Homewood Suites by Hilton Houston Near the Galleria

The parking was not free, the staff did not make the disclosure.

it smelled like wet dog in hallways and in the rooms

Exceptional

N/a

Had a great stay on my solo trip, breakfast was decent, hotel location was safe and convenient. Will be back!

Great location and affordable price Our room 1312 had a sleeper couch that was broken sleeper sofa which we couldn’t sit down comfortably in the living room suite to watch tv. Also called the front desk in asking for the shower curtain to be replaced due to it being stained yellow on the bottom left side corner which wasn’t replaced. We reported both complaints to note to the front desk. It was clean in the rest of the suite and a great location to stay at.

The location and ambience. The table in the room close to the kitchenette is shaky. The rug is old. The bathroom door is fragile. I was asked to deposit $300 as caution fee, which was not stated during the time of booking.

No dislikes

Everything The breakfast.

The breakfast.

Clean and friendly No dislikes

Very clean

Relatively clean needs some improvement. Staff was wonderful though

This property may have the Hilton name attached to it, but it is not a Hilton property. It is ran down, roach infested. I was supposed to stay four days and checked out after the first night. The first night I woke up at 5 o’clock in the morning to go to the bathroom to find seven roaches in my bathroom and coming out of my sink. I immediately checked out and got a full refund. Mould was in the shower. Roaches are in the kitchen this hotel is very ran down and needs to be fumigated. That is nasty. Do not stay here. On the flip side, the staff was super friendly. Do not come here because they offer a free breakfastL. We came to the chifley tapestry by the galleria Mall, 10 stars all the way!

Closeness to all the major outlets. None

Location is fantastic. 3 mins walk to the Galleria. For the 2nd time, I booked on Booking.com and upon check in couldn't find my name on the hotel record. Had to book again and wait for refund.

Room was spacious and functional Nothing

Location Overpriced parking, bed was not comfortable, couch was worn looking, shower head leaked and was loose in the wall.

Location Overpriced parking, bed was not comfortable, couch was worn looking, shower head leaked and was loose in the wall.

Room was spacious and functional Nothing

The breakfast is the standard one with some options to pick your favorite meal. i like the option for the hotel to allow to stay in it with your lovely animal. The hotel staff is very nice and friendly. I will recommend it for anyone who is going to stay in Houston near center. Our room chair backs looked stained like they have never been cleaned for a long time. The same was with the sofa and other furniture, while the overall cleanliness is good

The breakfast is the standard one with some options to pick your favorite meal. i like the option for the hotel to allow to stay in it with your lovely animal. The hotel staff is very nice and friendly. I will recommend it for anyone who is going to stay in Houston near center. Our room chair backs looked stained like they have never been cleaned for a long time. The same was with the sofa and other furniture, while the overall cleanliness is good

This was the worse experience at a Homewood Suites I have ever experienced. I had no blanket for the sofa bed and the shower head was missing so I couldn’t take a shower. The tub was dirty and the room and hallway smelled like a dog. The receptionist was very nice! Keep the customer service and update the rooms please!

The breakfast was decent. The property is run down. The mattresses were not comfortable. Our blanket was stained & they didn’t have a replacement blanket. The hallway was musty & smelled like urine. There was no shower curtain liner only a thin shower curtain. The tv in the living room area didn’t work. The elevators were in disrepair and dirty.

The staff literally. The stay the room the roaches the dirty pull out bed the dirty tubs

STAFF WAS VERY NICE. IN THE ROOMS THE BED WAS VERY COMFORTABLE. SERTA PERFECT SLEEPER. I LIKE THAT THE CURTAINS BLOCKED A LOT OF LIGHT. NICE KITCHEN AREA. THE WHOLE ROOM WAS GREAT!!! VERY GOOD BREAKFAST CHOICES!! THE ONLY THING THAT NEEDS A LITTLE HELP IS THE ELEVATORS. WORKS GREAT BUT KINDA SMELLS LIKE COPPER. KINDA OLD BUT NOT A DEAL BREAKER. I STILL WOULD RETURN.

The Location is great! The Price is also good. The property is a bit dated. The carpet need some proper cleaning. The room was clean and stellend fresh.

They hotel was well kept clean no issues with the room . The staff that I encountered were all pleasant! The breakfast was a full meal which we all were happy to see . They offered a wide variety of options for breakfast including waffles oatmeal fruit pastries etc. I would definitely stay here again .

The parking was tricky. Clean room

Good rooms and service. Breakfast was lacking as far as real eggs. GROSS!

