Houston Marriott Uptown by the Galleria

Perfect!

Clean rooms

The hotel was perfect for our short stay. Big thanks to the staff, especially Carlos at the reception for his patience and advise.

Front desk attendant "Demarcus" . Was our travel guide to the city of Houston. Went above and beyond to help us navigate Houston seeing as tho we were from east coast and was our first time in Houston. Hotel was great, location was great. Will totally stay at that hotel next time we come back to Houston

Very nice stay and accommodations. Staff was very good.

Nice place

I wanted to love my stay so much. I was celebrating a birthday and only picked the room based on the pictures advertised showing a deep garden tub which they do not provide like the one posted On the original picture. And that was the main purpose of my stay and I wasn’t able to use it. Very disappointing

Very good

Exceptional

Friendly helpful staff. Very nice room. Heated bidet toilet seat was a welcome touch.

Clean, friendly, centrally located. Made the experience much more enjoyable.

It was a nice place to stay

Location, quiet room 602!, food for breakfast, and friendly and professional staff. N/A

Location, quiet room 602!, food for breakfast, and friendly and professional staff. N/A

Definitely an amazing stay. The hotel location was centralized to all popular locations within the Houston. The bar amenities was for sure a plus. Shout out to Heidi for being an amazing bartender and keeping us updated on all the dopeness in Houston. We will for sure be back this summer.

No breakfast was offered or available.

Superb

Staff was extremely helpful, polite, courteous and friendly

Staff was extremely helpful, polite, courteous and friendly

Exceptional

Five stars

Clean room and hotel staff was pleasant

Nice service, clean rooms, delicious breakfast

Nice service, clean rooms, delicious breakfast

The hotel is currently under renovation,however they did disclose that. They were no issues! The bed is very comfortable & the room was immaculate.Housekeepers were super nice. The property was thoroughly cleaned. We thoroughly enjoyed all the amenities, and the staff was incredibly friendly and helpful. The hotel is currently undergoing renovations, but they were transparent about this. Despite the ongoing work, there were no issues. The bed was incredibly comfortable, and the room was immaculate. The housekeeping staff was exceptionally kind and attentive.

The hot water takes a very long time to get hot. A big waste of water

There was no pool

No free WiFi is my only complaint.

Gg

Very good

I also really enjoyed the lighting in the room. It creates a great ambience and allows you to set the mood depending on what you’re doing, rather than feeling like you’re sitting under harsh, clinical hospital lighting. Those little design details make a difference and give the room a much more comfortable, contemporary feel. I thought the room rates were very reasonable considering the overall aesthetics, location, and quality of the property. Interestingly, I found the best rate through Expedia. Even as a Marriott Bonvoy member, I found it more cost-effective to book through Expedia than directly through the Marriott website, so it’s definitely worth comparing rates before making your reservation. Another nice touch is the cooler in the room, which is convenient for storing beverages or a few snacks during your stay. I was only there for one night, so I didn’t have the opportunity to experience all of the hotel’s amenities, but my overall impression was very positive. The front desk staff was welcoming and accommodating. Another big plus is the parking. The self-parking rates felt very reasonable compared with many hotels in the area, where parking can easily run $55–$65 per day. They also offer guest parking

Queda bastante cerca del downtown

H

Very nice renovations but front desk staff was not my favorite

Exceptional

Convenient Horrendous, loud noises and construction without being told about it would prefer a refund or credit

Convenient Horrendous, loud noises and construction without being told about it would prefer a refund or credit

Nearby shops

Hotel tried to charge me twice for the reservation , also they have tried to charge me twice for the deposit ! People trying to overcharge you ! Water temperature could not be adujsted , Hotel tried to charge me twice for the reservation , also they have tried to charge me twice for the deposit

Hotel tried to charge me twice for the reservation , also they have tried to charge me twice for the deposit ! People trying to overcharge you ! Water temperature could not be adujsted , Hotel tried to charge me twice for the reservation , also they have tried to charge me twice for the deposit

Extremely clean, great, helpful staff, amazing stay

Everything was great and clean

Exceptional

Exceptional

Great location. Clean rooms. The window faced a parking garage and the exterior was dirty.

Great location. Clean rooms. The window faced a parking garage and the exterior was dirty.

The location was convenient for where I was going. The bartender at the hotel bar was nice. The biggest problem is the dishonesty of the staff. I left my AirPods there and the cleaning staff stole them. The front desk staff and hotel manager were completely unwilling to help me. As soon as I got home and realized they were missing I called the hotel to report it. The voice mailbox for the lost and found was full so I spoke to the front desk instead. The person I spoke to said they couldn't help me and I needed to fill out a report on "ileftmystuff.com", which I did. The report never got a resolution. Meanwhile, I could see on the Find My app that the AirPods were still at the property (and showed that the status was last updated a minute ago). Later that night, I saw that the AirPods had been moved to an apartment far away from the hotel. Since then they have travelled back and forth from that apartment to the Cypress Middle School every day. I can only conclude from this that the cleaning staff stole them and gave them to their kid. I called the next day to report this and the front desk said they'd get back to me. I gave them the address where they had been taken. They called back later and said "this now a liability issue and you need to take this up with the authorities", which I did by filing a police report. I emailed the manager and he was apologetic but completely unhelpful. He was more interested in creating plausible deniability than helping me or holding his employees to account. Besides that, the hotel was under construction. When I asked to extend my stay they did so but didn't warn me that the second night was over twice the rate for the first night. The view from my room was of the back alley and dumpsters.

