Houston Marriott Westchase

Bad

Clean property

Excellent customer service!

How fancy it kinda looked That my room was at the way end of the building

Good

Always our go to hotel when in Houston. The M Club is awesome, the hotel is always clean and has a great vibe

Very good

Everything was fantastic!!

Great and comfortable stay and the staff was great highly recommend ill be staying here again!

The Seattle Best by front door for all the public to take alot better coffee.

Everything was awesome

Friendly staff

Always a great stay! Will be back again soon!

Gift shop staff was nice. The room temperature was HOT!!! Couldn’t change the temp at all it was preset. Then elevators were down so we had to carry all of our luggage and kids down the fire escape.

Exceptional

It was clean. Bed was comfortable. Check in was good. Everyone was very nice. I didn’t like the shower. The water pressure was not that good. I feel like I couldn’t get the soap off of me. Same with shampooing my hair and conditioner. It took me forever to try to get the conditioner out of my hair.

We stayed during the Horror Film Festival. It makes it so much easier to enjoy the festival and then just go to your room at the end of the day. The rooms are clean and staff is friendly.

Great place to stay for family or business. The convenient coffee shop and restaurant was excellent. The print service saved a business transaction from me going outside to look for a print service. The pools were clean and gym area. The location was perfect right the middle of everything. 25 minutes from the airport

Very good

Staff was wonderful and friendly always willing to help

Place is outdated! Staff is not friendly, at all!

What I didn’t like about the property was there was no microwave in the room, and no exhaust fan in the bathroom.

They should have free breakfast.

This is really a very old property that has not been maintained in the past, but recently looks really nice.Apparently somone stated fixing the old place up .Wish they had drinkable coffee in the club cant drink Starbucks burnt coffee.I drink my coffee black without anything in it.You had Seattles Best by the front door move it into the club please.

.

Atmosphere was Awesome

It was in an ideal location for my business appointment as well as nearby restaurants.

Really good and clean

Terrific place to stay!

Na

Very good

Mostly fine, weird interaction at front desk and room had a light out and stains on carpet but other than that it was good.

It was appropriate for my stay

I’m able to sleep comfortably.

Good

a large number of guests staying at the hotel were loud and unruly; management did not do anything about this. will not stay here again because of that.

The property was nice considering they were still doing minor repairs, like painting and upgrading while many guest were present Housekeeping staff didn’t speak English , and money came up missing from my suite . not to mention the restaurant waitress lost the breakfast voucher and my account was charged for a one day breakfast for 2 , when it was already paid for during checkin for the entire stay

The property was nice considering they were still doing minor repairs, like painting and upgrading while many guest were present Housekeeping staff didn’t speak English , and money came up missing from my suite . not to mention the restaurant waitress lost the breakfast voucher and my account was charged for a one day breakfast for 2 , when it was already paid for during checkin for the entire stay

Good hotel. Nice staff. Restaurant ok

excellent stay!

Did not get the room I booked. Ac didn't cool so had to put the fan on high. Good location

Superb

The hotel seems a bit old but it's still okay; the air conditioning in my room wasn't working properly.

Pretty good for the price

Great stay! Nice rooms and restaurant

Cleaning Nothing

Nothing

Breakfast was decent Rooms smal, no microwave in room

Breakfast was decent Rooms smal, no microwave in room

N/A

Very nice hotel with helpful staff and good restaurant on site

Even though the staff was very nice and helpful, the room was clean, amenities were great, there was a problem with the noise all night for the first two nights. People in the lobby being loud until almost 4 am, and it echoed throughout the building. Sometimes the water did get warm. Ned wasn’t too comfortable, but ok for a couple of nights. I realize you can’t fix the architecture to remedy the noise problem, but I think it would be appropriate to remind guests in the lobby to tone it down after 10:00 pm.

Not friendly at all

Stayed for 4 days and the staff was phenomenal and the facility was well kept and have no complaints and I can highly recommend for the price of a suite it’s a real bargain bang for your buck

Nice place

a bit old

10/10

The property was well maintained and the staff was courteous and helpful

Friendly

Clean

Excellent hotel

It was too much notice outsaud p yelling at 3am and they took $50 for security they haven't refunded yet

Great stay! The only thing that I did not particularly enjoy was the first full night I was there, the power went out for an hour. I went out and noticed it was out in the entire hotel and tried calling the front desk and checked my email to see if maybe they sent a notification on when they expected it to turn back on. But I wasn't able to get ahold of anyone nor did we get any updates. Luckily, it was only an hour but it was a bit scary being there alone and not knowing when it would turn back on.

Convenient and Safe

Very clean and best hospitality

For a newer property I was disappointed. The bathroom fans was never installed. The bathtub did not drain until a worker arrived to remove the clogged drain. He should have checked the sink too because it hardly drained. The building itself lost power for several hours so our dark room had no air conditioning for that time. Not one employee offered an apology, sad.

The rooms are very nice and clean beds are very soft!!!

I absolutely hate the terrible pillows- no neck support! Why is the US the only place that has this problem?

The AC did not work properly and when you called to ask for help no one ever answers.

