Home2 Suites by Hilton Houston Willowbrook

Staff was amazing, very helpful

My husband and two children stayed in the one bedroom suite and it was amazing. MORE than enough space for everyone! The room is huge and has a lot of amenities. My kids loved the pool and breakfast choices. Hotel was very clean and smelled so good (I need to know what scent they used in lobby). Conveniently close to a ton of restaurants and shopping (mall and a strip mall as well as gas and convenience store's). I will always check if there is a Home 2 Suites any time I travel!

Great weekend with the family. Hotel was super clean, staff were helpful with anything. Parking was good as well not worried about break in while parked over night

Excelente

Very good

Extremely pleased with our stay from check in to check out.

Just ok Computers down TV not working well

Clean

Good location and good breakfast. Staff is always nice and helpful

Exceptional

Clean and very friendly There wasn’t any dislikes

Clean and very friendly There wasn’t any dislikes

Enjoyed our stay and staff was friendly

The location is very good. Our mattress did cave towards the middle and the lobby and the hallways were extremely cold. We liked the fresh fruit that was available. The breakfast was adequate. Otherwise, everything was very good!

The cleanliness, breakfast was good, hearty, along with set up. The staff was nice, pleasant, nd professional

The cleanliness, breakfast was good, hearty, along with set up. The staff was nice, pleasant, nd professional

And the mattress sheets and pillow has blue stains

Very welcoming staff, each person was nicer than the last. That was a big plus for me. The property and breakfast was average. Although the cleanliness was top notch. I will stay again and recommend.

Great breakfast. Our AC in our room stopped working in the middle of the night and they switched us rooms immediately.

Superb

Location Need more breakfast items. Remodeling Renovations was in the works

Location Need more breakfast items. Remodeling Renovations was in the works

Liked that it was near everything! The construction that was going on, on our floor.

Liked that it was near everything! The construction that was going on, on our floor.

The room we had was spacious, but bland decor. I believe they gave us a handicap accessible room. The hotel is in the midst of remodeling. It was quiet.

Very clean, smelled good, breakfast was good, pool was decently cleaned, and room was fresh!

Nice hotel and nice staff but this is the second time I stayed in this hotel and the a/c is too noisy. It’s impossible to sleep. Every time it stops or starts back it makes a huge noise that wakes you up.

Disappointing

Staff was amazing and rooms nice and big

Superb

Was charged a $65 deposit after messaging them a day prior to see if a deposit was needed and the answer was no.

Was charged a $65 deposit after messaging them a day prior to see if a deposit was needed and the answer was no.

Nice hotel nice staff but very noisy a/c

Disappointing

Good location and price

Good location and price

Room was clean, bed was super comfy. Very well insulated so you cant hear your neighbors!!

Superb

I was treated very well. I will definitely be returning.

Room was clean

Clean

The room wasn't very clean. The air conditioning unit was very loud. Most of the staff members were uncourteous.

Great service great location, and stuff

🏠 Room & Amenities The suite was spacious, clean, and thoughtfully designed for both comfort and functionality. I especially appreciated the full-sized fridge, microwave, and dishwasher perfect for longer stays or anyone who prefers to prep their own meals. The bed was comfortable, and the blackout curtains ensured a restful night’s sleep. Wi-Fi was fast and reliable, and the workspace setup omg was ideal for getting things done. 🍳 Breakfast & Common Areas The complimentary breakfast had a good variety of hot options, fresh fruit, and grab-and-go items. The dining area was clean and well-stocked, even during busy hours. I also liked the outdoor seating near the pool area, which offered a relaxing space to unwind in the evenings. 💪 Fitness & Location The fitness center was well-equipped and clean. The location is excellent close to shopping, restaurants, and major roadways, yet tucked away enough to feel peaceful. 🌟 Final Thoughts Whether you’re traveling for business, a family visit, or a quick getaway, Home2 Suites Willowbrook offers a great balance of comfort, convenience, and value. I’d definitely stay here again and recommend it to others looking for a reliable and welcoming place in North Houston.

Friendly and courteous staff, thank you for the first excellent service!

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

The hotel could use some love but the room was comfortable and the staff friendly!

Almost all carpets had stains and many furnishings looked very worn or damaged and in need of replacement. Outside garbage overflowing

Check in staff very nice

Room was spacious. Bed was comfortable. Initial check in did not go well because room was not ready. Staff found us another room that was ready to check in.

