Hyatt Place Houston/Galleria

The staff was helpful, and the room has plenty space

Everything was great, the tv remote took some understanding but everything was a 10/10

Decent location, comfortable bed No blackout curtains, so sun and lights shine into the room. Antiquated technology-no USB charging ports, and the breakfast buffet was completely cold, EVERYTHING. Coffee ran out after one cup.

Very clean and breakfast is good

As soon as I walked into my room, I noticed a large stain on the carpet. After spending about 15 minutes in the room, I began noticing a strong sewage odor coming from the bathroom. Overall, it was a disappointing experience, and I’ll definitely be exploring other accommodations the next time I’m in Houston.

I love that breakfast was included, staff is kind and friendly. I also like that check out is at 12pm compared to all other places at 11a. The room was spacious with crispy white clean line, no smoke smell and conveniently close to good eats and a big mall. Would recommend

Exceptional

Passable

Hotel was good. Room was clean.

Very clean room and hotel overall and professional staff i had to pay valet it would’ve been nice to know before hand about the parking situation.

The hotel was very nice centrally located to where I needed to be and I love that it was at the Galleria. I didn’t really care for the breakfast. There was no bacon I just I didn’t care for the breakfast. There wasn’t a variety of breakfast foods there we did come in two mornings. I did have the eggs didn’t actually know that there was a microwave. It was way on the other side. I found it the second day we ate there.

Great service.

This was one of the most unexpectedly lovely stays that I've had in Texas. The hotel was immaculate. The desk clerk was very helpful and the location was incredibly convenient. 10 out of 10

Friendly staff, clean rooms, and valet parking included.

The shopping nearby was great. Our stay was from Thursday- Saturday and the room didn’t get cleaned and we didn’t get clean towels. I had to go ask for them.

I didn’t like how the bed just was remade up and sheet was not changed

Great location

Breakfast, the "hot food" it was completely cold.

The breakfast was good and the customer service was excellent.

I liked it the view The valet QR code didn’t work, but the valet drivers were still very helpful and getting me my vehicle when I needed it

I liked it the view The valet QR code didn’t work, but the valet drivers were still very helpful and getting me my vehicle when I needed it

Breakfast was great. No toaster though, so couldnt toast my bagel. Great variety though. Super clean. friendly staff

Na

Very good services

Room was clean, quiet and cool. The breakfast was great too. valet parking staff for very friendly and quick to retrive the auto. The shower curtain was in need of replacement. the magnment to keep it inside the tub was missing, therefore causing a flood on the floor. Easy and cheap fix!

Room was clean, quiet and cool. The breakfast was great too. valet parking staff for very friendly and quick to retrive the auto. The shower curtain was in need of replacement. the magnment to keep it inside the tub was missing, therefore causing a flood on the floor. Easy and cheap fix!

Close to mall & clean

Very poor

Great place to stay and the location is easy access to shopping and restaurants.

Bad

Great place to stay

Exceptional

Customer services Room can at least have a microwave for a family and a stove at least

Exceptional

Customer services Room can at least have a microwave for a family and a stove at least

Le pedí en recepción y solo fueron e hicieron solo la cama. Pesimo

Exceptional

Great stay! The staff were friendly and helpful, and breakfast was really good. Would happily stay again.

This is a very nice hotel with horrible parking, attendants only want to talk to you if you're using valet, if not they just point to where to go with no clear direction at all.

Excellent location and modern hotel.

Inconvenient parking

Clean room and a very comfortable bed. Inconvenient parking

The ambiance/aesthetic it gave, the cleanliness, the beds were comfortable, nice large rooms No microwave in the room and since you have to scan your room card to access the elevator floors after turning in our key cards we were stuck on the elevator going up and down until someone with a card pressed the 1st floor button then we were able to exit

Great experience, we loved our stay

Rooms were not cleaned after multiple request. Breakfast was okay

Generally fine - the bathrooms need updating but they were clean.

Clean room, Friendly staff, big rooms, perfect for families

Very nice place. Enjoyed the breakfast and convenience.

Nice

For being a last minute pick for a weekend trip this place did not disappoint. Perfect view great room, decent time for breakfast. Very polite staff, I’d definitely be back to stay again.

The service was outstanding and the breakfast was really good.

It was a nice place to stay. I was there because my sister was dying from cancer Having some where nice to come back to after a very stressful day. I held her hand while she passed And being able to have somewhere to decompress was very helpful. Thank you

The location was excellent, good breakfast , helpful staff, clean room.

Traveled with a family of 15 and was very comfortable clean and breakfast was delicious. Staff was super helpful.

The staff was helpful .

The only meat available was pork. You should choose a kind of meat that everyone can eat

Everything was copacetic

It’s a hotel in the downtown with valet parking. The reception was on the third floor which was not quite comfortable with all bags, and the valet was not helpful at all. The breakfast was good though.

Super rude and unwilling to help front desk staff. Valet guys were awesome and friendly. Mattresses are super comfortable, but the sofas were filthy and carpet stained.

Good location at a walking distance to Galleries. Valet parking is $35 at night, no multi entries. Galleries parking is $12 so you could leave your car at the hotel while shopping. Good breakfast.

Clean room, very nice staff

Clean restrooms everything perfect even the window view.

Good

Friendly staff.

The valet parking staff did some damage to my vehicle. I made a complaint to hotel mgmt who then referred me to the valet parking folks, who are a third part company on premises that handle parking. The 3rd party reviewed video footage and claimed they were not responsible as nothing was caught on video, all they could do was refund my parking lot fee. I relayed this information back to Hyatt and till now, nothing has been done about it. Beware and check your vehicles beforehand.

Very nice and clean place to stay. Great rooms, great amenities.

