Hyatt Regency Houston/Galleria

I loved that it was convenient and well kept inside. Customer service was exceptional! Everything!

If you’re looking for a place to stay for a quick trip, this hotel was perfect. The room was big and clean, the front desk staff and restaurant staff were pleasant and helpful. The location was convenient and directly across the street from the mall, restaurants and also a Walgreens. I would stay here again.

Location and friendly staff Breakfast buffet selection

Exceptional

Great property with some renovations since my last visit. Very accommodating staff and valet services. Definitely would stay here again in the future.

So I stayed at the Hyatt Houston/galleria and I loved it.The staff was so friendly and the guy with the dreads keep me going for sure with his great customer service.Also valet parking was great and I didn’t mind paying the money for them.it was actually better to use them to me.The room and bathroom was great and spacious.My view from the 13th floor was great also.I was not disappointed at all. It wasn’t really anything I didn’t like. The breakfast was a little high but it was good

Perfect!!!!!?

Very central and upscale location! Staff and customer service blew it out of the park 100/10!

The location, the design of the building and entrance. The building has a sewer smell, which was unpleasant.

Rooms and property are very clean

The maid staff was not available until late in the day. Unacceptable.

The maid staff was not available until late in the day. Unacceptable.

Exceptional

Exceptional

Exceptional

The property is very close to galleria and many more things. The hotel is also very nice

The property is very close to galleria and many more things. The hotel is also very nice

Exceptional

The hotel site should mention that the pool gets zero sunlight. There was literally nowhere to sit outside to enjoy the beautiful weather. Had I known I would have stayed elsewhere

The hotel site should mention that the pool gets zero sunlight. There was literally nowhere to sit outside to enjoy the beautiful weather. Had I known I would have stayed elsewhere

Highly recommend

Staff in particular were all very friendly and helpful. Will definitely be returning.

the view and overall location was perfect if its free parking for guests

the view and overall location was perfect if its free parking for guests

Great location and very nice rooms

Exceptional

Excellent location ! Near walking distance from many restaurants , shopping centers , and parks . The online pictures are deceptive . They portray a much newer room experience but the rooms are older and not quite as pictured. I Was disappointed honestly .

Excellent location ! Near walking distance from many restaurants , shopping centers , and parks . The online pictures are deceptive . They portray a much newer room experience but the rooms are older and not quite as pictured. I Was disappointed honestly .

I have stayed at this property many times over the years and its started to get worn. The linens were the quality of a 2 star hotel. The towels were thin and old. They didn't use sheets on the bed, they literally used a duvet cover laid over the mattress pad. Then another duvet on top to sleep under. It took 2 calls to get another blanket. Hotel location is great, but they really need to update all NEW linens to keep with other hotels at the same star level.

Property was clean, room was clean and staff was very helpful.

There was also water damage in our bathroom and some strange small bugs that were in the sink

Clean rooms. Great location.

Wonderful Staff. Very nice place to stay. Close to mall, restaurants, NRG Stadium & Hobby Airport

The bed was not that comfortable and the pillows were too soft.

Staff was wonderful and great property.

Hospitality

Walking distance from the Galleria and many great restaurants. The waterfall is about 14 min walk.the gym is clean overlooks the pool, the pool was clean and very cute aesthetically!

Good

Super clean spacious rooms. Friendly staff, great beds!

Staff was very friendly and helpful.

Queen Elizabeth a server at Urban Star made our breakfast enjoyable

Great check in, staff was very kind

I got to the hotel early and they charged me $50 to check in early. I explained that clearly the room is ready and that it would just sit empty without me in it. That it would cost not one person anything for me to get there now, and that the only reason to charge me $50 was a shakedown. I checked out at least that much early and asked for the $50 back. They weren’t amused. You would think Hyatt would be above that petty BS.

We checked in at 11pm. We booked a king bed. Went up to the room and it was 2 queens. Called front desk. No answer. I went downstairs had to wait in a long line only to find out they weren’t checking in people because they didn’t have any clean rooms. I understand needing to switch my room to 2 queens but what I don’t appreciate is not being upfront that I’m not getting what I requested.

