservation in their system and made no effort to try to accommodate me after I showed them the proof and a booking.com representative confirmed my reservation with them on the phone. I ended up canceling everything and going home Lack of accommodations