HYATT house Houston/Galleria

The room is sizable and not small Lack of variety in breakfast menu. Lack of required plates and cutleries on certain days, because they use disposal plates / cutleries. But the worst is bad or uncultured hotel manager. Though his staff was polite on issues complained of that they cannot handle, he gets paranoid when we demanded to speak to him to get resolution. He doesn't own his space but easily gets into throwing tantrums. The above is just one example. There are other issues he just couldn't handle, but even worse was his approach or demeanour.

Do not stay here! There were bed bugs and they could not put me in another room

All good

El desayuno no estaba bueno, las papas estaban crudas se le dijo a la persona y dijo están crujientes pero no, estaban crudas y la habitación. La pedí con sofá cama y el que tenia estaba demasiado pequeño, no como el sofá cama regular

I didn't like that parking was an additional fee that was not disclosed until you checked in and there was no were else to park so you had no choice but to pay the fee or lose money.

The room was clean, the amenities were nice, the room cools down amazingly, the only thing we had a concern with was the check in time, it’s super late, required to check in at 3 PM and if you want to check in earlier they require you to pay a $45 fee.

Very disappointed with this place. It was extremely dirty, with mold everywhere. The garage gate was left open, making the property feel unsafe. I also saw people smoking near the highway. There was a terrible smell throughout the building, including the room and reception area. Overall, the cleanliness, maintenance, and security were unacceptable. I would not recommend staying here.

The property is in an ideal location. It's close to shopping, restaurants, and large box stores such as Walmart and Sam's. This is an older hotel in need of updates and remodeling. The room was very clean. However, the cabinet in the kitchen area remained slightly open, because it was broken and failed to close completely. The refrigerator had several dents on the door. One of the remotes to the TV had broken and the back containing the battery was held to together with black duck tape. The TV in the bedroom had screen issues. You could see the picture on the TV, but there were six bright spots on the screen. It was a screen issue and TV station. As I changed channels the spots remained. The carpet is dated and not very clean. I would suggest pulling the carpet and replacing it with tile flooring. There was wear on some of the door frames. Those frames are need of replacement. I suggest painting the rooms. The gate for exit out of the parking garage was broken and needed to remain open.

Great close to everything I wanted to do and to the bus

Extremely disappointing hotel experience. The breakfast was terrible, with not even coffee available for guests. The air conditioning did not work properly, and the thermostat would not go below 75°F, making the room uncomfortably warm throughout the stay. To make matters worse, the hotel charges extra for parking. Overall, the poor amenities, lack of basic services, and additional fees made this a frustrating and unpleasant experience. I would not recommend this hotel.

Great customer service. Friendly staff.

I loved it, but be aware of a $25 parking garage fee.

The hotel is in a decent location with easy access to ride shares or shops down the street. The cleanliness however was not acceptable. There were swarms of ants in the 2nd floor room we stayed in and when we asked the front desk for ant traps or something else, they said they’d look into it and never did. We got back late one night and the ants were so bad we asked to change rooms at 1am. The gentleman at the front barely put his phone down from watching TikTok’s to help us, but eventually did, and we moved to the 1st floor. This floor was more convenient for the parking that we needed and there were no ants, but it was still stained across the carpet and the bed sheets had rips in them. The breakfast bar had hair in the eggs one day, as well. I would recommend this area but not this hotel and we will not be staying here again.

Breakfast was sumptuous. One elevator was not working, making travel time between floors elongated.

Great place to stay

Staff was good. Amenities were good. The rooms were a little out dated

This was the worst stay I have ever had

This was the worst stay I have ever had

Very disappointed with this stay. There was mold inside the dishwasher, and the kitchen cabinets had wood and paint peeling off. Although I was moved to another room, the property manager was unresponsive and seemed unwilling to communicate or resolve my concerns. Poor cleanliness, maintenance, and customer service. I would not stay here again.

Very neat and breakfast variety was good each morning Park and pay

Time to go home

Very neat and breakfast variety was good each morning Park and pay

Time to go home

Clean room

Hyatt facilities are usually very good and pleasant. Except for the location in Galleria the property is not impressive. The carpets in the room and even the common areas needed to be cleaned or replaced. The bar is not in a pleasant place to sit and enjoy.

