Hotel Ylem

It was a nice boutique hotel in a great location. Definitely a hidden gem. It perfect for solo travelers. It was a great stay and I'll definitely visit again. Be sure to check your bedding and also make sure housekeeping comes and cleans. Other than that it was a great stay.

Clean rooms, nice staff. Will definitely again.

A clean quiet room. It was also close to MD Anderson which was nice. It would be nice to have a washcloth . Also at our check-in, the gentleman was not very nice . He didn’t say anything about the amenities and he didn’t even tell me which direction my room was. I had to ask.

The staff was very kind and helpful, breakfast was good and the free Uber to Texas Children’s Hospital was very much appreciated.

In our room, the shower was not draining properly and was backing up. We also had a hard time getting hot water so a few times we had to take cold showers. Our key randomly stopped getting us in our room but the staff was able to get that fixed for us.

Centrally located for travel to NRG & the medical center.

The staff is always friendly and helpful. They have transportation to our medical centers and doctors. The discount is sometimes lower than booking. Com but not always. Decent breakfast. Walking distance to several eating places. We stay here frequently, but this time, the room ,#116 wasn't the best of rooms. It's big and roomy king size bed. It had no table,only 1 trash can and it was in the restroom . One bedside table with no lamps. I don't know if management has changed or what changed but they didn't have any regular coffee for the rooms . The bathroom had towels but no wash clothes, the shampoo and conditioner dispenser were out empty. We have never had problems in the past we have stayed here numerous times. We will go back again, just hope things will be back to normal. Everyone has a bad day once in a while.

10/10 would come again :)

Unusual in decor - very nicely located for us to get to the MD Anderson cancer center. Really appreciated the Uber service to the hospital. Nothing really -

No parking fees and they pay for uber to and from MD Anderson.

More parking very limited

Nice people They don’t clean unless you ask them early in the morning.

Always excellent. Have stayed there many times for MD Anderson access and events. Excellent location.

Overall, this was a decent place to stay. I was a little disappointed that our room wasn't ready on time. I reserved a room with two queen beds. When we got into the room, it was one queen bed, there were 3 of us. The room was so musty smelling. The front desk stated this was an error on Expedia's end. I book everything through Expedia and have never had this issue. Needless to say, they were sold out of rooms with 2 queen beds because of a concert. I asked for a cot, which they provided, and it was horribly uncomfortable. The room only had 2 towels and one washcloth; I had to ask for more and was still not given enough washcloths. I had to ask for an ice container as well. There was only one garbage can, which was in the bathroom, very inconvenient. It's the simple things that can help to make this place a better stay.

Our room had a horrible urine smell to it upon arrival. The bar was closed on a weekend. Ice machine down the hallway was out of service. But it was close to the concert center that we were going to so it was conveniently located.

The staff and the quirkiness of the place Some fixtures were outdated and some areas didn’t smell good

Exceptional

The hotel was nothing like the pictures on the Expedia site. The first thing we saw was a clogged toilet. The floors had not been cleaned. The cloth fabric on the chair had stains on it. The chair leg was broken. We were booked for 3 days and only stayed 1 day. We asked Hotel Ylem for a refund and were told we had to get the refund from Expedia. When we called Expedia about the condition of the Hotel, Expedia said the refund would have to come from Hotel Ylem. Expedia is a sponsor of Hotel Ylem and in our opinion should provide us with the refund. Instead, Expedia apologized and gave us a $50 customer credit as a courtesy to be used toward our next booking. I can assure you we will not be using Expedia ever again and will not recommend Expedia to anyone else.

I always enjoy YLEM as my place to vist when attending any events at the stadium. Great location, feel safe, always, and fun folks seem to reside during my stay. Great places to quench your thirst and walking distance to many eatery. One big family each stay i have had!!

It was an awesome experience staying there. Breakfast was good, Staff are very friendly and a great location.

Stayed for a long weekend with my family. Was pleasantly surprised. Hotel was very convenient to the stadium, which is what we were looking for. I felt the hotel was safe, the accommodations in our room were spacious, the daily breakfast was great as an option. The only drawbacks I had were lack of amenities to purchase drinks, our room had several extension cords run behind the beds, which made me a little nervous, however all outlets worked perfectly, and had to ask for towels and washcloths as we were only provided to initially. The staff was very friendly and accommodating. Would definitely stay again!

Very cool vibe. Walking distance for food, and complimentary Uber for guests that need to go for medical appointments. No complaints.

Very cool vibe. Walking distance for food, and complimentary Uber for guests that need to go for medical appointments. No complaints.

It looked much better on line than in reality. Our room had electrical problems like outlets and lights not working. Our phone to the front desk didn't work. We got in late and didn't realize all the problems until the next day. Not enough towels and no extra pillows or blankets. We tried to leave by checking out early, since we booked on this website, that wasn't possible. So we ended up paying for 2 hotels.

