Houston Grand Hotel - River Oaks

New staff, better training

Clean, staff is great, good location!

Very nice

Rooms are dated and bed not very comfortable. Plugs and plugs and switches need a refresh.

The property itself is truly GRAND. We appreciated the lavish attention to details, from the flowers and the design elements of the hotel. Also, my colleague and I noticed the smell of the hotel is refreshingly fragrant. The breakfast provided by the conference organizer was replete with choices and options, especially protein! The hotel wait staff was attentive, clearing our dishes and anticipating our every need. They were also very polite and offered smiles at every turn. My room, too, was truly grand, with a king-sized bed and plenty of room to spread out belongings. My suit got wrinkled in my suitcase on the flight, so having the amenity of the iron and ironing board was convenient. The coffee provided was yummy, too. It is soooo minor, but for the coffee in my room, I would have liked some more of the creamer for the following day of my two-night stay. Again, so minor. I could have told the front desk, but I didn't want to inconvenience them. They are already just so warm and hospitable, from the check-in to checking out. Also, the hotel location is desirable, and everyone told me about how awesome the restaurant scene is in Houston. But one would have had to take a taxi or an Uber to get to them. The hotel itself is in a business environment with many upscale townhouses around it. So, it may be a zoning issue.

The property itself is truly GRAND. We appreciated the lavish attention to details, from the flowers and the design elements of the hotel. Also, my colleague and I noticed the smell of the hotel is refreshingly fragrant. The breakfast provided by the conference organizer was replete with choices and options, especially protein! The hotel wait staff was attentive, clearing our dishes and anticipating our every need. They were also very polite and offered smiles at every turn. My room, too, was truly grand, with a king-sized bed and plenty of room to spread out belongings. My suit got wrinkled in my suitcase on the flight, so having the amenity of the iron and ironing board was convenient. The coffee provided was yummy, too. It is soooo minor, but for the coffee in my room, I would have liked some more of the creamer for the following day of my two-night stay. Again, so minor. I could have told the front desk, but I didn't want to inconvenience them. They are already just so warm and hospitable, from the check-in to checking out. Also, the hotel location is desirable, and everyone told me about how awesome the restaurant scene is in Houston. But one would have had to take a taxi or an Uber to get to them. The hotel itself is in a business environment with many upscale townhouses around it. So, it may be a zoning issue.

We enjoyed our stay that much that we have rebooked for when we return to Houston

An absolutely wonderful experience! A special thank you to the entire team for the generous upgrade and exceptional hospitality. Everything was spectacular. I have loved this hotel for years, even when it was the St. Regis. My only suggestion would be to enhance the lovely little café by extending its hours until at least 5 PM and offering a wider selection, perhaps egg wraps and a few afternoon snacks. Everything I tried was absolutely delicious! Overall, a beautiful property with an exceptional team. I absolutely love this hotel and highly recommend it!

Los desayunos fueron "out of this World" Practicamente todo estuvo super-bien!

Great Classic Hotel in Houston

Excellent staff ,..clean and quality rooms and facilities.. thank you !

The restaurant at hotel needs some update

This is a nice hotel but it needs attention. Air conditioning issues as well as plumbing issues. For the price it was ok but it’s a tired property

Unfortunately Location was the only plus for this hotel! Hotel staff was not friendly and when I asked if we could have an upper level room I was told NO because I booked thru another source! For price staff veryshould have been more accommodating. Very disappointed ? Read above

Unfortunately Location was the only plus for this hotel! Hotel staff was not friendly and when I asked if we could have an upper level room I was told NO because I booked thru another source! For price staff veryshould have been more accommodating. Very disappointed Read above

I thought the charge for valet parking was excessive $60 a night????? and the pillows were flat and not comfortable.

I thought the charge for valet parking was excessive $60 a night????? and the pillows were flat and not comfortable.

Location Old facilities, rude staff.

Location Old facilities, rude staff.

Valet cost was too high, had to park in parking garage across the street.

Valet cost was too high, had to park in parking garage across the street.

Great place but parking is $65/night

The bedding is soft and pillows are awesome. I’m fussy about a nice bed and this was outstanding. Also notable and so rare these days: a nice bath and the water flow was strong and water hot. Had two relaxing soaks during my stay, making sure to savor a hotel who doesn’t skimp on what it takes for a guest to have a relaxing stay. Will come again!!