Good location One elevator need to be fixed

Good location One elevator need to be fixed

Trash can near to elevator not clean, they wait too full, no vaccum to hallway

Trash can near to elevator not clean, they wait too full, no vaccum to hallway

This was not a good experience. Despite repeatedly requesting and following up on housekeeping over several days, our room was not cleaned a single time during our entire week-long stay. This is simply unacceptable for a hotel of this category. On a positive note, the cleaning staff were consistently friendly and welcoming. Unfortunately, the same cannot be said about the reception staff, who seemed rather helpless when it came to resolving issues. We initially stayed in a room where, after a few days, the toilet started running continuously. We were asked to change rooms, only to be moved into another room that smelled strongly of dampness and showed clear signs of previous water damage (see attached photo). To make matters worse, there was no hot water in the shower, leaving us with only cold water. The breakfast experience was equally disappointing. The buffet was already largely empty 30 minutes before breakfast service was supposed to end, and the staff refused to replenish it. Even worse, we discovered mold on the bread, which raises serious concerns about food hygiene. The fitness facilities were another concern. Some of the exercise machines appeared poorly maintained and potentially unsafe to use (see attached photo). On top of everything, I was charged an additional $75 twice for bringing my cats, adding another $150 + tax to an already disappointing experience. Wondering why that fee was so high when the room wasn’t cleaned during our stay. Overall, the hotel fell far below the standards I would expect from a Hyatt property. Between the maintenance problems, questionable hygiene, lack of hot water, potentially unsafe fitness equipment, complete lack of housekeeping, and ineffective reception service, the experience was extremely disappointing. I would not stay here again and cannot recommend this hotel to others. Read above.

This was not a good experience. Despite repeatedly requesting and following up on housekeeping over several days, our room was not cleaned a single time during our entire week-long stay. This is simply unacceptable for a hotel of this category. On a positive note, the cleaning staff were consistently friendly and welcoming. Unfortunately, the same cannot be said about the reception staff, who seemed rather helpless when it came to resolving issues. We initially stayed in a room where, after a few days, the toilet started running continuously. We were asked to change rooms, only to be moved into another room that smelled strongly of dampness and showed clear signs of previous water damage (see attached photo). To make matters worse, there was no hot water in the shower, leaving us with only cold water. The breakfast experience was equally disappointing. The buffet was already largely empty 30 minutes before breakfast service was supposed to end, and the staff refused to replenish it. Even worse, we discovered mold on the bread, which raises serious concerns about food hygiene. The fitness facilities were another concern. Some of the exercise machines appeared poorly maintained and potentially unsafe to use (see attached photo). On top of everything, I was charged an additional $75 twice for bringing my cats, adding another $150 + tax to an already disappointing experience. Wondering why that fee was so high when the room wasn’t cleaned during our stay. Overall, the hotel fell far below the standards I would expect from a Hyatt property. Between the maintenance problems, questionable hygiene, lack of hot water, potentially unsafe fitness equipment, complete lack of housekeeping, and ineffective reception service, the experience was extremely disappointing. I would not stay here again and cannot recommend this hotel to others. Read above.

Hyatt facilities are usually very good and pleasant. Except for the location in Galleria the property is not impressive. The carpets in the room and even the common areas needed to be cleaned or replaced. The bar is not in a pleasant place to sit and enjoy.

The exterior doesn’t do the inside justice. It looks plain and uninspired from outside. The lobby also is basic and void of frills and design. Once you get to the halls with thick plush new carpet and then the rooms are so spacious (king suite) with a sectional sofa with a hideaway bed, you see where they took the most time to make the stay very nice. There was a small kitchenette with a full size refrigerator and the bathroom was updated with a very nice lighted led mirror with the softer white bulbs instead of the horrible daylight ones. The spaces was very clean and the full included hot breakfast was delicious. The coffee is very strong but all the fixins are available to help.

One elevator was not working. Not exactly the cleanest hotel. They could do better.