Dirtiest Home2 Suite I’ve ever stayed at. Rest room was dirty! Hair all over towels and shower. Also found hair on the bed. Breakfast staff was not friendly at all.

Good overall, beds were a little too firm. Breakfast was lacking with self service biscuit bar…would be better with a full breakfast

One of my fav hotel stays

While personally, not the biggest dealbreaker, I had several moments where room required maintenance and multiple instances of roaches. All in all, a pleasant experience due to kind staff and nice overall facility.

needed to stay close to the area and It fit my needs

I loved the spaciousness of the room. A/C was a little loud but overall enjoyed our stay.

One caveat is that we came back the next week for just one night, booking directly through the hotel, and that room had quite a few broken things and a very loud AC. So not all rooms here are equally good.

I didn't like the customer service. The sanitation and the lack of hot water.

Room was spacious and had a nice work space and kitchen.

Will not stay there again.

One member of my family woke up sore for sleeping in the sofa. Who's fault was it I don't know. I won't book that hotel again.

It was awesome the staff was so kind and my puppy even enjoyed his stay

Staff were super friendly, helpful and it was clean. Will definitely recommend to anyone!

Everything was great

I liked all the amenities and overall cleanliness, but at the same time the sofa in my room had dirty spots on it and there were spots on the run between the beds. Although the bedspeads were both white in color, they didn't match. The cleaning crew didn't restock the shampoo. The lobby has great flow, but the couch needs refiburished as it's wore down to the foam. Due to the above mentioned, i couldn't give a score of a ten, but enjoyed all the amenities!

It has everything for a 2 nitestay

Had a prepaid reservation. Hotel gave my reservation to another party. When I arrived near 11 pm they said they had secure a reservation at another hotel. However it was only one queen bed and a sofa bed I’m traveling with 4 adults. Had to secure my own room at a third hotel.

I liked that the property was close to restaurants. I did not like that there was a brown stain on the sheets that looked like old blood stain, that was really gross. Would not stay again.

So a previous stay in home 2 suites (3/25/25) I was kept up all night due to someone on the 2nd floor (my room was ground level) was playing human bowling until it either stopped or I was so tired I just fell asleep. So that was my first experience, then for this stay (3/26-3/28) I noticed the hot water in the shower was warm but not hot…probably 90°F-100°F, which normally I would’ve just not said anything and gone about my day & I honestly thought maybe it was just due to the hotel being at capacity & it was late & maybe the hot water was run out due to the fact that there were a lot of people there. But when I woke up in the morning (3/27) it still wasn’t hot. So I mentioned it to the staff thru a text message that they sent me asking about my stay. To Shelby’s credit, she immediately rectified the situation by getting me another room for my last night. Which I was grateful for. However, when I got everything moved over & got back from getting dinner, I walked in to my air conditioning units blower motor making a terrible high pitched noise. I’m a Senior HVAC Technician/Engineer, so I thought about grabbing my tools & just fixing the issue, but didn’t. So overall, the people at both locations were very helpful & accommodating, but I wasn’t quite able to relax or get the rest I needed. I will be returning back to the area next wk & will need somewhere to stay & I like this style of hotel. But I’m unsure that it will be worth it for the cost of the hotel unfortunately. Thanks

The room was not bad, but we had no hot water in the shower and the phone in the room didn’t work. We were so tired after a long work day we decided it was not worth addressing the situation issues. Oh and well before 10 the housekeeper knocked on our door to ask if we were checking out. This was on our checkout morning. Don’t they have a list?

Nice, spacious, and clean hotel . Staff are friendly . Breakfast is ok.

No house keeping in 3 days

Nice stay for my family after a day of baseball.

Staffers were very kind

Yes, the staff were very nice building fairly clean however, there were cockroaches in the microwave and in the bathroom staff offered something off of the snack stand to accommodate us and the manager was supposed to meet with us and never did

Comfortable,clean and great service. My only gripe was the overly loud A/C unit in room 219, Made it hard to sleep.

That's definitely not a fitting excuse, but they not only weren't up front about it until we asked but the manager also tried to say "It's so strange, because it's usually our queens running out." -- As if this was any better. That's fine, we made due without causing a hubbub, because what's the point when clearly they were so blase about customer service. They were nice enough - just don't expect to get what you pay for.

Nice short term stay with friendly staff and clean accomodations.

Front desk staff very professional, I alway book here when staying in Houston!