Nice place to stay. Just be careful, as you check your room rate. Also consider that they will charge you 35.00 plus taxes for valet parking for each day you stay. It actually costed me more because I also tipped the valet-parking employee whenever I left and came back to the hotel.

Also, I made the mistake of booking on Orbitz, which ended up being a lot more per night than most other sites. The included, breakfast was actually better than the front desk clerk led me to believe and the room was pretty decent.

H

Good location for a one night stay in a place when not having a car and need to walk.

Very friendly and helpful staff.

The staff were very helpful and friendly and the location is great for the Galleria area.

N/A

A good stay overall

The house was very clean and beautiful I will book again

Left over food still inside the fridge when we checked in, not really clean room

Great hotel. I just spent the night but everything was great!

Great location, needs maintainance

The $35 parking fee was not listed before reserving the hotel room,. It was not until the day of check-in that I received the message about the parking fee. The $50 reserve on my card has still not been released days later, but the room decent. The only con for the room would have to be the AC not cooling like it should have been.

Staff was super friendly and polite and the rooms were immaculate

Is walking distance. The breakfast was fresh and staff was friendly.

Everything was Amazing!

Absolutely gorgeous suites with spacious bathrooms. Sofa sleeper was surprisingly comfortable, and the bed and pillows were extremely comfortable. Valet parking staff were absolutely wonderful. Extremely helpful, and respectful. Checking in was easy and staff were quick to find accommodations for my own mistakes in booking dates, which I GREATLY appreciate. Water pressure in the showers is absolutely wonderful, and really relaxing after a nice dip in the balcony pool. Complimentary breakfast had a large selection as far as food options, although the dining area is a bit small during crowds. Food was pretty okay, we also went a bit later so I’m sure that had a part to play rather than food itself. A nice little staycation in H-Town made even better with a beautiful building and wonderful staff. Couldn’t recommend this place enough.

Great service and clean , breakfast very good.

Comfortable and convenient place to stay for Galleria shopping trips. The west end of the Galleria (Saks Fifth Ave) is only 2 walkable blocks away. The included breakfast has more options than a Holiday Inn Express. Bed is comfy. Room is modern. My only quibble is the ground-level elevator lobby, which is impersonal and stuffy.

The hotel was very good, clean, and close to shopping mall

Good

Access to the many venues in the surrounding area, Exceptional value for this hotel although parking was advertised as free there was only valet parking advertised on site. My fees were waived because free service advertised via Expedia

El depósito aún no me llegó llevo 4 días que dejé el hotel y aún no me llega el rembolso

Free breakfast is great. Also a great location.

One of our new favorite hotels. Great location.

Clean and conveniently located, helpful staff.

Breakfast was good and varied

Would stay here again!

Good place

I always stay at this hotel. Comfortable beds and breakfast is great!

Perfect location, very clean, good staff, great breakfast and rooftop pool! No complaints

There was an incident Saturday morning that was very uncomfortable. A woman was arguing and yelling at her husband right in front of the receptionist while other guests were sitting nearby having breakfast. The receptionist didn’t say anything or try to address the situation. It was very disrespectful and extremely annoying to have to listen to while trying to enjoy breakfast. I ended up leaving without finishing my meal. Afterward, I called the manager and spoke with a lady to explain what happened. She told me someone would get back to me, but I never heard from anyone. Because of this experience, I’m giving the hotel three stars. I will say that the valet staff were wonderful very respectful, friendly, and helpful ..

Parking entrance is not good! Turning into the is hard. Cars lined up in the street to check in hotel and valet parking area. Breakfast was okay.

Was not expecting to pay $35 per night for parking. I prepaid so wasn’t able to cancel last minute. Valet should be optional not mandatory.

We had a wonderful and restful stay. The view was nice and the staff was friendly and helpful. We were able to walk to the Galleria a block away and a food hall across the street. The property was nice and valet was quick. Thank you for accommodating my requests and for a great stay.

The staff was so very helpful and we appreciate the assistance that was provided for my disabled husband.

Estacionamiento muy caro y solo aceptan con valet parkin

Queenie is always great and professional. That being said when we checked in the clerk made no reference that cleaning the room everyday as we have stayed at many properties and when we check in we are asked whether we need the room cleaned daily and if not we are given some type of reward. When we asked they sent us a lady that was extremely nasty and acted like she was doing us a favor for cleaning our room and bringing fresh towels. On our last day we were not given enough hand towels so it is extremely frustrating since we think the world of Queenie. The parking staff was just the opposite as they were always attentive and helpful. They are important because they are your last person that you see daily.

Room smelled like mold HVAC system needs to be cleaned. Staff was friendly valet was great. Only thing is that the valet has limited spacing and causes unnecessary traffic jams. Overall the stay was ok could’ve been better as for the mold smell in the room and also the hallways are hot because no air is circulating which is a problem.

The smell

Great breakfast! Convenient location and helpful staff. Clean rooms

Great location and everything went well, always a reliable place to stay.

Only spent a night there left early in the morning so unable to rate fairly.

The was very friendly and helpful. I really appreciate them. And the breakfast was good as well.

We had a great stay with excellent service. When we first arrived, our room smelled like weed. But, it eventually dissapated and the rest of our weekend was very enjoyable.

I ended this reservation early because it didn’t match the photos at all

N/A

Great location and proper service from the front desk to the valet parking

Everything was nice. The sofa bed had dirty sheets upon arrival. Otherwise it was fine

N/A

The Room was bigger than pictures and clean, we loved our stay there for two nights. Staff members are very very nice.

Overall, the hotel is in a nice and safe part of the city and it is close to many restaurants and shops.

Only issues is the parking only valet they provide and it’s $35 and also the room I was in carpet spent like mildew but everything else was perfect

Good