Rooms were decent sized and furnished in good condition Staff was rude and dismissive. Lied a few times about basic information that was easily verifiable

Rooms were decent sized and furnished in good condition Staff was rude and dismissive. Lied a few times about basic information that was easily verifiable

This is an old worn out hotel that is a stain on the Hyatt brand. I felt completely ripped off when that actual price was over twice what I was quoted on the Booking website. Between unexpected parking fees and pet fees that I was told before I booked the property. Don't waste your $$$$ Restaurant & bar were closed for "renovation" elevators were out of order & have been for some time. Dirty room. Stained carpets. Broken furniture in the hallways. Wallpaper peeling off the walls.

Loved my stay! For the price it’s unbeatable! Was also happy there was free breakfast! The room is spacious and the bed is comfy! Didn’t use the kitchen but it was nice to have just in case!

I stayed at the hotel for 7 days; cleaning was done only every three days, and the breakfast was terrible. I will not stay there again.

Pretty terrible stay. $25 fee to park on site. Arrived in room and it stunk of smoke. They were nice enough to change my room. Then informed me the ice machine was broken but they could give me ice if I provided a pot or container, Elevator was broken with no sign or heads up. And when I used the bathroom the toilet in my new room was clogged. Also laid down on my pillow in the bed and a hair that wasn’t mine ended up on my face.

Charges for parking is not mentioned, plumbing in bathroom sink made noises all night, and there was hair in the shower. The room that we paid for was a king with double bed but it did not have a double bed at all.

Good place

Terrible la experiencia...

Overall everything was pretty great. Pool was clean, room was clean. We found a roach in the bathroom ,but it was on the first night so we don’t know if it was from the pipes or from outside during our walk to the hotel. There were no other issues after that. The stove worked great, the ice-maker was clean, and the microwave

The ceilings had water stains. A good paint job will improve the appearance.

Way more accommodations than expected love to stay again

The cleanliness of the room was not acceptable. I found hair on the towels, and the room generally appeared dirty and not properly maintained. This was especially disappointing because cleanliness is a basic expectation when paying for a hotel room. The sofa bed was also extremely uncomfortable and was not suitable for sleeping. Additionally, the hotel bar was not open during my stay, meaning an advertised hotel amenity was unavailable. While I understand that amenities can sometimes have limited hours or availability, this further contributed to the overall disappointing experience. The combination of the cleanliness issues, uncomfortable sleeping accommodations, and unavailable amenity made the stay uncomfortable enough that I decided to leave and forgo my second night. My reservation was for two nights and I paid $187.66 total. I am requesting a refund for the unused second night, as I did not stay at the hotel due to the issues described above. I also believe compensation for the first night should be considered given the condition of the room and the overall experience. I would recommend that Expedia and Hyatt House take these concerns seriously and ensure that rooms are properly cleaned and inspected before guests arrive. I hope this experience can be resolved.

Clean room and staff

Honestly, I would not stay here. Only one elevator was working, the rooms were dirty and smelled horrible. Shower full of hair. Towels had stains on them as if they were used but folded as if they weren’t used. This was a last minute work trip but next time I’ll be spending a few more bucks to be comfortable.

It was a pleasure staying at the Hyatt house. My kids had a blast swimming all weekend long. Great service. I’ll definitely be coming back soon

Friendly staff

Clean room and great service

I really enjoyed this place. The floors of the parking deck are your room floors and it was super convenient!

I liked the top. But not the way the property looked like

Clean room. Breakfast very good

(:

Some amenities were closed

I like the location, but didn’t like the fact that the guest laundry machines were not working. Paid for garage parking, but no security gate and no lights on third floor parking garage

Clean room, great location . Pool needed some cleaning but, was still enjoyable.

This property was generally nice but had lots of small issues that built up. When you arrive you are informed there are no telephones working, we were told email them if we needed something, that one of the elevators isn’t working and that the parking garage isn’t secure and only one side (the exit) is open to access parking garage. During our stay at 6am on a Sunday morning teenagers were running up and down the halls banging on doors and then running outside to parking garage. The 5 mins later you’d hear them bang on another door and the run outside. To notify the front desk you had to get up, get dressed and physically go down to desk. This went on for over 45 mins. Not how we wanted our Sunday to begin. The room was clean, comfy and adequate had a few issues. The floor in the kitchen under the vinyl flooring was collapsing and when stepped on sunk. The bathrooom shower was so narrow that my teen 5’1 & 100 lbs had to turn sideways so as not to have her arms brush up against wall and door. Overall it was fine, but when you add up all the small issues it wasn’t an enjoyable stay.

