Home2 Suites by Hilton Houston IAH Airport Beltway 8

Excellent place to stay. Highly recommend

The AI generated neglect of customer service

Can always count on home2 for a home away from home stay

Enjoyed my stay

Ok for the airport

The staff at the front desk were very helpful and friendly. They allowed us to have an early check in for a fee of $50.00. The room and hallways were a little rundown.

Great experience staying at Home 2 super clean, friendly staff, breakfast was very nice and amenities are perfect.

We liked the breakfast

Good

Airport shuttle has very limited hours. Cost me $25 USD for one-way uber. FYI the location is very sketchy, the property is fenced at night and my Uber driver needed a code for gate, which wasn’t given to me beforehand and delayed my return to the airport.

Great stay overall, especially for the price!

Nice room. Comfy bed. Cosmetic updates needed: hallway carpet looked dirty, stained and spotted. Room carpet had spots too. Paint on the bathroom door was chipped in places. Garbage disposal didn't work. Phone didn't work. TV channels were very limited. Grab and go breakfast was stellar and the Saturday morning breakfast staff was very pleasant and kind. All in all a very good stay. I would stay here again!

Cleanliness could be improved, it was so noisy, I could hear people in the room next-door to us, and above us. One of the reasons I choose. This hotel was for the airport shadow, but it ended at eight P.M., and we got in at 9:30 P.M.

The staff The location. The lack of availability for what was booked. The overall look and smell. Inside and out.

Poor

The staff The location. The lack of availability for what was booked. The overall look and smell. Inside and out.

It was good. Thank you for the stay.

The room we stayed in had a broken bathroom door that wouldn’t lock and was very loose. The chair was missing one of the arm rest & the lamp shade had some damage to it like someone stabbed it. But overall the staff was very friendly & accommodating.

Breakfast was great. Building was clean. Pool was refreshing.

Muy bien servicio todo en general

Clean Everything was good

Exceptional

Clean Everything was good

Everything was good

Room size; breakfast offerings. Reported broken chair in the room THREE TIMES and it was never replaced!

Room size; breakfast offerings. Reported broken chair in the room THREE TIMES and it was never replaced!

Everything was great. It was nice, clean and great service.

Everything was great. It was nice, clean and great service.

I guess they care more about money than customer satisfaction. When the police arrived he was telling me that a couple of weeks ago another car was vandalized, they left a car on blocks and took all the tires. I guess it’s very high in crime in that area. Had to leave the hotel, because I didn’t feel safe. Know I need to pay for the damage to my truck and paid for night I couldn’t stay.

The hotel was exceptional. Theresa was very pleasant, attentive and helpful. I would highly recommend this location and would choose it again when staying in Houston.

My room was very warm & I had to move on the middle of the night

Clean and cozy. Great breakfast.

Superb

Room was very comfortable. Staff was excellent. Not a problem with the property, but the Hardy Toll Rd doesn’t take out of state toll passes…unlike most Texas toll roads. Makes it a little trickier to get to the hotel.

Room was very comfortable. Staff was excellent. Not a problem with the property, but the Hardy Toll Rd doesn’t take out of state toll passes…unlike most Texas toll roads. Makes it a little trickier to get to the hotel.

Exceptional

Very good

Stuff were nice

The oatmeal was watery and the chicken didn’t look done, we opted to go out to breakfast instead

Amazing breakfast! Great customer service

Staff was friendly and breakfast was plentiful and fresh.

Not a good area, older building, renovated on the inside, still outdated, light breakfast options, pool was small and dirty.

Friendly staff! Room was not clean and needed an upgrade. Pool was nice.

Staff was friendly shuttle and breakfast were great little cleaning things like dingy carpets but would recommend

7h

It was great

good service

Hotel was clean and comfortable.

Didn’t use, late arrival

Nice and clean. Love that it has a shuttle to the airport. Staff was nice!

The stay was great, room was clean and had so many more amenities than we expected. Check in on the other hand wasn’t the best we got charged twice one for deposit on room the other charge we have no clue what it was for and management hasn’t gotten back to us about that. Also person checking us in judged my appearance so I didn’t really appreciate that. Staff can do better but rooms are wonderful.

Staff couldn’t be bothered very unfriendly. Went to use the pool and was told we couldn’t use it. The whole reason for booking there was so we could have a pool day after our cruise. Staff not apologetic in anyway at all. Actually told me I am crazy to let my kids swim anyway they will get sick. Then told me what do you expect from an airport hotel. Room had stains all over the carpet, bed sheet had stains and were ripped. Had to ask for bedding for the second bed. Foot stool also ripped. Breakfast was mediocre the toppings for the waffles were mouldy. The only thing that was good was the shuttle service to the airport. Overall a very disappointing stay.

The room was fine, but there was a band aid left in the shower. Also the pool was closed due to failing inspection so that was a bummer. We only stayed 1 night and the hotel served its purpose. Not too far from the airport.

Excellent stay Rooms were spacious and clean. Definitely a return trip in our future

Staff was curtious common areas were very clean and rooms as well.

Great location and great staff

Room booked was 2 queen beds. Upon arrival they sold out. Why reserve a room when they can’t keep hold the rooms. We had a party of 4 and two people had to sleep on a sofa bed. Worse sleep ever. Room was in poor shape. Gum on carpet and counters not cleaned.

Rooms were clean and updated. The bed was comfortable. We had a big screen TV.. the continental breakfast in the morning was excellent. We had plenty of foods to choose from and we had a free airport shuttle ride back to the airport for all five of us, including our luggage.

