Hyatt Regency Houston/Galleria

Very expensive, no microwave in room

The room did not give me

Exceptional

Very good

The Hotel was nice in general. Staff was not ! I had reserved a 1 king bed one and when we got there ended up getting a 2 queen bed room and no one told us anything. It was an okay experience wouldn’t go again though.

The room was amazing, and the receptionist was amazing, a great help!

Exceptional

Very good

Staff were helpful and friendly. Excellent breakfast. Shower was a trickle.

Me and my husband stayed at this location and we both enjoyed and loved it. Great area, walking distance to mall and other places. Room was very clean along with the lobby apartment as well. Staff very friendly. We will definitely stay again when visiting Houston

Superb

Breakfast, location My booked room was not available when I arrived.

Location No cleaning and change of beddings Charging my card even when i had checked out

I love it

Exceptional

Everything was great! Am issue and concern I have is the Food and Beverage manager Mr. Tu Ngo charges 18% gratuity. I completely understand tnis is supposedly goes to the staff amd I'm sure we don't mind paying it to support them. However, what I can't understand is if you're going to gratuity gouge your guest then please give us more or even for our hard earned money. You charge Mr. Tu Ngo $22 for 6 small chicken wings 3 small carrot and 3 small celery sticks after taxes and gratuity gouge is added it comes out to be $27 and change with no fries or drink. 6 very small wings. Then you're literally charging us guest 18% gratuity to self services ourselves when we purchase anything out the refrigerator we walk over to the counter to pay. It's like you charging us the guest gratuity for labor to pay your staff and we did all the work and I'm sure the hotel pocketing some of it. Why are you charging the guest gratuity to self services themselves and why are you charging gratuity rates and offering less food? All I'm expressing is if you're gonna charge us the guest high 18% gratuity then stop being cheap! You get the picture buddy. My final note is to the guest. There's literally a Walgreen 3mins away. You can go there and get those energy drinks they sell 1 for $5 including 18% gratuity and buy 3 for $5 at Walgreens and alot of other beverages the they sell at the hotel for triple the normal price. Shame on you Mr. Tu Ngo

The breakfast was complimentary which was greatly appreciated. The location is near a huge shopping center so valet parking which is costly is necessary.

Great staff. Good location. Super clean.

Everything was great except the shower

Clean the rooms daily. Offer concierge services No concierge services.

Lovely property, the pool was great!

Great property, comfortable beds and accommodations. Great location

Passable

The parking is 54 usd

Exceptional

had to pay more of $200 bucks only in parking that’s something sucks

only issue is parking

The manager was AMAZING and staff were kind Thanks for your help and awesome stay!

This was a short trip to Houston, but loved the location, staff, and how big the room was. Would def stay here again!

Superb

Ms. Zainab on the reception was awesome. Elizabeth was at the breakfast area and she was also the best…very friendly and greet us with smile. issues Parking is very expensive 55 dollars per night. Shower should be replaced.

Great trip only bad thing was I got there and was told I had to Valet Park

Management issues

We like everything

Clean will return to hotel

The area and staff are always amazing Not as clean throughout room

The staff was quite amazing and very attentive and most of all friendly Just the price of the room was a little steep

A great location and well maintained hotel. The price was good too! A highlight were the valet attendants QP, Mohammed and Timmy. They were friendly and oh so efficient! They were so impressive compared to the many valets I’ve dealt with in the past.

It’s a little overrated for the price is was packed due to work cup game, the pool hasn’t been touched in a long time just one decent bar/restaurant/coffee in lobby , good location

We also had a day where the hallway stunk of weed. Thankfully it didn't come into our room, but extremely strong in the hallway. The positive was the valet. We never waited long for our car. The price of $50 a night is a bit steep, but at least they were very attentive. Long story short - would I pay a little more to stay at this hotel over any of the other surrounding hotels, no.

Very nice place to stay. I would definitely recommend and would stay again.

4 out of 5 of the staff were great. The pillows are great. The room entertainment setup is awkward and glitchy. There was a used flossing stick on the floor. The - basically mandatory - parking is exorbitant for a guest at 33% of the room cost.

4 out of 5 of the staff were great. The pillows are great. The room entertainment setup is awkward and glitchy. There was a used flossing stick on the floor. The - basically mandatory - parking is exorbitant for a guest at 33% of the room cost.

