Houston Marriott North

Room was clean and staffs were friendly. Free airport shuttle was very helpful.

The hotel provided a pleasant experience, and the staff were quite accommodating. The shuttle service was exceptionally convenient. I would gladly consider staying here again.

Overall stay was good and staff was friendly

Superb

N

Close to the airport. Friendly staff Not much to do in the surrounding area

Exceptional

T

Clean and comfy room. Restaurant on site was helpful.

Near airport

The room service food was lacking

The staff were very polite and the breakfast was delicious!! N/A

Room was very clean and staff were very friendly.

No hot water in the shower. And my door didn’t close all the way there was a huge gap in it. That is a huge issue.

Good

.

Awesome stay. Seamless check in. Friendly and accommodating staff. Great amenities. Convenient location.

I loved my stay at this property. Great room and so clean! Wonderful food options!

the customer service was great!! everyone made you feel welcomed. the room was hot.. & we couldn’t sleep comfortably..

Good location clean have a bar

Clean, friendly, and accommodating.

The Hotel was very well used, and it wasn’t close to the airport as I thought, however, the gentleman that checked me in was very kind and professional. But, you may want to call the hotel in advance if you arrive at night because the shuttle stopped running at 11:30 PM. Thank you in Jesus Christ Name

Good hotel staid for work.

The place smelled like old carpet. The window in my room felt like it was going to fall down

Exceptional

The room was very nice and clean. The staff were very helpful during the check in and check out process. The parking was plentiful for guests.

We didn’t have hot water

The shuttle wait was more than an hour the property was very clean the staff was very professional and accommodating the room was very clear they offered breakfast and Starbucks which was a plus for me. Enjoyed my stay and would recommend

Room was clean, beds were comfortable, Staff was nice and helpful. Questions were answered with great assistance.

Staff is great. Breakfast buffet costs an additional price per person per day. They have a menu you can order from. We did book hotel rooms through Expedia. I give 4 stars because of breakfast price not included

Good

Breakfast was good nothing

Good as an overnight property.

no

This was my first time in Houston so I decided to stay somewhere affordable and convenient for me. Although, staff was f

This was my first time...

Great service,.specially breakfast. servers were friendly and professional don't remember their names but overall great service..

So noisy with the freeway so close. Can’t recommend

Excellent stay. Really enjoyed. Nice to see a Bible at the bedside. Staff awesome - went to special length to provide a meal despite us arriving 15 mins before restaurant closed. Up early for us in the morning to provide coffees and the cold breakfast options as we were leaving before breakfast start time. Went above and beyond to make us feel welcome and looked after. Pool could have been open to 11:00pm and hot breakfast could have started before 6:30am

Superb

pillows, bed, restaurant, staff. When I checked in, they couldn't find my reservation which I made through booking.com. They researched and found the reservation. Where have all the top sheets gone? Big miss I think.

Had a great stay. The room was clean and comfortable, the staff were friendly and helpful, and check-in/check-out was smooth. The hotel was in a convenient location and made my trip enjoyable. Would definitely stay here again.

Moldy smell everywhere would not reccomend

My stay at Houston Marriott North was excellent from start to finish. The hotel was clean, comfortable, and well-maintained, creating a welcoming atmosphere throughout my visit. The staff were friendly, professional, and always willing to help, making check-in and check-out quick and hassle-free. My room was spacious, quiet, and equipped with everything I needed for a relaxing stay. I also appreciated the convenient location and the quality of the hotel's amenities. Overall, the experience exceeded my expectations, and I would gladly stay here again and recommend it to anyone visiting the Houston area.

Check in staff didn't greet properly.

FOUND COCKROACHES and SPIDERS IN OUR ROOM. IF YOU BOOK ON A DIFFERENT WEBSITE, AND YOU ARE NOT A MEMBER, BE CAREFUL. FRONT DESK DOESN'T LIKE IT WHEN YOU BOOK ON OTHER WEBSITES LIKE EXPEDIA, TRIVAGO, etc. This was one of the worst hotel experiences I have had. From the moment I checked in, the staff seemed annoyed and RUDE because I arrived later than expected. The front desk has an attitued tone since I walk in. To make matters worse, the room was not clean. We found both a COCKROACH and a large SPIDER in our room. I HAVE PICTURES to document this. The security guard was RUDE. When we returned to the hotel around midnight, he had blocked off the well-lit side of the parking lot and insisted that I park in a dark area where I did not feel safe. When I brought my concerns to the front desk, I was told they could not help me and that I needed to deal with the security guard myself. The next morning, the front desk employee was rude when I called to ask about breakfast and seemed irritated that I had booked through Expedia. My mother was treated poorly as well when she went to get breakfast vouchers. My family has been visiting North HOUSTON for over 12 years, and we have stayed at many hotels in the area. This was easily the worst experience we have had. Between the rude staff, cleanliness issues, and parking situation, we will never stay here again. I can say that the hotel bar seemed to be popular.

