Hyatt House Houston Medical Center

This hotel is my go-to! Very clean, staff is always nice and friendly! The rooms are very spacious! Beds are comfortable! Hotel has parking garage. Breakfast is amazing. 5-star ratings!

Clean rooms, helpful staff, and great breakfast.

It was just a great place 5 start all the way

Exceptional

The location was perfect..close to the stadium. The staff was friendly and put their customers first..Breakfast was top tier. And the roof top pool and jacuzzi was EVERYTHING...I would definitely stay here again!!

I enjoyed my stay as always. The buffet was excellent as expected. The one thing that needs improvement is the mold situation in the shower. It wasn't horrible but needs to be addressed.

Exceptional

Amazing location. It was so easy to Uber to and from the hotel. We were in Houston for a concert at Reliant Stadium. There was a shuttle from the hotel to the stadium, but we actually walked back at night and it wasn’t a bad walk at all! Cozy beds, clean rooms, amazing staff, great water pressure in the showers! (yes, this matters ha!) All was great. No complaints.

Excellent location. Clean and updated rooms. Restaurant on site was excellent.

Excellent location

Nice place to stay, very clean

The bed was the worst I have ever had in a hotel at any level.

I loved it here. Everything was nice and clean. The staff was amazing. The parking was affordable and reasonable. I love that we could come in and out for just $18 a night. Everything was in driving distance of this hotel. I would definitely stay here again.

Exceptional

I really enjoy coming to this hotel near MD Anderson. The staff has been more than accommodating for me doing my time in Houston. I come three times a year for treatment and I always book the same hotel. You all are doing a wonderful job. Thank you

What I didn’t like was the first room assigned that was facing Fannin St. Then I complained and I was moved to a quiet room

Bathroom was clean. Carpets could use a deep clean. Bed linens were very used, probably need to be replaced.

Very positive experience. Looking forward to staying there again.

Exceptional

Overall, the stay was good. The staff was helpful and the property was new. A plus was the free shuttle to local medical facilities.

Overall, our stay was as expected. Our room was clean. However, when we requested room cleans, the services were performed intermittently.

3

Great location and the bed was amazingly comfortable!!

Location and friendly staff

Good local property

Location and friendly staff

Close to medical center

Very good place to stay

Muy bueno

Excellent staff. The facility was clean and pleasant. The have a great breakfast selection as well. I recommend staying at this hotel.

Front desk girl was amazing

Exceptional

We stayed at the hotel for the Bengals game and our stay was great. The front desk staff was great. We loved the complimentary champagne and bottled water. Breakfast buffet was okay, but it was many options to choose from. The pool area was spacious and nice. Only complaint was the refrigerator was small like dormitory size small and the room was small compared to the other hotels with a kitchen area, but the rooms were comfortable, clean and up to date. Definitely will stay again when we come back to Houston!

Great food, friendly staff, great accommodations

The gym, pool area and rooms are awesome. It is all very comfortable and feels like a home away from home.

Great stay wasn’t aware of parking charge daily

Everyone was very helpful and friendly. Shuttle bus was a plus, takes you anywhere for free in a 1-2 mile radius.

Overall experience was very good, location, cleanliness and great breakfast.

We have stayed here 3 times as my mother is receiving medical care from MD Anderson and not only do you get a more affordable rate the hotel itself is everything we need to longer stays! Food is amazing, staff are great, and accessibility is wonderful.

We always stay here every year and love it. We loved everything.

We always stay here every year and love it. We loved everything.

Hotel was perfect location for walking to tailgate and stadium. Breakfast was great every morning. Room was clean and the bed was comfortable. Hotel gym was adequate for daily workout.

Exceptional

Wonderful staff and clean!!

Excellent place to stay, very clean.

The rooms were spacious, clean, included a full kitchen, comfy bed, and had exceptional city views, The manager, Precious Edwards, was very professional and quickly resolved issues. The pool and jacuzzi areas were awesome. The breakfast included with the rooms were delicious as well.

Very clean. Great staff

I was accompanying a relative who was getting surgery. His suite was great and with lots of light. It was also at a different floor; we asked for rooms in the same floor but they "didn't have any". Since I had to care for him at intervals through the day and night, it was VERY inconvenient.