I enjoy no complaints

We had to wait over an hour to check-in because our room wasn’t ready at 8pm at night. This was alarming since we had prepaid for our stay and requested a double queen room. The front desk representative did give us free drinks vouchers for the bar as compensation but our kids were very irritated since we had just finished driving a few hours and then had to wait a while to get into our room. The room itself was clean and comfortable.

Super bueno!!

I more than likely be a repeat customer.

Awesome location and amenities. Great hotel!

The first room was dirty. They got us another but found hairs in a drawer of the new room. Also windows had a film and slight mold. The valet and breakfast buffet were overpriced for what you get.

The staff was amazing! Super friendly and helpful! The beds were a little hard

I was very impressed with the cleanliness and friendliness of the hotel and staff. When I got to my room, I realized they must have upgraded me, and when I asked, the woman at checkin confirmed she did. I love properties that treat guests so well, and if I ever go back to Houston, I would stay here. Highly recommend.

Whitney at the front desk was amazing. She even sent up a cheese and dessert tray for my hubby’s birthday. Top notch h customer service. We will come back because of her.

This is a nice hotel. It was clean and very comfortable stay. The front desk staff is lacking a bit and the shower could have used a little more care. I also didn't enjoy the breakfast buffet, it seems to me it could have been more choices given the price. Other than that, I will stay again, the staff was nice and the hotel is beautiful with a great location. I also valet parked and this was very convenient.

Everything was fine when we checked in, but our room AC did not work. They said they would send someone to help fix the blower but no one ever showed up. It was 78° in the room the whole time so we were hot and kind of miserable other than that everything was good. The manager comped us a half price stay for our next day for the trouble.

Perfect place to stay! Would definitely stay again.

Clean room, good staff bar could use some work they ignored me for a while but other than that great.

Great place!

BEAUTIFUL!!!

Needs more attention to cleaning, several cockroches in my room coming from the headboard, stayed on the 14th floor room 849, will not stay there again 😑

It was a great experience and management was great!

Overall the stay was great! The staff were very friendly and accommodating. One minor complaint is that the walls are incredibly thin. I heard every conversation the guest next to me were having, some of which lasting until 2am. Other than the noise my stay was great .

Had a great experience! From the room to the staff everything was better than expected. Will definitely recommend.

Very clean and service w a great smile😀…

We were very disappointed with this room. It is old, outdated, and not well maintained. The furniture looks worn, and the overall condition did not match our expectations. The room did not feel clean or comfortable, and definitely was not worth the price we paid. We would not stay here again and cannot recommend it

Restaurant food soo good

Breakfast amazing

Superb hotel for a short stay and a great pool to cool off in that Texas sun!

Good experience and nicely maintained room.

Front desk was super helpful

Excelente condiciones, buena localización. Muy buena experiencia

Need fix carpet in room 1122

An old Hotel in a very bad condition

Great Front Desk

I left jewelry and the staff had found it within 15 mins Ave was able to return it.. The ladies at the front wa super helpful work getting us all of us in the room. Me Whitney was great. The ladies at the bar and restaurant was super nice . They made our ladies trip sweet

Room

Staff was excellent! Property was gorgeous!

Perfect stay. No issues.

My bed sheets were dirty upon arrival so I had to move to a different room and that one had bed bugs so I had to move all my things yet again. The room was not upgraded for my inconvenience as promised. I couldn’t find another hotel last minute in the area so I was forced to stay

Ashaya was so much help checking in! She did amazing at the front and was willing to help with every question i had. Amazing employee!

Staff at desk older gentleman wasn’t very helpful.

Also, they charge for the bottles of water, and no glasses are provided.

Staff was the best! They went above and beyond during our stay! It was my daughter’s 18th and they made her feel special! Definitely staying here again!

I had a wonderful stay at this hotel. From the moment I arrived, the staff was welcoming, professional, and attentive to every detail. The room was exceptionally clean, comfortable, and well-maintained, with all the amenities needed for a relaxing stay. The hotel itself was beautiful, quiet, and conveniently located near restaurants, shopping, and local attractions. Housekeeping did an excellent job, and I appreciated the attention to cleanliness throughout the property. What truly stood out was the outstanding customer service. Every staff member I interacted with was friendly, helpful, and genuinely committed to making guests feel comfortable and valued. I highly recommend this hotel to anyone looking for a pleasant and stress-free stay. I would definitely stay here again and look forward to returning in the future. Bar cocktails were Excellent!