Second time we stay at this hotel.. close to family house, perfect for us.. very confortable, clean and the even we stay during Christmas time the rate was considerably low considering is “high season”

Great services

Hotel is constructing now.

The ac in my room was noisy every time it kicked start , and the desk chair has had its days, please get a new one

Nice area

Shelby was extremely rude and I spoke with the manager at check out and he pretty much blew it off...

Very nice hotel. Will use this again in other cities if available

It was a great place to stay, very conveniently close to various restaurants to eat.

The breakfast in not very inviting,

Location of property was nice and the cleanliness off the room was great.

Our room smelled really bad

5 Trucks was broken into at 9pm, including mine. Obviously the hotel wasn’t going to do anything or reimbursement, but the crazy part was it was parked in front of the hotel lobby. Literally can look right at my truck when you walk out. Never again.

It was very nice and cozy. I felt like I was at home. Clean and organized and the staff were very friendly.

Comfortable, practical, and friendly stay, especially for those looking for more than just a typical hotel room. I would recommend it for business travelers, families, or anyone planning an extended stay in Houston.

Very nice staff and so much to do in the area . Had a wonderful experience overall

The staff was courteous and good.

Someone had his truck broken into Breakfast is decent and the room is awesome

Cons: computers down at check in so it took over 10 minutes of just standing there to get checked in. When we got to our room, we opened the door and someone else was already occupying that room (suitcase open, curling iron on, shadow in the bathroom). Pretty scary. There was only one elevator working, the pool was closed for maintenance, they don’t heat anything for breakfast (but there is a microwave), side doors do not work with keycard, so you have to enter through the front. Overall, I’d definitely search for a better place to stay.

For sure. My kids could not sleep with allergies.

Excellent!!

Good

Overall it's complete waste of many.

My stay was a few days after a hurricane hit Houston. Frankly, I had more amenities than most people in the area, for which I was grateful. It was close to where I needed to be, and would be ideal for people who need to be near the hospital.

Halls and elevators were extremely warm no air

Had a great stay

Staff professional and friendly. Paid for a four nights stay. Flight canceled due to two days of flooding in Florida. Advised hotel to propose stay to following week. They refused, lost that money, had to rebook and pay again. Trip was for medical reasons. Hotel rug needs cleaning. Had a bad smell. Room large and clean.

Staff very friendly and professional. Room clean and likable. However the carpet needs to be shampooed. There was an odor on it.

The room was spacious and the location was idea for the conference I was attending. The breakfasts were better than the average hotel (they had both specal breakfast sandwiches and omelet bowls). Service was friendly and the room was clean.

Cleaning products and room had a strong chemical smell. There was banging going on above us.. besides that - good stay!

After the storm we lost our AC at home had to wait a couple of days for installation but we decided to move to H2 suites to stay cool for a couple days they treat us very well. They extended us as the project extended

It was fine.

The Staff Was Amazing The Room Was Big n Clean With Nice Bathtub The Hotel Lobby Was Roomy n Clean The Pool Was Nice n Clean Plus There Were Plenty Of Places Nearby To Eat n Go Shopping.

The staff was so nice and made us feel at home. true hospitality. I love the location, great food options nearby!

I’ve stayed in a few Home2 previously with little issues considering its budget and family-friendly accommodations. Willowbrook does not quite have a handle on how to handle noise complaints. The worst was for an entire week, we were awakened to children running back and forth over the length of our ceiling and loud thuds and drops overhead. When we complained we were told it would be handled and unfortunately the guests ignored any requests that may have been made. Furniture could use better deep cleaning. Housekeeping was friendly, but inconsistent. We stayed for a week and requested cleaning twice, one of which agreed to return for cleaning and didn’t.

Impressed with the hotel and staff. Very clean room and nice kitchen. Beds and sleeper sofa were not that comfortable but they were fine for one night. Great location…. Close to restaurants and shopping. Easy on/off freeway. We will stay here again.

The stay at hotel was great. The only thing i would warn others would be your incorrect information about the pet fee. Your website advertised it as $50 per pet. But when I checked in to the Home2 suites hotel they iformed me it was $100 pet fee.

The room we stayed in was nice and large. I will stay at this hotel again. My family will enjoy staying in other cities if all your hotels are like this.

All good. Conveniently located

Very good breakfast. Spacious room. I returned to this same location for another week.

Great for everything!

Great place to stay. The only thing I could say was that the couch was not very clean and the toilet was not working. Overall it was ok