Staff was great

Been here many times will definitely be back. I live less than a mile away!

Great lodging, staff, breakfast, and shuttle service to MD Anderson.

Very good

Exceptional

Very good

This is an excellent hotel that is well located. The room was a nice size, clean, and quiet. All the staff were friendly and helpful when we had questions or requests. The included breakfast was excellent for us and the free on-site laundry (you provide your own laundry soap) was a welcome surprise. A special thank you to Douglas with maintenance who helped us promptly with a couple minor concerns. My only criticism is that the parking garage elevator was broken for our entire stay (10 nights) - while the hotel did provide transportation to your vehicle in the parking garage it was inconvenient but certainly not a reason not to return and stay at this property again - which we certainly will. We highly recommend this hotel above all else because of its close location to the Texas Medical Center.

The Staff was amazing. The breakfast was great and plentiful. They kept bringing out fresh hot food .. Dont skip out on the pool, or jacuzzi.

Location and the room Staff could have been friendlier and availability of shuttle

Location and the room Staff could have been friendlier and availability of shuttle

Went due to its close proximity to Md Anderson and this hotel was my favorite stay in Houston! The hotel staff was very attentive and kept the room clean

Upon first check in the lady acted like she didn't know what she is doing so the guy took over the conversation.

Outside area not well lit, homeless people kind of overtook the patio/ smoking area which is a bummer if you smoke or enjoy sitting outside in the evening

Nice blackouts on windows. We had one tv remote missing (not that we needed it anyway). The bed was not very confortable, on every movement the structure sounded a lot and the mattress was already sagging. Very quiet floor (10) let us sleep comfortably. It is located on a busy street where trucks and emergency vehicles are a little annoying some times. Last two days the parking elevator was not working and the stairs are not clearly signaled so many people got lost in the parking.

Nice hotel with helpful staff

Not bad had a little breakfast and place was clean

Location was perfect! Breakfast was only ok. Soggy waffles, no bacon, and lightly cooked sausage. Staff was very friendly and welcoming. Parking was convenient even though there is a charge. They don't change bedding or clean room unless it is requested or after the third or fourth night you stay you have stayed. The kitchenette was cute, even though it is only a mini fridge in the room. Sofa bed extremely uncomfortable, very thin mattress.

It was wonderful. Room, food. Staff

It was wonderful. Room, food. Staff

Comfortable/location Being on the top floor.

Only issue was that front desk told me it was three blocks from Texas Children's, it was 20 min by car. Next time, verify distance!

Have stayed there for the last 4 years and come back for these reasons - great facilities, rooms and staff

Staff and breakfast was awesome!!! For sure my next booking

second time i stay there and the second was better everything was good. the first time is stayed the bed was horrible. this time everything was good

The whole place and breakfast 😋 😍

The gate is not very clear. I don’t know where to park for checking in

The menu for lunch and dinner could have better choices and lower prices. I hated to pay for parking. That should be included without increasing room price.

Staff was not warm and welcoming at check in. There elevators are slow and my family even was stuck in an elevator with the hotel staff who provided no comfort or guidance throughout this process. To make matters even worse the staff got out of the elevator and deserted my family leaving them on the floor without guidance on how to access the floor our room was actually on. Unbelievable. Also my family had to inspect so many towels in order to fine one that was at standard for use. Breakfast option never changes. Same Ole same Ole menu. As a hyatt member this property doesn't meet my expectations of at hyatt brand property.

Was well worth the amount paid!

Very reliable hotel

Breakfast was better than the regular continental fare.

The room was clean and the staff was very nice!

Amazing hotel. The view of the city were great. The breakfast was good.

Other than having to wait 30 minutes to check in, everything has been great.

Everything was great. We enjoyed it

We ran into a small, canine sanitation issue with our room upon check-in, but the staff and management were incredibly quick, friendly, and accommodating, despite the hotel being packed! The rooftop pool is awesome; it has a hot tub nearby and a great little wading area where kids can safely splash around while enjoying awesome views of the city. Between the convenient location, tasty breakfast buffet, and professional team, we’ll definitely be back!

