Houston Marriott Westchase

It was great good experience for me and my family

Ready excellent

Convinced and accessible

The cleaning crew didn’t clean room until 6 pm

Very good

This place will always earn five stars in my book. It may not be super fancy, but it's really well managed and the hotel is kept in great shape. I've consistently received excellent service every year for nearly 20 years.

Overall good stay. Restaurant breakfast buffet was good.

Convenient having restaurant in lobby

We had a wonderful experience during our stay! The hotel was clean, comfortable, and welcoming. The staff was friendly, helpful, and made us feel right at home. Everything was well-maintained, and we truly appreciated the great hospitality. It was a relaxing and enjoyable stay from beginning to end. We would definitely recommend this hotel to anyone looking for a comfortable place to stay. We look forward to visiting again!

Easy check in and nice ppl

The staff was so accommodating and friendly I wish our room had a microwave, plates, napkins and eating utensils, also wish the Tv had more channels and a place where we could apps to watch other streaming services.

Easy to get to, all staff in all departments were helpful and professional. Property was beautiful There was only one very small microwave on floor 8. Also , no brochures in rooms to explain restaurant hours or pool hours. It was a Tsumicon, so PARKING WAS HORRIBLE

Very clean rooms!

No issues other than the bed wasn’t the most comfortable.

Great location, Clean hotel, Good Customer service

Really big property that is in need of a refurbishment.

Nice

several times No hot water for hours. Had to change rooms due to a low, droning sound. Separately , lobby was under reconstruction

Would not have running water nor could use toilet!!! I was in a panic!!

This hotel has construction going on In the front lobby. I was told that it would not interrupt my trip but I could here the construction and it limited access to the hotel.

Beautiful place. Very helpful and friendly staff. Unfortunately, there were renovations going on during my stay. I'll come back when the work is done.

The staff to clean the rooms could have been more customer focused. Around 9 am we had a knock on the door to see if we needed to have our room serviced. I let the young lady know that we were still sleeping. At 10 am housekeeping knocked on the door again to ask if we were going to get our room serviced that day. So I guess that was our cue to get out of the room if we wanted it cleaned. So my husband told her to just give us 30 minutes and they could come in and clean. They did clean our room and left us with one washcloth to share between the two of us. :-/ Also the tub in our room was not clean at all.

酒店整体设施不错，交通也很方便。

Great

The showers and bathrooms could do with an upgrade

Great property. Very Clean

False evacuation episode due to someone reverse vacuming the hallway and making a cloud of dust... hvac system in the hallways leaking, had to ask for essentials like shampoo to be refield many times without succes, dirty carpet in room leaking iron, bad hairdryer, guest services deliver a package that received for me to someone else had to deal with the issue for 3 days, crowded do to conventions and events. furrys, bonsais and other cultural event all in less than a week.. not a cheap hotel i get that it has its years but its a poorly ran and mantained facility. 54 dollar breakfast buffet for scrambled eggs and a waffle machine is over rated... better of searching for breakfast arround the vecinitys... would not recomend staying at this place for the price they charge

The AC stopped cooling mid night and the room was really hot. Also, consider replacing the cheap coffee machine and add a few additional tea bags.

Overall experience was really good, despite the fire alarm going off?

The hotel had a “Furry Convention” (look it up if you want); not an issue with that part. The issue was the noise. I would have liked for the hotel to try to block off a floor or a side of the building for them. The party carries on in certain rooms with

I have absolutely no complaints. Fantastic property, indoor/outdoor pool. Food at the restaurant was awesome. Highly recommend this property!

We stay here every year for an event and staff has always been wonderful! Rooms are clean and comfortable and the onsite amenities we’ve used have always been great!

So everything was great except that I was supposed to have a room with a king bed and I got a room with two queens. Then I left some items in my room that when I called the hotel won't call me back so im assuming they were thrown away.

It was a nice hotel to be in. Nice and comfortable to settle down, unwind, and a delicious food.

It is really a 4 star hotel and worth the stay. Even though they can improve like keeping some stuff maintained, the staff were great and friendly and the room is very comfortable.

Muy asiado todo lo Recomiendo 👌 👍

Construction at the entrance for two days or more.

Clean room and good staff. I wish they offered utensils and microwave in toom

Clean property

Excellent customer service!

How fancy it kinda looked That my room was at the way end of the building

Always our go to hotel when in Houston. The M Club is awesome, the hotel is always clean and has a great vibe

Everything was fantastic!!

Great and comfortable stay and the staff was great highly recommend ill be staying here again!

The Seattle Best by front door for all the public to take alot better coffee.

Everything was awesome

Friendly staff

Always a great stay! Will be back again soon!

It was clean. Bed was comfortable. Check in was good. Everyone was very nice. I didn’t like the shower. The water pressure was not that good. I feel like I couldn’t get the soap off of me. Same with shampooing my hair and conditioner. It took me forever to try to get the conditioner out of my hair.

Gift shop staff was nice. The room temperature was HOT!!! Couldn’t change the temp at all it was preset. Then elevators were down so we had to carry all of our luggage and kids down the fire escape.

We stayed during the Horror Film Festival. It makes it so much easier to enjoy the festival and then just go to your room at the end of the day. The rooms are clean and staff is friendly.

Great place to stay for family or business. The convenient coffee shop and restaurant was excellent. The print service saved a business transaction from me going outside to look for a print service. The pools were clean and gym area. The location was perfect right the middle of everything. 25 minutes from the airport

Staff was wonderful and friendly always willing to help

Place is outdated! Staff is not friendly, at all!

What I didn’t like about the property was there was no microwave in the room, and no exhaust fan in the bathroom.

They should have free breakfast.