No free Wi-Fi. Please consider this

Very dated hotel. Window in room looked out on storage/trash area in the veranda.

Everything was clean and the entire staff was amazing!

This should be listed as a hostel. It’s an old hotel by the freeway. The rooms are small and grubby.

We were initially given the none renovated room and at no point did the staff tell me there was renovated rooms. I had to go ask for one after staying 2 nights of the 4. The breakfast buffet was better during the weekday than weekend.

Older property, ongoing renovations were noisy

The rooms was trashed not clean bathrooms nasty no vent

Front desk when we arrived night person was ok.all other staff was Nice.

Yes everyone was courteous and kind. The rooms were clean.

Room was mediocre for a Marriott. The king room I pre booked weeks in advance was out so I was downgraded to a double room. Not exactly the most comfortable for a Valentine's weekend. Bathroom has several areas of water damage on the ceiling. Staff was friendly but the accommodation could use some work

The hotel is beautiful and the staff was courteous, however, we encountered a few problems during our stay. When we arrived we were told that there is construction going on in the building. We didn’t think it would be that bad but, it sounded like they were right above our room which made it hard for relaxing when I got off on Saturday afternoon. Also, there is ice machines on every floor, just so happens the ice machine on the floor we were on (6th floor) wasn’t working. We then find out the refrigerator is also not working. So, we call the front desk and request ice and for someone to come and look at the refrigerator. The front desk person said they would send someone to look at the refrigerator but we would have to go to the 5th or the 7th floor to get ice. No one ever came to look at the refrigerator, so later that evening my husband called to speak with the manager who also said she would send someone to look at the refrigerator, she also stated she would have someone bring us ice and she offered free breakfast for the next morning since we hadn’t purchased it. Someone did bring the ice within about 30 minutes, but still no one came to look at the refrigerator. Then the next day housekeeping didn’t show up to clean the room until about 3:45 in the afternoon. By that time, my husband and I had returned from our day out. This was our first time staying at this Marriott hotel, but I must say it was disappointing and I expected more!

She then had me wait approximately 10 minutes for her supervisor, an older female, to come review the issue. I waited an additional 12–15 minutes while they both typed, switched computers, and attempted to resolve the problem, but nothing worked. They then called someone, which appeared to be for show, as the person did not resolve anything. By this point, I had been waiting 15–20 minutes when a family of three arrived to check in. They had booked three nights, paid, and were checked in within less than seven minutes. Ironically, I had also booked three nights, paid in advance, and was still unable to check in. I asked the middle-aged staff member if I could simply rebook the three nights, and she confirmed that rooms were available. However, at no point did she offer or suggest this option herself. Both staff members were dismissive throughout the entire situation. Their behavior made me feel as though they only wanted a specific type of guest staying at the hotel. I am extremely dissatisfied with this level of professionalism. From beginning to end, the entire experience was unprofessional.

Check in was easy

Wonderful stay!

The room was very nice. The front desk staff were very nice, friendly and professional! Valentina was very helpful.

The only downside was there was construction going on and it was very noisy during the day . Made it hard to concentrate while trying to work. Other than that , I had a great stay and would definitely come back .

Overall good but had to call a tech to get the TV working. By the time he arrived at the room we had reset the TV (in the settings) after an hour trying to connect to streaming services - Netflix, Prime etc.

Everything was great! Definitely will book again. The staff was very nice

Renovations ongoing inside hotel 7days/week 9-5 so is noisy during the day.

The hotel had a breakfast buffet as well a menu with other options. Love the area lots of places to shop.

We didn’t have breakfast . But I’m sure it was just like the rest of the facility Great

Booked through hotels. The front desk said they did not see my reservation and in order to stay I had to pay AGAIN for 3 nights. I called Marriot reservations bc MARRIOT sent me a message about my upcoming stay. They saw it but said they were not authorized to inform the hotel. Took a while until they saw it, but literally wanted to take my money again.

Clean room. Check in easy. Wish there would have been the convenience of bottled water provided in the room so we wouldn’t have to go down to reception area to purchase. Also the ice machine had no ice on our floor.