The young lady Katalin was very nice and pleasant. 10/10

Everything was well kept. The staff was excellent and didn't hesitate to help me out with anything I asked for. The only thing that could have been better is there could have been more luggage carts. We were unable to use one when we left.

They get back right cause it’s great area

Sirine at the front desk was fantastic! Very friendly and helpful during check in and throughout the stay. Amenities were nice to use while here for a work trip.

The room was clean, staff was friendly, we did not have breakfast so can't comment on that. Parking was easily accessible. The only couple of issues were there wasn't an ice machine on our floor and the hallway on our floor was musty. It smelled like mildew, but once we got in the room the smell was gone.

I was nervous about booking here due to negative reviews. However, I’m so glad I took a chance because the hotel was amazing. Our room was clean and cozy, the bed and pillows were comfortable, and all the staff we encountered were very nice and welcoming. One of the staff members even gave a toy to my daughter from their toy box! We really appreciated this gesture, as it came in helpful later during the day when we went out and our daughter was bored. They have a sink, burner to cook food in, a small dining table, and even dishes, pots, and utensils. We didn’t use any of these items as we did not expect to have these amenities available, however, we know for next time. The breakfast was good and filling. We didn’t find a need to go eat breakfast elsewhere. Overall, I would stay here again.

The hotel is a couple Blocks from Galleria, this area brings a lot of mall traffic including sport cars racing and revving up their engine all hours of the night. It begins again as soon the sun comes up. The walk to the Galleria is not as safe as it looks. While standing at the stop light waiting to walk cars go racing by coming inches from our feet onto the area where your suppose to stand. They dont care. The hotel room itself seems to be fine. But when we was getting ready to eat breakfast and hour before it was to close the two attendees was mainly looking at putting things away rather then putting more food out. They would only fill the milk not even half full, everything you had to wait to get more and by time they bring the food out your plate is already cold. I stayed in the dining area longer after breakfast was over and the ladies did not come out and wipe the tables down leaving it an eye sore. If your looking for a place close this is your place to stay. If you are looking for it to include a nice big breakfast and restful sleep I would personally look at other areas to stay.

Ubicación

Very nice hotel…friendly helpful staff great safe location . A++++

Shower was clogged, couches were stained, stains on the floors, halls were not properly vented.

The breakfast is not good at all!

At $25 per night, the parking is cheaper than many Houston hotels. It genuinely is very close to the Galleria mall, as well as other shops, which is very convenient when travelling with a baby. It's a shame the suites don't have kettles. Otherwise we'll equipped.

I enjoyed my stay here. The room was very spacious pullout couch and a full kitchen. The air worked wonderful the hot water pressure was great. The refrigerator was very good. The room was clean. There was a breakfast buffet of sort. I would only say that there could be a tad bit more options. My only complaint to make this place more enjoyable would be the smell ! Also update the showers. The showers need a new caulking, while it was clean there were areas that just could not be clean anymore and needed to be redone. In the hallway, there was a pungent smell all day. I don’t believe it was from lack of cleaning as every day I saw the staff cleaning. I think it may be their cleaning supplies mixed together. It almost smelled like urine. It was unbearable. Lastly maybe the pool area could be kept a little better. There was so much stuff floating in the water, but I am more so blame guest for that than the staff because again I would like to reiterate that the staff were very attentive and cleaning daily check-in was easy , check-in hostess even gave me some recommendations for food which I went with and they were amazing. I’m learning that Houston is not very walkable but for this area, you can find lots of places to eat as as well as as the mall is right there so I will definite stay here again !

I will stay again

no place to walk the dog everything else was great

Execelente

Staff

It was an outdated, dirty old hotel, definitely not worth as for what they charge. The employees they were good they did the best they could.

.

We reserved a two bedroom room paid in full two months before we were going to check in when we got there. She said oh we rented out your room so we put you into separate rooms with an adjoining door and we weren’t able to call you because there’s no phone number on file we actually I know there was because we can’t pay for and rent a room unless there is a phone number and email on file so not only do they not even try to contact you if there’s something wrong with your reservation they also lied to you about it. The room was small. There was no extra blankets or pillows in the room for the pullout sofa bed, which we did use and when we asked for something to be brought up, we waited two hours before we went down and actually went and asked them for some and said we were wait while she went and get them and it took her 15 minutes to go get them.

The room has Cockroaches

Staff was amazing, room was sparkling clean, free breakfast was delicious and parking garage was nice. You feel safe.