Breakfast comes with the room. Evening restaurant on property has very good food and a bar. Room has small fridge & microwave. Bed very comfortable. Walk in shower. Walking distance to Medicaal Center.

Very comfortable. Clean, good staff

Always very friendly and accommodating. Superior transportation support to and from hotel. Excellent breakfast

I will be back next time for sure if come to Houston again!

The staff could be friendlier during check in.

It would also be nice to have an outdoor shower near the pool to rinse off before heading back inside. The pool water was a little cloudy during our stay, but it was still enjoyable. The food was decent, though a bit overpriced, but that’s fairly typical for the convenience of dining on-site. Breakfast exceeded our expectations and was one of the highlights of our stay. Overall, we had a great visit and would definitely stay here again if we’re in the area.

We had a great stay at Hyatt House!! The day desk staff was over the top nice and helpful, the only desk person I met at night, a man, I do not know his name went out of his way to NOT be helpful. The breakfast was great. We had a studio and it was comfortable, except for the cooling system which released a wind storm onto the bed and couch every time it turned on. This was a big deal as it was very uncomfortable. The maintenance staff was great and came up and messed with it and was able to somewhat redirect the air but not enough to be comfortable. Like many guests we had a lengthy stay so we finally moved to a room with a different configuration because we just couldn’t stand the wind. This is no reflection on the staff they were helpful though we thought it was funny that they denied ever hearing of this problem before! We were able to figure out the one type of room to move that did not have this problem by questioning the maintenance man. Everything was clean and housekeeping worked very hard to be accommodating. Free laundry was much appreciated. The pool area was great, and was kept clean and had lots of comfortable seating. I used and appreciated the workout room, also kept clean and well maintained. The main areas were comfortable and welcoming except the music was to loud, but that is just me. We stayed here for almost a month and highly recommend.

Everything was great

The air conditioning worked which was important in the Houston heat

Very clean building with friendly and courteous staff. I enjoyed my stay!

Buen servicio de desayuno, todo limpio.

Clean room, good staff and nice breakfast

We had to detour to this hotel after our original booking at another brand had water issues. Best decision we ever made rooftop pool and hot tub was spectacular. The staff were exceptional from the restaurant to the front desk to the cleaners. Everybody was amazing highly recommend very, very close to NRG Stadium, and easy to get to downtown via car or subway

Really good choice, definitely will go back when I’m in town

flight was delayed, so glad they still serve food til midnight, we literally got there at 11:30pm

Will stay here again. Fantastic!

Clean and decent breakfast included. Room was not cleaned one of the two days. Hotel not close to any amenities, with exception of a gas station across the street. Closest Metro station is Smiths Land and is a 850m walk from hotel.

Excellent hotel, the room was clean, well maintained, and comfortable. Highly recommended.

Great breakfast and restaurant. Really great rooms.

aa

I am deducting one star for a parking pass that did not work at the gate repeatedly and elevators who did not seem to work one of the evenings.

The property was very nice and convenient. The front desk girls were extreme helpful and nice and patient and the cleaning staff was very friendly as well.

The AC wasn’t working properly

It was very difficult for us after driving 6 hours we stayed in level where the dogs at we didn’t sleep with so many barking

Staff was extremely helpful and so nice. The shuttle service was very convenient. Will definitely be staying there again.

Love this place. Nice and new. Great showers.

Clean rooms and excellent staff

Clean and close to ball park and bars

We were in Houston for medical reasons. The front desk staff was exceptional. The bar tender and kitchen were fun and accomadating. The room was spacious and clean. We were unable to partake of the breakfast due to my early appointment time but the coffee was delicious. We will stay here again.

It was very comfortable stay !

We liked the roof top pool. Great layout. Everything was easily accessible and the breakfast was pretty good as well

Good

.

Always a great place to stay

Great hotel for a weekend stay. The breakfast is ample, fresh and really good. Highly recommend this hotel

Very clean, very well kept. But didn’t like the smushy pillows. It’s a shame to have to pay parking when I paid almost $400 for the room. But overall very nice.