This is really a very old property that has not been maintained in the past, but recently looks really nice.Apparently somone stated fixing the old place up .Wish they had drinkable coffee in the club cant drink Starbucks burnt coffee.I drink my coffee black without anything in it.You had Seattles Best by the front door move it into the club please.

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Atmosphere was Awesome

It was in an ideal location for my business appointment as well as nearby restaurants.

Really good and clean

Terrific place to stay!

Na

Mostly fine, weird interaction at front desk and room had a light out and stains on carpet but other than that it was good.

It was appropriate for my stay

I’m able to sleep comfortably.

a large number of guests staying at the hotel were loud and unruly; management did not do anything about this. will not stay here again because of that.

The property was nice considering they were still doing minor repairs, like painting and upgrading while many guest were present Housekeeping staff didn’t speak English , and money came up missing from my suite . not to mention the restaurant waitress lost the breakfast voucher and my account was charged for a one day breakfast for 2 , when it was already paid for during checkin for the entire stay

Good hotel. Nice staff. Restaurant ok

excellent stay!

Did not get the room I booked. Ac didn't cool so had to put the fan on high. Good location

The hotel seems a bit old but it's still okay; the air conditioning in my room wasn't working properly.

Pretty good for the price

Great stay! Nice rooms and restaurant

Nothing

Breakfast was decent Rooms smal, no microwave in room

N/A

Very nice hotel with helpful staff and good restaurant on site

Exceptional staff & breakfast Hotel room was a bit expensive especially for my air not to work. My air in my room don’t work the entire time. 3 different people was sent to fix it but it never worked well. Staff stated they would give me another room but last maintenance said it was working but it never did and by the time I realized it it was too late in the night and I was scheduled to leave the next day. Maintenance workers kept saying it was my windows in my room was hot but it was even hotter in the room and night when the sun went down. Couldn’t rest well from being so hot and sweating in my sleep kept waking me up.

Everything was great for the exception of the non-working/ slow working AC in the King suite. Staff did provide a fan. The ac would no cool below 71 regardless of the temperature it was set to. With a group of girls getting make up done for my wedding it was hot.

Clean

Even though the staff was very nice and helpful, the room was clean, amenities were great, there was a problem with the noise all night for the first two nights. People in the lobby being loud until almost 4 am, and it echoed throughout the building. Sometimes the water did get warm. Ned wasn’t too comfortable, but ok for a couple of nights. I realize you can’t fix the architecture to remedy the noise problem, but I think it would be appropriate to remind guests in the lobby to tone it down after 10:00 pm.

Not friendly at all

Stayed for 4 days and the staff was phenomenal and the facility was well kept and have no complaints and I can highly recommend for the price of a suite it’s a real bargain bang for your buck

Nice place

a bit old

10/10

The restaurant was nice and the meals were good and priced well. The room was a good size and comfortable. Renovation were taking place, but that has to happen. Not really an inconvenience.

The bath could do with a refurbishment. The toilet did not work properly, also not after the maintenece visit.

The property was well maintained and the staff was courteous and helpful

Restaurant on site good location It was a little dated slightly older property

Friendly

Clean

Excellent hotel

It was too much notice outsaud p yelling at 3am and they took $50 for security they haven't refunded yet

Everything was nice, clean and pleasant I love everything about this place

Everything Being on 10 th floor I’m closterphobic

Great stay! The only thing that I did not particularly enjoy was the first full night I was there, the power went out for an hour. I went out and noticed it was out in the entire hotel and tried calling the front desk and checked my email to see if maybe they sent a notification on when they expected it to turn back on. But I wasn't able to get ahold of anyone nor did we get any updates. Luckily, it was only an hour but it was a bit scary being there alone and not knowing when it would turn back on.

Convenient and Safe

Very clean and best hospitality

For a newer property I was disappointed. The bathroom fans was never installed. The bathtub did not drain until a worker arrived to remove the clogged drain. He should have checked the sink too because it hardly drained. The building itself lost power for several hours so our dark room had no air conditioning for that time. Not one employee offered an apology, sad.

The rooms are very nice and clean beds are very soft!!!

I absolutely hate the terrible pillows- no neck support! Why is the US the only place that has this problem?

The AC did not work properly and when you called to ask for help no one ever answers.

Restaurant was good. Front desk/check was quick and easy.

Room was nice , with very friendly staffs at the front desk. They even allow us to have food brought to the hotel for us.

I had a great stay at this location. It was centrally located. Lots of restaurants and shopping within a short distance. The staff was super friendly and the room was clean. I did not like how loud the doors closed. It did keep me up at night. Other than that I was happy with my stay.

Clean, friendly staff. Nice, and quite location.

I stay here for work every year because it's close to where I need to be. The staff are great but some things just don't change and the hardest thing about this location is the sound. If the person next to you happens to be loud or talk near the shared door, it's very disruptive, even with earplugs. Also the sound from the hallway is heard very loudly inside the room. In general I'm not sure why this hotels tends to have loud patrons but it has been an issue every year I visit.

Clean room

The hotel was clean and the staff were helpful and kind. Thank you for a great stay.

Hot tub wasn’t hot. Pool was extra cold. Rooms need to be updated.

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I traveled alone to Houston and wanted a safe stay and I felt very comfortable and safe.

W

The people were nice , environment was clean.

I stayed by myself and didn’t feel alone Liked the elevator and the events going on the conference rooms Friendly stuff and excellent amenities Just wished if the washroom was renovated Overall I will definitely stay there again

Everything was great with 1 exception. They scheduled a pavement pm that blocked the main entrance during a rainy weekend. It made accessing and exiting the property difficult and parking was tight due to the pm work.

best