Its always a nice stay at this hotel. the rooms are nice and the place is clean.

This is a very pretty but somewhat dated hotel. It’s time for some serious upgrades to decor and facilities if they want to be a luxury hotel. Phones don’t work, rooms have limited outlets (and no USB-C), dingy old showers. Everyone was very nice and the beds were comfortable. The only thing that was truly unacceptable was the room service food. It was literally disgusting. Pre-cooked rubbery chicken on a ceasar salad for nearly $50 including delivery fees.

The hotel was definitely 5 Star.

I prepaid for 2 days on the breakfast credit. I did not want to eat breakfast there on the 2nd day. I don’t like that they did apply the credit to my $178 breakfast bill from the day before.

I prepaid for 2 days on the breakfast credit. I did not want to eat breakfast there on the 2nd day. I don’t like that they did apply the credit to my $178 breakfast bill from the day before.

Brilliant Hotel! Always clean and Tidy, very relaxed hotel! Will def stay again!

Restaurant in hotel, closeness to venue There is No parking for POV. Forces to park in parking garage across the street that is not even associated to the hotel. Or Forced to pay for Valet parking which is $63 a night. I’ve stayed in hotels with better accommodation for better price.

Restaurant in hotel, closeness to venue There is No parking for POV. Forces to park in parking garage across the street that is not even associated to the hotel. Or Forced to pay for Valet parking which is $63 a night. I’ve stayed in hotels with better accommodation for better price.

Old hotel but good bones. Needs a renovation. Valet is too expensive

Beautiful place N/a

Beautiful place N/a

Wonderful staff and great pool area!

Very friendly and comfortable Nothing apart from valet pairing $63

Loved this hotel. Huge rooms and amazingly furnished. Very chic and modern.

This is a well-located, great hotel to stay at in Houston -- with very close access to the Galleria and River Oaks.

The shower: not able to have low pressure with a decent temperature. The high pressure was painful. They charged me twice, once through Booking once directly the hotel. Still waiting on the refund...

Hotel rooms are nice , but bar and restaurant are out of date.

Na

Pet friendly

We enjoyed our stay, room is spacious and cozy the only downside side is we booked two queen beds and we ended up having two full size beds little bit smaller than we were expected but it was nice!

No free parking and staff

MUY MAL MANTENIMIENTO EN CUARTOS Y ELEVADORES. MUY CARO EL HOTEL PARA TAN BAJA CALIDAD.

The property is ok but very dated and deferred maintenance is visible especially outside. There is no self parking on property only valet And the cost is really high. The staff is very pleasant. I would go back if the price was right but would uber to and from appointments as it would be cheaper than the valet charge

Staff was professional, attentive & friendly.

When we let the staff know that when we called for extra towels, Kleenex, etc due to the bathroom not being serviced, that evening they left a thoughtful note and had cookies and chocolate covered strawberries waiting for us. We appreciated them making things right.

This hotel is gorgeous in every way. Every detail is taken care of, and all of the staff are polite, helpful, and friendly. The rooms are very spacious and well-appointed. I would highly recommend booking this property.

We had had great time - everyone was exceptionally friendly and helpful!

The place was great, I believe it’s the old St. Regis hotel, would definitely stay again

Loved this hotel! I am actually looking forward to returning again. Thank you John and team. What an experience!

Convenient location

I was surprised by how great this hotel was z beautiful property and helpful staff.

Glad the hotel is in good hands with committed people. Renovations are planned and the Grand will be the very best hotel in Houston.

Lovely place to travel with children too.

All the staff are amazing john the bellman and Harry the bartender thanks guys

Lovely hotel. Most attentive staff in Houston.

We absolutely loved our stay and we will be staying there again.

Highly recommend this property. Great location, clean and incredible bar staff and service all around.

Clean room in a great location

Pool area needs renovation.

Older hotel but spacious and comfortable rooms. Wonderful bar area with friendly bartender. Room service was timely and delicious.

Location

It was nice hotel. Room was big and clean. Furniture arrangement in room was very convenient. Room service was excellent. Bathroom and shower were very clean and big. We had nice stay

Front door gentleman was extraordinary! Beard Guy!

Clean room and good service

Fantastic staff and service

Great service and beautiful hotel; however, it is definitely past its prime. The hotel is in need of updating and a renovation.

Beautiful property!

