Homewood Suites by Hilton Houston NW at Beltway 8, TX

Great spot, room was comfortable and spacious. Stephen at the front desk was excellent. Will be back next time in HTown.

It was a really nice big room and the pool was great!

Clean and Kindly. Food is good as well

Clean room

I would definitely stay again

Nothing Everything

Nothing Everything

Nice clean and quiet place to come

Amazing location

Exceptional

awesome

Not good

Superb

I didn't like that you guys only had one waffle maker . It was taking long for people to cook .It rain when we were there , we wanted to spend time outside but you guys did have a covered patio . Thank you for your service .

I like the space on the rooms . I didn't like that you guys only had one waffle maker . It was taking long for people to cook .It rain when we were there , we wanted to spend time outside but you guys did have a covered patio . Thank you for your service .

Room was awesome Staff were great and Breakfast was the best! Will return

The room that we stayed in was clean as well. Nothing to write home on. It's nice to have a big fridge. However, the rooms are not well maintained. We were in a "suite" with separate bedroom and the TVs in BOTH of our rooms were outdated, half broken with blue screens and channel guides that just scrolled, and we lost signal while trying to watch anything. They were pretty much inoperable. You can look at the attached images to see. One of the remotes was missing the battery cover and just had a piece of tape over it. On top of that the sink for our bathroom area didn't drain at all.

The lady chery was very nice and professional

The lady chery was very nice and professional

Excellent for short or long stays as the rooms give a "home" feel.

The hotel its self was great. What wasn't great was that Expedia lead me to believe I would get a double queen room. By the time they sent the hotel my reservation request all of the queen rooms were reserved. My only option was a king room with a queen pull out couch. My very large teenage son had to sleep on the pull out and it was extremely uncomfortable. The hotel was very apologetic and let me know this is a common issue with Expedia. Let me be clear, in now way was this the hotels fault, it was solely Expedias fault. They were notified by the property that my origin request could not be met and instead of notifying me, they just let it be a surprise when I check in. Thankfully the front desk clerk was helpful.

No

Exceptional

Great stay

The only thing we didn't like was that it was cleaned. As soon as walked in TV was on, trash in the trash cans, bed was undone and toilet has hairs on it.

The location The only thing we didn't like was that it was cleaned. As soon as walked in TV was on, trash in the trash cans, bed was undone and toilet has hairs on it.

The staff was friendly and greeted you with a smile. The room, pool, breakfast eating area all were super clean. The pool was cleaned both days we were there. The hpusekeeping was thorough. This facility is quiet as I was preparing to take an exam next day and very family friendly as we had our 6 year old. Breakfast was buffet and top notch. Professional staff.

the rooms was a good size ,staff was friendly and helpful

The hotel is extremely clean and welcoming. The staff were very polite and helpful. Ready to address any concerns if necessary. Breakfast was buffet style and well maintained. The hotel overall is a nice place for families, business trips etc. The pool area was nice and clean. The hotel stay was perfect and the staff is awesome!!

Exceptional

Exceptional

Not much They had double booked us and told us we had been booked into a different hotel. So at 11.30pm we had to dive to another location. A refund was promised, but as expected...nothing!!

I like that the staff was very friendly and helpful. The furniture was stained and pet hairs were found randomly on things around the room. Very oddly, I found pet hairs on the ironing board of all places. No biggie, I used a sheet that I brought from home to put over it to keep the hairs from getting on my clothes. The fan in the bathroom didn’t seem to work very well, but again it was no big deal.

I like that the staff was very friendly and helpful. The furniture was stained and pet hairs were found randomly on things around the room. Very oddly, I found pet hairs on the ironing board of all places. No biggie, I used a sheet that I brought from home to put over it to keep the hairs from getting on my clothes. The fan in the bathroom didn’t seem to work very well, but again it was no big deal.

Tv in the room was discolored but so minor i almost did not mention it. The front desk man when we checked in was extremely cool. Property was super nice and well updated

Exceptional

Could use better maintenance. The staff was nice but most members were inefficient. The couldn’t provide answers regarding billing nor regarding the grills.