The service from Maribell was superb.

Had a very nice stay at the hotel as we were there for a church conference within the hotel. I had one big issue however, it was a overnight staff person I think his name was Jason and he was so rude and very unpleasant, He did not want to help and would talk to other people as we were asking him questions. When we asked for his title he stated "Overnight Person", He was very rude and he left a bad taste in my mouth about your establishment. If I had to work with him again, I would never return to your hotel though I loved the stay. He is terrible and it was multiple people downstairs while we were speaking to him that also saw his terrible demeanor.

Expedia does not tell you this is not the Marriott at the airport, it is several miles away by shuttle that does not seem to keep to any reliable schedule. The room was noisy, road noise and drunken guests in the hallway at 3 am, and had seen better days. On the plus side the restaurant is reasonably priced, the staff was helpful. So not terrible but nothing great either.

Needs microwave in rooms.

It starts at the front desk, staff was friendly and helpful. Next comes your room, clean, comfortable bedding. I don't sleep well most of the time, but found myself waking up after sleeping through the night. The end is where you began, the front desk, where you are asked about you stay and offering is there anything else can help with.

Airport shuttle and access to on-site restarant

Some staff were nice however i couldn’t shower like i usually do. The water was way too hot i requested maintenance 2-3 times. No room change no follow up requested to speak to manager she said it was taking care of. Which was not true. Not worth it.

The location is a clean and updated well appointed property with minimal fan fair. Convenient to airport with complimentary shuttle. Polite staff and abundant security. Breakfast is a wonderful selection accompanied by attentive staff. The pool was the highlight with long hours, needed cleaning. Unfortunately no microwave in rooms and bathroom is cramped. Water was sufficient but did not get hot. Room is nice but decor lacks imagination and feels cold. Price was acceptable considering the FIFA increases.

I truly enjoyed my staff. The staff is extremely friendly and very accommodating. The room was very clean, the bed was very comfortable and I truly enjoyed everything.

I did feel safe about the parking situation. The temperature in the hotel and the room was warmer than I would have liked.

Great customer service. Shuttle available to airport every 30 minutes.

Very rude check in staff. Not a safe area. Not walkable. Don't book here.

The eggs were really cold on the buffet

A great hotel to stay at if you're flying out of Houston. Staff was very friendly/accomodating during a flight cancellation. Airport shuttle a huge plus, operates every 30 mins.

My card was charged 3 times good thing i saw it right away and the manager was able to correct it.

Clean room, but I reserved a king and they gave me two queens due to occupancy issues.

Old. Needs a revamp

Good location

Great experience 10/10 highly recommend

There was no hot water when showering and it was very difficult logging into the wifi, the standard marriot log-in didn't work so needed a code from front desk but that also didn't work the first few tries, eventually it did work.

Good

The room is super old and dirty and the shower is absolutely disgusting

1 good thing……that shower was awesome. The water pressure was amazing and the temperature was just like I love it…….boiling hot. The hotel looks good from the outside. The lobby is beautiful, but the rooms are basic & musty.

Best staff! Check in was smooth although there was a long line of tired people whose flights had been canceled. The front desk staff was efficient, polite and super friendly. The shuttle was easy to find at the airport. Our room was clean and spacious, and the beds were very comfortable.

During severe weather Saturday evening at the airport, many flights were canceled. After paying hotels.com and receiving a confirmed booking, my credit card had apparently placed a hold on the payment (fraud alert?). By the time I confirmed the payment was legitimate (30seconds later) I was told that there were no rooms available. This hotel might be fine but I would not know. I will remove this bad review once a refund is issued. Zero stars for zero rooms after paying real money.

Room was clean and the staff was nice and friendly.

Some people scream at night, some people closed the door so hard…

The room was clean. Stuff were very nice.