The rooms were somewhat run down and the carpet was dirty and stained. I travel here for work as well as family and not sure I would stay here again or even recommend anybody stay. The staff was nice but very unhelpful. When I first walked in the employee was just eating at a table in the lobby. Overall, very very underwhelming experience, and I am not one that ever really goes on and leaves a poor review.

Great staff and technology

Great room close to airport

Friendly staff. Loved the kitchenette. Perfect for our overnight.

Stay was fantastic!

When I requested for fresh towels, they gave me small towels instead of bath towels.

Yes

Everything was clean, nice, quiet

The staff was very attentive, courteous and friendly. The were clean and spacious with every amenity you should need while on vacation.

The staff listens, they’re accommodating and tried to facilitate our requests as best as possible. Impeccable service, thanks DeeDee and Manager!

nice staff and shuttle service

Yes, the room was clean. The staff at the Front desk was nice and kind. They made us feel welcomed.

Nice staff, clean room

We stayed here after we flew into Houston and the next day we drove to Galveston. Easy peasy.

The room did not appear to have been properly cleaned. To begin, the furniture (couch & chairs) were covered in stains as well as the bed sheets and curtains. One of the chairs was not only covered in stains, but was torn as well. The bathroom wall was covered in hair. We were looking forward to the breakfast included with our stay however it was very disappointing. Overall, I would not stay here again or recommend this hotel to anyone

Staff nice, clean room and comfy bed

The check in was quick and efficient. The restaurant recommendations were delicious. However, the breakfast was lacking only breakfast sandwiches were available. The decaf coffee was cold 2 of the 3 mornings. They did replace it with hot decaf when asked.

Everything is always good, only complaint we had to get up and leave room because someone thought they smelled gas.. and it was nothing in the end..

clean,

The breakfast was good. The airport shuttle was easily accessible and arrived on time. The hotel, has clean rooms. Staff are respectful and respond to needs

Great Room & Staff

Clean rooms

I booked for 2 nights but someone broke into my car staff didn’t care cop had also said that the hotel was targeted they had already told management to get a security outside

I booked this hotel for the shuttle service. Put all the shuttle information into my reservation under needs. Got to hotel & the guy at the counter said he can't provide me shuttle service as noted in my reservation. I asked him why the hotel hadn’t notified me. He said they wouldnt have looked at the reservation until today. I said well, its 3pm. Place isn’t well kept. Pool was freezing cold. No dish soap in room, carpet is stained. I will never book another Hilton airport location. This is the 2nd time they didn't properly advertise shuttle costing me an extra day of. Car rental.

Staff was friendly.

The kitchen staff was awesome. Even with as busy as they were on Saturday morning they made sure our kids had sausages.

Amazing place to stay

Solid stay just nothing flashy. Breakfast was decent. Staff was very pleasant.

Great airport hotel and shuttle service!

Very quiet even though it is close to the auto and right off of the interstate

Room was clean. Water was not going down the sink but they were able to fix it in a timely manner

It had furniture outside of the beds (couch), lots of shelf and counter-top space, and even included something I've never seen within a hotel room before, a dishwasher + built-in microwave. Everything in the room was clean, aesthetic, and comfy. I will definitely be coming back!

Everything was great!

Room was clean, sheets were clean, water pressure was phenomenal,breakfast was good, and staff were extremely polite.

I didn’t get any Information about my security deposit which was $100 that l paid for 4-6 September stay that l did ..I keep sending them email but no response

Nicest staff ever.

Breakfast could have been much better. The carton milk was spoiled and when i notified the staff she did nothing and left the milk. There was no meat option for breakfast. The biscuits were over cooked.

Really liked this property. Its super clean, relatively quiet, and modern. There is a couple fast food places and gas station really close. Breakfast was excellent, lots of options, fresh and filled for everyone. Good access to airport and Interstates. Have had really good luck with the H2 brand and will always stay with them.

Spotless rooms and common areas. Very friendly staff

I like everything big rooms ,clean rooms , breakfast , parking ,service

Great service

The experience overall was amazing in houston texas.

The small kitchen in the room was new to me. It was neat

I would have appreciated knowing that the airport shuttles only picks up until 8pm. I booked this property for the shuttle but ended up booking a ride share.

The facility was nice and clean

Amazing Stay

Great size room! Free parking! 20 min from everything! Very clean

Clean and very comfortable!

Amazing stay! Comfortable beds, clean rooms and great breakfast. Friendly staff!

Great Love staying at this property

Utensils

Shuttle to IAH

It worked well for us. Clean and the staff friendly. It was further away from the airport than I expected.

Shower isn’t too short like normal hotels. And water pressure is great!!

Nothing unique comes to mind. The outside furniture should be replaced entirely and updated. Looked warn out and used. The inside looked fresh and new as well as modern. The pool definitely needed to be cleaned. The water was murky. Other than that everything else was great.

Great stay!

Only dislike was a man

Got charge for an item that I did not take. I called property to let them know I did Not take it and they said No that I in fact took it like they saw me! Don’t stay here unless you want to get charge for items that you did not take!!!

Everything was nice, except for the breakfast worker was very rude turning everything off while my kids and I were serving breakfast and was not even time for her to do so..

The room was nice and clean and the staff was helpful and friendly. The beds were horrible, my back was hurting all week. The pillows were also horrible and in bad condition. They had balls of fluff inside which made it extremely uncomfortable to sleep with and the blankets weren’t even blankets to sleep.

Very nice

This is a poor representation of a Hilton property. Will not be back anytime soon if ever and the staff was absolutely TERRIBLE!