Great location, very friendly staff and comfortable bed!

Which I was really impressed about.

Shower needs better cleaning

I was given an old room that had nasty stains in the sleep area and bathroom. The room should not be assigned to anyone until it's rectified. Also, the door to the room was extremely heavy. I closed the door and didn't realize the door was not fully closed, which scared me. I couldn't open the door upon entry because the door was extremely heavy. Overall staff were great!!! I did complain about the room and was given an option to move to another room.

I love it

Clean rooms, super friendly staff that want to go above and beyond ! Such comfy stay for my family and I . The overall ambience upstairs where the rooms are are very quiet which is nice and the downstairs is nice social area, I wish there were more trash cans upstairs such as near elevators but other than that everything was a lovely experience.

The hotel was nice but the rooms don’t have a microwave but they were clean and the staff is super nice!

The staff at the vale where real nice but everyone after that where okay. Didn’t feel like it was welcoming. Place was okay for the prices probably won’t be staying here again. Pool kinda sucks not like the picture.

Bar and food were great.

Very nice

My only complaints: 1- the coffee maker in the room was very dirty and needed to be cleaned. 2- The iron was missing from my room and despite two requests I never did receive one. So I was a bit more wrinkled at meetings than I had hoped. 3- The valet only parking option was overpriced and not terribly convenient. Would have preferred a self parking option. I ended up parking in a neighboring lot.

We been members of Hyatt since 2018, and we love it, rooms are clean and fresh, we are comfortable staying here. Everytime we travel, we stay at Hyatt because we feel safe, the staff does not disappoint, bilingual staff is a plus for my family, we enjoy the breakfast, the only think that i do not aggree/disliked is the fact that we need to pay for parking, i wish it could be included w the stay.

Q

We really enjoyed our stay here, I think this will be our go to spot when we just want to get away from the house for the weekend.

Great location and very clean

Nice hotel, nice rooms, good bar and staff was great.

Very nice hotel with welcoming personnel. Nice breakfast

Zz

The valet and parking attendants are consistently rude, unprofessional, and unnecessarily confrontational. Simply trying to get picked up in front of the hotel turns into an argument. Instead of a smooth guest experience, you’re forced to either deal with attitude or walk out to the street and navigate active traffic just to avoid the hassle. What’s even more frustrating is the hotel’s response. When this issue is raised, management deflects responsibility by saying the parking company is a third party. That may be true contractually, but from a guest perspective, they are representing the Hyatt experience—whether the hotel acknowledges it or not. This disconnect between the hotel’s quality and the parking experience is significant and needs to be addressed. It’s disappointing to see such a well-run property allow an outsourced service to damage its reputation.

Absolutely one of the cleanest hotels I’ve ever stayed at with the most accommodating staff that are so attentive

Still haven't received the airline miles promised from hotels.com, hmmm....

Room was clean, front desk clerk was polite and helpful. Food at star bar was excellent

Clean rooms, great room service wonderful custiner service and loved the valet team.

It was amazing

The breafast was fresh and good, rooms was clean and big

Perfect hitel

Great experience!

Property is sine, large rooms.

Staff very helpful and attentive. But seems to dont meet the standard of a 4 star hotel

Great location near Westheimer

Gross experience ,roll away bed smelled so bad

The only reason why I would not give this establishment a 5 star is because one of the valet staff made my wife uncomfortable.

Through it took two hours before we were able to get in our room, the room was clean. I loved the couch (similar to a sectional) and the design of the shower. My friends and I had lunch at the hotel restaurant, Urban Star. The menu offered a variety of dishes, including empanadas and chili. Lunch was delicious! Service was great. We parked our rental VIP and the team didn’t disappoint. We experienced very short wait times for our car and were always met with a joyful team member as we arrived at the end of the day. Overall, I had a wonderful time at the Hyatt Regency Houston and would stay there again!

Clean room, nice staff. Perfect location for shopping and eating.