It looked much better on line than in reality. Our room had electrical problems like outlets and lights not working. Our phone to the front desk didn't work. We got in late and didn't realize all the problems until the next day. Not enough towels and no extra pillows or blankets. We tried to leave by checking out early, since we booked on this website, that wasn't possible. So we ended up paying for 2 hotels.

Lovely front desk! Very attentive

Booked a king bed room through Expedia and then when we got there they told us they sold out so we had to settle for a queen. Ceiling and walls have muck/dirt on them, no lamps, and no phone. A/c worked great and tv works as well as it didn’t smell bad. You get what you pay for I guess?

Outdated

Good

Things that my room didn’t have that I would expect in rooms: bathroom towel hanger, washcloths, toilet paper holder, liner for the ice bucket, Things that could be improved: there was lint on the carpets, hair on the back of the toilet, and pink mildew in the shower. All small things but they are pretty noticeable and a pretty easy fix.

Very good

Lamp and tv remote were not working, areas weren’t very clean and some pillows were not full sized pillows.. overall it was an okay stay. I did like the visuals of the hotel, very nice.

My stay at Hotel Ylem was one of the best trips of the last decade! The staff was incredible and the space available for guests was sublime. The lobby area flows into a unique café/bar area where breakfast is served in the mornings. The same area becomes a cocktail lounge in the evenings. I spent many hours here working and communicating with family. The relaxed vibe of the staff made it feel like I lived in the neighborhood and just stopped by to take care of a few things. I don’t want to name all the staff I met, but each provided a unique take on Houston and were kind, courteous, and professional. No real critiques. The only things really lacking were very small soft touches that could warm up the feel of the rooms. That said, I appreciated the efficiency of the space and respect the decisions made to minimize cleaning/maintenance costs.

My stay at Hotel Ylem was one of the best trips of the last decade! The staff was incredible and the space available for guests was sublime. The lobby area flows into a unique café/bar area where breakfast is served in the mornings. The same area becomes a cocktail lounge in the evenings. I spent many hours here working and communicating with family. The relaxed vibe of the staff made it feel like I lived in the neighborhood and just stopped by to take care of a few things. I don’t want to name all the staff I met, but each provided a unique take on Houston and were kind, courteous, and professional. No real critiques. The only things really lacking were very small soft touches that could warm up the feel of the rooms. That said, I appreciated the efficiency of the space and respect the decisions made to minimize cleaning/maintenance costs.

There were only two dingy bath towels available. No wash towels nor hand towels. We had to run the shower for 15mins before we could get any warm water. Threshold was missing, it was concrete. AC had black spots on vents. We sprayed lysol daily. We went to Target and purchased bath towels and pillows.

great location

Everything was average except for the cleanliness. There were multiple stains throughout the room.

My experience during my recent stay was excellent. Everything was clean, the room was in great condition, and we had no issues at all. Our stay was comfortable and pleasant. Overall, a very positive experience!

The walk in shower. Room so spacious. Quiet and comfortable.

The walk in shower. Room so spacious. Quiet and comfortable.

Dirty bed the hot water did not work. Staff is very rude. Take 10 days for your deposit to get back on your card.

The room was not very clean. The carpet needed to be vacuumed, and the chair and bed frame surfaces were dirty. The bathroom was clean, though. There was nothing on the wall (unlike in their pictures). The lobby and other areas also looked good and clean.

They falsely advertise the pictures online, they are not the same in person, they make you pay $25 for additional parking, everything is a money grab with this hotel.

Staff were great…fun funky place, clean and comfortable. A few maintenance/improvement items noticed. Bar was not impressive.

I loved my stay. I did check out early bc my sister was put in a room the night.

Very noisy at night. Someone talked or argued very loudly in the midnight. It lasted for an hour . Nobody could sleep.

I love finding unique hotels! I loved how it was set up and decorated. The room was large, quiet, clean and comfortable.

I love finding unique hotels! I loved how it was set up and decorated. The room was large, quiet, clean and comfortable.

Buena ubicación, limpio, comodo, cuenta con lo necesario, y el personal muy amable.

I liked how close it was to the stadium and places to eat. Where do I start! I do an inspection before I settle in my room. I noticed the water pressure was horrible and there were no lamps, tissue, or hangers. I went downstairs to let the front desk know and she switched my room. My second room was more of the same! But I just settled because I was tired and at least the water pressure was better. I stayed for the R&B concert. No information was given to me about parking or shuttle services until after that facts. I was annoyed because my car could’ve been towed without the parking voucher. They also cut off the water in my cousins room because they wanted us out before our checkout time. Don’t offer late checkout if you’re not going to honor it. For the length time I was there (4 days), I wasn’t impressed and I won’t be returning.

Really nothing!

!