We love it!! I will/would visit again!! Thank you!!

Rooms were clean,

The rooms are not very spacious.

Buen servicio todo bien

Noisy and not clean

Excellent experience.

We have stayed here numerous times and always enjoy our experience. It’s especially convenient for us because we travel with our husky, and the location works perfectly for our needs. The covered parking is a huge plus, and having a full kitchen in the room makes our stays even more comfortable. Check-in is always quick and easy, and the staff are consistently friendly and welcoming. We look forward to staying here again.

The hotel is in a great location. It’s perfect for a summer trip, especially since the pool is open and very nice. We also loved the breakfast. This was our second time staying here, and we had another great experience. We would definitely stay again.

Horrible customer service

Gave some issues with the pet deposit once my guest arrived after another shift left and did not file it, causing almost 30 minutes worth of issues.

Rooms are clean but cobwebs on the hallway. Hotel staff unavailable to help or even provide any assistance.. I remember I asked for toothpaste and still waiting for them

Poorly maintained. Very load AC and pool filter running all night. Dirty hallways. Garage was strange to enter as gate opened outwards almost hitting car.

It was terrible experience, never again. Room smelled like an old basement, toilet dirty, carpet with stains, floor dirty and sticky. Entrance to the garage very dangerous, garage door hit my car, even though it says opening outward they should draw a line how far the door is opening. Especially when people coming to the hotel late at night, and it is hard to see how far garage door will go. My family and me woke up with terrible headache because of this smell at room. Paying 170 dollars for motel quality terrible idea. Please avoid this hotel at all cost. Terrible maintenance and they don't care about people, just money.

What i don't like is I have mot received the room holding deposit refund. Hotel said they would hold some of my money and give me back on check out. Not received yet

Had a problem with the hot water in the shower but it was corrected two days later

Customer service was nice & friendly but the hotel & room itself is humid, musty & outdated

TV in room 302 was damaged and the halls had a slight odor. Other than that breakfast was good and hotel was quiet. I like the private parking as well.

It not walking distance to the galleria mall.

Staff was nonchalant. Hotel didn’t seem safe. Guy with ankle bracelet hanging around the hotel. Overall dodgy and yuck.

Doesn't look nothing like the advertised

Roaches

Great spot, I’ll be back!

It was very homey, very friendly staff, only thing that I didn’t like is on their policy it states they will come in to check it out no matter if you have a no not disturb tag or not, some time during your stay. That creeps me out. The breakfast was the same 2 days in a row, 3rd day, I ate some where else after that. I don’t have a pet/did not see or hear one. Great neighborhood you could walk to shopping plaza for basically anything you need. And the galleria mall was almost 10 minutes away driving or take the local bus $1.25 each way. Very safe never crowded.

Paid parking only

Breakfast everyday. Rooms were adequate, a littler outdated with a need for touch ups, but the stay was still comfortable.

Clean room, great complimentary breakfast and great customer service

Location was good, close to the galleria, NRG, and Toyota center. You pay extra for parking but it comes out of your security deposit ($25/night). Staff was friendly. Room was spacious, lighting dim but windows helped. I communicated with the hotel and requested early check in a week before my arrival since my flight changed, they told me I could pay an extra fee for it which I agreed to but when I got there the room was not ready. Since I stayed for 5 days they said it was required for housekeeping to come in and refresh my room at least one day, they never refreshed my room but did leave new towels on my sink.

The hotel smelled moldy the elevators were dirty

The overall stay wasn’t a good one. The property was filthy. Carpet was dirty. The elevator had trash in it. The walls and floors to our room were dirty. I mentioned and nothing happened. The housekeepers just had the carts on the floors and sitting while they were chatting and eating the breakfast food. I would not recommend this place at all. Especially, holding the name Hyatt my expectations were ruined.

Wonderful last-minute stay due to flight cancellations. Love the location because there is a lot of things to do in the Galleria area.

Perfect

Friendly staff. Superb breakfast. Immaculate gym. Comfy bed. Pet friendly

Clean

The elevator floor was sticky and gross. Sometimes there was a guy at the bar to open and sometimes there wasn’t. Our first room didn’t have a working TV. It was just a mess from the beginning.