The staff was excellent and attentive. Check in was simple and fast. Our room was clean and peaceful. The breakfast buffet had an excellent variety of options for all in our party. Will definitely stay next time in Houston.

Yes Shuttle service was dreadful to the hotel fine from hotel to airport

Excellant Resturant, With Friendly Service.

I stayed in room 235 and it was a sound very weird all night. I couldn’t sleep very upsetting

Room was clean and comfortable, staff was amazing. My only complaint would be that the doors were very heavy and har to pull.

This place is grand. The room was great, breakfast was delicious, service was courteous. Our one issue with the place was the Elevator Scare. Elevator #2 froze between floors.

Always a great experience

Nice stay

Room was nice, hotel was clean and staff were friendly. Giving 3 stars because the pictures show an indoor outdoor pool, but there is not one

Nice

The staff was nice and helpful, but the quality of the hotel itself was poor.

great stay!

Nice staff!

Rooms were nice and clean and bed was comfortable.

This hotel was just what I needed -- convenient to the airport with a shuttle and they were great about letting me check in early when I arrived several hours before check in. The restaurant and bar are in the lobby, so it was loud, but the food was quite good. I had pan seared salmon with sides and nice glass of wine to wind down after my day.

Everything is wonderful

Everything is amazing. The clean rooms the staff and the hotel is all amazing.

Everything was fine

Very nice and staff very friendly.

I will differently book a stay again the staff was good the room was clean i like that there's a security guard in the parking lot

Did the job for a short stay

The hotel needs to be upgraded. The area seemed to be a mix of offices and apartments and is located right in front of an expressway. The hotel is not far from the airport. The hotel itself is not unsafe but there is a security guard parked at the entrance in a golf cart for a reason. There is nothing to walk to in the area. The parking lot was full which means oddly enough the hotel gets a lot of driving guests. The restaurant / bar closes early.

Yes

Guest service very bad and rude - I paid breakfasr but didn’t get it as the clerk stated it was not part of my rate

Nice

The hotel restaurant and bar were nice and food was good. Suggestion: provide continuous water and coffee for guest in lobby. Water had to be requested at front desk or bar. Coffee was only available in your room or when the bar was open. Replace artificial flowers at hotel entrance…very uncharacteristic of a Marriott.

Don’t really want to say much at this point.

Although it is a little far from the airport, the shuttle bus service is no problem and the room quality is excellent.

DEN restaurant was excellent. Services, foods and drinks are excellent. THE ONLY THING I WANT TO SAY IS SHOULD INCLUDE BREAKFAST LIKE THE OTHER.

I loved the staff they were so informative they were amazing collectively, They definitely need a update to there pool area furniture was definitely outdated and very dirty. The whole pool area needs to be maintenance and it’ll be a great place.

Stayed with my three kids during a long layover before our flight out of DFW. This was a great spot to rest before the last leg of our flight home.

Good

Staff were amazing!

Good place and would definitely return.

I liked everything, no disappointments 10/10 experience!!

The hotel was fine. We were inconvenienced by a 24 plus hour flight diversion and needed a few hours sleep. However the staff was extremely nice but stressed to us that becuase it was a third party booking they didn't even have a room with two double or queen beds. That's pretty annoying at 4 am. The room they gave us was clearly under some improvements in the bathroom but we slept a few hours and left. Not cool Orbitz! Not cool at all.

Nice!

Air conditioning in room was not working. We got switched to another room quickly and they had maintenance on it. Lobby bar/food and staff were excellent. Thank you.

Nice place, I really love this place and nice area

This was a last minute stay with the hotel. We found the staff very accommodating. The room was spacious and clean. great view of the city and their breakfast menu was excellent. thank you!

Loved that the pool guy will constantly go out to make sure it was looking clean!

Great

Staff was friendly, thanks a lot to the lady in the lobby, we checked in around 9:30pm i don’t remember the name but i would like to leave a good review for her. Thanks a lot!!

Air Conditioner was not functioning as we tried to make the room less cold. We had to stop the A/C. The coffee corner had no dairy creamer. During check out time, the elevator (only one was in service out of 3) stopped working. We had to walk down from the 5th floor. When informed to the front desk there was no apologies rendered or even an enthusiasm shown to get it fixed. My wife, fresh from a major surgery had to walk down for 5 floors. Terrible stay. Will never visit this Marriott again.

Staff very friendly and helpful