Always friendly - and I feel safe when teaveling along

Room was disgusting & I have picture and the property refused to give me a refund. Told me I had to go through Expedia then lied to Expedia and told me they offered me a new room.

breakfast not that good

I love the staff here at this hotel. Everyone is very friendly. Great place to stay for access to Texas Medical Center or the nearby sports stadiums.

Very nice staff

I was very disappointed with this stay, staff was friendly but room was dirty, towels had left over hair on it, stains, bed frame with stains. Window blinds didn’t close all the way, and more hair on bed. Outside room the facility was decorated very well and very nice vibe. Unfortunately that was the only nice thing I experienced.

Enjoyed our stay. The room was very comfortable.

We have been here many times. Always excellent and close to MD Anderson Hospital.

When I requested decaf coffee, I was given regular coffee grounds and told to simply add water. These were not instant coffee granules; they needed to be brewed and filtered. This showed a lack of basic attention to cleanliness and guest service.

It was a comfortable stay the decor was unique but cute. However the cleanliness could be a little better. I found a piece of broken glass in the restroom. The cable reception was not what I expected. Couldn’t see the game.

Will definitely stay here again.

I am on a keto diet and I was so impressed with the breakfast. Most hotels have just carbs . The breakfast was incredible. My kids and I loved it . I totally recommend this hotel. Clean, friendly staff and the breakfast is the best.

Staff were very friendly and helpful but the rooms could use a deep cleaning. There were several stains on the fabric headboard and the fabric bed enclosure. Even though room had dark carpet, stains were still evident. The room and bathroom were a decent size with adequate room for luggage. The free continental breakfast was average and consisted of mainly bagels, cereal, pancakes and bread. No egg nor meat available. The hotel is in an very good location with shopping, restaurants, and medical facilities with 5-10 minutes away. Overall, it was a decent stay but would have been much better if they shampoo or replace the areas mentioned above.

clean hotel, very nice I enjoyed my stay!

Hotel charged my credit card twice. I called the front office and said they only see one. Charge on their end. I explained to him that my own credit card company sent me an email to see if the Hotel had charged me twice which they had. So I had to open a dispute charge with Capitol One which they did end up returning the money. Just beware of Hotel Ylem charges.

I like the price. The breakfast was not good at all. The bar was interesting. But dead. They need to add happy house. Karaoke or a live band on the weekend.

Excelente ubicación y muy bonito diseño interior

Hotel is super cute. A true hidden gem. Check in staff was super nice and room was clean and tidy.

It was a great place to stay at great security employees was great

Great atmosphere

Na

The property itself has been updated nicely but the floor in our room was very dirty. There was a huge wad of hair and some other sort of hair laying between the beds. In a place that should’ve been easily vacuumed. The next day I asked for the floors to be vacuumed well. That evening when we got back to our room the large wad of hair was still there and when we moved a blanket on our bed and there was a fake eyelash ON the bed. Later that night another fake eyelash was stuck on a pair of my slippers that had been at the room. I had just put them on and realized there was something in them. I was really disappointed that the floor was so dirty - even after asking them to make sure they were vacuumed and even showing them the picture.

Nice and friendly service

dhhdh

I checked in . But the room smell too bad.and I cancel it.

The staff clearly cares about both the property and their guests. The décor is cute, homey, and unique, giving the hotel far more personality than a typical chain. There’s a water, tea, and coffee station available all day, complimentary breakfast in the morning, and even a bar open in the evening. The common areas are also great. Today, I needed to continue working after my late checkout, and I was able to do so comfortably and peacefully. The Wi-Fi was stable and reliable throughout. One of my favorite touches is the large selection of snacks available for purchase, displayed in a charming “mother’s china cabinet.” It perfectly captures the warm, thoughtful character of the place. A comfortable, welcoming hotel with lots of personality—I continue to come back.

I just dissapoint of my stay theres no wifi for 2days

We have been using this hotel for the last 10 years every time I come to Houston. The staff is always friendly. The atmosphere is always close cozy and feels like a perfect place for couples to stay. It’s always affordable and it is so close to the Medical Center with easy roads to quickly get there, and you are in a central location to head to Galveston for a day or even to outlying areas like Pearland and back to the hotel for an easy day trip.

It is located near most of the stores

a/c The breakfast is so good and fresh

like they never change it.

Great place, clean, free breakfast, and free Uber to MD Anderson. Everything I needed.

Staff was friendly.

Very nice one of my favorite places to stay in Houston

At 6:30 a.m., I called the front desk because we had no warm water. I explained to La Toya that my special-needs daughter needed to shower before an important doctor’s appointment. She said someone would come check it, but no one did. When I called again at 7:20 a.m., she was very rude, told me maintenance didn’t arrive until 9:00 a.m., and hung up on me. When I called back for her name, she raised her voice at me. I had to shower my daughter with cold water before her appointment. Maintenance problems happen, but there is no excuse for a lack of compassion and respectful customer service. This has always been my daughter’s favorite hotel, which makes today’s experience even more disappointing. I truly hope management addresses this.