Showed up at 3 couldn't check in until 4 they said house keeping hadn't cleaned the room yet my wife and three kids had to wait in lobby for an hour

Clean room, nice staff, family friendly

Honestly the overall experience is 10/10

The property is very nice the rooms are also excellent they have everything you need. The pool area has a grill and the outside property is clean. There are no random walkers and the parking area overnight is or what I feel is safe for you. 5 stars from me and my children!!!!!!! Will always stay here when coming down to Houston. The rooms have a nice dishwasher, refrigerator and a two burner stove! The room was clean beds, bathroom clean do you hear me!!!!!!!! Staff is excellent and super helpful! Stay here tell everyone you know to stay here eating places, shopping within 10 minutes. Walmart 13 minutes along all the eating places. Thank for the most enjoyable stay that we have ever had!!! Impressed I must say!

No good, it bad

Yes we had a Awesome stay very clean very professional. We loved our stay.

Clean and friendly staff

It was midnight and i was hunting for a hotel... After pre-paying for this stay. Unthinkable. Over just a few dollars gain in room charge? Wow. Best advice, avoid this place like the plague. Funny thing is, the hotel i found was better...(More comfortable, better need) And cheaper! So ultimately, Homewood Suites lost.

My room was not ready until after 6pm, I was lucky I had other people with rooms so I had non pool place to hang out. The pool area with fire pit and BBQ are great. But there were never any towels available. Water in the room would sporadically not be available. House keeping is every other day but they never did anything but empty the 1 garbage so I ran out of toilet paper and had to take it from one of the public ones since there was no front desk after waiting 5 mins. The staff themselves friendly. It's just the hotel couldn't keep up with the amount of desk.

We booked a two room/divided suite here for three people. Upon arrival they overbooked due to an "event" and put us in a smaller unit. Upon checkout they said we cannot adjust the pricepoint downward because we booked through a 'third party'. "It's not our problem." Really???

Courteous staff

room was neat and tidy. Staff very nice

My stay was very pleasant. Loved my room and the property as well, and nice area.

Loved the syaff and rooms. Very clean and spacy rooms. The staff were friendly. Especially the security, took time to let us park in a better area where they can keep watch. The staff made us feel welcomed. This is my second time staying here and loved it.

The bathroom, shower/toilet area is a little cramped. Other than that, totally worth the stay. I would definitely rebook again!

All ok

The stay was great, the staff was nice but I did find a candy or bug dead in the couch bed.

The staff was amazing. Super friendly and kind. It was the room, the bed and shower specifically, which in my opinion, are two of the most important things about a stay. The headboard had a terrible smell about it that I can’t even describe. The headboard has an upholstery layer on it and that smelled so bad, you automatically know that it is unclean. It smelt like old dirty diapers in a dryer on full spin mixed with gym shoes. My wife and I kept smelling ourselves to make sure it wasn’t us that smelt that bad. We slept on the opposite end of the bed to avoid the smell. Even the pillows smelled like trash can. And to make matters worst, while my wife was showering, the water cut off. Like, completely stopped. And never came back on. So that’s that. I don’t think I’d ever stay there again, but the staff has my respect. Both employees we encountered were super helpful and kind.

Staff was very nice & property was kept clean and smelling good

Nice hotel

It was our first time in Houston and the staff was so thoughtful. Nikea suggested somewhere for us to go. Would definitely stay again.

I would definitely book again. Customer service was excellent. (The front desk)

Excellent customer service and the facility itself was great. Front desk lady amazing!! Definitely we would stay there again.

Great smooth check in and out

My room was extremely clean and bed was very comfortable. I slept well in the bed. I would highly recommend this hotel.

This hotel was close to the highway and where we were for a conference. The hotel was clean, comfortable, and quiet.

Great experience

I loved it , will come back all the staff was nice and respectful

Decent breakfast, clean hotel, and helpful staff

Business stay. No problems.