When we got here at at 2 am we didn't even know where to enter or park. There's a big sign that says Homewood suites but there are also several hotels right next to it. The parking lot was confusing because there was no sign to go into this lot. I wish there were arrows or something bright to indicate where to go. In case you are reading this the parking lot is the first one on the left. The stay was mostly pleasant as we had a two room two King bed suite. I will first delve into the positives then the negatives. The positive was you are right by everything in Houston. I liked the garage parking lot. We were literally within walking distance of the Galleria mall. The room was mostly clean and spacious. The breakfast was okay but nothing spectacular. There's nothing that will jump out to you at this hotel in terms of amenties. Now for the negative. When we got there the elevator lights wouldn't turn on. It can get confusing at times because you might press the second floor and go to the parking lot. We were on floor 9 and pressed 1 and it wouldn't open. Then we went to 2 and it opened to the parking lot. Our dishwasher flooded while we were there and had to wait till the following day for a service repairman to come fix it. I tried asking the housekeeping for some soap and shampoo since we were there for 5 nights. None of them spoke any English. The swimming pool is very small. The exercise room was also small and didn't have a lot of equipment. Some parts of the hotel was old

I was given dirty linens

Noce

Location was good for me the hotel elevator didn’t have lights and it’s motion detection bad idea furniture in suite is very dirty and have not been cleaned I had 2 bedrooms suite king size the best they have and not worth it

My stay was great. The room was clean and linens were pristine. The foldout couch was a little wonky but I didnt use it so it didnt matter. The elevators were going through a midlife crisis, it seemed like. One worked well, the other decided it didnt want to open on certain floors unless you pushed the button to open the doors when it would stop. Neither elevator had a working light but thats ok ... They put a motion light in there so youre not traveling to your room in the dark! Great location. I would stay here again. YOU ARE CHARGED $25 PER DAY TO PARK IF YOU BROUGHT A CAR.

It is an excellent service. Love the breakfast and the parking

You have to pay for parking. There isn't anywhere to park for free.

Great service

The swimming pool was closed, the bathtub has a water leak, the lights in the

Will never book again

I sent a message to them to see if I can send my parents to another hotel and asked if they would refund. And I recd zero response.

The staff was very pleasant and the breakfast was good, that is why I give this Hotel a 2 star, if not it would be lower. We stayed one week, when we got to the hotel, only one elevator was working and without light, the next day both elevators worked but with no lights. There was an awful odor in the hallway to our room (someone or some pet peed outside in the hall) and we told the front desk various times and was cleaned the last day we were there. We called the front desk twice for towels and pillows and had to go down to get them because they never arrived. It’s more a problem of maintenance and house keeping. We only got one day of house keeping in the whole week we were there. If you plan on sleeping on the sofa bed know it is not comfortable.

Everything was good, just need the lights in the elevator fixed. Other than thar, staff was attentive and friendly.

Rooms were very clean. And the breakfast was fresh and ample

No cold water,

Their was also an issue with elevator lights not working and one being out of service. Other than that breakfast and cocktail hour were cool. Room were okay, but I think could have smelled better.

Elevator didn't work and the one that dud had no lights on Air in my room didn't work Halls smell of wet pet urine

The staff need to be more responsive when guests have complaints. Although my issues were ultimately resolved, the attention and responsiveness needs to be improved. I was almost exasperated with the slow response.

The biggest frustration was an emergency water shutdown that lasted for hours throughout the morning and into the afternoon. Unfortunately, this caused me to be late for an important morning meeting. Another issue was the elevator situation. With 15 floors and only one elevator operating, getting up and down the building felt like waiting for a Metro bus during rush hour. That said, there were a few bright spots. The front desk staff were excellent—friendly, professional, welcoming, and always willing to help. They consistently greeted guests and provided great customer service. I also appreciated the security measures; requiring a room key for building access 24/7 made me feel safe as an out-of-town guest. The location was another positive. It was conveniently located near many tourist attractions, restaurants, and other points of interest. Overall, while the customer service, security, and location were top-notch, the condition of the hotel and the maintenance issues made for a disappointing stay. I would not choose to stay here again

i had a great time there

Hotel is located in very convenient distance to everywhere in galleria area. Hotel not modern but well maintained. Room was king two bedroom suite that was big and very clean. All bedrooms has tv and own bathroom. Live by room connected to the kitchen with refrigerator sink china and so on. Suits was very convenient to us thanks.