The A/C didn’t work well, the bar was not operable or open, they did not have a shuttle to the stadium, and the bed was so uncomfortable. The breakfast was not very good. They only had omelettes with cheese, there was not very much else I could eat. Not knowing what else had dairy, it was sad since I cannot have dairy. And I drank the tiny cup or black coffee because they only had creamer with dairy in it, even though the coffee mate says dairy free, it is not. I will definitely choose a different location for our stay next time.

Old furniture with plenty of stain that have been there for months if not years. Moderately clean room. Plenty of missed spots

The king size bed was clean and super comfortable. The walk in shower was large and roomy. The ac unit was moldy making the whole room smell moldy. There was no body soap in the container in the shower. Phones took all night to charge and only charged to about 80% by morning. No lamps by the bedside. Breakfast was free, but no waffle maker. There were premade pancakes and french toast. Hotel was quiet and peaceful.

We stayed here a week before and really enjoyed the quirky atmosphere. However, this time we had 2 rooms and problems with both. TVs did not work in either. On one, all you got was a Mexican Religious channel, and on the other, only "This channel has not been paid for" was available on ALL channels. There were no table lamps in either room, and there was a shortage of towels in one room. The staff was very sympathetic to our problems, but they did not have any help after hours. We were told that furniture was being removed from the room in anticipation of a change of ownership. Let's hope that helps; it is a unique property.

Clean room, pretty quiet

Average breakfast, housekeeping request only. Close to many restaurants and Target. Ten minutes drive to Rice University.

Great location! Was close to Reliant Stadium, short little walk. Bunch of food choices in the area. Room was clean and cozy and quiet. It was a good choice from all the other ones I was looking at, I would go back. Breakfast was decent, bunch of choices. Thanks for the hospitality.

My room had no lamps. It was nothing like what was pictured.

Great staff and room

Friendly staff and service was greeted. Immediately room was clean and breakfast was good.

Very nice room

The hotel was clean and very close to a lot of stores and restaurants, by using public transportation. Hotel decor and environment was very family friendly. Staff was very nice, the process of requesting house keeping was interesting but eventually worked.

The room was clean and the bed was comfy. AC worked great too. The staff were friendly and helpful. The furniture is a little old but still useful . Breakfast had several choices and was pretty good. Also the price is good. So overall I would recommend this hotel and will definitely stay here again

Absolutely love this place, friendly staff, and breakfast was great!!

I live here twice and really enjoyed the stay every time.

The staff was great too. I've been staying here for yrs for my appointments at MD Anderson.

Hidden gem near TMC and NRG

I loved everything about my experience there I will back again

Not clean

The washing machine doesn’t work 3 dollars

Nice comfort beds. Close to medical center and walking distance to restaurants. This is our go to place when having to travel to the medical center. Staff is always friendly

Room wasn’t ready (no sheets, trash) when we arrived, but staff took care of it right away.

They need to deep clean the rooms

The hotel is a gem with rooms that have a retro feeling, but all works well and is highly functional. Staff is very nice and they have an Uber shuttle to the TMC during the day. Breakfast was simple but fully enjoyable. A stay that makes you smile. And they have free parking on the property.

Would recommend and stay there again

Staff was unhelpful. Door would not lock

Stayed here during Dreamcon. Great staff and spacious room. Breakfast was basic. Bar from 4-10pm. Ice machine on 1st and 3rd floor but 1st floor machine out of service. My headboard was broke. Plenty of restaurants and a Target nearby. Close to downtown but far away enough to not be bothered with the hustle and bustle. Great lobby asethetics. The minor inconveniences did not take away from my stay. Will be back next year.

The property is clean and quiet, rooms are clean and well maintained

Only had 1 big towel & when asked for more, was given 2 small towels. No wash cloths. Soap fell off the wall. Water pressure was lacking. Headboard was not attached to bed. Lamp broken. Guests were loud at many hours of the night. Room was not cleaned during the day/dirty towels taken. Limited breakfast & not enough for guests who weee interested.

Mid-priced, boutique hotel, convenient to the Medical Center. Staff attentive if asked.

I have stayed here many many times for work purposes and have never had any issues. Property is very clean and many options for food choices in the area. When I checked in on Monday afternoon the lady at the desk was very rude and had a horrible attitude. Morning staff Tuesday morning was very nice and polite. I didn’t get a chance to get her name on Monday but this was the worst experience I’ve ever had

Quiet, clean, comfortable bed, excellent staff, close to to medical center and reasonable price. I will return.

Great Comfy bed, Amazing Hot Shower and Room was super cold and relaxing, we will definitely be using this hotel for future stays !!!