Everything was good just needed to know u had to pay allet parking

Everything about my stay was great. I had an issue with the electricity in my room, but it was fixed immediately. My only recommendation would be to change the scent of the lobby air freshener, because smells as it like men's cologne

The staff is always friendly and the hotel is clean, has a nice bar & restaurant.

Gladys at the front desk was amazing and Elizabeth our waiter/host at breakfast was also amazing room was clean

Great staff member & but terrible hotel

All great, will come again.

I especially want to give a huge shoutout to the valet team. They were absolutely outstanding. Every single time we came or went, they were efficient, attentive, and worked incredibly hard. They opened doors for us, helped load and unload our belongings, opened the car doors, and were always ready to help without us even having to ask. Their level of service really stood out and made our stay so much easier and more enjoyable. I honestly can’t say enough good things about the valet staff. Their professionalism, work ethic, and hospitality deserve recognition. Between them and the wonderful front desk team, we felt very well taken care of throughout our stay. Thank you for such a great experience!

Extremely clean and a beautiful hotel. Valet was quite expensive as was concessions and breakfast

Great staff and very helpful!

Good hotel

Very nice clean definitely will be coming back great location also

Check in with Mrs.Gladys was everything. She made my check in process so easy and worry hassle. The hotel was clean. My hotel room exceeded my expectations. I reside in Houston but I definitely will be coming back for a staycation.

Hotel was very clean and up to date. Staff were quick and friendly. Got in late and ordered food late but restaurant was open and food was fresh.

It was a beautiful experience. The staff were very warm and its located at a good spot close to restuarants

Most of the staff were friendly...I just didn't like my room bed was hard, $60 a day for valet parking..$30 for breakfast.. pool was nice..I wouldn't stay here again tho.

Check-in was great, Ashai in the front desk was so welcoming, The room was great and clean. Room service was nice as well. I was most excited for the pool and it was nice. They didn't have the pool side bar operational so that was a bummer and service to the pool was a bit complicated. Also the next day we went to the pool before check out and there were no towels, I called the front desk and they said they would refill them but never did. The lobby was very nice with bar and a cafe. The valet was reasonable and efficient. Overall, I enjoyed my stay and I would stay here again for sure.

Very expensive, no microwave in room

The room did not give me

The Hotel was nice in general. Staff was not ! I had reserved a 1 king bed one and when we got there ended up getting a 2 queen bed room and no one told us anything. It was an okay experience wouldn’t go again though.

The room was amazing, and the receptionist was amazing, a great help!

Staff were helpful and friendly. Excellent breakfast. Shower was a trickle.

Me and my husband stayed at this location and we both enjoyed and loved it. Great area, walking distance to mall and other places. Room was very clean along with the lobby apartment as well. Staff very friendly. We will definitely stay again when visiting Houston

I love it

Everything was great! Am issue and concern I have is the Food and Beverage manager Mr. Tu Ngo charges 18% gratuity. I completely understand tnis is supposedly goes to the staff amd I'm sure we don't mind paying it to support them. However, what I can't understand is if you're going to gratuity gouge your guest then please give us more or even for our hard earned money. You charge Mr. Tu Ngo $22 for 6 small chicken wings 3 small carrot and 3 small celery sticks after taxes and gratuity gouge is added it comes out to be $27 and change with no fries or drink. 6 very small wings. Then you're literally charging us guest 18% gratuity to self services ourselves when we purchase anything out the refrigerator we walk over to the counter to pay. It's like you charging us the guest gratuity for labor to pay your staff and we did all the work and I'm sure the hotel pocketing some of it. Why are you charging the guest gratuity to self services themselves and why are you charging gratuity rates and offering less food? All I'm expressing is if you're gonna charge us the guest high 18% gratuity then stop being cheap! You get the picture buddy. My final note is to the guest. There's literally a Walgreen 3mins away. You can go there and get those energy drinks they sell 1 for $5 including 18% gratuity and buy 3 for $5 at Walgreens and alot of other beverages the they sell at the hotel for triple the normal price. Shame on you Mr. Tu Ngo

Great staff. Good location. Super clean.

Everything was great except the shower

Lovely property, the pool was great!