I didn't enjoy my stay here. Not worth the money. There are better options nearby. I had booked a suite; however, the bathroom fittings were dated. Room was big, air-conditioning was nice, but check in experience was HORRIBLE. Their card machine was not working and the woman at the front desk (name starting with a 'K' ...something like Keyeisha or some such name) kept saying that there's a problem with my card and she can't take a security deposit. I called up my bank and they confirmed there was no problem with the card. This person at the fron desk arrogantly told me I can't get the room keys because they aren't able to take a security deposit. This despite me having paid for my stay IN FULL in advance. What audacity! 3rd class service. Even their breakfast was what you'd find in a motel. The staff was rude and didn't seem interested at all. The only advantage is the short distance to the Galleria mall, but honestly there are many other options nearby worth exploring. One of the worst check in experiences I ever had. There is another Homewood Suites I stayed at in Memorial City, and it was so much nicer. But this one in Galleria should just close down or change its staff immediately.

Starting with the traffic signs at the hotels entrance you will find the hotel needs maintenance. The carpet smells, etc. the staff is nice and friendly.

The hotel was clean and the staff were very friendly and helpful, the breakfast was decent but there were too many issues we had to deal with. First the air conditioning in our room wasn’t working and the staff had to send someone to our room to fix it, the hot water did not work and one morning all together there was no water at all for several hours due to a pipe bursting and to top it off, at 2 or 3 am the alarm system goes off in our room telling us to “evacuate “ for security reasons. We jumped up to later find out the alarm system was glitching. Oh and I forgot, my husband went to gym and all the treadmills had notes on them saying every one of them were out of order. The hotel could be a great place to stay if maintenance was better.

Very friendly staff and very helpful from the moment i checked in to the moment i checked out.

Room smelled muggy and the air conditioning was extremely loud

I was shocked at the $50 incidental charge they made mandatory. $25 of which was the parking fee. I won't be staying at this chain again.

.

We had a two room suite, with a standard fridge and the kitchen had supplies and a dishwasher . I did not expect to be so pleased. Good bed, secure parking, adequate breakfast. Highly recommend.

Breakfast was nice was late a couple times which didn’t help if you had a really early check out but other than that no issues at all plenty of variety

Breakfast was fresh and good. Had plenty of options available. Very filling. Kitchen in room was sufficient to prepare a meal. Staff was great.

Very cordial and professional. Had a great experience

My husband and I enjoyed our stay the staff was helpful and friendly. It was our Anniversary so they Recommended us to some nice restaurants close to our hotel. Breakfast was good also over all great experience…

The rooms are spacious and it has a full size fridge, microwave, stove. The carpet looks old and dirty. The bathroom was nice but it had mildew. You can tell that they don’t deep clean the corners in the shower etc. I wouldn’t stay there as there are cleaner hotels for same money. The parking was $25 extra a night. The key to my room did not work. I had to go back to the front desk and it took 30 extra minutes to get it fixed because only one person was working and she stepped away so 6 people were waiting for her.

Good

yes the breakfast menu was good and the food was good as well

The remote is not working; I called, and it took 2 hours to send a technician. I was not given a room card because the card reader was not working. The lights in the room flickering.

Thank you

I and my guest were overwhelmed with our stay at Homewood Suites on April 4th. We had originally booked a double queen room since we were only staying one night. When we arrived, which was extremely early, the room was in the process of getting ready for our check-in. The clerk had informed us that they did not have a room with two queens available and they offered us two separate rooms with a king bed and we declined because we did not want to be separated so, she accommodated us as we returned from our destination and the room was still not ready the clerk gave us a suite with a full kitchen two bedrooms two bathrooms and a living area all for the same price as the original room and she also waved the parking fee because we had to wait past the check-in time. We were also right by the mall how convenient because it was walking distance from the hotel. I would strongly recommend anyone visiting in the Houston area to stay at this location.

El Hotel muy bien ubicado, en general bien, ya esta un poco viejo el hotel y huele a humedad , le hace falta renovar algunas cosas. Tenían demasiados huéspedes ese fin de semana por varios eventos en Houston, pero el conserje pésimo, no mandaba las toallas suficientes, no podían encontrar un paquete que nos llego, es evidente que les falta entrenamiento cuando están en capacidad máxima.

Yes, an assortment of breakfast options.

The room was clean. Dishes were chipped and very few. Only one glass and no frying pan to cook with. Dishwasher had lots of rust inside...not safe to use if you have digestive issues.

The breakfast was misleading in the pictures they did not refill certain items even with an hour left until the buffet ended. They used paper plates and did not even have a waffle batter with two waffle makers available. The room itself was horrendous, the moment you walk into the hotel it smells like a dog or cat kennel. We had neighbors who were smoking on a non smoking floor. Our kitchen stove range did not work, there was holes in the shower pipe that were covered with foil as well as a dirty towel in our closet. The glasses in the kitchen had finger prints and lip marks on them as well as the spoons

I found a cockroach in the bathroom

It was just not enough space to seat and get breakfast.