Restaurant was good. Front desk/check was quick and easy.

Room was nice , with very friendly staffs at the front desk. They even allow us to have food brought to the hotel for us.

I had a great stay at this location. It was centrally located. Lots of restaurants and shopping within a short distance. The staff was super friendly and the room was clean. I did not like how loud the doors closed. It did keep me up at night. Other than that I was happy with my stay.

Clean, friendly staff. Nice, and quite location.

I stay here for work every year because it's close to where I need to be. The staff are great but some things just don't change and the hardest thing about this location is the sound. If the person next to you happens to be loud or talk near the shared door, it's very disruptive, even with earplugs. Also the sound from the hallway is heard very loudly inside the room. In general I'm not sure why this hotels tends to have loud patrons but it has been an issue every year I visit.

Clean room

The hotel was clean and the staff were helpful and kind. Thank you for a great stay.

Hot tub wasn’t hot. Pool was extra cold. Rooms need to be updated.

.

I traveled alone to Houston and wanted a safe stay and I felt very comfortable and safe.

W

The people were nice , environment was clean.

I stayed by myself and didn’t feel alone Liked the elevator and the events going on the conference rooms Friendly stuff and excellent amenities Just wished if the washroom was renovated Overall I will definitely stay there again

Everything was great with 1 exception. They scheduled a pavement pm that blocked the main entrance during a rainy weekend. It made accessing and exiting the property difficult and parking was tight due to the pm work.

best

Great experience

This hotel was clean..staff friendly and accommodating ...and when our flight got canceled .. they let us keep our room.. we just had to rebook and pay... I would stay again ☺️

Great hotel, friendly and knowledgeable staff. Excellent pool. Minor issues with the faucet and the tub but nothing major.

ues

Clean room and friendly staff

it was a good stay, recommended.

Todo bien, es un hotel cómodo, y limpio, pero en el baño de la habitación la ducha estaba tapada, no bajaba el agua. Y habia algunas cucarachas.

A lil outdated and bathroom could use a deep clean but other than that everything is good. Free parking is a plus.

Receptionist was rude when i asked about my rooms air conditioning not working. Very dismissive and didn't seem to care about my dilemma. Sad considering how much i spent and that i was a returning customer.

Friendly staff

The Hot tub was broken. There were a lot of people in the pool area that didnt seem to be staying at the hotel. I had a stranger ask for my name and room number to get into the wifi. I didnt feel safe.

The room was maintained in a pristine condition, and the air conditioning functioned exceptionally well. The staff demonstrated a high level of professionalism and courtesy. Additionally, the breakfast was quite satisfying.

The workspace and the poolside are perfect.

Room was clean but a bit dated, all the elevators were working. Busy hotel, lots of conventions and loud people walking through the halls at night or in the early morning.

Clean room definitely worth the stay

Nice lobby and coffee shop was inside.

Yes, everything was nice. I would recommend adding in microwaves to the rooms though.

Hotel it was a perfect location.I love that it has a indoor and outdoors pool

The property was awesome and I enjoyed my stay. One Thing of note the gym needs more cardio equipment.

Fun indoor pool for kids, with comfortable seating for parents.

Room was okay. But they won’t credit my safety deposit

Nicr

Everything was great as far as staff, cleanliness and breakfast. The attire of a good chunk of their other guest was less than ideal and having to shield the eyes of my children anytime we were out of our room after 12 pm. I guess spring break isnt a good time to stay. Glenda our waitress was phenomenal.

Everything was nice but the hot tub looked a little dirty and definitely wasn’t as hot as it could be

The room is very outdated and plumbing is terrible as our room sink and shower was clogged. The good thing was plenty of outlets but our lamp had stains on it. The carpeting looks like it is from the 80s. We told the front desk about our room and every staff member was super sweet but it worked for one day and then was back clogged. The bar does not open until 3 daily which is insane for individuals on vacation. On the menu it states Frozen Margaritas however they do not have it before 3 the staff only made it because they could not give me a refund because I already paid on the app. The pizza also tastes terrible. The cleaning staff and front desk staff are excellent but the hotel is just not well kept.

Hotel is old and out of date felt like staying in a motel 6

Room was spacious clean location was good near elevator

This is place is hyped up through the apps, the place is not in great condition. I booked a two bedroom suite, got an average two bedroom. The bathroom has no vents, rust in the bathroom. The pool area is rundown. For the amount that I paid I could’ve got a lot more. Lesson learned.

Spacious, quiet, clean. Thank you!

Great place to stay. Needs updating but very nice stay

Good stay free parking

I’ve never felt so comfortable in a hotel as I did at The Marriot Westchase. My room was quiet and comfortable. The staff were very courteous and nice, made me feel at ease and welcoming. The food was great at the restaurant inside. The parking is great and I felt my vehicle was safe. The only thing missing was a microwave in my room other than that I have no complaints about my stay. Definitely booking with them again❣️

Very clean, we traveled from a different hotel that had roaches this place was top tier.

Out dated hotel for a Marriott but in a great location. Best thing was the bar and the drinks were on point. Best Long Island’s I’ve had!

n/a