Yes

When I booked the room on Hotels.com, there was no mention of construction going on during my stay. We were woken up every morning by construction on the floor above our room. Also, we were charged by the hotel for a breakfast on the very first day we were there and we didn’t even arrive until the evening. We were shocked because they don’t make you sign anything at this hotel when you order anything and apply it to your room. The only thing we bought was on the last day of our stay and it was a soda in the marketplace. I won’t be staying at another Marriott again, if this is how I get treated. And the hotel blamed Hotels.com for not putting it in your site that they have construction going on. Yes they did say that they would take off the charge that was put on our bill that we didn’t charge. When we stripped the beds, to help the maids on the day of our check out, the mattress pad was stained with so much urine stains. It was ridiculous. Bad experience. Nice area of Houston but don’t pick Marriott.

hot water goes cold when others are using it . Besides that friendly staff , good breakfast

Everything was clean a little old but very clean. Breakfast was $22 and staff could use more than two people for check ins.

It was good

Not a fan of 32 bucks a day for parking, we won’t be back

This property was awesome!! Most if the staff was very friendly and made me feel welcomed.

Quiet n clean.

I did not like Marching Bands checking in, nor the 300 pizzas being delivered to the Check-in desk!

Rooms were nice bed was really comfortable. Hate there was no swimming pool.

Very clean and modern!!!!

Food amazing, comfortable and cozy sleeping. No pool was a turn off so I won't be booking this hotel, I enjoy relaxing poolside.

This is a good property and stay

It was an ok hotel for one night

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

My reasoning regarding my overall stay at this location is due to the conditions of this hotel. Upon check in we were greeted, however; I believe their system during check in wasn’t working or appeared to be down. Another clerk noticed, we were still waiting to be checked in so she proceeded to complete our check in transaction. Our room was on the 7th floor, we entered our room always with expectations of cleanliness of room, bathrooms, aesthetics, etc. This Marriott is much older than what I realized. Beds and mattresses are old, mattresses are so old they sink in the middle as you enter bed to lay down or to sleep. The chair in room is so old, it looked as if this chair was donated from Goodwill or maybe it needs to be donated to Goodwill. The light fixtures in the restroom has rust specks around it. The sink in the bathroom was clogged and wouldn’t drain thoroughly as you brush your teeth. There was a stain on the curtain. Glass from outside very dirty. TV remote either needed batteries or just didn’t work at all. Honestly, booking this hotel was an oversight for me as I truly thought I was booking with J W Marriott on Westheimer not Houston Marriott West Loop S by the Galleria. I was in town for a concert. I would not recommend this hotel to anyone coming into town for business, family trip, etc. Pricey and Old! The charge for our stay was $414.00 a night. We stayed at this location for 2 nights. Price gauging for sure! Not worth it!

The cleaning team barely did their jobs and we were locked out of our room at one point in our stay. Despite this the staff did apologize and tried to make amends.

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

Loved that it was close to NRG

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

It was nice. Food was delicious. Room was a little cramped but everything was still nice.

.

It was a short stay, but the staff was excellent, the room, lobby, and overall the hotel was very clean. The location is very convenient for shopping and restaurants. When i am in Houston again, I will definitely stay there.

Conveniently located with easy on/ off access

Extra $200 fee for possibly damage...not good. Under construction so noise from 9am to 5pm.. Not good. Room was clean and nice.

Great location near Post Oak area. Lots of shopping and restaurants. Hotel is clean and safe.

Met expectations

Excellent

Good

It was good

Stander dmarriott. Not meant to be uncomfortable or comfortable. Overpriced.

Run down and not clean. Rooms not made when we arrived after a day out.

Polished

great pkace

Nice property very accessible to a-lot of things . Complimentary shuttle.

They were in the process of updating the rooms I guess.

Employees were awesome. Hotel is somewhat outdated, but they are eorking on upgrades. Other than that my stay was pleasant and clean

It was disappointing as when checking in, the hotel advised there was an issue and the hotel was fully booked so i had to go to another hotel for the first night

Power cut off at 2am no ac for more than an hour, not hot water. I had to take a cold shower in the morning

Itcit

It’s fine

Great area and great service

I was there for a work event nearby. It was a great location and easy.

Awesome

The staff amazing, truly. All SO pleasant, helpful and prifessional….

The lobby and the staff are wonderful. But as soon as you step out of the elevator you get into a different quality. Rooms are old. I don’t mind it being old as long as it’s clean. The bathroom was in a horrible condition. The toilet lid had something brown wiped on it. Don’t even want to guess what it was. Ordered room service for dinner and the meal was so so. Too dry. But again the toilet and its condition was just unacceptable.

Nice property. Easy self parking. Breakfast could have been a bit better.

They put us on a floor that was under construction. Construction noise began at 8am in the morning. Leaving room in the morning to having construction crew stand and stare at us in the hallway in a room they were remodeling directly across from our room. Very unsettling. We complained, but the front desk did nothing.

We had a wonderful time! Hotel was comfortable, clean and smelled amazing.

The room was spacious, clean, comfortable and well-appointed. Plenty of towels. Would absolutely stay here again and would recommend to others.