Houston Grand Hotel - River Oaks

Exceptional

Brilliant Hotel! Always clean and Tidy, very relaxed hotel! Will def stay again!

Restaurant in hotel, closeness to venue There is No parking for POV. Forces to park in parking garage across the street that is not even associated to the hotel. Or Forced to pay for Valet parking which is $63 a night. I’ve stayed in hotels with better accommodation for better price.

Old hotel but good bones. Needs a renovation. Valet is too expensive

Beautiful place N/a

Wonderful staff and great pool area!

Exceptional

Very friendly and comfortable Nothing apart from valet pairing $63

Superb

Loved this hotel. Huge rooms and amazingly furnished. Very chic and modern.

This is a well-located, great hotel to stay at in Houston -- with very close access to the Galleria and River Oaks.

Location is good. The room is spacious and clean. The shower: not able to have low pressure with a decent temperature. The high pressure was painful. They charged me twice, once through Booking once directly the hotel. Still waiting on the refund...

Breakfast was good Only in bathroom the light was low it was hard to shave and hard to makeup

Hotel rooms are nice , but bar and restaurant are out of date.

Si can’t believe the $67 valet parking charge, I’m never staying at this hotel again.

Location and md facilities. Si can’t believe the $67 valet parking charge, I’m never staying at this hotel again.

Vintage room decoration, well maintained and clean

Na

Superb

Pet friendly

We enjoyed our stay, room is spacious and cozy the only downside side is we booked two queen beds and we ended up having two full size beds little bit smaller than we were expected but it was nice!

No free parking and staff

Very good

MUY MAL MANTENIMIENTO EN CUARTOS Y ELEVADORES. MUY CARO EL HOTEL PARA TAN BAJA CALIDAD.

The property is ok but very dated and deferred maintenance is visible especially outside. There is no self parking on property only valet And the cost is really high. The staff is very pleasant. I would go back if the price was right but would uber to and from appointments as it would be cheaper than the valet charge

Staff was professional, attentive & friendly.

When we let the staff know that when we called for extra towels, Kleenex, etc due to the bathroom not being serviced, that evening they left a thoughtful note and had cookies and chocolate covered strawberries waiting for us. We appreciated them making things right.

This hotel is gorgeous in every way. Every detail is taken care of, and all of the staff are polite, helpful, and friendly. The rooms are very spacious and well-appointed. I would highly recommend booking this property.

Staff was helpful. My room was very spacious and clean. I liked the patio with chairs and the large tub. I would have really liked a coffee shop with speciality drinks.

Staff was helpful. My room was very spacious and clean. I liked the patio with chairs and the large tub. I would have really liked a coffee shop with speciality drinks.

We had had great time - everyone was exceptionally friendly and helpful!

The place was great, I believe it’s the old St. Regis hotel, would definitely stay again

Great location, good price and surprisingly pretty.

Great location, good price and surprisingly pretty.

Loved this hotel! I am actually looking forward to returning again. Thank you John and team. What an experience!

Convenient location

I was surprised by how great this hotel was z beautiful property and helpful staff.

Glad the hotel is in good hands with committed people. Renovations are planned and the Grand will be the very best hotel in Houston.

Lovely place to travel with children too.

All the staff are amazing john the bellman and Harry the bartender thanks guys

Exceptional

Fresh flowers

Fresh flowers

Lovely hotel. Most attentive staff in Houston.

We absolutely loved our stay and we will be staying there again.

Highly recommend this property. Great location, clean and incredible bar staff and service all around.

Clean room in a great location

Pool area needs renovation.

Older hotel but spacious and comfortable rooms. Wonderful bar area with friendly bartender. Room service was timely and delicious.

Location

It was nice hotel. Room was big and clean. Furniture arrangement in room was very convenient. Room service was excellent. Bathroom and shower were very clean and big. We had nice stay

Front door gentleman was extraordinary! Beard Guy!

Clean room and good service

Fantastic staff and service

Great service and beautiful hotel; however, it is definitely past its prime. The hotel is in need of updating and a renovation.

Beautiful property!

Always my favorite place

Very unfortunate that such hotel couldn’t do much to fix situation or improve experience . Went for weekend to attend an event , from arrival we were informed the second day water will be off all day. Without any consideration how we would shower or even use restrooms. Situation didn’t end by one day second night also water was shut off.

Nice place near a venue we attended

Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.

Property needs to be updated

Older hotel. Not up to St Regis standards or prices.

Great stay!!

Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again

Our stay was short but comfortable..my only wish was for a Little more water pressure in the shower.

It was nothing less than amazing. The staff is great. Customer service is definitely something they work hard on.

Great Romantic Getaway.

Wonderful staff at front desk and restaurant.

Great service and extremely polite.

It was very nice. However, I did not like the fact that dogs could stay in all of the rooms. I thought there was a designated space in the hotel for dogs to stay in. My son is allergic to dogs.

Very nice hotel.

The staff was very professional and attentive.

Excellent property

Excellent service and attention to detail.

