Holiday Inn NW Houston Beltway 8 by IHG

Never again. Staff is very rude and unwilling to help

Everything was great

Exceptional

Superb

En general todo fue excelente no tengo quejas !!! Complacida !!

Exceptional

The housekeeping mgr was extra helpful with getting a family members room ready because we were in town for a memorial The desk manager asked her to do so for us We certainly appreciated their kindness under the circumstances

Our hotel room was right on top of a big conference room where the hotel had booked a party. The music was so loud that the room shook until midnight when they finally shut it down.

This is my second time staying on this property. Still smells new! Convenient to everything from restaurants, shops and the airport. Rooms are comfortable, with fridge. I felt safe and secure.

Nothing Worst hotel experience ever! our room had severe mold issues and a damaged toilet. When we kindly asked to change rooms, the front desk receptionist treated us terribly and showed racist behavior. To make matters worse, we were scammed by the sales manager to extend our stay out of booking. We escalated the issue to Mr. Jacob, but he was completely useless, manipulated by the staff, and had no authority or say. Highly unprofessional and completely disappointing!

Nothing Worst hotel experience ever! our room had severe mold issues and a damaged toilet. When we kindly asked to change rooms, the front desk receptionist treated us terribly and showed racist behavior. To make matters worse, we were scammed by the sales manager to extend our stay out of booking. We escalated the issue to Mr. Jacob, but he was completely useless, manipulated by the staff, and had no authority or say. Highly unprofessional and completely disappointing!

The rooms were clean and had plenty of space. The bar downstairs had a good dinner food menu. The bar downstairs needs to be open later. Closing at 9pm is too early. Bartenders need to be more knowledgeable about cleaning cocktails and mixing drinks. There was no phone in the room to call down for room service.

The rooms were clean and had plenty of space. The bar downstairs had a good dinner food menu. The bar downstairs needs to be open later. Closing at 9pm is too early. Bartenders need to be more knowledgeable about cleaning cocktails and mixing drinks. There was no phone in the room to call down for room service.

Hotel cleanliness was very disappointing. Animals in the room. Hair in the shower floor and coffee maker not working even after reporting.

Property was clean, staff were nice, on it's own with no buildings around so less noisy than other. Would stay again. Breakfast was not great.

Clean clean clean clean

Would definitely stay here again

Would definitely stay here again

Hotel was clean and the staff were friendly. The a/c and cable TV in our room did not work.

WE WERE NOT A FAN OF THE BREAKFAST BUFFET. CHOICES WERE SLIM AND THE LAYOUT WAS HARD TO FOLLOW.

THE ROOM WAS SPACIOUS, COMFY, AND VERY CLEAN. THE STAFF WERE ALL NICE AND HELPFUL. WE WERE NOT A FAN OF THE BREAKFAST BUFFET. CHOICES WERE SLIM AND THE LAYOUT WAS HARD TO FOLLOW.

Very clean, Will stay again

The staff was very rude.

The room and location The staff was very rude.

Everything Everything

Everything

Great

The room was very clean and the staff very nice.

I like the fact that it was close ti my family and it was very clean. We were always greeted, however we didn’t like the fact that u had to pay for breakfast. It was horrible, coffee was a hit or miss and for us being the only ones , maybe 1 other person, it should have been better. I probably would not choose breakfast if we stayed here again.

Exceptional

Exceptional

Clean room, friendly staff and great breakfast

I was thinking something different but after my stay I changed my mind.

N/A

Excelente servicio y las habitaciones muy limpio

Superb

Friendly people

B

Excelente las almohadas súper ricas ❤️

Everything was nice and clean very recomended.

Good stay

Accessible and clean rooms

The rooms were kept very clean.

The front desk staff and restaurant personnel were great. Ms. Diego, sales made the process for our memorial reception easy and was very accommodating. So thank you

Love the quietness, very peaceful, and the employees were great,. including beautiful!.

Clean and quick

Great and friendly staff and clean

Staff was not friendly. A bit rude.

Spacious room, Polite staff and Parking!

convenience location and safe eviroment

Great location. Staff was great . Hotel was fine enough.

Clean, friendly staff and they took pride in helping with any questions we had

No issues during my stay. Definitely will stay here if in this area. Newest property I would say. They have a restaurant so, no free continental breakfast. Parking was safe.

Clean room. Friendly staff. Comfy beds. Delicious breakfast. Highly recommend this location.

Room was very clean and organized. The staff were very helpful, kind and very welcoming. Our room was always cleaned up while staying there.

Stay was fine. Girl at front desk was short seemed annoyed could’ve been better with customer service skills, and friendlier.

Good

The rooms was spacious and clean. The staff was knowledgeable and friendly. Ice machine was broken but alternatives were given. Only coffee was offered for continental breakfast but was expecting a muffin, fruit or yogurt.