Always my favorite place

Very unfortunate that such hotel couldn’t do much to fix situation or improve experience . Went for weekend to attend an event , from arrival we were informed the second day water will be off all day. Without any consideration how we would shower or even use restrooms. Situation didn’t end by one day second night also water was shut off.

Nice place near a venue we attended

Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.

Property needs to be updated

Older hotel. Not up to St Regis standards or prices.

Great stay!!

Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again

Our stay was short but comfortable..my only wish was for a Little more water pressure in the shower.

It was nothing less than amazing. The staff is great. Customer service is definitely something they work hard on.

Great Romantic Getaway.

Wonderful staff at front desk and restaurant.

Great service and extremely polite.

It was very nice. However, I did not like the fact that dogs could stay in all of the rooms. I thought there was a designated space in the hotel for dogs to stay in. My son is allergic to dogs.

Very nice hotel.

The staff was very professional and attentive.

Excellent property

Excellent service and attention to detail.

I remember when it was the Remington started by Mrs. Schollkopf in 1982. Still just as nice.

The hotel team is very nice and warm The property rooms are dated

all the fabrics in the hotel need to be replace . def a not $600.00 room .

Wonderful time at the St. Regis. Great property. Few small things, like wallpaper peeling a bit, but great time and wonderful experience.

The hotel is undergoing some remodeling which is good because its pretty dated. The stay was fine for a quick overnight stay but it wasn't comfortable enough to enjoy a full weekend.

Very attentive staff! Excellent service

The property needs a refurb, everything felt liek it was 30 years old and they charge a premium price and they charge for everything

Amanda at the front desk was excellent.

My wife and her mother stayed here for 2 nights o they could enjoy some exibitions at the museum. They had a wonderful tome nd really enjoyed the safety and conveinience of the location, the cleanliness of the hotel and friendliness of the staff. We will definitley use the hotel again and reccomend it to anyone that asks

Rooms seemed clean enough, but very tired looking in a sea of '70s beige with dark brown vinyl seating. The one fabric lounge was stained and dingy. All is needing a serious refresh. We have stayed in other St. Regis locations, Florence being one of the pre-covid latest and as expected the facilities and experience certainly matched the price range. This one, not so much. I have used Houston location in past decades for business, so I can sadly say, not much has changed since that time.

Decent. Wasn’t near the experience or expectation compared to the St. Regis in Atlanta, GA. I was expecting something a lot better but it was not close to the aforementioned St. Regis, nor a Four Seasons and Ritz Carlton.

Top notch all the way around. $42/night for valet parking took it down a notch. Kind of ridiculous. We are not downtown!

Location

Always a great stay.

Beautiful hotel. Warm and friendly service. Thank you!

This was excellent . The check in staff especially Amy and the Valet guy ( sorry I forgot his name ) were spectacular. The service was great and all the staff including the house keepers were very respectful and helpful.

We were very pleased with the St Regis Hotel, they went out of their way to make our daughter and her husband’s Honeymoon night very special! I would definitely use them again! We go there Easter time and they do a fabulous job with the food!

Flush properly and the heater/AC DID NOT WORK!

Great property. Great design. Great staff. Will stay there more in the future.

Friendly staff however! If you check in around the u need to wait until 5 to get food. No in room dining. No alcohol in room.

Fantastic hotel and staff. Would highly recommend. Room was beautiful and quiet.

Basically a 1990"s style hotel. nothing special. good location.

The staff was amazing. We were met with complimentary champagne. They brought our luggage to our room. More complimentary champagne in the hotel bar. Later we returned to the bar for live music until 1am. The room was clean, spacious and comfortable. Very pleasant stay!

Personally i thought The food at the hotel was really bad.

More than anything though, I couldn’t have been more disappointed in the quality of the food We ordered from room service. It was Luke warm when it arrived, the flavor of a $34 meal was SO poor & unappealing. The cheeseburger was nearly inedible in every aspect. The complimentary bread was even slightly stale. I was so disappointed with the entire room service experience. I expected the best from a place revered as one of the best.

great place. I will be back

The boutique-size of the property was impressive. Staff was very attentive.

Excellent

Nice property with great appearance, nice furnishing in the common area`s and some great art. The room was well appointed, clean and comfortable. The staff were all very friendly, professional and helpful.

Great breakfast!!!. Not much to do in the neighborhood.

I thanked and tipped him to show my gratitude

Friendly staff