The breakfast in this hotel was so so. The location is pretty good, within a walking distance to Galleria.

Nice and comfortable accommodation great breakfast although Aircon wasn’t working the laundry wasn’t working in the pool is also not working

The hallways smelled of urine. The room smelled like the rug because it has not had a shampoo or a good vacuum. The couch was disgustingly dirty. The pillow did not even fit on the couch anymore from extreme use. Definitely would not recommend.

This property needs updated. The 5th floor smells like urine and it hits you immediately upon getting off of the elevator. The hide-a-bed matreses are worn out and the TV's are dated. The breakfast was just ok. One safety item to point out....your cleaning person was mopping the entrance floors and hallways without a wet floor sign present. Huge liability issue as you know, but wanted to point that out as it is likely a training issue. Candidly, we will not return, but are grateful for the opportunity to share.

Breakfast was really good. The place definitely suited our needs. However the pullout sleeper needed an upgrade. Some of the upholstery needed a steam clean. Would we stay again, yes. However, there are just certain little things that need to be addressed

Nice and clean, perfect for a nice little get away.

We travelled there with our 2 children under 3! Check in and out was super easy. Every staff member we encountered from the front desk to the halls, were extremely kind and always greeted us. The breakfast was great and the rooms were clean. The staff went above and beyond after my daughter had forgotten something in our room & found it for us after check out. We will definitely stay here again. My only recommendation as our family is sensitive to smells, is maybe less fragrance used in cleaning the rooms. Though it is possible the previous guest sprayed something in there! It was noticeable most in the bedroom.

A bit tired but functional

Room was clean , buy property looks old

Great

Our family usually stays here for both business and/or pleasure. Rooms are clean and spacious. Staff is polite and professional. The Galleria is close by. You can walk to several shops or restaurants nearby. We've never had an issues.

Location was the only good thing about the stay. The carpet was filthy, elevator dirty, room couch was sticky and bed very uncomfortable. There was a terrible odor in hallway and room. Front desk attendant was rude in how she spoke to me at checkin and when I requested sheets and a comforter. Breakfast was fine and well managed. I paid $215 a night midweek. Not worth it.

I was very impressed and totally satisfied thank you Homewood we will be back

First and last time I’d stay here! Staff were very rude a simple good morning they wouldn’t even give us better yet a smile. Once we got our Suite we had a small kitchen and fridge, etc we noticed there were small roaches coming out from under the stove and fridge. I was so disappointed on booking this and staying here never have I stayed on a pricey hotel with rude people and still had to deal with roaches on our suite!!!!

Great

Filthy smelled of dog urine

Great stay

We celebrated my daughter’s 8th birthday here. The staff was nice and friendly, the rooms are nice and clean. And the breakfast was great. I only gave 4 stars because the indoor pool was cold and that was the main reason for booking the room.

Clean spacious rooms. Great breakfast. Friendly helpful staff.

General manager Tansha didn't do anything about my complaint except victim shame me.. Maintenance people kept flirting with me and trying to enter my room after hours without identifying themselves even though I had the do not disturb sign up. Food difficult to eat. Won't give you points if you don't book directly with them. Housekeeping staff seem to be overworked and underpaid.

The rooms need an upgrade/make-over on paint and cocking throughout the walls. What really flipped me out was the heavy smell of marijuana throughout the parking garage leading to the elevator and into the hotel lobby. Very disappointing in that.

We had to be moved to another room in the middle of the night because the hot water stopped working. Then I paid for late check out and the housekeeper bust through the door at 11 and woke us up. Other thank that the stay was okay

room smelled like smoke. gross. no sheets for pullout bed … after long day out had to go down to front desk to pick up. Two other people had to do same thing… that’s awful. You should have a set upstairs ready or bring them up or tell me at check in that I have to do that & I would’ve done it before bedtime. Loud road noise at 10p. After event, my mom went to her room. key didn’t work. Got a new key that didn’t work either. maintenance guy tried to let her into room, but it was locked from INSIDE, bc there are OTHER people in her room. We talk with front desk for 30-40 minutes bc they’re telling me I don’t have a 2nd room. “never checked in for 2nd room” tho I did check in 2x, paid ridiculous $$$ for 2 rooms, 2 nights. Finally figured out they checked us into someone else’s room at check-in! At checkout, they promised points for bad experience. I’d rather a comped night, & surprise, no points were ever given.