They never cleaned the room or tried, didn’t vacuum the floors, take any trash, we had to keep asking for clean towels. There were things that were left in the room by previous guest like a fork and hair in the bathrooms. The pool was dirty! Definitely needs some updates! But besides that when we did speak to someone they were polite!

Overall it wasn’t bad but honestly I expected a little more from a Hyatt property especially in the Bellaire area of Houston. The staff were great. Helpful, friendly, no issues there. The rooms are needing a work over. More electrical plugs did not work as opposed to those that did. Some were so worn out that our phone chargers wouldn’t even stay plugged in. There was a black out shade in our bedroom window which was great. Problem is it that it was dirty and had so many stains in it. Made me wonder how?? We were on the driveway side so we got the service truck noise, people yelling/fighting in parking lot, and NON-STOP dogs barking. Our room and the hall just outside reeked of weed. Someone had been smoking weed the entire time we were there. Had a guest running through the parking garage in his underwear. As I said before people yelling outside but also very loud inside. Yelling/hollering for just “normal” conversation. Overall it wasn’t bad like I had stated, just could have been a lot better.

The bartender, however, was inappropriate and unprofessional to a coworker (not working in the bar) as well as to other guests waiting to order. Instead of attending to the customers (there was no one in the bar area with a drink in hand on 3 different occasions), he continued his obnoxious behavior for quite a while so my husband & I sat there in disbelief patiently waiting but ended up leaving. We grabbed a drink elsewhere, which was very disappointing because the main reason that we picked this property was because we enjoy having a drink in the evening, so we were looking forward to the bar amenities. This might seem frivolous, but we had even called the property before booking our room to confirm the bar would be open and their service hours.

Water from the ceiling in the shower kept building Up and dripping on me while showering. AC did not work

Dirty, poor house keeping

Older hotel but clean

Very close to the Galleria. Ok area. No issues

Great Hotel i will be back

The location was ok, it's on the outskirts of uptown, so everything was at least a mile away. The sheets had stains on them, and the coffee pot didn't work. The gym had ok equipment, but no hooks for the cable machine or attachments, so I couldn't use it. There was an empty water cooler and a closet of empty water containers that were never filled while we were there. There was a bar in the lobby, but it never opened.

Horrible for the price

Room and hotel were not as displayed on site. Did not use room due to condition.

Parking is overpriced… $25 when you are a guest and handicapped??

Great

Room wasn’t ready, I had to go back to front desk to switch another room. I was so tired after long flight and want to rest little bit before meeting. Go to a new room the curtains can not roll down for some reason I had to wait for technician come to fix. Pulled up the bed comforter I saw a lot of yellow spots then I called the front desk. They told me that is normal because they washed feathers comforter turned out like that. I have been in many nice hotels those comforters are not like that, just their excuse for bad services. The property is very poor conditions. I trusted Hyatt name but not this one. Don’t recommend to anyone. This is worst Hyatt property I have experienced.

The smell in side of the place and not to charge for parking

- Smelled a little old in the lobby, like mildew - Bar was not stocked and could only pour shots

Renovations are neglected, hotel smelled poorly, mold and spider in room. Was disappointed with this Hyatt as I never had a bad experience previously.

Room nice. Staff courteous. Breakfast needs work waffles were stale and paper thin bacon. Garage door broken and you have to watch for your car not to be hit. My reservation do say I was being charged $77 to self park my car and was never discussed with me.

Friendly

Parking garage, hallways and room smelt like marijuana allvthe time. Hallway carpet was gross. Every hard floor was sticky. The room carpet was wet next to the bathroom wall,.

The hotel seemed pretty run down, but it was ok for a brief stay.

Out of expectation

This hotel isca greT hidden gem in Houston Texas the galleria area..The rooms were very nice and also had a kitchen if you wanted to cook includes dishes and everything. I highly recommed this hitel and also children friendly with a great breakfadt bar..Wendolyn 2 👍 👍 up..Will defintely go again.

Dirty, smelled like cigarettes

Hotel Bar not open indefinitely. Facility was run-down. Rooms needed upgrading 5 years ago. Marijuana smell prevalent in hallway both nights I stayed. Left before last night of 3-night reservation, management not amenable to giving a discount - never stay there again.

Yrs