Loved this place I was able to cook the kitchen has everything also did my laundry here! Great hotel and awesome staff

Erica at the front desk was not friendly. Also, she overcharged me for a drink and I had to get a refund at checkout. She’s the type that thinks if she smiles she’s providing good customer service. I reported a broken tile so it would not affect my deposit and we I showed it to her she responded that she needed to wait to see what the maintenance man said. I had been there for 10 minutes with 3 small kids. That response was rude. The guy that checked me out didn’t smile once yet he provided great customer service.

We went to Texas for a Baby Shower it was only for one night 2 rooms I booked Saturday August 3 check in til August 4 ,,, one room we checking after 3pm and left to the baby Shower,, we can back to the hotel after 11pm 2rooms checking 2 adults and 3 kids and my nice got bit we found Bug in the room we call reception the lady came over and took pictures my family left the hotel in the middle of the night,, me and my daughter we were very upset we changed flight for the 1 one Sunday morning we were up all night we left the Hotel by 6am ,, the Lady in charge said she same the information too the manager… I call her expida and said only I will get refund for 1 room is unacceptable for all the inconvenience we went thru I need my full refund for the 2room also and that property need too be closed….. and not be offered for customer to do booking….. I will be waiting for a resolution

I really liked the highway assess and nearby shopping.

This is a nice convenient property for me.

I was going to dismiss it until that morning when I saw it! Also the pillows smelled like mildew as if they weren’t was or dried properly!

Would stay again.

Service was Very poor… room was not cleaned even… Broke glass and nobody was able to come and help clean up. I was asked to come to the front desk get the broom and the mop myself to do the cleanup and I was staying with two little kids… Not expected from a brand name like Hilton.

Had to wait 45 minutes for them to unlock my door while we just sat in front of it. Nobody knows anything there

Everything was nice, excellent stay!

But they don’t have any queen rooms available so we got a 1 king bed and some of people slept on the floor. I had to argue about it few hours and complained over next day. They said to book through the 3rd party is not guaranteed. Please make sure if you would like to book through the 3rd party .

Love the room. Easy check out - just drop the keys and go.

My room was given away when I got there I was offered a king bed with all the kids I submitted and stated I had . I was very unhappy with that. And I had to find a new location miles away from where I needed to be. Vacation ruined!

Great accommodations to watch our granddaughter compete in regional swim competition.

Although short, the time was great! My boys love hotels and they said this one was the best one yet!

The room was dirty. Food crumbs on both sides of the bed between the bedside tables and the head of the bed and on the floor in the kitchen area. I found an earring and lipgloss on the floor which confirmed my thought that the floors were not vacuumed or cleaned after the last guest. In the bathroom, hair in the bathroom sink, shower and on the stationary shampoo bottle. Dried, crusty food and greasy finger prints on the bedside tables, coffee table and kitchen table. I took my luggage and went back to the front desk to ask to be moved to a clean room. I was told that the hotel was sold out for the week and guests that had not yet arrived had deposits on their rooms and it would be very complicated to move me to a different room. She did offer to have someone change the sheets. I never said anything about the sheets! That must be a common complaint also. I found my way to a nearby grocery store, purchased Clorox cleaning wipes and did my best to clean the room I had to stay in.

Extremely friendly personnel.

Great place. Would come back

it was good

It was great

Awesome everything was extremely good

Will be returning

Wonderful place for families

The room was very nice and the hotel was very clean. Only complaint was the quality of the breakfast. It was not as good as the free breakfast offered at other hotels I have stayed at, and it ended at 9 am M-F

Great.

Our room was infested with fleas. There were no other rooms available so I left covered in bites. I was given a discount and allowed to check out early. I asked for my sheets to be changed and was told there were 90 other rooms to clean so I asked for sheets and changed them myself trying to alleviate being bit by fleas. It was a packed hotel and LOUD. It smelled like mildew and cigars down our hallway. Won’t be staying again.

We found a blood stain on the sheets & pillow on one of the beds. That was very upsetting to see, especially after we checked in at 1am and we were all very tired and ready to sleep in clean, comfortable beds. Because of this, we did not enjoy our stay. There was also loose hair on the floor of the bathroom. We saw a roach in the hallway first thing upon entering the building. The hallways were stuffy, and had a strange smell. Our room also never cooled off to a comfortable temperature while we were there. The employees at the front desk were friendly, but I would not stay at this hotel again.