Great property, comfortable beds and accommodations. Great location

The parking is 54 usd

only issue is parking

The manager was AMAZING and staff were kind Thanks for your help and awesome stay!

This was a short trip to Houston, but loved the location, staff, and how big the room was. Would def stay here again!

Ms. Zainab on the reception was awesome. Elizabeth was at the breakfast area and she was also the best…very friendly and greet us with smile. issues Parking is very expensive 55 dollars per night. Shower should be replaced.

Great trip only bad thing was I got there and was told I had to Valet Park

Management issues

We like everything

Clean will return to hotel

A great location and well maintained hotel. The price was good too! A highlight were the valet attendants QP, Mohammed and Timmy. They were friendly and oh so efficient! They were so impressive compared to the many valets I’ve dealt with in the past.

It’s a little overrated for the price is was packed due to work cup game, the pool hasn’t been touched in a long time just one decent bar/restaurant/coffee in lobby , good location

We also had a day where the hallway stunk of weed. Thankfully it didn't come into our room, but extremely strong in the hallway. The positive was the valet. We never waited long for our car. The price of $50 a night is a bit steep, but at least they were very attentive. Long story short - would I pay a little more to stay at this hotel over any of the other surrounding hotels, no.

Very nice place to stay. I would definitely recommend and would stay again.

I enjoy no complaints

We had to wait over an hour to check-in because our room wasn’t ready at 8pm at night. This was alarming since we had prepaid for our stay and requested a double queen room. The front desk representative did give us free drinks vouchers for the bar as compensation but our kids were very irritated since we had just finished driving a few hours and then had to wait a while to get into our room. The room itself was clean and comfortable.

Super bueno!!

I more than likely be a repeat customer.

Awesome location and amenities. Great hotel!

I was very impressed with the cleanliness and friendliness of the hotel and staff. When I got to my room, I realized they must have upgraded me, and when I asked, the woman at checkin confirmed she did. I love properties that treat guests so well, and if I ever go back to Houston, I would stay here. Highly recommend.

Whitney at the front desk was amazing. She even sent up a cheese and dessert tray for my hubby’s birthday. Top notch h customer service. We will come back because of her.

This is a nice hotel. It was clean and very comfortable stay. The front desk staff is lacking a bit and the shower could have used a little more care. I also didn't enjoy the breakfast buffet, it seems to me it could have been more choices given the price. Other than that, I will stay again, the staff was nice and the hotel is beautiful with a great location. I also valet parked and this was very convenient.

Everything was fine when we checked in, but our room AC did not work. They said they would send someone to help fix the blower but no one ever showed up. It was 78° in the room the whole time so we were hot and kind of miserable other than that everything was good. The manager comped us a half price stay for our next day for the trouble.

Perfect place to stay! Would definitely stay again.

Clean room, good staff bar could use some work they ignored me for a while but other than that great.

Great place!

BEAUTIFUL!!!

Needs more attention to cleaning, several cockroches in my room coming from the headboard, stayed on the 14th floor room 849, will not stay there again 😑

It was a great experience and management was great!

Overall the stay was great! The staff were very friendly and accommodating. One minor complaint is that the walls are incredibly thin. I heard every conversation the guest next to me were having, some of which lasting until 2am. Other than the noise my stay was great .

Had a great experience! From the room to the staff everything was better than expected. Will definitely recommend.

Very clean and service w a great smile😀…

We were very disappointed with this room. It is old, outdated, and not well maintained. The furniture looks worn, and the overall condition did not match our expectations. The room did not feel clean or comfortable, and definitely was not worth the price we paid. We would not stay here again and cannot recommend it

Restaurant food soo good

Breakfast amazing

Superb hotel for a short stay and a great pool to cool off in that Texas sun!

Good experience and nicely maintained room.

Front desk was super helpful

Excelente condiciones, buena localización. Muy buena experiencia

Need fix carpet in room 1122

An old Hotel in a very bad condition

Great Front Desk

I left jewelry and the staff had found it within 15 mins Ave was able to return it.. The ladies at the front wa super helpful work getting us all of us in the room. Me Whitney was great. The ladies at the bar and restaurant was super nice . They made our ladies trip sweet

Room

Staff was excellent! Property was gorgeous!

Perfect stay. No issues.