I remember when it was the Remington started by Mrs. Schollkopf in 1982. Still just as nice.

The hotel team is very nice and warm The property rooms are dated

all the fabrics in the hotel need to be replace . def a not $600.00 room .

Wonderful time at the St. Regis. Great property. Few small things, like wallpaper peeling a bit, but great time and wonderful experience.

The hotel is undergoing some remodeling which is good because its pretty dated. The stay was fine for a quick overnight stay but it wasn't comfortable enough to enjoy a full weekend.

Very attentive staff! Excellent service

The property needs a refurb, everything felt liek it was 30 years old and they charge a premium price and they charge for everything

Amanda at the front desk was excellent.

My wife and her mother stayed here for 2 nights o they could enjoy some exibitions at the museum. They had a wonderful tome nd really enjoyed the safety and conveinience of the location, the cleanliness of the hotel and friendliness of the staff. We will definitley use the hotel again and reccomend it to anyone that asks

Rooms seemed clean enough, but very tired looking in a sea of '70s beige with dark brown vinyl seating. The one fabric lounge was stained and dingy. All is needing a serious refresh. We have stayed in other St. Regis locations, Florence being one of the pre-covid latest and as expected the facilities and experience certainly matched the price range. This one, not so much. I have used Houston location in past decades for business, so I can sadly say, not much has changed since that time.

Decent. Wasn’t near the experience or expectation compared to the St. Regis in Atlanta, GA. I was expecting something a lot better but it was not close to the aforementioned St. Regis, nor a Four Seasons and Ritz Carlton.

Top notch all the way around. $42/night for valet parking took it down a notch. Kind of ridiculous. We are not downtown!

Location

Always a great stay.

Beautiful hotel. Warm and friendly service. Thank you!

This was excellent . The check in staff especially Amy and the Valet guy ( sorry I forgot his name ) were spectacular. The service was great and all the staff including the house keepers were very respectful and helpful.

We were very pleased with the St Regis Hotel, they went out of their way to make our daughter and her husband’s Honeymoon night very special! I would definitely use them again! We go there Easter time and they do a fabulous job with the food!

Flush properly and the heater/AC DID NOT WORK!

Great property. Great design. Great staff. Will stay there more in the future.

Friendly staff however! If you check in around the u need to wait until 5 to get food. No in room dining. No alcohol in room.

Fantastic hotel and staff. Would highly recommend. Room was beautiful and quiet.

Basically a 1990"s style hotel. nothing special. good location.

The staff was amazing. We were met with complimentary champagne. They brought our luggage to our room. More complimentary champagne in the hotel bar. Later we returned to the bar for live music until 1am. The room was clean, spacious and comfortable. Very pleasant stay!

Personally i thought The food at the hotel was really bad.

More than anything though, I couldn’t have been more disappointed in the quality of the food We ordered from room service. It was Luke warm when it arrived, the flavor of a $34 meal was SO poor & unappealing. The cheeseburger was nearly inedible in every aspect. The complimentary bread was even slightly stale. I was so disappointed with the entire room service experience. I expected the best from a place revered as one of the best.

great place. I will be back

The boutique-size of the property was impressive. Staff was very attentive.

Excellent

Nice property with great appearance, nice furnishing in the common area`s and some great art. The room was well appointed, clean and comfortable. The staff were all very friendly, professional and helpful.

Great breakfast!!!. Not much to do in the neighborhood.

I thanked and tipped him to show my gratitude

Friendly staff

Quiet, beautiful and such a nice staff! Great pool and nice spa.

Thank you St Regis for a sweet Anniversary getaway. We appreciate the nice touch of Champagne and strawberries. The room was clean and spacious and we loved the location. Close to our dinner spot Eunice.

I also need to tell you that when I was driving back in the evening back to San Antonio after checking out that morning, I realized left some expensive jewelry in the safe. I called the Hotel and asked the girl who answered if she could please check the safe in my room and call me back. She called back and reported that she had my jewelry and would ship it back to me. I am very greatful for the honesty and efficiency of your staff. .

Quiet Nice spacious rooms

My only issue with the visit was I made a late reservation on Expedia but one hour later there was no record when I arrived at the hotel. The man at the front desk was very helpful and figured it out, so I really appreciated his effort. I wanted to raise the issue because I had just missed a connection and had a midnight note check in and a 7:30am departure and every minute counts

Incredibly outdated and inefficient, bit of chaos really...

Just wasn't impressed, compared to other 5 star hotels I have stayed at

This is a smaller boutique hotel in town in Houston. The building is older and really lovely. Marble floors, beautiful woodwork. Very quiet on the weekend, even with several wedding parties at the hotel. The staff is excellent without being obsequious. Amazing flower displays in the lobbies. Fantastic breakfast in a sunny veranda.

Nice staff and very friendly

Great location close to shopping & great restaurants.

We had an excellent experience. Nothing to change or improve since everything is letter perfect.

Restaurant lacks ambiance, ZERO vibe and hard to get to.

Too old

First rate hotel in every way, from the rooms to the service and everything in between.