Everything was great !!! The pool was clean , relaxing and stays open late. End your hotel search NOW !

Great hotel

Great service great location

We've stay at Homewood Suites (not this one) many times and always had good service and enjoyed breakfast. It was not the case this tome sadly. Grumpy staff (same person both mornings), no additional yogurt, boiled eggs, muffins or bananas put out. Coffee cups had no lids and upon asking if there were any, the answer was a firm no. Tough for a gentleman there in a wheelchair to navigate with his hot coffee. Right at 9:59 am the lights went out. The room itself was fine. No daily cleaning. Coffee for one cup for the entire weekend. No new disposable coffee cups or creamer. We were definitely disappointed in our stay. Front desk staff were kind. Room comfortable. But won't stay there again.

Good hotel , walked out side next morning to see car’s windows broken

Extreme cleanliness. Upscale room amenities. I don't know if you can buy it but Homewood suites has the best smelling hand soap ( Zero brand ).

Very disappointed with the breakfast provided. The potatoes seemed microwaved, the eggs were mushy, and there was not much. The waffle iron was put up so that was not available as well as bacon pictured. There was a cold bar with no yogurt, cream cheese but no bagels. For some strange reason the breakfast attendant refused to put out coffee lids so you’d have to ask for a lid. Plus the coffee was flavorless. Have been to cheaper hotels with better breakfast. The linen in the room had hairs and stains. Loved the floor plan and the room amenities like a full sized fridge. Decent neighborhood. Personally would not stay at this location again.

Amazing service from friendly staff. This is my 2nd Homewood Suites stay and there will be many more to come

Everything was very clean. And the staff was very friendly and helpful with extra towels.

This is a great facility. The units are spacious, well stocked with amenities. Very clean a comfortable!’

They have this sense of like "im home " type of vibe. People were so kind!

Love the stay. Would definitely recommend any tourist

.

Spacious rooms with couch, pleasing materials and finishes.

We are frequent travlers to Houston for my three year old cancer treatments. We arrived after traveling 24hrs on the road exhausted. We were not allowed to check in until after 3pm. No acceptions even if their hotel is only a 1/4 occupied. They don't accomidate your preffered room of choice you picked using hotels.com. My son is is blind so I always get a room just for his needs so he doesn't hurt himself. After explaining my son's condition they still did not understand. They still checked us into a room that looked nothing like I payed for on Hotels.com. Finally after the third attempt of checking into a room I asked again about the accesible room I booked on hotels.com for my three year old son that is blind. He finally changed our room type. I booked our reservation for 2/4/22 to 2/9/22 on the last night I exstended our stay because of the circumstances involving my sons treatment. On 02/19/22 my Tundra was vandelized. Someone cut the catelac converter and exhaust pipes out from my truck. My truck was parked in the lit up parking lot in front of the camers and side door. Apparenlty their cameras dont work and the security patrol don't either. We had to exstend our stay again until my truck coould get towed. They said would comp me one night on the day they vandalized my truck. Even though they said they would they charged me anyways. On 2/24/22 they told me I had to check out after calling earlier that morning to exstend my stay. $120 nightly to get robbed and kicked

Community was excellent. Keandrea did an excellent job checking me in. Customer service was excellent, Rooms was clean & nice. Thank you for the wonderful stay with Homewood Suites Hilton .

I had to be switched to 3 different rooms due to issues with locks on the first two. Breakfast was not ready when promised and I ended up going to Starbucks. Overall, it was a good value if you can overlook some minor issues.

Attention to customers.

Great service over all.

The staff was great. Very friendly, very helpful.

Wonderful friendly staff. Extremely clean. Nice grilling area where we had our family over. Excellent place to stay!

Came for a funeral. Rest much needed. I’ll most definitely will return.

Enjoyed trip to Sam Houston horse track. Lady at the front desk was very nice.

Excellent location. Very clean and the desk lady was very nice and attentive.

Dishes where all dirty. Some things looked like they had old food on them and one of the cups had lipstick on it as of it was just used.