Clean room, building also clean. Staff even though she was the only one there she helped everyone waiting quickly as possible.

The room was so hot. Request a fan but she try to move us in a room smaller than what we had at 3 am in the morning. I hated staying there.

We had to ask 3 times to get more towels and washcloths, and didn't get the washcloths until we asked again. The front desk phone was never answered. We were ignored at the front desk while we stood there because someone was being trained and we had to just walk away. Also waited a long time for waitstaff to appear for meals and the bar. Couldn't get the free breakfast as advertised, the hotel staff said although we are IHG members we booked through a 3rd party so couldn'tget it. I would like compensation for that.

Great stay! clean rooms and hotel, staff was very friendly and helpful

Good stay nice property really enjoyed

Very nice property and clean.

Great value for the money. No complaints.

great stay we would consider staying at the same hoyel

We stayed two days as we went around town. NASA museum and Astros game. Hotel was great. Quiet and clean. Staff was terrific. The breakfast we ordered was really good. Would for sure stay here again without question. Very happy with our stay!

5 stars for all but one survey question. The customer service was wonderful from the front desk to the clerk in the dining hall and even the housekeepers. Our room was clean but the bodywash was out and the bedding needs to be updated or needs lint removal. Other than that I cannot complain. Peaceful, quiet, clean, and friendly place to stay!

Clean room and great staff

Excellent customer service and clean. I love this hotel!!

I thought it was great other than 2 things.. the first was the pool was way cold definitely not heated and we couldn’t swim. The other issue was when the electric went out they didn’t have a plan or backup generators.. I had a recent heart attack and had to walk up three flights of stairs which took forever and I was holding my chest to my room (definitely scary). Then once in the room, the ac wasn’t working and it was hot as well as no alarm clock to assure I woke up for my early flight. Nothing was offered to me for the inconvenience and when I asked staff they were like normally in weather events they don’t do anything (but they even thought they should). Said maybe call ihg customer service. The other places around them had electric. Seemed specific to the hotel, rain damage to the building caused the outage. Regardless, it’s good client relations to do something for the customer when the hotel was lacking a back up plan. It was beautiful and they even offered a free drink or appetizer. I would gave it prefect but the no backup plan in a disaster sucked.

Excelente

Good

基本上不错，只是房间里面有两盏灯没有灯泡

Check in went smoothly. Our stay was very comfortable. The front seat staff was very welcoming, and friendly.

The staff was very nice and friendly. The food was sooo good!! One of the housekeepers even helped me with my zipper on my dress! Easy check out! Great Experience!

didn't accept my credit card i booked with didn't stay but got charged

Great hotel and staff. Onsite restaurant was great.

Yes it’s a big room

Clean rooms and nice lobby/restaurant area

I will stay again

Clean room, nice all around

Nice hotel, however you have to pay for everything and we could never call to the front desk. Parking was a breeze.

I booked this hotel by error and never received a refund

I request 1 king bed room and gave me 2 beds room

The young lady at the counter was so helpful and offered a great customer service

Parking was very secure and staff were very friendly!! The room was very spacious!!

Staff was rude and the room was damaged in many ways.

Yes

Everything was great! Super friendly staff & clean rooms!

Yes

Everything was good. Amazing Breakfast

Nice

Would appreciated more coffee pods in the room for such early departure

Bed was super comfy. I slept great.

Desk service slow and impolite. I had to change rooms. Bulbs missing in bedside lamps and faucet dripping water

clean rooms, friendly staff. stuffy hallway and lobby.

Clean

Everthing was on point excellent!

Eveything was excellent always will come back, very satisfide

Everything is great, customer service is excellent and it's very clean

Clean, quiet, and friendly. Ashley at the frint desk was great. Her customer service should be rewarded.

The place was really nice, and the people there was very cheerful.

Yes

Very nice. Super clean. Comfortable bed. Great shower.

The staff was gracious, the room was clean and comfortable, and the building was well maintained. I highly recommend staying here.

Breakfast is NOT INCLUDED and A available paid breakfast menu have limited options.

Awesome place

Wonderful we will stay again!

Great a always

Awesome

The rooms are great. What they call a restaurant is a joke

Came back again! Our place to stay when we visit!

Clean and Great staff!

Ideal stay

Yes

Clean room, nice staff and convenient location

Clean and comfortable

Walked down, and they assigned us a different room. Went back upstairs and the second room had been serviced - but wasn't clean. There are chips of plaster gouged out of the walls, black scuff marks on all the walls, the bathroom door was _stuck to the floor_ and the bathroom light was orange. We booked at another hotel and got out of there fast.

I made a reservation through Expedia and after I traveled five hours to reach the property, I was informed by the staff that there were no available rooms upon arrival. While the hotel staff was courteous and did their best to assist, it’s concerning that Expedia allows bookings for rooms that are not actually available.